CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Global Call Center Outsourcing Market 2024-2028
... call center outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Global Chatbot Market 2024-2028
... holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest trends and ... Read More
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Global HubSpot Consulting Service Competitive Landscape Professional Research Report 2024
... and customer service platform. These consultants assist businesses in leveraging the full potential of HubSpot tools to optimize their inbound marketing strategies, automate workflows, and improve overall customer relationship management. HubSpot consultants may offer services ... Read More
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Global CRM Software for Forex Brokerages Competitive Landscape Professional Research Report 2024
... forex trading industry. Tailored to the unique needs of forex brokerages, this software enables efficient management of client information, trading history, and account details in a centralized database. It facilitates lead management, allowing brokerages to ... Read More
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Global CRM Cloud Competitive Landscape Professional Research Report 2024
... interactions, sales, marketing, and customer service activities in a centralized platform. The CRM system stores customer data, including contact information, purchase history, communication preferences, and other relevant details, allowing companies to gain a comprehensive understanding ... Read More
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Important Foundational Lessons and Growth Opportunities for Improving Customer Experience
... an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, ... Read More
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Genesys Xperience 2024: Highlights and Insights
... The event, which highlighted Genesys' continued expansion beyond the contact center to become more of a true experience orchestration company, included a number of product and partnership announcements such as cloud AI innovations, cloud journey ... Read More
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Triple Hybrid Architecture by Accident
... It underscores the implications for operational efficiency, cost, agility, and innovation while advising technology suppliers and service providers on assisting clients to understand, assess, and strategically align with their goals through IT consulting and strategy, ... Read More
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Customer Experience Management Growth Opportunities in Latin America, 2024
... and customer expectations examines how politics, the economy, and the introduction of digital technologies into the customer journey have affected the industry. The focus will be on the evolution of CXM companies as holistic solution ... Read More
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A Deeper Look at VOC 2.0 and Unstructured Data
... alongside structured data to gain a comprehensive understanding of customer sentiment and satisfaction. Despite the rapid accumulation of unstructured data offering valuable insights into the customer journey, organizations face challenges in generating accurate insights and ... Read More
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Hotel & Hospitality Management Software Market by Product (Booking & Reservation Software, Customer Relationship Management Software, Event Management Software), Deployment (On-Cloud, On-Premises), Organization Size, End-User - Global Forecast 2024-2030
... Market size was estimated at USD 6.63 billion in 2023 and expected to reach USD 7.06 billion in 2024, at a CAGR 6.83% to reach USD 10.54 billion by 2030. Hotel & hospitality management software ... Read More
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AI Studio Market by Offering (Software (Type, User Interface, Deployment Mode) and Services), Application (Customer Service Automation, Automatic Content Generation, Sentiment Analysis), Data Modality, Vertical and Region - Global Forecast to 2029
... market is projected to grow from USD 6.4 billion in 2024 to USD 32.7 billion by 2029, at a compound annual growth rate (CAGR) of 38.4% during the forecast period. The market is anticipated to ... Read More
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Healthcare Marketing & Communications Market by Type (Multi-Channel, Omnichannel), Services (Customer Relationship Management (CRM), Digital Marketing Services, Healthcare Advertising & Public Relations), End-User - Global Forecast 2024-2030
... estimated at USD 49.08 billion in 2023 and expected to reach USD 52.64 billion in 2024, at a CAGR 7.38% to reach USD 80.80 billion by 2030. Healthcare marketing & communications encompass various strategies and ... Read More
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Artificial Intelligence (AI) Market by Component (Hardware, Software, and Services), Deployment (Cloud and On-Premise), Application (Virtual Assistants/Chatbots, Forecasts & Modeling, Text Analytics, Speech Analytics, Computer Vision, Predictive Maintenance, and Others), and End User Industry (BFSI, Government, Aerospace & Defense, Automotive, Healthcare IT & Telecom, Manufacturing, Education, Retail & E-commerce, Energy & Utilities, Media & Entertainment, and Others) – Global Opportunity Analysis and Industry Forecast, 2024–2030
... Government, Aerospace & Defense, Automotive, Healthcare IT & Telecom, Manufacturing, Education, Retail & E-commerce, Energy & Utilities, Media & Entertainment, and Others) – Global Opportunity Analysis and Industry Forecast, 2024–2030 Artificial Intelligence (AI) Market size ... Read More
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Customer Data Platform Market Size, Share, and Analysis, By Component (Platform and Services), By Application (Personalized Recommendations, Predictive Analysis, Marketing Data Segmentation, Customer Retention & Engagement, Security Management, and Others), By Vertical (BFSI, Retail & E-commerce, Media & Entertainment, Travel & Hospitality, Telecom & IT, and Others), By Capability (Open Access, Real-Time Analytics, Audience Management, and Identity Management), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034
... E-commerce, Media & Entertainment, Travel & Hospitality, Telecom & IT, and Others), By Capability (Open Access, Real-Time Analytics, Audience Management, and Identity Management), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) ... Read More
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Customer Relationship Management (CRM) Market Size, Share, Growth and Global Industry Analysis By Type & Application, Regional Insights and Forecast to 2024-2032
... was valued at 91.43 billion in 2023, and the market is now projected to grow from 101.41 billion in 2024 to USD 262.74 billion by 2032, exhibiting a CAGR of 12.6% during the forecast period ... Read More
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Sales Intelligence Market Size, Share, Growth and Global Industry Analysis By Type & Application, Regional Insights and Forecast to 2024-2032
... 3.99 billion in 2023, and the Market is now projected to grow from USD 4.39 billion in 2024 to USD 10.25 billion by 2032, exhibiting a CAGR of 11.2% during the forecast period of 2024-2032. ... Read More
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The NetCo/ServCo Transformation for European Telcos
... highly competitive market. To remain viable and competitive, European CSPs are exploring structural transformations, particularly a NetCo/ServCo split, to unlock value by focusing on core competencies and attracting new investments. This strategic shift aims at ... Read More
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Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector
... COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples’ lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these ... Read More
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IDC PeerScape: Practices to Improve Workforce Experience with Unified Platform Strategies in Hospitality and Travel
... objectives while engaging and empowering frontline workforce. Operators should use this document to understand how to approach an enterprise platform migration, from understanding the problems that need solving to choosing a technology partner that best ... Read More
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EU AI Act: Summary of Potential Impacts on Digital Commerce, Experience Software, and CX Process Design
... penalties for noncompliance. Scheduled to take effect in 2024, the Act classifies AI systems into four risk categories — unacceptable, high, limited, and minimal risk — each with specific regulatory requirements aimed at safeguarding user ... Read More
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Enterprise Connect 2024: AI's Level Up for Collaboration, UCaaS, and CCaaS
... Connect 2024 conference and expo, which was held in Kissimmee, Florida, from March 25 to March 28, 2024. The incremental but significant progress in applying GenAI across the UCaaS, CCaaS, and collaboration markets was highlighted. ... Read More
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Oracle NetSuite Partners Drive "Suite Up" Strategy to Unlock AI Benefits and Enhanced Customer Experience
... event hosted by Oracle NetSuite on April 17, 2024. The event provided an update on NetSuite's EMEA business strategy, partnering strategy, and focus areas for 2024 and beyond. Please Note: Extended description available upon request. Read More
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Zendesk Relate 2024: Democratizing AI-Infused Customer Service
... more emphasis on incorporating the employee experience and its role in delivering empathetic service outcomes. As Zendesk continues to push upmarket into the enterprise segment, the challenge will be differentiating in a crowded market for ... Read More
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Customer Care Centers in the US - Industry Market Research Report
... centers handled things relatively well. With easily adaptable workplace setups, many centers transitioned to work-from-home offices with ease. As downstream businesses cut costs by reducing their workforce or saw employees leave for greener pastures, many ... Read More
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