CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Worldwide Sales Force Productivity and Performance Software Market Shares, 2023: Demand for Seller Adeptness and Efficiency Drives Growth in 2023
... 2023 calendar year. IDC defines sales force productivity and performance software as a set of specialized tools or applications designed to optimize the efficiency, effectiveness, and output of sales teams within an organization. These software ... Read More
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Global call Center Artificial Intelligence (AI) Market 2024-2028
... a CAGR of 27.17% during the forecast period. The report on the call center artificial intelligence (AI) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor ... Read More
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Japan CX Software/CRM Applications Forecast, 2024–2028
... to 2028.Saki Ota, senior market analyst, Software and Services, IDC Japan, says, "For the domestic CX-related software/CRM application market to continue growing, it will be important for IT suppliers to provide generative AI optimized for ... Read More
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Global Customer Intelligence Platform Market Size study, by Enterprise Size (Large Enterprise, Small and Medium-sized Enterprise), by End User (BFSI, IT and Telecom, Retail and E-commerce, Healthcare, Media and Entertainment, Manufacturing, Travel and Tourism, Others), by Application (Customer Data Collection and Management, Customer Segmentation and Targeting, Customer Experience Management, Customer Behaviour Analytics, Omnichannel Marketing, Personalized Recommendation, Others), by Component (Platform, Services), by Deployment Mode (On-premise, Cloud), by Data Channel (Web and Email, Social Media, Mobile, Call Centers, In Store, Others) and Regional Forecasts 2022-2032
... by Application (Customer Data Collection and Management, Customer Segmentation and Targeting, Customer Experience Management, Customer Behaviour Analytics, Omnichannel Marketing, Personalized Recommendation, Others), by Component (Platform, Services), by Deployment Mode (On-premise, Cloud), by Data Channel (Web ... Read More
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Verint Analyst Days 2024: Customer Momentum Highlights for Purpose-Built Contact Center Bots and the Open CCaaS Platform
... the contact center market through Verint's Open CCaaS platform, Da Vinci AI engine, and purpose-built and AI-powered contact center bots. Verint is rebranding as a customer experience (CX) automation company, emphasizing AI-driven business outcomes in ... Read More
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Global CRM Software for Travel Agencies Market Growth (Status and Outlook) 2024-2030
... It helps travel agents keep track of customer preferences, booking history, and feedback, which is crucial for personalizing the booking process and improving overall customer satisfaction. The global CRM Software for Travel Agencies market size ... Read More
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Global Web Analytics Market 2024-2028
... market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the ... Read More
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Global A2P & P2A Messaging Market Size study, by Type (A2P, P2A), by Traffic (Multi-Country, National), by Messaging Platform (Cloud API Messaging Platform, Traditional & Managed Messaging Platform), by Industry (Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, Travel & Hospitality), by Application (Authentication Services, Customer Relationship Management Services, Inquiry & Search Related Services, Interactive Messages, Notifications & Alerts, Promotional & Marketing Services, Pushed Content Services, Voting & Entertainment) and Regional Forecasts 2022-2032
... Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, Travel ... Read More
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Outsourced Contact Centers - 2024 U.S. Market Research Report with Updated Recession Risk Forecasts
... in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
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Answering Services - 2024 U.S. Market Research Report with Updated Recession Risk Forecasts
... the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, ... Read More
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Global Cloud Data Warehouse Market 2024-2028
... cloud data warehouse market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Answering Services and Contact Centers - 2024 U.S. Market Research Report with Updated Recession Risk Forecasts
... industry in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size ... Read More
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Global Field Force Automation Market 2024-2028
... field force automation market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Global Loyalty Management Market Analysis & Trends - Industry Forecast to 2030
... on our analysis the market is expected to grow at a CAGR of 19.3% from 2024 - 2030 timeframe. Some of the prominent trends that the market is witnessing include, rising investment in customer success ... Read More
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Latin America Software as a Service (SaaS) Market Research Report Information By Deployment Model (Public Cloud, Private Cloud and Hybrid Cloud), by Software (Relationship Management (CRM) Software, Enterprise Resource Planning (ERP) Software, Accounting Software, Project Management Software, Data Analytics Software, Financial Software, Cybersecurity Software, Marketing Software and Others), Pricing (Subscription and Pay-Per-Use (PPU), By SaaS type, (Horizontal SaaS, Vertical SaaS and Consulting), By End-Use (BFSI, Healthcare, Retail, Manufacturing, Media & Entertainment, Transportation, IT & Telecom and Others), By Countries (Brazil, Argentina, Mexico, Chile, Colombia, Peru and Rest of Latin America) - Forecast to 2032
... Management Software, Data Analytics Software, Financial Software, Cybersecurity Software, Marketing Software and Others), Pricing (Subscription and Pay-Per-Use (PPU), By SaaS type, (Horizontal SaaS, Vertical SaaS and Consulting), By End-Use (BFSI, Healthcare, Retail, Manufacturing, Media & ... Read More
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Natural Language Understanding (NLU) Market Size, Share, Growth Analysis, By Offering (Solutions, Services), Type, Application (Machine Translation, Chatbots & Virtual Assistants, Sentiment Analysis, Data Capture) - Global Industry Forecast to 2029
... understanding (NLU) market is valued at USD 19.2 billion in 2024 and is estimated to reach USD 62.9 billion in 2029, registering a CAGR of 26.8% during the forecast period. The evolution of consumer expectations ... Read More
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Frost Radar™: EMEA Cloud Contact Centers, 2024
... using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are ... Read More
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Organizational Growth Market - Forecast to 2033 : Type (Strategic Growth, Operational Growth, Financial Growth, Market Expansion, Product Development, Customer Acquisition, Revenue Growth, Profit Growth, Employee Growth, Others), Product (Software Solutions, Consulting Services, Training Programs, Market Intelligence Tools, Customer Relationship Management Systems, Enterprise Resource Planning Systems, Business Analytics Tools, Performance Management Systems, Others), Services (Advisory Services, Implementation Services, Support Services, Outsourcing Services, Training and Development Services, Market Research Services, Customer Support Services, Others), Technology (Artificial Intelligence, Machine Learning, Big Data Analytics, Cloud Computing, Internet of Things, Blockchain, Robotic Process Automation, Augmented Reality, Virtual Reality, Others), Component (Software, Hardware, Services, Middleware, Network Infrastructure, Data Storage, Security Solutions, Communication Systems, Other
... Market Intelligence Tools, Customer Relationship Management Systems, Enterprise Resource Planning Systems, Business Analytics Tools, Performance Management Systems, Others), Services (Advisory Services, Implementation Services, Support Services, Outsourcing Services, Training and Development Services, Market Research Services, Customer ... Read More
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Customer Experience Monitoring
... by 2030, growing at a CAGR of 18.9% over the analysis period 2023-2030. Customer Experience Monitoring for PC Terminal, one of the segments analyzed in the report, is expected to record a 16.7% CAGR and ... Read More
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Call Centers
... at a CAGR of 6.0% over the analysis period 2023-2030. In-House Call Centers, one of the segments analyzed in the report, is expected to record a 5.9% CAGR and reach US$373.7 Billion by the end ... Read More
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Contact Center Analytics
... by 2030, growing at a CAGR of 14.6% over the analysis period 2023-2030. Contact Center Analytics Solutions, one of the segments analyzed in the report, is expected to record a 13.4% CAGR and reach US$3.2 ... Read More
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Sales Force Automation (SFA)
... reach US$12.8 Billion by 2030, growing at a CAGR of 5.5% over the analysis period 2023-2030. On-Premise Deployment, one of the segments analyzed in the report, is expected to record a 3.9% CAGR and reach ... Read More
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Loyalty Management
... at a CAGR of 8.4% over the analysis period 2023-2030. Customer Loyalty, one of the segments analyzed in the report, is expected to record a 8.1% CAGR and reach US$9.8 Billion by the end of ... Read More
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Artificial Intelligence (AI) in Call Centers
... the year 2023, is expected to reach US$9.0 Billion by 2030, growing at a CAGR of 23.5% over the analysis period 2023-2030. AI Compute Platforms, one of the segments analyzed in the report, is expected ... Read More
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Customer Relationship Management (CRM) Software
... is expected to reach US$181.9 Billion by 2030, growing at a CAGR of 11.9% over the analysis period 2023-2030. Cloud Deployment, one of the segments analyzed in the report, is expected to record a 13.0% ... Read More
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