CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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2025 Global Forecast for Customer Relationship Management (2026-2031 Outlook)-High Tech Outlook Report
... category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx billion ... Read More
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2025 Global Forecast for Chatbot Market (2026-2031 Outlook)-High Tech Outlook Report
... is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx billion in ... Read More
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2025 Global Forecast for Customer Analytics Market (2026-2031 Outlook)-High Tech Outlook Report
... category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx billion ... Read More
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2025 Global Forecast for Contact Center Outsourcing Service Market (2026-2031 Outlook)-High Tech Outlook Report
... or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD ... Read More
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2025 Global Forecast for Contact Center Solution Market (2026-2031 Outlook)-High Tech Outlook Report
... service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx ... Read More
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2025 Global Forecast for Customer Relations Management (Crm) And Customer Experience Management (Cem) Software Market (2026-2031 Outlook)-High Tech Outlook Report
... for over 50 countries. The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market ... Read More
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2025 Global Forecast for Call Center Ai Market (2026-2031 Outlook)-High Tech Outlook Report
... service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx ... Read More
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2025 Global Forecast for Customer Relationship Management Software (2026-2031 Outlook)-High Tech Outlook Report
... service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx ... Read More
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2025 Global Forecast for Cloud-Based Contact Center Market (2026-2031 Outlook)-High Tech Outlook Report
... service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx ... Read More
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2025 Global Forecast for Contact Center Knowledge Base Software Market (2026-2031 Outlook)-High Tech Outlook Report
... product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from ... Read More
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2025 Global Forecast for Customer Engagement Solutions Market (2026-2031 Outlook)-High Tech Outlook Report
... service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx ... Read More
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2025 Global Forecast for Customer Journey Analytics Market (2026-2031 Outlook)-High Tech Outlook Report
... service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx ... Read More
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2025 Global Forecast for Audio Communication Monitoring Market (2026-2031 Outlook)-High Tech Outlook Report
... service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx ... Read More
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2025 Global Forecast for Customer Experience Management Market (2026-2031 Outlook)-High Tech Outlook Report
... service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD xx ... Read More
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Middle East & Africa Conversational AI Market Forecast to 2031 – Regional Analysis – by Component (Platform and Service), Type (Chatbots and Intelligent Virtual Assistants), Deployment Type (On-Premise and Cloud), and Industry (Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, BFSI, IT & Telecom, Media & Entertainment, and Others)
... from 2023 to 2031. Growing Adoption of Conversational AI in Gaming Industry Bolsters Middle East & Africa Conversational AI Market Businesses in the digital gaming and interactive entertainment sectors seek innovative ways to use AI ... Read More
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South & Central America Conversational AI Market Forecast to 2031 – Regional Analysis – by Component (Platform and Service), Type (Chatbots and Intelligent Virtual Assistants), Deployment Type (On-Premise and Cloud), and Industry (Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, BFSI, IT & Telecom, Media & Entertainment, and Others)
... from 2023 to 2031. Emergence of Generative AI Fuels South & Central America Conversational AI Market Generative AI is extremely important across a wide range of businesses. Its ability to generate unique content has important ... Read More
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The Future Of Grocery Retailing - All About Platforms/Ecosystems And Tech: Loyalty Schemes, Retail Media And AI Agents
... thinking, AI and ML processes andhas re-launched last-mile deliveries. This report analyses the evolving grocery retaillandscape, focusing on the significant roles of technologyand artificial intelligence. It examines the strategies ofmajor players like Walmart, Amazon, and ... Read More
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North America Conversational AI Market Forecast to 2031 – Regional Analysis – by Component (Platform and Service), Type (Chatbots and Intelligent Virtual Assistants), Deployment Type (On-Premise and Cloud), and Industry (Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, BFSI, IT & Telecom, Media & Entertainment, and Others)
... to 2031. Growing E-Commerce Sector Fuels North America Conversational AI Market Since the COVID-19 pandemic, there has been a surge in online shopping across the world. According to the International Air Transport Association (IATA), in ... Read More
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Asia Pacific Conversational AI Market Forecast to 2031 – Regional Analysis – by Component (Platform and Service), Type (Chatbots and Intelligent Virtual Assistants), Deployment Type (On-Premise and Cloud), and Industry (Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, BFSI, IT & Telecom, Media & Entertainment, and Others)
... to 2031. Emergence of Generative AI Boosts Asia Pacific Conversational AI Market Generative AI is extremely important across a wide range of businesses. Its ability to generate unique content has important ramifications in industries such ... Read More
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Europe Conversational AI Market Forecast to 2031 – Regional Analysis – by Component (Platform and Service), Type (Chatbots and Intelligent Virtual Assistants), Deployment Type (On-Premise and Cloud), and Industry (Retail & E-commerce, Healthcare & Life Sciences, Travel & Hospitality, BFSI, IT & Telecom, Media & Entertainment, and Others)
... 2031. Increasing Demand for Chatbot Solutions Boost Europe Conversational AI Market Chatbots can provide round-the-clock customer service by managing thousands of interactions at once. It allows customer service representatives to focus on complex cases rather ... Read More
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Dealer Management System for Heavy Equipment Market Research Report By Functionality (Sales Management, Inventory Management, Service Management, Financial Management, Reporting and Analytics, Customer Relationship Management (CRM), Dealer Tracking, and Others}, By deployment model (clouds and on-premises), By industry deployment model (Construction Equipment, Mining Equipment, Demolition Equipment, Paving Equipment, Material Handling Equipment, Tire Manufacturing, Tire Sales and Service, and Others) and By Region (North America, Europe, Asia-Pacific, Middle East and Africa, South America) Industry Forecast Till 2032
... on-premises), By industry deployment model (Construction Equipment, Mining Equipment, Demolition Equipment, Paving Equipment, Material Handling Equipment, Tire Manufacturing, Tire Sales and Service, and Others) and By Region (North America, Europe, Asia-Pacific, Middle East and Africa, ... Read More
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CX Growth Opportunities in the Manufacturing Industry 2024 to 2025
... in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage. Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer ... Read More
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Business Applications Markets in China
... maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption and capital investment for over two decades. This new study examines China's economic trends, ... Read More
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Frost Radar™: Workforce Engagement Management, 2024
... customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize ... Read More
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Office Administrative and Other Business Services in Canada: ISIC 7499
... shape of the Office Administrative and Other Business Services: ISIC 7499 market at a national level. It provides the latest retail sales data, allowing you to identify the sectors driving growth. It identifies the leading ... Read More
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