Category: CRM & Customer Service
Global CRM & Customer Service
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and ... Read More
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2025 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Analysis & Forecasts
... regional share across 4 global regions, 22 subregions, and 195 countries. Historical data is from 2013 through 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the ... Read More
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2025 Answering Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... 22 subregions, and 195 countries. Historical data is from 2013 through 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services industry combined with country ... Read More
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2025 Business Support Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... global regions, 22 subregions, and 195 countries. Historical data is from 2013 through 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Business Support Services industry ... Read More
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2025 Outsourced Contact Centers Global Market Size & Growth Report with Updated Analysis & Forecasts
... global regions, 22 subregions, and 195 countries. Historical data is from 2013 through 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry ... Read More
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Artificial Intelligence in Tourism Market by Solution (Virtual Assistant & Chatbots, Pricing & Revenue Management, Booking Management System), End Users (Maritime Travel, Aviation, Cruise Line Operators, Resorts & Theme Parks) - Global Forecast to 2030
... The AI in tourism market is estimated at USD 2.95 billion in 2024 and USD 13.38 billion in 2030 at a Compound Annual Growth Rate (CAGR) of 28.7%. AI has largely improved mobility solutions in ... Read More
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Worldwide Customer Relationship Management Applications Software Forecast, 2024–2028: AI-Driven Data Strategies Fueling Market Growth
... be crucial to navigate an era of accelerated disruption. Companies will seek solutions to leverage data in novel ways to address complexity, harnessing the opportunities afforded by artificial intelligence (AI) to refine their decision-making processes ... Read More
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Worldwide Website Software Market Shares, 2023: Accelerated Market Growth Unlocks Vendor Opportunities
... emerging trends and provides actionable advice for technology suppliers.“The website software market was reinvigorated in 2023,” said James McCormick, senior research director, Persuasive Content and Digital Experience Strategies at IDC. “Accelerating growth in 2023 highlights ... Read More
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Worldwide Customer Relationship Management Applications Software Market Shares, 2023: Thriving Amid Accelerated Disruption
... billion."AI is becoming ubiquitous, transforming sales, marketing, and customer engagement strategies. Generative AI presents unprecedented opportunities to improve customer interactions and enhance worker productivity. Vendors will play a crucial role in transformation as strategic partners, ... Read More
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Worldwide Customer Communications Management Software Forecast, 2024–2028
... deployment type. It includes continued adjustments of technology spend influenced by the recession, talent shortages, supply chain implications, and IT spend reductions on forecasts through 2028. This document updates the market forecast included in Worldwide ... Read More
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AI In Education Market by Software Type (Learning Management System (LMS), Adaptive Learning Platform, Chatbot & Virtual Assistant, Plagiarism Detection Tools), Technology, Academic Application (Predictive Analysis, Gamification) - Global Forecast to 2030
... education market is projected to grow from USD 2.21 billion in 2024 to USD 5.82 billion by 2030, at a compound annual growth rate (CAGR) of 17.5% during the forecast period. The growing reliance on ... Read More
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Global Contact Center Quality Assurance Software Market Growth (Status and Outlook) 2024-2030
... 2023. With growing demand in downstream market, the Contact Center Quality Assurance Software is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report ... Read More
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Global Cloud-based Contact Center Market 2024-2028
... contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market ... Read More
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2024 Global Healthcare Crm Market Forecast (2025-2030 Outlook)-Market Opportunities Report
... Healthcare industry. The market is expected to increase from USD xx billion in 2025 to USD xx billion by 2030, at a CAGR of xx% from 2025 to 2030. Estimates on product and service sales ... Read More
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Artificial Intelligence in Retail Market by Solution (Personalized Product Recommendation, Visual Search, Virtual Stores, Virtual Customer Assistant, CRM), Type (Generative AI, Other AI), End-user (Online, Offline) - Global Forecast to 2030
... retail market is estimated to be USD 31.12 billion in 2024 to USD 164.74 billion in 2030 at a CAGR of 32.0% from 2024 to 2030. One of the primary drivers for AI adoption in ... Read More
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Sales Intelligence
... at a CAGR of 11.0% over the analysis period 2023-2030. Software Component, one of the segments analyzed in the report, is expected to record a 10.2% CAGR and reach US$4.9 Billion by the end of ... Read More
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IDC FutureScape: Worldwide Future of Customer Experience 2025 Predictions
... customer experience, the true potential of generative AI will hinge on harnessing not only its technological prowess but also the organizations' ability to create shared experience value for the company as well as customers," said ... Read More
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Global BFSI Contact Center Analytics Market 2024-2028
... during the forecast period. The report on the bfsi contact center analytics market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. ... Read More
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Worldwide Order Management and Orchestration Applications Forecast, 2024–2028: Slow Growth for Specialists in the Era of Platform Consolidation
... continues to be an essential part of customer experiences (CXs) with products, though the pain of stand-up and integration can make this difficult for businesses to activate," says Heather Hershey, research director of Worldwide Digital ... Read More
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Global Retail Analytics Market 2024-2028
... provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest ... Read More
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2024 Fundraising Organization Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 2012 through 2023, with forecasts for 2024 and 2028. The historical data utilizes in-depth ... Read More
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2024 Telemarketing and Call Support Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 2012 through 2023, with forecasts for 2024 and 2028. The ... Read More
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2024 Marketing Research Services by Phone Global Market Size & Growth Report with Updated Analysis & Forecasts
... growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 2012 through 2023, with forecasts for 2024 and 2028. The ... Read More
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2024 Inbound Telemarketing Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 2012 through 2023, with forecasts for 2024 and 2028. The historical data utilizes in-depth ... Read More
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2024 Call Support Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 2012 through 2023, with forecasts for 2024 and 2028. The historical data utilizes in-depth ... Read More
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