CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
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CRM & Customer Service Industry Research & Market Reports
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Call Centers
... at a CAGR of 6.0% over the analysis period 2023-2030. In-House Call Centers, one of the segments analyzed in the report, is expected to record a 5.9% CAGR and reach US$373.7 Billion by the end ... Read More
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Contact Center Analytics
... by 2030, growing at a CAGR of 14.6% over the analysis period 2023-2030. Contact Center Analytics Solutions, one of the segments analyzed in the report, is expected to record a 13.4% CAGR and reach US$3.2 ... Read More
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Sales Force Automation (SFA)
... reach US$12.8 Billion by 2030, growing at a CAGR of 5.5% over the analysis period 2023-2030. On-Premise Deployment, one of the segments analyzed in the report, is expected to record a 3.9% CAGR and reach ... Read More
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Loyalty Management
... at a CAGR of 8.4% over the analysis period 2023-2030. Customer Loyalty, one of the segments analyzed in the report, is expected to record a 8.1% CAGR and reach US$9.8 Billion by the end of ... Read More
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Artificial Intelligence (AI) in Call Centers
... the year 2023, is expected to reach US$9.0 Billion by 2030, growing at a CAGR of 23.5% over the analysis period 2023-2030. AI Compute Platforms, one of the segments analyzed in the report, is expected ... Read More
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Customer Relationship Management (CRM) Software
... is expected to reach US$181.9 Billion by 2030, growing at a CAGR of 11.9% over the analysis period 2023-2030. Cloud Deployment, one of the segments analyzed in the report, is expected to record a 13.0% ... Read More
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Contact Center Software
... by 2030, growing at a CAGR of 19.9% over the analysis period 2023-2030. Contact Center Solutions, one of the segments analyzed in the report, is expected to record a 17.9% CAGR and reach US$117.1 Billion ... Read More
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Web Analytics
... at a CAGR of 15.7% over the analysis period 2023-2030. Web Analytics for Large Enterprises, one of the segments analyzed in the report, is expected to record a 15.0% CAGR and reach US$10.4 Billion by ... Read More
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Artificial Intelligence (AI) in BFSI Market Report by Offering (Software, Hardware, Services), Solution (Chatbots, Fraud Detection and Prevention, Anti-Money Laundering, Customer Relationship Management, Data Analytics and Prediction, and Others), End User (Banks, Insurance, Wealth Management), and Region 2024-2032
... and Region 2024-2032 The global artificial intelligence (AI) in BFSI market size reached US$ 19.5 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 224.5 Billion by 2032, exhibiting a growth ... Read More
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Finance Cloud Market Report by Type (Solution, Service), Deployment Model (Public Cloud, Private Cloud, Hybrid Cloud), Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises), Application (Wealth Management, Revenue Management, Account Management, Customer Relationship Management, Asset Management, and Others), and Region 2024-2032
... Management, and Others), and Region 2024-2032 The global finance cloud market size reached US$ 40.6 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 186.8 Billion by 2032, exhibiting a growth ... Read More
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Agent Performance Optimization (APO)
... reach US$9.1 Billion by 2030, growing at a CAGR of 13.4% over the analysis period 2023-2030. Cloud Based APO, one of the segments analyzed in the report, is expected to record a 14.4% CAGR and ... Read More
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Pharma And Biotech CRM Software Global Market Report 2024
... And Medium Enterprise (SMEs)4) By Industry: Pharmaceuticals; BiotechCovering: Oracle Corporation; Salesforce.com Inc.; IQVIA Holdings Inc.; Trueblue Inc.; Cirrius Solutions Inc. Pharma And Biotech CRM Software Global Market Report 2024 from The Business Research Company provides ... Read More
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Global Telcos Customer Loyalty Strategies 2024
... unveils critical trends and loyalty programs, providing a comprehensive assessment of their impact on reducing churn. Delving into the specifics, the report meticulously examines the role of emerging technologies like artificial intelligence (AI), in enhancing ... Read More
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GDPR Services
... at a CAGR of 17.2% over the analysis period 2023-2030. GDPR Solutions, one of the segments analyzed in the report, is expected to record a 16.5% CAGR and reach US$4.5 Billion by the end of ... Read More
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Customer Engagement Solutions
... by 2030, growing at a CAGR of 11.9% over the analysis period 2023-2030. Customer Engagement Solutions, one of the segments analyzed in the report, is expected to record a 10.6% CAGR and reach US$31.7 Billion ... Read More
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AI and Generative AI in VOC Programs
... mechanisms to advanced, real-time analytics across all customer engagement data. It discusses the transformative impact on business functions, offering insights into functional use cases, challenges, and advice for technology buyers aiming to leverage AI for ... Read More
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IDC PlanScape: CPaaS to Optimize Marketing
... customers. This calls for technology that is also easy to implement and scale (especially in cases of seasonal requirements) as well as affordable. These are features that belong to cloud-enabled communication services and solutions, also ... Read More
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How Can Marketers Leverage the Next Era of X-O Applications
... as a competitive differentiator."Marketers should seize the opportunity to lead in the era of intelligent experience orchestration powered by GenAI. They should strategically evaluate how they can maximize value from GenAI use cases, leverage this ... Read More
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Worldwide Customer Data Platform Applications Software Market Shares, 2023: The Essential Role of Customer Data in Generative Experiences
... (CDP) applications software market."In the new era of generative experiences, CMOs and CEOs should think of and invest in data infrastructure as foundational to brand strategy," said Gerry Murray, research director, Marketing and Sales Technology, ... Read More
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Worldwide Contact Center Applications Software Forecast, 2024–2028: $12.5 Billion in Revenue and Growing Strong
... to discuss use cases for GenAI without discussing the applicability within customer service and contact center," says Mary Wardley, program VP, Customer Service and Contact Center at IDC. "Copilots, summarization, and real-time transcription are just ... Read More
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IDC PlanScape: Hyper-Personalized Loyalty in Hospitality and Travel
... opportunity for guest engagement is contextualized. Contextualization is key to presenting guests and travelers with targeted messaging and calls to action that are more likely to resonate because they are delivered to the right person, ... Read More
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SugarCRM Expands Revenue Intelligence Capabilities With sales-i Acquisition
... on new revenue opportunities."SugarCRM's recent acquisition highlights the growing importance of data-driven insights for navigating the complexities of B2B manufacturing relationships. The confluence of sales intelligence, sales automation, and AI capabilities empowers manufacturers to identify ... Read More
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Global Outsourced Call Centers (Outsourced Contact Centers) Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... size was valued at USD million in 2023 and is forecast to a readjusted size of USD million by 2030 with a CAGR of % during review period. In today’s business parlance, outsourcing refers to ... Read More
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Worldwide Contact Center Applications Software Market Shares, 2023: It's a Cloud World
... the year that began the 'race to embrace' generative AI technology among suppliers. GenAI enhancements abound," said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. "However, end-user organizations are following with ... Read More
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Telecom Service Assurance Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)
... USD 17.97 billion by 2029, growing at a CAGR of 10.04% during the forecast period (2024-2029). Key Highlights One of the primary drivers for the global telecom service assurance market is the escalating mobile penetration ... Read More
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