Category: General IT Services
General IT Services market research reports by IDC
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IDC PeerScape: Procurement Practices to Leverage Digital Technologies
IDC PeerScape: Procurement Practices to Leverage Digital Technologies This IDC PeerScape discusses the transformative impact of autonomous technologies on procurement processes, focusing on autonomous sourcing, statement of work generation, and purchase order collaboration. It highlights how these ... Read More
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The Future of Distributor Marketplaces
The Future of Distributor Marketplaces This IDC Market Perspective analyzes how distributor marketplaces are evolving to meet changing partner and customer buying behaviors. IDC contends that distributor ecosystems will continue to integrate with public cloud marketplace providers to offer customers ... Read More
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Market Perspective: Fit for Use and Fit for Purpose in a Virtual Client Context
Market Perspective: Fit for Use and Fit for Purpose in a Virtual Client Context IT conversations are overloaded with discussions of technical debt, an imprecise term that obscures whether a system is overburdened, balanced, or overinvested. Using the concepts of fit for use and fit for purpose, an I ... Read More
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Enabling Security and Resiliency Outcomes with Artificial Intelligence: GenAI Joins Predictive AI
Enabling Security and Resiliency Outcomes with Artificial Intelligence: GenAI Joins Predictive AI This IDC Perspective discusses how IDC defines AI in cybersecurity. Combinations of artificial intelligence (AI) and machine learning (ML) have influenced the cybersecurity landscape for the better of 1 ... Read More
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Customer Experience Design and Build for Optimal Customer Journeys: Innovation Case Studies
Customer Experience Design and Build for Optimal Customer Journeys: Innovation Case Studies This IDC Market Note discusses the importance of understanding how a customer interacts with a brand on each step of their journey, allowing brands to recognize the actions and approaches needed to be taken a ... Read More
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What the Vapor IO Zero Gap and Supermicro Collaboration Means for AI at the Edge
What the Vapor IO Zero Gap and Supermicro Collaboration Means for AI at the Edge This IDC Market Perspective provides an overview and analysis of a collaboration between Vapor IO — an edge platform and connectivity provider — and Supermicro — a manufacturer of high-performance servers. Called Zero G ... Read More
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IDC's Global CIO Advisory Board — Making Sustainability Real for the CIO
IDC's Global CIO Advisory Board — Making Sustainability Real for the CIO This IDC Perspective summarizes IDC's Global CIO Advisory Board discussion on sustainability strategies, particularly in the age of AI everywhere. Speakers included chief sustainability officer, human rights officer, and head o ... Read More
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Network Detection and Response Explained for the IT Tech Buyer
Network Detection and Response Explained for the IT Tech Buyer This IDC Perspective explains why network detection and response (NDR) platforms are an important addition to businesses that operate their own security operations. IDC believes that organizations of any size would receive excellent val ... Read More
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Overview of Financial Performance Metrics That Matter for Services Industry
Overview of Financial Performance Metrics That Matter for Services Industry This IDC Market Perspective provides an overview of financial metrics that matter for the services industry. As the saying goes "What gets measured, gets managed." Choosing the right set of metrics can bridge the gap between ... Read More
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Under Construction: AI for Disaster Recovery and Business Continuity
Under Construction: AI for Disaster Recovery and Business Continuity The IDC Perspective discusses the integration of artificial intelligence (AI) in disaster recovery and business continuity processes. It highlights the potential of AI in enhancing these processes, including developing runbooks, o ... Read More
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Finance Transformation: Company Financial Policy Will Need to Be Revamped
Finance Transformation: Company Financial Policy Will Need to Be Revamped This IDC Perspective discusses the essential financial policies and why they are important, how often to review/revamp them, and how they relate to finance transformation. This document also discusses current trends or topics ... Read More
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IDC PeerScape: Lessons Learned for Creating an Agile Decision-Making Framework
IDC PeerScape: Lessons Learned for Creating an Agile Decision-Making Framework This IDC PeerScape delves into how three IT leaders are building an agile digital decision-making framework within the IT scope, by focusing on the following practices:Ensuring key decision-makers develop expertise in man ... Read More
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ServiceNow Announcements: Showing Intertwined Strategies for GenAI and Partnerships
ServiceNow Announcements: Showing Intertwined Strategies for GenAI and Partnerships This IDC Market Note discusses ServiceNow's generative AI strategy as expressed through its announcement of various partnerships. The document discusses ServiceNow's partnerships aimed at integration of GenAI into it ... Read More
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The Digital Business CISO: CISO Skills Evolve to Embrace a New Reality
The Digital Business CISO: CISO Skills Evolve to Embrace a New Reality The CISO (Chief Information Security Officer) is thought of as a cybersecurity expert. While that is most certainly a requirement of the role, it is simply not enough anymore. As IT has changed, so have the requirements of the CI ... Read More
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European Challenges of Xerox's Reinvention
European Challenges of Xerox's Reinvention This IDC Market Note provides the latest update on Xerox's strategy and goals, with a renewed focus on strengthening ties with existing customers through continued print services and requirements for digital and IT services. IDC also examines the challenges ... Read More
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IT Asset Management: Modern Enterprise Practices, Benefits, and Challenges
IT Asset Management: Modern Enterprise Practices, Benefits, and Challenges This IDC Perspective discusses the importance of IT asset management (ITAM) in modern enterprises, highlighting its benefits and challenges. It presents findings from a survey conducted by IDC, revealing that ITAM significant ... Read More
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Vendor Profile: Matillion
Vendor Profile: Matillion This IDC Vendor Profile examines Matillion, a U.K.-founded, now global provider of data pipeline orchestration such as extract, load, and transform (ELT). It uses low- or no-code techniques and offers a "single pane of glass" for multiple data pipelines within an organizati ... Read More
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Manish Bhai, IDC Future Enterprise CEO of the Year 2023: A CEO's Take on Digital-First Strategy and the Criticality of Technology Partners
Manish Bhai, IDC Future Enterprise CEO of the Year 2023: A CEO's Take on Digital-First Strategy and the Criticality of Technology Partners This IDC Perspective report discusses the digital-first strategy of UNO Digital Bank under the leadership of CEO Manish Bhai. It highlights the bank's innovative ... Read More
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The Future COO in Tech Companies
The Future COO in Tech Companies This IDC Market Perspective introduces the role and main priorities of the Chief Operating Officer in technology companies in terms of core and evolving priorities and responsibilities as well as key KPIs. Subsequently, it focuses on their main interactions with othe ... Read More
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PagerDuty's Jeli Acquisition: Market Expansion Opportunity by Addressing Shifts in Incident Management
PagerDuty's Jeli Acquisition: Market Expansion Opportunity by Addressing Shifts in Incident Management This IDC Market Note discusses the evolving landscape of incident management and highlights the role of automation, AI, and cultural shifts in IT and development organizations. It focuses on PagerD ... Read More
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Guidelines to Master Technology Modernization
Guidelines to Master Technology Modernization This IDC Perspective discusses the guidelines to master technology modernization. In a time of artificial intelligence (AI) disruption, legacy modernization is no longer work that can be done opportunistically or in an ad hoc way. Rather, every organizat ... Read More
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Current Dynamics of China's Economy and Impacts on Worldwide Technology Markets
Current Dynamics of China's Economy and Impacts on Worldwide Technology Markets This IDC Market Perspective provides an in-depth analysis of China's current economic situation and its impact on global technology markets. It explores the dynamics underpinning China's economic trajectory, including ke ... Read More
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Zscaler Women in IT and Security CXO Summit
Zscaler Women in IT and Security CXO Summit This IDC Market Note discusses about the Zscaler Women in IT and Security CXO Summit, hosted by Kavitha Mariappan, EVP, Customer Experience and Transformation at Zscaler, and aimed to foster community among women tech leaders and discuss topics such as sec ... Read More
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ServiceNow Partner Program Evolution Focuses on Partner Differentiation and Customer Outcomes
ServiceNow Partner Program Evolution Focuses on Partner Differentiation and Customer Outcomes This IDC Market Note explores the latest evolution of ServiceNow's partner program announced in January 2024. The changes signal ServiceNow's aims to put greater emphasis on partner commitment to drive a hi ... Read More
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Digital-Native Businesses: Technology Hotspots Through the Lens of the C-Suite
Digital-Native Businesses: Technology Hotspots Through the Lens of the C-Suite This IDC Market Perspective focuses on the technology hotspots as communicated by the digital-native business (DNB) C-suite. IDC data was collected from IDC’s Worldwide C-Suite Tech Survey and throughout the year through ... Read More
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