CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Developments in the European CX Vendor Landscape
... presents opportunities to differentiate and compete. The study identifies examples of vendors that have been able to carve out successful tracks and demonstrate impressive growth.As the COVID-19 pandemic began to set in two years ago, ... Read More
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Employee Empowerment in the Hybrid Workplace: A European Future-of-Work View
... individual."As we move into fully hybrid or remote working environments, empowering employees is in the interest of the C-suite, from the CEO to the CTO and the CHRO," said Angela Salmeron, research director, IDC's European ... Read More
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Telemedicine Market Analysis and Forecast to 2031: By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital, Telehome), By Specialty (Cardiology, Gynecology, Neurology, Orthopedics, Dermatology, Mental Health), By Delivery Mode (Web/Mobile {Telephonic, Visualized}, Call Centers) and Region
... The global telemedicine market was valued at USD 60,908.9 million in 2021 and it is anticipated to grow up to USD 4,35,880.7 million by 2031, at a CAGR of 21.4% during the forecast period. Telemedicine, ... Read More
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Call Center Outsourcing Market (Type: Inbound Service and Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, and Others; Enterprise Size: Small & Medium Sized Enterprises and Large Enterprises; and End-user: BFSI, Retail & E-commerce, Government, IT & Telecom, Healthcare, Manufacturing, Hospitality, and Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2021-2031
... and End-user: BFSI, Retail & E-commerce, Government, IT & Telecom, Healthcare, Manufacturing, Hospitality, and Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2021-2031 Call Center Outsourcing Market – Scope of Report A ... Read More
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Customer Experience Growth Opportunities for 2022
... and go into the lemonade business. The English language is certainly peppered with colloquialisms that reflect this: “Desperate times call for desperate measures.” “It takes a village.” “Necessity is the mother of invention.” That perfect ... Read More
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Chatbot Market, By Type (Rule-Based, AI-Based), By Chanel Integration (Websites, Contact Centers, Social Media, Mobile Applications), By Organization Size (Large Enterprises, Small And Medium-Sized Enterprises), By Application (Customer Service, Personal Assistant, Branding And Advertisement, Customer Engagement And Retention, Data Privacy And Compliance, Employee Engagement And Onboarding, Payment Processing, Others), By End-User (Banking, Financial Services, And Insurance, Information Technology And Telecom, Retail And E-commerce, Healthcare And Life Sciences, Travel And Hospitality, Media And Entertainment, Transportation And Logistics, Government, Others), By Region (North America, Europe, Asia-Pacific (APAC), Latin America (LATAM), Middle-East & Africa (MEA)Trend Analysis, Competitive Market Share & Forecast, 2018-2028
... Engagement And Retention, Data Privacy And Compliance, Employee Engagement And Onboarding, Payment Processing, Others), By End-User (Banking, Financial Services, And Insurance, Information Technology And Telecom, Retail And E-commerce, Healthcare And Life Sciences, Travel And Hospitality, ... Read More
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Concentrix Enhances CX Technology Portfolio with Acquisition of PK
... Market Note discusses Concentrix's acquisition of PK including an overview of new and complementary offerings, expertise, and talent and IDC's view on the impact on current market dynamics. Please Note: Extended description available upon request. Read More
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Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021
... than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, education, hospitality, and tourism among the most prominent. ... Read More
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CRM Market in India 2022
... gather information from various customer-company interactions, including their website, phone, live chat, direct mail, marketing material, and social media profiles. CRM systems can also provide customer-facing workers with detailed information regarding purchase history, preferences, and ... Read More
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Contact Center Analytics Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2022 - 2030
... a new report by Grand View Research, Inc. The growing need among contact center companies to track and measure business performance at each level is expected to drive market growth. Contact center analytics also enables ... Read More
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How Does Organizational CX Strategy Impact Success in CX Transformation?
... for enterprises. This analysis is based on IDC's September 2021 Future of Customers and Consumers Survey."While technology is a foundation for a digital-first future customer enterprise, it is not exclusive," said Sudhir Rajagopal, research director, ... Read More
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2022 Global Forecast for Marketing Automation (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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2022 Global: Digital Business Support System - Innovative Markets Forecast (2028) report
... the period 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 ... Read More
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2022 Global: Contact Center Software - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global Forecast for Field Force Automation (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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2022 Global: Customer Journey Analytics - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Customer Success Platforms - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Call Center Ai - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Chatbot - Innovative Markets Forecast (2028) report
... Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression analysis in our modeling. ... Read More
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2022 Global: Customer Data Platform - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Customer Engagement Solutions - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Customer Analytics - Innovative Markets Forecast (2028) report
... 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression analysis in ... Read More
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2022 Global: Digital Experience Platform - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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Hybrid Cloud Market, By Component (Solution, Services), By Service Model (Infrastructure as a Service, Platform as a Service, Software as a Service), By Application (Storage, Backup, and Disaster Recovery, Application Development and Testing, Database Management, Business Analytics, Integration and Orchestration, Customer Relationship Management, Enterprise Resource Management, Cloud Collaboration and Content Management, Others), By Organization Size (Small and Medium-Sized Enterprises, Large Enterprises), By End-User (Banking, Financial Services, and Insurance, IT and Telecommunications, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Others), By Region (North America, Europe, Asia-Pacific (APAC), Latin America (LATAM), Middle-East & Africa (MEA) Trend Analysis, Competitive Market Share & Forecast, 2018-2028
... Business Analytics, Integration and Orchestration, Customer Relationship Management, Enterprise Resource Management, Cloud Collaboration and Content Management, Others), By Organization Size (Small and Medium-Sized Enterprises, Large Enterprises), By End-User (Banking, Financial Services, and Insurance, IT and ... Read More
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2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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