CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
-
Location Intelligence Market Report by Service (Consulting, System Integration, and Others), Application (Sales and Marketing Optimization, Remote Monitoring, Workforce Management, Asset Management, Facility Management, Risk Management, Customer Management, and Others), End Use Industry (Transportation and Logistics, Retail and Consumer Goods, Government and Defense, Manufacturing and Industrial, IT and Telecom, and Others), and Region 2024-2032
... Logistics, Retail and Consumer Goods, Government and Defense, Manufacturing and Industrial, IT and Telecom, and Others), and Region 2024-2032 The global location intelligence market size reached US$ 18.9 Billion in 2023. Looking forward, IMARC Group ... Read More
-
CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025
... and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spending more on vacations/holidays ... Read More
-
Benetton Group's Journey Toward a Holistic Approach to Customer Experience
... through POS technology harmonization. It underscores the criticality of POS systems in retail for operational efficiency, customer satisfaction, and the integration of digital strategies, including AI and gamified engagement, to enhance in-store experiences. The case ... Read More
-
Impact of AI on Infrastructure with Managed Services
... along with critical challenges. This document also highlights leading and lagging factors that managed SPs need to consider when shaping their strategies in deploying AI with managed services and the dominant themes that managed SPs ... Read More
-
Improving Experiential Value and Empathetic Customer Outcomes Through an Experience-Orchestrated Business
... data-driven insights and generative AI to power intelligent experiences. The X-O business framework offers organizations a reference model to design and deliver future customer experiences that deliver whole journey experience outcomes to all participants in ... Read More
-
NICE Takes CX to a New Level with Hyper-Personalization
... Factory. Interactions International 2024 showcased NICE's advancements in AI-driven customer experience (CX) with the launch of CXone Mpower. This comprehensive package aims to elevate CX through hyper-personalization by integrating various AI capabilities such as real-time ... Read More
-
Global Cloud Computing Banking Market Size study, by Service Model (Infrastructure as a service (IaaS), Platform as a service (PaaS), Software as a service (SaaS)), by Deployment Mode (Public Cloud, Private Cloud, Hybrid Cloud), by Application (Fraud Detection and Prevention, Customer Relationship Management (CRM), Human Resource Management, Core Banking, Others) and Regional Forecasts 2022-2032
... Application (Fraud Detection and Prevention, Customer Relationship Management (CRM), Human Resource Management, Core Banking, Others) and Regional Forecasts 2022-2032 Global Cloud Computing Banking Market is valued at approximately USD 79.02 billion in 2023 and is ... Read More
-
CRM Analytics
... at a CAGR of 10.0% over the analysis period 2023-2030. Sales & Marketing Analytics, one of the segments analyzed in the report, is expected to record a 10.9% CAGR and reach US$12.8 Billion by the ... Read More
-
Contact Centre Systems (UK) - Industry Report
... Seek out the most attractive acquisition opportunities • Analyse industry trends • Benchmark their own financial performance Using an exclusive methodology, a quick glance of this Contact Centre Systems (UK) report will tell you the ... Read More
-
CRM Outsourcing
... at a CAGR of 4.3% over the analysis period 2023-2030. Retail End-Use, one of the segments analyzed in the report, is expected to record a 4.9% CAGR and reach US$5.1 Billion by the end of ... Read More
-
Audio Communication Monitoring
... by 2030, growing at a CAGR of 12.0% over the analysis period 2023-2030. BPO, IT & Telecom End-Use, one of the segments analyzed in the report, is expected to record a 11.9% CAGR and reach ... Read More
-
Worldwide and U.S. Customer Experience Services Forecast, 2024–2028
... than ever to enterprises and public bodies at a time of demographic, political, technological, and social and economic upheaval," said Douglas Hayward, research director, customer experience services at IDC. "But for technology, consulting, design, marketing, ... Read More
-
2024 Global Forecast for Digital Experience Platform Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
-
2024 Global Forecast for System Of Insight Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
-
2024 Global Forecast for Sales Intelligence Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from ... Read More
-
Exploring European Use Cases for Generative AI in CX
... and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved self-service ... Read More
-
CRM for Industrial Manufacturing
... providers on how to enable manufacturers in successful CRM implementations."With CRM capabilities increasingly becoming standardized, technology vendors must demonstrate clear value propositions that differentiate their CRM offerings for manufacturers, addressing their unique challenges around data ... Read More
-
2024 Global Forecast for Sales Force Automation Software Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... countries. The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to ... Read More
-
2024 Global Forecast for Sales Enablement Platform Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
-
2024 Global Forecast for Service Analytics Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from ... Read More
-
2024 Global Forecast for Saas Customer Relationship Management (Crm) Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... 50 countries. The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected ... Read More
-
2024 Global Forecast for Customer Success Platforms Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
-
Frost Radar™: Cloud Contact Centers in Latin America, 2024
... companies in the Latin American cloud contact center as a service (CCaaS) industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. Frost & Sullivan analyzes numerous companies in an industry. ... Read More
-
Oracle Services Market - Forecast to 2033 : Type (Consulting, Implementation, Support and Maintenance, Managed Services, Training and Education, Others), Product (Oracle Cloud, Oracle Database, Oracle E-Business Suite, Oracle Fusion Middleware, Oracle PeopleSoft, Oracle JD Edwards, Oracle Hyperion, Oracle Siebel, Others), Services (Cloud Services, Database Services, Application Services, Business Process Services, Infrastructure Services, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM), Human Capital Management (HCM), Others), Technology (Artificial Intelligence, Machine Learning, Internet of Things (IoT), Blockchain, Big Data, Analytics, Cybersecurity, Automation, Others), Component (Software, Hardware, Others), Application (Financial Services, Healthcare, Retail, Manufacturing, Telecommunications, Government, Utilities, Education, Transportation, Others), Deployment (On-Premise, Cloud, Hybrid, Others), End User (Large Enterpr
... Edwards, Oracle Hyperion, Oracle Siebel, Others), Services (Cloud Services, Database Services, Application Services, Business Process Services, Infrastructure Services, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM), Human Capital Management (HCM), Others), ... Read More
-
Retail Analytics Market - A Global and Regional Analysis: Focus on Application, Offering, Business Function, and Region - Analysis and Forecast, 2024-2034
... growth, fueled by various key factors and market drivers. In an optimistic projection, the market is expected to reach a valuation of $9.1 billion by 2024, with a projected compound annual growth rate (CAGR) of ... Read More
Research Assistance
