Category: CRM & Customer Service
Global CRM & Customer Service
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2025 Business Support Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Business Support Services industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts ... Read More
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2025 Answering Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts using models ... Read More
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling customer relations business process ... Read More
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2025 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Analysis & Forecasts
... 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services and Contact Centers industry combined with country and regional economic, firmographic, and demographic data. Our ... Read More
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Artificial Intelligence in Tourism Market by Solution (Virtual Assistant & Chatbots, Pricing & Revenue Management, Booking Management System), End Users (Maritime Travel, Aviation, Cruise Line Operators, Resorts & Theme Parks) - Global Forecast to 2030
... the tourism sector, primarily through ridesharing and shuttles. Data analytics and machine learning algorithms optimize the choice of route based on real-time analysis of the traffic data and historical data on vehicles following the most ... Read More
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2025 Call Support Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling call support services. The survey data is ... Read More
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2025 Outbound Telemarketing Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling outbound telemarketing services, including fax broadcasting services. ... Read More
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2025 Inbound Telemarketing Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling inbound telemarketing services. The survey data is ... Read More
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2025 Outsourced Contact Centers Global Market Size & Growth Report with Updated Analysis & Forecasts
... forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts ... Read More
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AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow Automation (RPA, CRM Automation), Content Generation, Customer Journey Analytics, Service Quality Management) - Global Forecast to 2030
... AI-powered chatbots and virtual assistants are transforming customer service by providing efficient, personalized support. These technologies enable businesses to engage customers 24/7, offering instant responses to inquiries, which significantly reduces wait times and enhances satisfaction. ... Read More
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Contact Center Software
... at a CAGR of 19.9% over the analysis period 2024-2030. Contact Center Solutions, one of the segments analyzed in the report, is expected to record a 17.9% CAGR and reach US$117.1 Billion by the end ... Read More
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CRM Outsourcing
... CAGR of 4.3% over the analysis period 2024-2030. Retail End-Use, one of the segments analyzed in the report, is expected to record a 4.9% CAGR and reach US$5.1 Billion by the end of the analysis ... Read More
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Call Centers
... CAGR of 6.0% over the analysis period 2024-2030. In-House Call Centers, one of the segments analyzed in the report, is expected to record a 5.9% CAGR and reach US$373.7 Billion by the end of the ... Read More
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Global Chatbot Market 2025-2029
... analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, ... Read More
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Sales Intelligence
... CAGR of 11.0% over the analysis period 2024-2030. Sales Intelligence Software, one of the segments analyzed in the report, is expected to record a 10.2% CAGR and reach US$4.9 Billion by the end of the ... Read More
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Customer Experience Management
... at a CAGR of 11.5% over the analysis period 2024-2030. Customer Experience Management Solutions, one of the segments analyzed in the report, is expected to record a 9.8% CAGR and reach US$17.2 Billion by the ... Read More
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Customer Success Platforms
... at a CAGR of 19.0% over the analysis period 2024-2030. Customer Success Solutions, one of the segments analyzed in the report, is expected to record a 15.5% CAGR and reach US$3.9 Billion by the end ... Read More
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Artificial Intelligence in Retail Market by Solution (Personalized Product Recommendation, Visual Search, Virtual Stores, Virtual Customer Assistant, CRM), Type (Generative AI, Other AI), End-user (Online, Offline) - Global Forecast to 2030
... for AI adoption in retail is the growing consumer demand for personalized shopping experiences. AI technologies such as machine learning and natural language processing enable retailers to analyze large volumes of consumer data to understand ... Read More
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Customer Engagement Solutions
... at a CAGR of 11.7% over the analysis period 2024-2030. Customer Engagement Solutions, one of the segments analyzed in the report, is expected to record a 10.5% CAGR and reach US$31.7 Billion by the end ... Read More
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Cloud-Based Contact Center
... at a CAGR of 22.9% over the analysis period 2024-2030. Cloud-Based Contact Center Solutions, one of the segments analyzed in the report, is expected to record a 24.0% CAGR and reach US$122.2 Billion by the ... Read More
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Telecom Analytics
... CAGR of 14.1% over the analysis period 2024-2030. Telecom Analytics Solution, one of the segments analyzed in the report, is expected to record a 13.0% CAGR and reach US$19.1 Billion by the end of the ... Read More
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Contact Center Analytics
... at a CAGR of 14.6% over the analysis period 2024-2030. Contact Center Analytics Solutions, one of the segments analyzed in the report, is expected to record a 13.4% CAGR and reach US$3.5 Billion by the ... Read More
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Artificial Intelligence (AI) in Call Centers
... reach US$9.0 Billion by 2030, growing at a CAGR of 23.5% over the analysis period 2024-2030. AI Compute Platforms, one of the segments analyzed in the report, is expected to record a 22.1% CAGR and ... Read More
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Customer Journey Analytics Global Market Report 2025
... market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective ... Read More
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Cloud Based Contact Center Global Market Report 2025
... contact center market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly ... Read More
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