Category: Technology & Media
Technology & Media market research reports by IDC
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Worldwide and U.S. Outsourced Document Services Forecast, 2025–2029
This IDC study analyzes the outsourced document services marketplace that is made up of in-house production print services, mailroom services, print sourcing and procurement services, and imaging and document archival services. This document updates Worldwide and U.S. Outsourced Document Services Fo ... Read More
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SAP 4Q24 Earnings and Full Year 2024: Cloud Continues to Shine
This IDC Market Perspective discusses SAP’s 4Q24 and full year 2024 results. SAP 4Q24 earnings and full year 2024 showed cloud continues to shine for SAP. SAP recently announced its 4Q24 and full year 2024 results. This document is a review of the earnings so organizations can understand what it mea ... Read More
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Accelerating Digital Transformation to Mitigate Risk and Achieve Resilience in Retail and Consumer Goods Supply Chains
This IDC Perspective highlights the critical need for digital transformation in retail and consumer goods supply chains to mitigate risk and achieve resilience. Retailers and other consumer-focused businesses require an open, digital environment to ensure that product, asset, and customer data is co ... Read More
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Top Market Shifts That Are Impacting the CX Market, and How Companies Establish Their 2025 CX Strategies and Initiatives
This IDC Market Perspective highlights the top market shifts impacting the customer experience (CX) market and how companies are establishing their 2025 CX strategies and initiatives. The CX market is undergoing significant shifts driven by generative artificial intelligence (GenAI), which is expect ... Read More
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Collaboration Against Crime: Harnessing Data Sharing for Smarter Fraud Detection
This IDC Perspective explores the critical role of data sharing in combating financial fraud, emphasizing its transformative potential in early detection, broader insights, and operational efficiency. By leveraging collaborative data-sharing practices, financial institutions can address complex frau ... Read More
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BT Fills a Critical Gap in Contact Centers with Its Comprehensive Portfolio
This IDC Market Note highlights how BT is enhancing its presence in the CCaaS market by offering comprehensive, secure, and scalable solutions that address key challenges in cloud adoption for contact centers. By leveraging its robust infrastructure and partnerships, BT provides end-to-end services, ... Read More
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The Rise of Agentic AI and Agentic Workflow in KYC — Emerging Vendors Redefining Process Management for IT Buyers
This IDC Perspective discusses the evolution of know-your-customer (KYC) processes, which is accelerating as financial institutions adopt agentic AI and agentic workflow platforms to modernize compliance, improve operational efficiency, and enhance risk management. Traditional KYC methods, reliant o ... Read More
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AI and Cloud Continue to Drive Microsoft Results in 2Q25
This IDC Market Note discusses how cloud and AI continue to drive Microsoft results in 2Q25. Microsoft continued to move forward on its path of increasing revenue and growth into its second quarter of 2025, with revenue of $69.6 billion increasing 12% over the last year. “Microsoft continues to make ... Read More
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Worldwide Semiconductor Advanced Packaging Market Forecast and Analysis, 2025–2029
This study makes an in-depth analysis of the market structure and competitive landscape, revealing advancements in both outsourced semiconductor assembly and test (OSAT) and foundry/integrated device manufacturing (IDM) within the advanced packaging industry. The OSAT segment, represented by ASE, Am ... Read More
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European 5G and IoT Monetization and Adoption Strategies: Program Scope and Definitions, 2025
This IDC Perspective provides an overview of the markets covered in IDC's European 5G and IoT Monetization and Adoption Strategies research program. It analyzes various aspects of 5G strategies (including, but not limited to, connections and use cases), details the overarching market trends and comp ... Read More
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IDC Future Enterprise Awards: Special Award for Smart Cities — Best in Citizen Well-Being Award Winner Profile 2025
This IDC Perspective highlights Kaohsiung City government's award-winning smart city project in Taiwan. The Department of Substance Abuse Control and Prevention (DSACP) formed the Kaohsiung AI Technology Drug Prevention Team, which utilizes AI, big data, and location-based services (LBS) to identify ... Read More
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Open Systems: Striving Toward Unified SASE
This IDC Vendor Profile analyzes Open Systems, a company competing in the managed SD-WAN/SASE market segment. It reviews key opportunities for Open Systems’ unified SASE platform to compete in this highly competitive marketplace. This document assesses Open System’s market footprint, growth potentia ... Read More
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Hybrid + Multicloud Fundamentals
This IDC Perspective explores the fundamentals of hybrid and multicloud architectures to harness additional business value while increasing the agility of an organization. It dives into why organizations would want or need to deploy these 1:1 or 1: many types of hybrid compute, storage, and networki ... Read More
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Worldwide and U.S. Managed Print and Document Services and Basic Print Services Forecast Update, 2024–2028
This IDC study provides our updated 2024–2028 forecast for the managed print and document services and basic print services market. Considering the tumultuous conditions of the past few years, the market for print and document services appears to have stabilized. Total worldwide MPDS/BPS market reve ... Read More
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To Manage the Coming Exponential Growth of AI and Applications, Organizations Need a Strategic Pivot in Software Engineering
This IDC Market Note provides a view on organizations' software engineering readiness and likely strategic considerations as they aim to leverage software as a foundational capability in a digital and AI world. It is based on research findings that highlight how an organization's software engineerin ... Read More
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Nomadia: Accelerating the Growth Journey in the Field Service Management Space, Turbocharged by New CEO Leadership
This IDC Market Note explores the impact of recent developments within the Nomadia Group, including the appointment of a new CEO and a series of strategic acquisitions. It examines how these acquisitions are helping to shape Nomadia's business strategy, expand its product portfolio, and broaden its ... Read More
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2024 Global Digital Sovereignty Update: H2
This IDC Market Perspective report highlights significant developments in the global sovereign cloud market during the second half of 2024. The main drivers for adopting sovereign cloud solutions include regulatory compliance, national/regional legislation, and protection against extra-territorial d ... Read More
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Realising the Full Potential of Data and AI in the Middle East: A Consulting-Led Life-Cycle Approach by PwC Middle East
This IDC Vendor Profile offers a comprehensive overview of PwC Middle East's data and AI practice, emphasizing its dedication to developing end-to-end data and AI-driven business solutions tailored to meet specific customer requirements. It details PwC Middle East's background in the region, illustr ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
This IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. ... Read More
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IDC's Updated Worldwide Security, Climate, and Resilience Research: A Fresh Perspective
This IDC Market Note discusses the need for cohesive resilience across organizational, financial, operational, technological, and ecosystem dimensions to ensure stability, security, and functionality of public services. This document also includes case studies demonstrating successful resilience eff ... Read More
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Latin America Enterprise Security Products Market Shares, 2023: Automation Is Imperative to Security; Nevertheless, Simplicity Is the Name of the Game
This IDC study provides an analysis of the Latin America enterprise security products market, including revenue figures for software and hardware security products in 2023.Please be advised that the consumer digital life protection (CDLP) market, which forms part of endpoint security, has been exclu ... Read More
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The Future of Cost Control: Leveraging Cloud Computing and Automation
This IDC Perspective explores how modern IT cost control capabilities empower CIOs and IT leaders to enhance their enterprise’s resilience, spur innovation, and enable market leadership in a fast-moving, technology-enabled economy. As enterprises navigate an increasingly complex and dynamic economic ... Read More
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Why Spatial Interfaces and Digital Twins Are Essential to Advancing Industrial Analytics
This IDC Perspective identifies trends in different types of interfaces for industrial analytics. Digital twins have historically represented spatial interfaces and visualizations that showcase data and analyses for physical world systems. As the data and analytics methods become more complex and in ... Read More
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Ready to Bot-ch Your Sales Team? The Promises of AI for B2B Sales in 2025
This IDC Perspective explores the transformative impact of generative AI on B2B sales by 2025, highlighting AI's role in automating routine tasks, enhancing sales efficiency, and redefining sales professionals' roles. It discusses the emergence of AI-powered SDRs and BDRs, vertical AI solutions tail ... Read More
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Worldwide Corporate Endpoint Security Software Forecast, 2025–2029: Growth Slows But Potential Remains High
“Despite slowing growth, the potential for corporate endpoint security remains high as remote work and mobile workforce dynamics drive evolving cybersecurity needs.” — Mike Jude, research director, Endpoint Security, IDC ... Read More
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