CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Global Contact Center Consulting Service Market Analysis and Forecast 2024-2030
... 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period. The US & Canada market for Contact Center Consulting Service is estimated to increase from $ million in 2024 to reach ... Read More
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Frost Radar™: Cloud Contact Centers in Asia-Pacific, 2024
... the Asia-Pacific cloud contact center services industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based ... Read More
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Global Contact Center Consulting Service Market Size, Manufacturers, Growth Analysis Industry Forecast to 2030
... to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period. North American market for Contact Center Consulting Service is estimated to increase from $ million in 2024 ... Read More
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Contact Center Consulting Service Industry Research Report 2024
... 2030, witnessing a CAGR of xx% during the forecast period 2024-2030. North American market for Contact Center Consulting Service is estimated to increase from $ million in 2024 to reach $ million by 2030, at ... Read More
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Global Contact Center Consulting Service Market Size, Manufacturers, Opportunities and Forecast to 2030
... to reach a revised size of US$ million by 2030, witnessing a CAGR of xx% during the forecast period 2024-2030. North American market for Contact Center Consulting Service is estimated to increase from $ million ... Read More
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Frost Radar™: Unified Communications as a Service in North America, 2024
... a slower installed base and revenue growth because of slower adoption among more conservative buyers and net new seats representing a smaller percentage of the base. However, strong recognition of UCaaS benefits—including improved operational agility, ... Read More
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Global Contact Center Analytics Software Market Growth (Status and Outlook) 2024-2030
... growing demand in downstream market, the Contact Center Analytics Software is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report highlights the growth ... Read More
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Finance Cloud Market Assessment, By Solution [Financial Forecasting, Financial Reporting and Analysis, Security, Governance, Risk and Compliance, Others], By Service [Professional Service, Managed Service], By Application [Revenue Management, Wealth Management, Customer Relationship Management, Account Management, Others], By Deployment [Public Cloud, Private Cloud, Hybrid Cloud], By Enterprise [Large Enterprises, Small and Medium-sized Enterprises], By End-user [Banks, Financial Institutions, Insurance Companies], By Region, Opportunities and Forecast, 2017-2031F
... Others], By Deployment [Public Cloud, Private Cloud, Hybrid Cloud], By Enterprise [Large Enterprises, Small and Medium-sized Enterprises], By End-user [Banks, Financial Institutions, Insurance Companies], By Region, Opportunities and Forecast, 2017-2031F Global finance cloud market is ... Read More
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EMEA Telco Operations and Monetization Solution Forecast, 2024–2028
... for this spending. In EMEA, high levels of mergers and acquisition as well as new network launches in the region will further fuel this market. The combined EMEA communications SP software solution market will grow ... Read More
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Global Contact Center as a Service (CCaaS) Market Growth (Status and Outlook) 2024-2030
... is projected to grow from US$ 4323.9 million in 2023 to US$ 14330 million in 2030; it is expected to grow at a CAGR of 18.7% from 2024 to 2030. LPI (LP Information)' newest research ... Read More
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Global Voice and Speech Analytics Market 2024-2028
... during the forecast period. The report on the voice and speech analytics market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. ... Read More
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Global Speech to Text API Market 2024-2028
... during the forecast period. The report on the speech to text API market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. ... Read More
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Global Customer Analytics Applications Market 2024-2028
... customer analytics applications market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Contact Center as a Service (CCaaS) Market: Global Market Size, Forecast, Insights, Segmentation, and Competitive Landscape with Impact of COVID-19 & Russia-Ukraine War
... grow at a CAGR of around 18.0% during 2025-2034. This report on global contact center as a Service (CCaaS) market report provides holistic understanding of the market along with market sizing, forecast, drivers, challenges, and ... Read More
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Global CRM Market 2024-2028
... holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest trends and ... Read More
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Global Contact Center Interaction Analytics Market Growth (Status and Outlook) 2024-2030
... growing demand in downstream market, the Contact Center Interaction Analytics is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report highlights the growth ... Read More
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Global Cloud Contact Center Software Market Growth (Status and Outlook) 2024-2030
... growing demand in downstream market, the Cloud Contact Center Software is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report highlights the growth ... Read More
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Global Contact Center Workforce Optimization (WFO) Market Growth (Status and Outlook) 2024-2030
... 2023. With growing demand in downstream market, the Contact Center Workforce Optimization (WFO) is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report ... Read More
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2024 Global: Customer Success Platforms Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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Global Customer Relationship Management (CRM) Outsourcing Market 2024-2028
... report on the customer relationship management (CRM) outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
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2024 Global: Retail Analytics Market - Innovative Markets Forecast (2030) report
... 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 using regression ... Read More
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Contact Center Software Market Report by Component (Solution, Service), Deployment Mode (On-premises, Cloud-based), Enterprise Size (Large Enterprise, Small and Medium Enterprise), End Use (BFSI, Consumer Goods and Retail, Government, Healthcare, IT and Telecom, Travel and Hospitality, and Others), and Region 2024-2032
... Hospitality, and Others), and Region 2024-2032 The global contact center software market size reached US$ 35.2 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 143.3 Billion by 2032, exhibiting a ... Read More
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Text Analytics Market Report by Deployment Model (On-premises, Cloud-based), Organization Size (Large Enterprises, Small and Medium Enterprises (SMEs)), Application (Competitive Intelligence, Customer Relationship Management, Predictive Analytics, Fraud Detection, Brand Reputation, and Others), End User (Fast Moving Consumer Goods (FMCG), Banking Financial Services and Insurance (BFSI), Healthcare and Pharmaceuticals, Telecommunication, Government, Retail, and Others), and Region 2024-2032
... Moving Consumer Goods (FMCG), Banking Financial Services and Insurance (BFSI), Healthcare and Pharmaceuticals, Telecommunication, Government, Retail, and Others), and Region 2024-2032 The global text analytics market size reached US$ 8.7 Billion in 2023. Looking forward, ... Read More
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Location Intelligence Market Report by Service (Consulting, System Integration, and Others), Application (Sales and Marketing Optimization, Remote Monitoring, Workforce Management, Asset Management, Facility Management, Risk Management, Customer Management, and Others), End Use Industry (Transportation and Logistics, Retail and Consumer Goods, Government and Defense, Manufacturing and Industrial, IT and Telecom, and Others), and Region 2024-2032
... Logistics, Retail and Consumer Goods, Government and Defense, Manufacturing and Industrial, IT and Telecom, and Others), and Region 2024-2032 The global location intelligence market size reached US$ 18.9 Billion in 2023. Looking forward, IMARC Group ... Read More
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CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025
... and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spending more on vacations/holidays ... Read More
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