Category: General IT Services
General IT Services market research reports by IDC
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IDC PlanScape: IT Service Desk Modernization
IDC PlanScape: IT Service Desk Modernization This IDC PlanScape covers technologies to consider when planning the next phase of the IT service desk, including artificial intelligence (AI), virtual agents, and cross-functional integrations. IT service desks have undergone several evolutions, includin ... Read More
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What Should IT Buyers Make of the Private Equity Interest in SoftwareOne?
What Should IT Buyers Make of the Private Equity Interest in SoftwareOne? This IDC Perspective highlights the recent interest in SoftwareOne by various private equity firms and what it means for IT buyers."At first glance this looks like a software play," said Gard Little, research VP, Global Servi ... Read More
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A Grounded Assessment of GenAI in Industrial Operations
A Grounded Assessment of GenAI in Industrial Operations This IDC Perspective provides key considerations for enterprises considering the potential use of GenAI in their industrial operations business units. GenAI has garnered an unprecedented amount of attention as a set of technologies with transfo ... Read More
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How Edge-Native Applications Will Impact Workloads
How Edge-Native Applications Will Impact Workloads This IDC Perspective discusses "edge native" platforms and applications and analyzes how workloads at the edge will be impacted by them. Edge-native technology has recently become popular as it allows organizations to integrate multicloud and hybrid ... Read More
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United Arab Emirates IT Services Market Shares, 2022: Competitive Landscape in the Digital Business Era
United Arab Emirates IT Services Market Shares, 2022: Competitive Landscape in the Digital Business Era This IDC Market Share study reviews the top IT service providers in the United Arab Emirates taken from the IDC Worldwide Services Tracker. Market share is derived from information collected from ... Read More
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Urgency and Opportunity Coexist at Digital Transformation World 2023
Urgency and Opportunity Coexist at Digital Transformation World 2023 This IDC Market Note provides an analysis of major themes and key announcements from TM Forum's Digital Transformation World (DTW) 2023 event, held in Copenhagen, Denmark, September 2023. The event, using the theme "Ignite," balanc ... Read More
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IDC FutureScape: Worldwide Future of Enterprise Intelligence 2024 Predictions
IDC FutureScape: Worldwide Future of Enterprise Intelligence 2024 Predictions This IDC study provides IDC's 2024 top 10 predictions for enterprise intelligence trends, encompassing topics of decision intelligence; generative AI (GenAI); enterprise intelligence technologies; data skills; literacy and ... Read More
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Sustainability: The Evolving Role of Partner Ecosystems
Sustainability: The Evolving Role of Partner Ecosystems This IDC Market Perspective explores how vendors can devise strategies and incentives to mobilize their partner ecosystems into selling solutions and services through an increased emphasis on sustainability credentials."Supporting customers in ... Read More
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Worldwide Edge Enterprise Infrastructure Workloads Forecast, 2023–2027
Worldwide Edge Enterprise Infrastructure Workloads Forecast, 2023–2027 This IDC study provides assessment of the market size and forecast for global spending on server and storage infrastructure for enterprise workloads running in edge environments. Suppliers of edge-focused server and storage syste ... Read More
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Enabling Sustainability Through the IT Channel: Westcon–Comstor's Sustainability Transformation Journey
Enabling Sustainability Through the IT Channel: Westcon–Comstor's Sustainability Transformation Journey This IDC Perspective is a case study on how to successfully adopt sustainability and embed environmental, social, and governance (ESG) strategies into business operations of a distributor/logistic ... Read More
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Evolving AIOps Marketplace Requires Vendors to Revisit Buyer Needs and Value Propositions
Evolving AIOps Marketplace Requires Vendors to Revisit Buyer Needs and Value Propositions This IDC Market Perspective explores AIOps packaging trends and offers advice for technology suppliers that are experimenting with how to deliver AIOps offerings."Despite the variety of definitions for and pack ... Read More
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Workday Rising 2023: Supporting Collaboration, Improving User Experiences, and Meeting Students in the Moments That Matter
Workday Rising 2023: Supporting Collaboration, Improving User Experiences, and Meeting Students in the Moments That Matter This IDC Market Note covers Workday Student product announcements and highlights from Workday Rising held at the Moscone Center in San Francisco from September 26 to 28, 2023." ... Read More
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From Perception to Practice: Revenue Life-Cycle Management, Aligning IT and LOB Priorities, and the Potential Future of RLM
From Perception to Practice: Revenue Life-Cycle Management, Aligning IT and LOB Priorities, and the Potential Future of RLM This IDC Market Perspective delves into the nuances of differing perspectives based on SaaS customer feedback in IDC's 2023 SaaSPath Survey. In the dynamic world of digital com ... Read More
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GenAI Implementation Market Outlook: Worldwide Core IT Spending for GenAI Forecast, 2023–2027
GenAI Implementation Market Outlook: Worldwide Core IT Spending for GenAI Forecast, 2023–2027 This IDC Market Note examines worldwide GenAI implementation market outlook for 2023–2027. Technology providers of all types are asking IDC questions about GenAI's impact on their own businesses. This docum ... Read More
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How Are Asia/Pacific Markets Fueling Digital Innovation Strategies for Agile Development to Achieve Business Value?
How Are Asia/Pacific Markets Fueling Digital Innovation Strategies for Agile Development to Achieve Business Value? This IDC Market Perspective offers insights into the agile practice and how it is playing an important role in driving innovation and business value in the region. It also provides a b ... Read More
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Japan IT Security Products Market Shares, 2022: The Evolution of Security Platforms
Japan IT Security Products Market Shares, 2022: The Evolution of Security Platforms This IDC Market Share study analyzes the market overview of the Japan IT security products market, which is the sum of the Japan security software market and the Japan security appliances market, for the year 2022. I ... Read More
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How Generative AI Is Set to Play a Leading Role in IT Operations
How Generative AI Is Set to Play a Leading Role in IT Operations This IDC Perspective offers insights into how generative AI plays an important role in IT operations (ITOps) management in Asia/Pacific. It also provides a brief overview of the significance of generative AI in ITOps and its role in IT ... Read More
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Türkiye IT Services Market Forecast, 2022–2027
Türkiye IT Services Market Forecast, 2022–2027 This IDC study gives an overview of the IT services industry in Türkiye in 2022 and forecasts IT services expenditure through 2027. It illustrates market size and distribution by foundation market and vertical market. The study also presents forecasts f ... Read More
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There Will Never Be Enough IT Skills: CIOs Must Innovate, Part 2 — Global
There Will Never Be Enough IT Skills: CIOs Must Innovate, Part 2 — Global This IDC Perspective discusses the need for CIOs to find and retain qualified IT professionals.According to Dr. Ron Babin, adjunct research advisor, IT Executive Programs (IEP) at IDC, "One in 10 new jobs will require digital ... Read More
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Worldwide Identity and Access Management Forecast, 2023–2027
Worldwide Identity and Access Management Forecast, 2023–2027 This IDC study provides a forecast for worldwide identity and access management market for 2023–2027."As IDC predicted, vendors are building broader platform offerings and attracting new user investments," said Jay Bretzmann, research vic ... Read More
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How More Automation in IT Service Management Makes User Experience More Important than Ever
How More Automation in IT Service Management Makes User Experience More Important than Ever This IDC Market Perspective discusses how tech support leaders turn to automation and AI to support complex technology without staff increases. Tech support leaders report that automation and AI features in ... Read More
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Implications of the xOps Survey for Virtualization Vendors
Implications of the xOps Survey for Virtualization Vendors This IDC Market Perspective highlights the implications of the xOps survey for virtualization vendors. As the population and skill set of IT operations shifts, virtual client computing and related technologies will have to adapt to a new gen ... Read More
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Generative AI in IT Service Management: Guidance and New Developments in 3Q23
Generative AI in IT Service Management: Guidance and New Developments in 3Q23 This IDC Perspective discusses generative artificial intelligence (GenAI) guidance and specific announcements related to IT service management (ITSM). As organizations increasingly explore GenAI, IT operations is one of t ... Read More
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Executive Interview With the Regional Director of IT for the Island of Madeira
Executive Interview With the Regional Director of IT for the Island of Madeira This IDC Perspective discusses how islands can become leaders in digital innovation and effective sandboxes to pilot and then scale new and emerging technologies from 5G to digital twins. IDC research highlights several f ... Read More
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Site Reliability Engineering: Establishing a Foundation for Maturity and Understanding SLIs and SLOs
Site Reliability Engineering: Establishing a Foundation for Maturity and Understanding SLIs and SLOs This IDC Perspective provides considerations for establishing a site reliability engineering (SRE) team and suggests key practices for maturing SRE teams and creating and understanding SLIs and SLOs. ... Read More
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