CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Asia-Pacific Contact Center Analytics Market Databank
... to 2029. On-premise segment is expected to be the highest contributor to this market, with $729.7 Million in 2020, and is anticipated to reach $1,432.9 Million by 2029, registering a CAGR of 7.83%. Hosted segment ... Read More
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Worldwide Customer Experience Software Forecast, 2022–2026
... And that requires a plethora of applications, processes, and data to be able to deliver that experience," said Alan Webber, program vice president, Customer Experience research at IDC. "As companies compete more on experience and ... Read More
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Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By Technology (Machine Learning, Natural Language Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2022 - 2028
... Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, ... Read More
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Field Force Automation Market
... more important market dynamics. After conducting thorough research on the historical and current growth parameters of the Field Force Automation Market, the growth prospects of the market are obtained with maximum precision. Market Segmentation The ... Read More
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The Flight to First-Party Data and the Journey to Empathy@Scale, Part 2 — Personalization
... are struggling with the challenges of personalization," said Gerry Murray, research director of IDC's Marketing Technology Automation service. "One of the key challenges is the definition of personalization itself in terms of how much to ... Read More
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CX Investment Predictions for 2022
... as the top business objective in 2022, followed closely by improving brand equity. Companies recognize that maintaining brand loyalty becomes increasingly difficult as the world accelerates towards digital channels. For the first time in over ... Read More
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IDC Perspective: How to Grow In-Store Sustainability with Technology Solutions
... technologies to enhance their environmental sustainability. At the same time, consumer interest in sustainable shopping and sustainable brands has grown. The majority of retailers have increased investment in technology for sustainability initiatives in the past ... Read More
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IDC PeerScape: Practices for Using Mobile Technology to Better Engage Customers and Employees
... mobile technology programs more important than ever," says David Weldon, adjunct research advisor, IDC's IT Executive Programs (IEP). "Customers want immediate access to an organization, its information, and products or services — anywhere and at ... Read More
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Global Cloud Computing Market Size study, By Service Model (Infrastructure As A Service (Iaas), Platform As A Service (Paas), Software As A Service (Saas)), By Iaas (Primary Storage, Disaster Recovery And Backup, Archiving, Computet), By Paas (Application Development And Platforms, Application Testing And Quality, Analytics And Reporting, Integration And Orchestration, Data Management), By Saas (Customer Relationship Management (CRM), Enterprise Resource Management (ERM), Human Capital Management (HCM), Content Management, Collaboration And Productive Suites, Supply Chain Management (SCM), Others), By Deployment Model (Public Cloud, Private Cloud), By Organization Size (Small And Medium-Sized Enterprises (Smes), Large Enterprises), By Verticals (Banking, Financial Services, And Insurance (BFSI), Telecommunications, IT And Ites, Government And Public Sector, Retail And Consumer Goods, Manufacturing, Energy And Utilities, Media And Entertainment, Healthcare And Life Sciences, Others), an
... Paas (Application Development And Platforms, Application Testing And Quality, Analytics And Reporting, Integration And Orchestration, Data Management), By Saas (Customer Relationship Management (CRM), Enterprise Resource Management (ERM), Human Capital Management (HCM), Content Management, Collaboration And ... Read More
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Future of Customer Experience: Create a Better Value Exchange by Thoughtfully Managing Friction During Customer Engagements
... If done thoughtfully, introducing friction in customer engagements can create a better exchange of value between enterprises and customers. This document discusses the imperative for rethinking customer friction and the five key tenets that enterprises ... Read More
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2022 Global: Field Force Automation - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global Forecast for Sales Intelligence (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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Business Support Services Market Covering Document Preparation Services; Telephone Call Centers; Business Service Centers; Collection Agencies; Credit Bureaus; Other Business Support Services; Global Summary 2021: Covid 19 Impact and Recovery
... market grew from $432.6 billion in 2015 to $466.7 billion in 2020 at a CAGR of 1.52%. The global business support services market is expected to grow from $466.7 billion in 2020 to $679.69 billion ... Read More
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2022 Global Forecast for Retail Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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2022 Global Forecast for Sales Enablement Platform (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022
... efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accelerated the digitalization of customer and supply-chain interactions and internal ... Read More
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Developments in the European CX Vendor Landscape
... presents opportunities to differentiate and compete. The study identifies examples of vendors that have been able to carve out successful tracks and demonstrate impressive growth.As the COVID-19 pandemic began to set in two years ago, ... Read More
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Employee Empowerment in the Hybrid Workplace: A European Future-of-Work View
... individual."As we move into fully hybrid or remote working environments, empowering employees is in the interest of the C-suite, from the CEO to the CTO and the CHRO," said Angela Salmeron, research director, IDC's European ... Read More
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Telemedicine Market Analysis and Forecast to 2031: By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital, Telehome), By Specialty (Cardiology, Gynecology, Neurology, Orthopedics, Dermatology, Mental Health), By Delivery Mode (Web/Mobile {Telephonic, Visualized}, Call Centers) and Region
... The global telemedicine market was valued at USD 60,908.9 million in 2021 and it is anticipated to grow up to USD 4,35,880.7 million by 2031, at a CAGR of 21.4% during the forecast period. Telemedicine, ... Read More
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Call Center Outsourcing Market (Type: Inbound Service and Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, and Others; Enterprise Size: Small & Medium Sized Enterprises and Large Enterprises; and End-user: BFSI, Retail & E-commerce, Government, IT & Telecom, Healthcare, Manufacturing, Hospitality, and Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2021-2031
... and End-user: BFSI, Retail & E-commerce, Government, IT & Telecom, Healthcare, Manufacturing, Hospitality, and Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2021-2031 Call Center Outsourcing Market – Scope of Report A ... Read More
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Customer Experience Growth Opportunities for 2022
... and go into the lemonade business. The English language is certainly peppered with colloquialisms that reflect this: “Desperate times call for desperate measures.” “It takes a village.” “Necessity is the mother of invention.” That perfect ... Read More
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Chatbot Market, By Type (Rule-Based, AI-Based), By Chanel Integration (Websites, Contact Centers, Social Media, Mobile Applications), By Organization Size (Large Enterprises, Small And Medium-Sized Enterprises), By Application (Customer Service, Personal Assistant, Branding And Advertisement, Customer Engagement And Retention, Data Privacy And Compliance, Employee Engagement And Onboarding, Payment Processing, Others), By End-User (Banking, Financial Services, And Insurance, Information Technology And Telecom, Retail And E-commerce, Healthcare And Life Sciences, Travel And Hospitality, Media And Entertainment, Transportation And Logistics, Government, Others), By Region (North America, Europe, Asia-Pacific (APAC), Latin America (LATAM), Middle-East & Africa (MEA)Trend Analysis, Competitive Market Share & Forecast, 2018-2028
... Engagement And Retention, Data Privacy And Compliance, Employee Engagement And Onboarding, Payment Processing, Others), By End-User (Banking, Financial Services, And Insurance, Information Technology And Telecom, Retail And E-commerce, Healthcare And Life Sciences, Travel And Hospitality, ... Read More
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Concentrix Enhances CX Technology Portfolio with Acquisition of PK
... Market Note discusses Concentrix's acquisition of PK including an overview of new and complementary offerings, expertise, and talent and IDC's view on the impact on current market dynamics. Please Note: Extended description available upon request. Read More
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Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021
... than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, education, hospitality, and tourism among the most prominent. ... Read More
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CRM Market in India 2022
... gather information from various customer-company interactions, including their website, phone, live chat, direct mail, marketing material, and social media profiles. CRM systems can also provide customer-facing workers with detailed information regarding purchase history, preferences, and ... Read More
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