Category: General IT Services
General IT Services market research reports by IDC
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ServiceNow Announcements: Showing Intertwined Strategies for GenAI and Partnerships
ServiceNow Announcements: Showing Intertwined Strategies for GenAI and Partnerships This IDC Market Note discusses ServiceNow's generative AI strategy as expressed through its announcement of various partnerships. The document discusses ServiceNow's partnerships aimed at integration of GenAI into it ... Read More
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The Digital Business CISO: CISO Skills Evolve to Embrace a New Reality
The Digital Business CISO: CISO Skills Evolve to Embrace a New Reality The CISO (Chief Information Security Officer) is thought of as a cybersecurity expert. While that is most certainly a requirement of the role, it is simply not enough anymore. As IT has changed, so have the requirements of the CI ... Read More
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European Challenges of Xerox's Reinvention
European Challenges of Xerox's Reinvention This IDC Market Note provides the latest update on Xerox's strategy and goals, with a renewed focus on strengthening ties with existing customers through continued print services and requirements for digital and IT services. IDC also examines the challenges ... Read More
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IT Asset Management: Modern Enterprise Practices, Benefits, and Challenges
IT Asset Management: Modern Enterprise Practices, Benefits, and Challenges This IDC Perspective discusses the importance of IT asset management (ITAM) in modern enterprises, highlighting its benefits and challenges. It presents findings from a survey conducted by IDC, revealing that ITAM significant ... Read More
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Vendor Profile: Matillion
Vendor Profile: Matillion This IDC Vendor Profile examines Matillion, a U.K.-founded, now global provider of data pipeline orchestration such as extract, load, and transform (ELT). It uses low- or no-code techniques and offers a "single pane of glass" for multiple data pipelines within an organizati ... Read More
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Manish Bhai, IDC Future Enterprise CEO of the Year 2023: A CEO's Take on Digital-First Strategy and the Criticality of Technology Partners
Manish Bhai, IDC Future Enterprise CEO of the Year 2023: A CEO's Take on Digital-First Strategy and the Criticality of Technology Partners This IDC Perspective report discusses the digital-first strategy of UNO Digital Bank under the leadership of CEO Manish Bhai. It highlights the bank's innovative ... Read More
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The Future COO in Tech Companies
The Future COO in Tech Companies This IDC Market Perspective introduces the role and main priorities of the Chief Operating Officer in technology companies in terms of core and evolving priorities and responsibilities as well as key KPIs. Subsequently, it focuses on their main interactions with othe ... Read More
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PagerDuty's Jeli Acquisition: Market Expansion Opportunity by Addressing Shifts in Incident Management
PagerDuty's Jeli Acquisition: Market Expansion Opportunity by Addressing Shifts in Incident Management This IDC Market Note discusses the evolving landscape of incident management and highlights the role of automation, AI, and cultural shifts in IT and development organizations. It focuses on PagerD ... Read More
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Guidelines to Master Technology Modernization
Guidelines to Master Technology Modernization This IDC Perspective discusses the guidelines to master technology modernization. In a time of artificial intelligence (AI) disruption, legacy modernization is no longer work that can be done opportunistically or in an ad hoc way. Rather, every organizat ... Read More
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Current Dynamics of China's Economy and Impacts on Worldwide Technology Markets
Current Dynamics of China's Economy and Impacts on Worldwide Technology Markets This IDC Market Perspective provides an in-depth analysis of China's current economic situation and its impact on global technology markets. It explores the dynamics underpinning China's economic trajectory, including ke ... Read More
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Zscaler Women in IT and Security CXO Summit
Zscaler Women in IT and Security CXO Summit This IDC Market Note discusses about the Zscaler Women in IT and Security CXO Summit, hosted by Kavitha Mariappan, EVP, Customer Experience and Transformation at Zscaler, and aimed to foster community among women tech leaders and discuss topics such as sec ... Read More
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ServiceNow Partner Program Evolution Focuses on Partner Differentiation and Customer Outcomes
ServiceNow Partner Program Evolution Focuses on Partner Differentiation and Customer Outcomes This IDC Market Note explores the latest evolution of ServiceNow's partner program announced in January 2024. The changes signal ServiceNow's aims to put greater emphasis on partner commitment to drive a hi ... Read More
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Digital-Native Businesses: Technology Hotspots Through the Lens of the C-Suite
Digital-Native Businesses: Technology Hotspots Through the Lens of the C-Suite This IDC Market Perspective focuses on the technology hotspots as communicated by the digital-native business (DNB) C-suite. IDC data was collected from IDC’s Worldwide C-Suite Tech Survey and throughout the year through ... Read More
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IDC PlanScape: Value Stream Management to Drive a Digital Business Portfolio
IDC PlanScape: Value Stream Management to Drive a Digital Business Portfolio This IDC PlanScape addresses how to build a digital business portfolio that will expose and highlight the value streams that are necessary to deliver business objectives. "As IT ventures into the world of digital business, ... Read More
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European Intelligent Process Automation Market Events, 2H23
European Intelligent Process Automation Market Events, 2H23 This IDC Market Note details key developments in the intelligent process automation software market in Europe between July and December 2023, with a particular focus on technology vendor investments, product announcements, and strategic par ... Read More
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Future of Connectedness Checklist for 2024: Top Priorities to Consider for the Enterprise Connectivity Road Map
Future of Connectedness Checklist for 2024: Top Priorities to Consider for the Enterprise Connectivity Road Map This IDC Perspective provides a checklist of the top connectivity areas for enterprises to evaluate and prioritize for 2024."Enterprise spending on IT and connectivity remains robust for 2 ... Read More
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Mastering the Synergy: A CIO Guide to Combining Generative AI, Deep Automation, and Causal Intelligence
Mastering the Synergy: A CIO Guide to Combining Generative AI, Deep Automation, and Causal Intelligence This IDC Perspective guides CIOs, technology leaders, and other senior IT executives in understanding the incredible opportunity ahead with technologies like generative AI (GenAI), deep automation ... Read More
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Knowledge Resource Library — A CIO's First 90 Days
Knowledge Resource Library — A CIO's First 90 Days A collection of articles, research reports, and summaries from IDC.com that provide insights and guidance to CIOs during their first 90 days and beyond. Topics touch upon a range of key areas, from the future of the digital infrastructure and establ ... Read More
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IDC PlanScape: Product Excellence to Propel Digital Business
IDC PlanScape: Product Excellence to Propel Digital Business This IDC PlanScape focuses on achieving product excellence in the digital business."The new competitive differentiating capability of an enterprise is how good you are at building and delivering digital products and services," says Robert ... Read More
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Eight Areas to Consider to Be Competitive and Sustainable in 2024
Eight Areas to Consider to Be Competitive and Sustainable in 2024 This IDC Perspective discusses the key areas to consider for businesses to remain competitive and sustainable in 2024. It covers aspects like the economy, business strategies, regulations, energy, the environment and climate, governme ... Read More
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COP28: Lessons for the ICT Industry
COP28: Lessons for the ICT Industry This IDC Market Note provides a summary and analysis of the 28th United Nations Climate Change Conference, also known as COP28, held November 30–December 13, 2023, in Dubai, UAE. The document offers IDC’s key takeaways on the inaugural Global Stocktake and explore ... Read More
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Türkiye IT Services Market Shares, 2022: Competitive Landscape in the Digital Business Era
Türkiye IT Services Market Shares, 2022: Competitive Landscape in the Digital Business Era This IDC Market Share study reviews the top 5 IT services providers in Türkiye. Market shares are derived from information collected from IT services providers, as well as from additional IDC primary research ... Read More
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IDC PlanScape: Technology Diffusion Strategies to Accelerate Business Performance
IDC PlanScape: Technology Diffusion Strategies to Accelerate Business Performance This IDC PlanScape is intended to explain the concept and mechanisms of enterprise technology diffusion, identify key elements that must be part of diffusion strategies, and outline a strategy for increasing the speed ... Read More
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Canadian IT and Business Services Market Shares, 2022: Calm Before the Storm
Canadian IT and Business Services Market Shares, 2022: Calm Before the Storm This IDC study discusses the top IT service providers in Canada."2022 was, in hindsight, a unique year for the IT and business services market in Canada. The Canadian services market, overall, experienced fairly strong tai ... Read More
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Sustainability Goals and ALM Applications Are a Good Fit, But Barriers Exist
Sustainability Goals and ALM Applications Are a Good Fit, But Barriers Exist This IDC Market Perspective analyzes the state of sustainability and ESG goals within the enterprise with an emphasis on asset life-cycle management (ALM) or enterprise asset management (EAM) applications. It includes prof ... Read More
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