Category: CRM & Customer Service
Asia CRM & Customer Service
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Asia Pacific Customer Experience Management (CXM) Market, By Component (Solutions, Services); By Touchpoint (Social Media, Mobile Apps, Websites, Contact Centers, In-store/Branch Locations, Email and Chatbots); By Deployment Mode (On-premises, Cloud); By Enterprise Size (Small and Medium-sized Enterprises (SMEs), Large Enterprises); By Industry Vertical (BFSI (Banking, Financial Services, and Insurance), Retail & E-commerce, IT & Telecom, Healthcare, Government, Hospitality, Media & Entertainment, Others (Manufacturing, Utilities)); By Country (China, India, Japan, South Korea, Australia & New Zealand, Indonesia, Malaysia, Singapore, Vietnam, Rest of APAC), Trend Analysis, Competitive Landscape & Forecast, 2019–2030
... Medium-sized Enterprises (SMEs), Large Enterprises); By Industry Vertical (BFSI (Banking, Financial Services, and Insurance), Retail & E-commerce, IT & Telecom, Healthcare, Government, Hospitality, Media & Entertainment, Others (Manufacturing, Utilities)); By Country (China, India, Japan, South ... Read More
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Thailand ICT Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)
... billion by 2029, at a CAGR of 8.45% during the forecast period (2024-2029). The Increased Technology Adoption Across Diverse Industries to Drive the ICT Sector in Thailand Key Highlights Thailand's information and communication technology (ICT) ... Read More
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Office Administrative and Other Business Services in Japan: ISIC 7499
... shape of the Office Administrative and Other Business Services: ISIC 7499 market at a national level. It provides the latest retail sales data, allowing you to identify the sectors driving growth. It identifies the leading ... Read More
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Telecom Cloud Market Size and Forecast (2022 - 2031): Global and Regional Share, Trends, and Growth Opportunity Analysis by Type (Public Cloud, Private Cloud, and Hybrid Cloud), by Service (Communication as a Service (CaaS), Network as a Service (NaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)), by Application (Billing and Provisioning, Unified Communication, Customer Relationship Management (CRM), Operations Support Systems/Business Support Systems (OSS/BSS), and Others), and by End-User (Telecom Operators, Enterprises, and Others), and by Region (North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa)
... as a Service (NaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)), by Application (Billing and Provisioning, Unified Communication, Customer Relationship Management (CRM), Operations Support Systems/Business Support ... Read More
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Frost Radar™: Unified Communications as a Service in Asia-Pacific, 2024
... (UCaaS) continues to rise globally with the proliferation of cloud communications among mainstream enterprises. Asia-Pacific is primed for robust cloud communications growth as more businesses transition toward cloud solutions to boost their digital agility, reduce ... Read More
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CRM Applications Companies in China
... the manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is one of the world’s major producers for industrial and consumer products. Far outpacing other economies in the world, ... Read More
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CRM Applications Industry Forecasts - China Focus
... manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is one of the world’s major producers for industrial and consumer products. Far outpacing other economies in the world, China ... Read More
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CRM Applications Markets in China
... maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption and capital investment for over two decades. This new study examines China's economic trends, ... Read More
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India Loyalty Programs Market Intelligence and Future Growth Dynamics Databook – 50+ KPIs on Loyalty Programs Trends by End-Use Sectors, Operational KPIs, Retail Product Dynamics, and Consumer Demographics - Q3 2024 Update
... loyalty market in the country is expected to grow by 12.0% on annual basis to reach US$5,371.5 million in 2024. In value terms, the loyalty market in the country has recorded a CAGR of 13.5% ... Read More
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Asia Pacific Loyalty Programs Market Intelligence and Future Growth Dynamics Databook – 50+ KPIs on Loyalty Programs Trends by End-Use Sectors, Operational KPIs, Retail Product Dynamics, and Consumer Demographics - Q3 2024 Update
... PayNXT360’s, loyalty market in the region is expected to grow by 11.0% on annual basis to reach US$52,052.8 million in 2024. In value terms, the loyalty market in the region has recorded a CAGR of ... Read More
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Indonesia CRM Software - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
... USD 2.60 billion by 2029, growing at a CAGR of 5.30% during the forecast period (2024-2029). Key Highlights CRM stands for customer relationship management, which refers to any tool, strategy, or process that aids businesses ... Read More
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Frost Radar™: Cloud Contact Centers in Asia-Pacific, 2024
... the Asia-Pacific cloud contact center services industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based ... Read More
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Contact Center as a Service (CCaaS) Market: Global Market Size, Forecast, Insights, Segmentation, and Competitive Landscape with Impact of COVID-19 & Russia-Ukraine War
... grow at a CAGR of around 18.0% during 2025-2034. This report on global contact center as a Service (CCaaS) market report provides holistic understanding of the market along with market sizing, forecast, drivers, challenges, and ... Read More
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Japan CX Software/CRM Applications Forecast, 2024–2028
... to 2028.Saki Ota, senior market analyst, Software and Services, IDC Japan, says, "For the domestic CX-related software/CRM application market to continue growing, it will be important for IT suppliers to provide generative AI optimized for ... Read More
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Growth Opportunities in Customer Experience Management Services, Asia-Pacific, 2024
... legacy contact center systems and solutions cannot keep up with evolving customer needs and advances in technology. Customers in the digital era expect highly personalized and continued customer service across their preferred communication channels. However, ... Read More
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Customer Data Platform Market Size, Share, and Analysis, By Component (Platform and Services), By Application (Personalized Recommendations, Predictive Analysis, Marketing Data Segmentation, Customer Retention & Engagement, Security Management, and Others), By Vertical (BFSI, Retail & E-commerce, Media & Entertainment, Travel & Hospitality, Telecom & IT, and Others), By Capability (Open Access, Real-Time Analytics, Audience Management, and Identity Management), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034
... E-commerce, Media & Entertainment, Travel & Hospitality, Telecom & IT, and Others), By Capability (Open Access, Real-Time Analytics, Audience Management, and Identity Management), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) ... Read More
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Contact Center Software Market Size, Share, and Analysis, By Component (Solution and Services), By Deployment (Cloud and On-Premise), By Organization Size (Small & Medium Enterprises and Large Enterprises), By Vertical (BFSI, ITES, IT and Telecom, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034
... Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034 Contact Center Software Market Size, ... Read More
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Frost Radar™: Customer Experience Management in Asia-Pacific, 2024
... to grow rapidly, fueled by the recognition of CX as an effective strategy for competitive differentiation and a compelling incentive for businesses to outsource CX operations. CX management services are increasingly vital in building a ... Read More
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Thailand CRM Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)
... million by 2029, growing at a CAGR of 12.02% during the forecast period (2024-2029). Customer Relationship Management (CRM) software is among Thailand's fastest-growing enterprise software categories. Enterprises are focusing on intelligent and integrated CRM solutions ... Read More
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Asia-Pacific Contact Center Applications Tracker, 2023
... 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam, Malaysia, Indonesia, the Philippines, and Thailand are forecast to witness ... Read More
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The Vital Shift Toward Security and Regulatory Compliance among Retailers in Asia/Pacific
... fast-changing digital world, protecting customer information is a top priority for retailers across Asia/Pacific. This document delves into the delicate balance required between safeguarding data and respecting customer privacy, emphasizing the need for strong and ... Read More
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Business Applications Markets in China
... maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption and capital investment for over two decades. This new study examines China's economic trends, ... Read More
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India Artificial Intelligence (AI) in BFSI Market By Component (Solutions, Services), By Technology (Machine Learning, Natural Processing Language, Computer Vision, and Others), By Application (Back Office, Customer Service, Financial Advisory, Risk Management & Compliance, and Others) By End-Use Industry (Bank, Insurance Company, and Wealth Management Institute), By Region, Competition, Forecast, and Opportunities, 2029
... Others) By End-Use Industry (Bank, Insurance Company, and Wealth Management Institute), By Region, Competition, Forecast, and Opportunities, 2029 India Artificial Intelligence (AI) in BFSI Market is anticipated to grow at a robust pace during the ... Read More
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Asia-Pacific Chatbot Market Outlook, 2028
... recent years, the market has grown significantly year over year, with no indications of stopping. In the Asia-Pacific area, chatbots are being used in a variety of industry verticals. Finance and banking, healthcare, e-commerce, customer ... Read More
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India Chatbot Market Overview, 2028
... and development of chatbots, driven by increasing company digitization, rising smartphone penetration, and the need for effective customer support solutions. This booming business is distinguished by a varied range of applications, ranging from e-commerce and ... Read More
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