CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
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CRM & Customer Service Industry Research & Market Reports
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Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe
... voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides forecasts until 2026 for Europe including ... Read More
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Global Membership Management Software Market to 2027
... experience for members. This software is able to make appointment for members more planned by serving the firm’s every aspect of membership program. Market Drivers Increase in awareness regarding membership management software is the key ... Read More
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Worldwide Customer Communications Management Software Forecast, 2022–2025: 1H21 Update
... and a five-year forecast through 2025 by geographic region and deployment type. It includes continued adjustments of IT spend influenced by the pandemic on forecasts through 2025. This document updates the market forecast included in ... Read More
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Europe Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services), By Country, Opportunity Analysis and Industry Forecast, 2021 - 2027
... By Country, Opportunity Analysis and Industry Forecast, 2021 - 2027 The Europe Call Center AI Market would witness market growth of 23.3% CAGR during the forecast period (2021-2027). One of the primary factors driving the ... Read More
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Global Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services), By Regional Outlook, Industry Analysis Report and Forecast, 2021 - 2027
... By Regional Outlook, Industry Analysis Report and Forecast, 2021 - 2027 The Global Call Center AI Market size is expected to reach $4.7 billion by 2027, rising at a market growth of 24.3% CAGR during ... Read More
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North America Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services), By Country, Opportunity Analysis and Industry Forecast, 2021 - 2027
... Services), By Country, Opportunity Analysis and Industry Forecast, 2021 - 2027 The North America Call Center AI Market would witness market growth of 22.5% CAGR during the forecast period (2021-2027). Call center Artificial Intelligence (AI) ... Read More
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Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021
... differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools create a seamless and effortless CX while significantly reducing costs across front- and ... Read More
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Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update
... 2020 and traditional document generation heavily dependent on print or on-premises deployments were caught in the downfall," according to Marci Maddox, research director of IDC's Digital Experience Strategies program. "The growing demand for dynamic, real-time ... Read More
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The Importance of Workforce Optimization in Modern and Agile Contact Centers
... in a comprehensive WFO strategy as well as some of the main players in the global workforce optimization market. The COVID-19 pandemic has accelerated the need for modern contact centers to manage their workforce more ... Read More
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Contact Center Software Market Size, Share & Trends Analysis Report By Solution (ACD, IVR), By Enterprise Size (Large, Small & Medium), By End Use (BFSI, IT & Telecom), By Service, By Deployment, And Segment Forecasts, 2022 - 2030
... a new report by Grand View Research, Inc. Contact center solutions help agents in handling customer interactions more effectively, augmenting sales, and delivering a better service experience. Hence, several organizations are adopting contact center solutions ... Read More
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Customer Experience Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... by 2026 and grow at a CAGR of 17.9% over the forecast period (2021-2026). Increasing adoption of digitalization, technological advancements in cloud and artificial intelligence solutions, rapid integration of multichannel touchpoints into a single platform, ... Read More
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AI Market in Call Center Applications - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... 2021 - 2026. AI technology has gained widespread recognition and adoption over the past few years. The market studied is experiencing a significant transformation. Recent technological advancements in this field have revealed new enterprises. Numerous ... Read More
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South East Asia CRM Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... to reach USD 1,751.2 million by 2026, registering a CAGR of 14.91% during 2021-2026. Mature customer service, automated engagement, improved customer experience, and increasing scope of digital operations are a few factors fueling the demand ... Read More
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Contact Center Software Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... by 2026, at a CAGR of 14% over the forecast period 2021 - 2026. The contact center software market is primarily driven by the increasing need to enhance customer experience, at relatively lower costs. This ... Read More
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Southeast Asia CRM Analytics Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... CRM has become a must-have for enterprises of all sizes, as the ERP system became for managing supply chain activities. Key Highlights The Southeast Asian region witnessed an uptake in midmarket and enterprise companies moving ... Read More
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CRM Analytics Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... company’s sales team with the help of customer relation management (CRM) and record data from all human interactions (calls, direct mail, and other marketing tools). CRM has become a must-have for enterprises of all sizes ... Read More
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Global Customer Information System Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... 1955.8 million by 2026, registering a CAGR of 12.3 % during 2021-2026. The outbreak of COVID-19 prompted organizations across the region to undertake all the necessary steps to ensure the safety of their employees and ... Read More
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Contact Center Transformation Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... and it is expected to reach USD 88.52 billion by 2027, registering a CAGR of 17.91%, during the period of 2020-2027 (henceforth, referred to as the forecast period). Key Highlights Legacy contact centers operate on ... Read More
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Global Enterprise Resource Planning Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... 61.97 billion by 2026, registering a CAGR of 7.52% during the forecast period, 2021-2026. Enterprise resource planning (ERP) is the integrated management of core business processes, which are often in real-time and are mediated by ... Read More
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Cloud-based Contact Center Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... million by 2026, at a CAGR of 21.8% over the forecast period (2021 - 2026). Legacy contact centers operate on older technologies that cannot support newer channels, such as social media, mobile app chats, and ... Read More
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2022 Global Forecast for Customer Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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2022 Global Forecast for Call Center Ai (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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2022 Global Forecast for Cloud-Based Contact Center (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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2022 Global Forecast for Chatbot (2023-2028 Outlook)-High Tech & Emerging Markets Report
... market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments value) ... Read More
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Global Healthcare Contact Center Solutions Market Size study, by Service (Professional Services, Managed Services) by Deployment Type (On-premises, cloud Based) by Enterprise Type (Corporate-Owned, Physician-Owned, Hospital-Owned, Other) by Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others) and Regional Forecasts 2021-2027
... Voice Response, Others) and Regional Forecasts 2021-2027 Global Healthcare Contact Center Solutions Market is valued approximately USD XXXX billion in 2020 and is anticipated to grow with a healthy growth rate of more than XXXX ... Read More
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