CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Global Contact Center Analytics Software Market Growth (Status and Outlook) 2024-2030
... growing demand in downstream market, the Contact Center Analytics Software is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report highlights the growth ... Read More
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Finance Cloud Market Assessment, By Solution [Financial Forecasting, Financial Reporting and Analysis, Security, Governance, Risk and Compliance, Others], By Service [Professional Service, Managed Service], By Application [Revenue Management, Wealth Management, Customer Relationship Management, Account Management, Others], By Deployment [Public Cloud, Private Cloud, Hybrid Cloud], By Enterprise [Large Enterprises, Small and Medium-sized Enterprises], By End-user [Banks, Financial Institutions, Insurance Companies], By Region, Opportunities and Forecast, 2017-2031F
... Others], By Deployment [Public Cloud, Private Cloud, Hybrid Cloud], By Enterprise [Large Enterprises, Small and Medium-sized Enterprises], By End-user [Banks, Financial Institutions, Insurance Companies], By Region, Opportunities and Forecast, 2017-2031F Global finance cloud market is ... Read More
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EMEA Telco Operations and Monetization Solution Forecast, 2024–2028
... for this spending. In EMEA, high levels of mergers and acquisition as well as new network launches in the region will further fuel this market. The combined EMEA communications SP software solution market will grow ... Read More
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Global Contact Center as a Service (CCaaS) Market Growth (Status and Outlook) 2024-2030
... is projected to grow from US$ 4323.9 million in 2023 to US$ 14330 million in 2030; it is expected to grow at a CAGR of 18.7% from 2024 to 2030. LPI (LP Information)' newest research ... Read More
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Global Voice and Speech Analytics Market 2024-2028
... during the forecast period. The report on the voice and speech analytics market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. ... Read More
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Global Speech to Text API Market 2024-2028
... during the forecast period. The report on the speech to text API market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. ... Read More
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Global Customer Analytics Applications Market 2024-2028
... customer analytics applications market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Contact Center as a Service (CCaaS) Market: Global Market Size, Forecast, Insights, Segmentation, and Competitive Landscape with Impact of COVID-19 & Russia-Ukraine War
... grow at a CAGR of around 18.0% during 2025-2034. This report on global contact center as a Service (CCaaS) market report provides holistic understanding of the market along with market sizing, forecast, drivers, challenges, and ... Read More
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Global CRM Market 2024-2028
... holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest trends and ... Read More
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Global Contact Center Interaction Analytics Market Growth (Status and Outlook) 2024-2030
... growing demand in downstream market, the Contact Center Interaction Analytics is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report highlights the growth ... Read More
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Global Cloud Contact Center Software Market Growth (Status and Outlook) 2024-2030
... growing demand in downstream market, the Cloud Contact Center Software is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report highlights the growth ... Read More
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Global Contact Center Workforce Optimization (WFO) Market Growth (Status and Outlook) 2024-2030
... 2023. With growing demand in downstream market, the Contact Center Workforce Optimization (WFO) is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report ... Read More
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2024 Global: Customer Success Platforms Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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Global Customer Relationship Management (CRM) Outsourcing Market 2024-2028
... report on the customer relationship management (CRM) outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
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2024 Global: Retail Analytics Market - Innovative Markets Forecast (2030) report
... 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 using regression ... Read More
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Contact Center Software Market Report by Component (Solution, Service), Deployment Mode (On-premises, Cloud-based), Enterprise Size (Large Enterprise, Small and Medium Enterprise), End Use (BFSI, Consumer Goods and Retail, Government, Healthcare, IT and Telecom, Travel and Hospitality, and Others), and Region 2024-2032
... Hospitality, and Others), and Region 2024-2032 The global contact center software market size reached US$ 35.2 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 143.3 Billion by 2032, exhibiting a ... Read More
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Text Analytics Market Report by Deployment Model (On-premises, Cloud-based), Organization Size (Large Enterprises, Small and Medium Enterprises (SMEs)), Application (Competitive Intelligence, Customer Relationship Management, Predictive Analytics, Fraud Detection, Brand Reputation, and Others), End User (Fast Moving Consumer Goods (FMCG), Banking Financial Services and Insurance (BFSI), Healthcare and Pharmaceuticals, Telecommunication, Government, Retail, and Others), and Region 2024-2032
... Moving Consumer Goods (FMCG), Banking Financial Services and Insurance (BFSI), Healthcare and Pharmaceuticals, Telecommunication, Government, Retail, and Others), and Region 2024-2032 The global text analytics market size reached US$ 8.7 Billion in 2023. Looking forward, ... Read More
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Location Intelligence Market Report by Service (Consulting, System Integration, and Others), Application (Sales and Marketing Optimization, Remote Monitoring, Workforce Management, Asset Management, Facility Management, Risk Management, Customer Management, and Others), End Use Industry (Transportation and Logistics, Retail and Consumer Goods, Government and Defense, Manufacturing and Industrial, IT and Telecom, and Others), and Region 2024-2032
... Logistics, Retail and Consumer Goods, Government and Defense, Manufacturing and Industrial, IT and Telecom, and Others), and Region 2024-2032 The global location intelligence market size reached US$ 18.9 Billion in 2023. Looking forward, IMARC Group ... Read More
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CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025
... and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spending more on vacations/holidays ... Read More
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Benetton Group's Journey Toward a Holistic Approach to Customer Experience
... through POS technology harmonization. It underscores the criticality of POS systems in retail for operational efficiency, customer satisfaction, and the integration of digital strategies, including AI and gamified engagement, to enhance in-store experiences. The case ... Read More
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Impact of AI on Infrastructure with Managed Services
... along with critical challenges. This document also highlights leading and lagging factors that managed SPs need to consider when shaping their strategies in deploying AI with managed services and the dominant themes that managed SPs ... Read More
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Improving Experiential Value and Empathetic Customer Outcomes Through an Experience-Orchestrated Business
... data-driven insights and generative AI to power intelligent experiences. The X-O business framework offers organizations a reference model to design and deliver future customer experiences that deliver whole journey experience outcomes to all participants in ... Read More
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NICE Takes CX to a New Level with Hyper-Personalization
... Factory. Interactions International 2024 showcased NICE's advancements in AI-driven customer experience (CX) with the launch of CXone Mpower. This comprehensive package aims to elevate CX through hyper-personalization by integrating various AI capabilities such as real-time ... Read More
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Global Cloud Computing Banking Market Size study, by Service Model (Infrastructure as a service (IaaS), Platform as a service (PaaS), Software as a service (SaaS)), by Deployment Mode (Public Cloud, Private Cloud, Hybrid Cloud), by Application (Fraud Detection and Prevention, Customer Relationship Management (CRM), Human Resource Management, Core Banking, Others) and Regional Forecasts 2022-2032
... Application (Fraud Detection and Prevention, Customer Relationship Management (CRM), Human Resource Management, Core Banking, Others) and Regional Forecasts 2022-2032 Global Cloud Computing Banking Market is valued at approximately USD 79.02 billion in 2023 and is ... Read More
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Worldwide and U.S. Customer Experience Services Forecast, 2024–2028
... than ever to enterprises and public bodies at a time of demographic, political, technological, and social and economic upheaval," said Douglas Hayward, research director, customer experience services at IDC. "But for technology, consulting, design, marketing, ... Read More
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