CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Worldwide and U.S. Customer Experience Services Forecast, 2024–2028
... than ever to enterprises and public bodies at a time of demographic, political, technological, and social and economic upheaval," said Douglas Hayward, research director, customer experience services at IDC. "But for technology, consulting, design, marketing, ... Read More
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2024 Global Forecast for Digital Experience Platform Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for System Of Insight Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Sales Intelligence Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from ... Read More
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Exploring European Use Cases for Generative AI in CX
... and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved self-service ... Read More
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CRM for Industrial Manufacturing
... providers on how to enable manufacturers in successful CRM implementations."With CRM capabilities increasingly becoming standardized, technology vendors must demonstrate clear value propositions that differentiate their CRM offerings for manufacturers, addressing their unique challenges around data ... Read More
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2024 Global Forecast for Sales Force Automation Software Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... countries. The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to ... Read More
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2024 Global Forecast for Sales Enablement Platform Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Service Analytics Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from ... Read More
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2024 Global Forecast for Saas Customer Relationship Management (Crm) Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... 50 countries. The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected ... Read More
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2024 Global Forecast for Customer Success Platforms Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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Frost Radar™: Cloud Contact Centers in Latin America, 2024
... companies in the Latin American cloud contact center as a service (CCaaS) industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. Frost & Sullivan analyzes numerous companies in an industry. ... Read More
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Global Customer Experience Management (CEM) Market 2024-2028
... 17.17% during the forecast period. The report on the customer experience management (CEM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 ... Read More
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Oracle Services Market - Forecast to 2033 : Type (Consulting, Implementation, Support and Maintenance, Managed Services, Training and Education, Others), Product (Oracle Cloud, Oracle Database, Oracle E-Business Suite, Oracle Fusion Middleware, Oracle PeopleSoft, Oracle JD Edwards, Oracle Hyperion, Oracle Siebel, Others), Services (Cloud Services, Database Services, Application Services, Business Process Services, Infrastructure Services, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM), Human Capital Management (HCM), Others), Technology (Artificial Intelligence, Machine Learning, Internet of Things (IoT), Blockchain, Big Data, Analytics, Cybersecurity, Automation, Others), Component (Software, Hardware, Others), Application (Financial Services, Healthcare, Retail, Manufacturing, Telecommunications, Government, Utilities, Education, Transportation, Others), Deployment (On-Premise, Cloud, Hybrid, Others), End User (Large Enterpr
... Edwards, Oracle Hyperion, Oracle Siebel, Others), Services (Cloud Services, Database Services, Application Services, Business Process Services, Infrastructure Services, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM), Human Capital Management (HCM), Others), ... Read More
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Retail Analytics Market - A Global and Regional Analysis: Focus on Application, Offering, Business Function, and Region - Analysis and Forecast, 2024-2034
... growth, fueled by various key factors and market drivers. In an optimistic projection, the market is expected to reach a valuation of $9.1 billion by 2024, with a projected compound annual growth rate (CAGR) of ... Read More
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Worldwide Sales Force Productivity and Performance Software Market Shares, 2023: Demand for Seller Adeptness and Efficiency Drives Growth in 2023
... 2023 calendar year. IDC defines sales force productivity and performance software as a set of specialized tools or applications designed to optimize the efficiency, effectiveness, and output of sales teams within an organization. These software ... Read More
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Global call Center Artificial Intelligence (AI) Market 2024-2028
... a CAGR of 27.17% during the forecast period. The report on the call center artificial intelligence (AI) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor ... Read More
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Japan CX Software/CRM Applications Forecast, 2024–2028
... to 2028.Saki Ota, senior market analyst, Software and Services, IDC Japan, says, "For the domestic CX-related software/CRM application market to continue growing, it will be important for IT suppliers to provide generative AI optimized for ... Read More
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Global Customer Intelligence Platform Market Size study, by Enterprise Size (Large Enterprise, Small and Medium-sized Enterprise), by End User (BFSI, IT and Telecom, Retail and E-commerce, Healthcare, Media and Entertainment, Manufacturing, Travel and Tourism, Others), by Application (Customer Data Collection and Management, Customer Segmentation and Targeting, Customer Experience Management, Customer Behaviour Analytics, Omnichannel Marketing, Personalized Recommendation, Others), by Component (Platform, Services), by Deployment Mode (On-premise, Cloud), by Data Channel (Web and Email, Social Media, Mobile, Call Centers, In Store, Others) and Regional Forecasts 2022-2032
... by Application (Customer Data Collection and Management, Customer Segmentation and Targeting, Customer Experience Management, Customer Behaviour Analytics, Omnichannel Marketing, Personalized Recommendation, Others), by Component (Platform, Services), by Deployment Mode (On-premise, Cloud), by Data Channel (Web ... Read More
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Verint Analyst Days 2024: Customer Momentum Highlights for Purpose-Built Contact Center Bots and the Open CCaaS Platform
... the contact center market through Verint's Open CCaaS platform, Da Vinci AI engine, and purpose-built and AI-powered contact center bots. Verint is rebranding as a customer experience (CX) automation company, emphasizing AI-driven business outcomes in ... Read More
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Global CRM Software for Travel Agencies Market Growth (Status and Outlook) 2024-2030
... It helps travel agents keep track of customer preferences, booking history, and feedback, which is crucial for personalizing the booking process and improving overall customer satisfaction. The global CRM Software for Travel Agencies market size ... Read More
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Global Web Analytics Market 2024-2028
... market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the ... Read More
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Global A2P & P2A Messaging Market Size study, by Type (A2P, P2A), by Traffic (Multi-Country, National), by Messaging Platform (Cloud API Messaging Platform, Traditional & Managed Messaging Platform), by Industry (Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, Travel & Hospitality), by Application (Authentication Services, Customer Relationship Management Services, Inquiry & Search Related Services, Interactive Messages, Notifications & Alerts, Promotional & Marketing Services, Pushed Content Services, Voting & Entertainment) and Regional Forecasts 2022-2032
... Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, Travel ... Read More
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Outsourced Contact Centers - 2024 U.S. Market Research Report with Updated Recession Risk Forecasts
... in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
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Answering Services - 2024 U.S. Market Research Report with Updated Recession Risk Forecasts
... the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, ... Read More
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