CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
-
2022 Global: Voice Analytics - Innovative Markets Forecast (2028) report
... 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression analysis in ... Read More
-
Global Contact Center Analytics Market Size study, by By Component (Software, Services) by Deployment Model (On-Premises, On-Demand) by Organization Size (Large Enterprises, Small and Medium-Sized Enterprises) by Application (Automatic Call Distributor, Log Management, Risk and Compliance Management, Real-time Monitoring and Reporting, Workforce Optimization, Customer Experience Management, Others) by Industry (Healthcare and Life sciences, Banking, Financial Services and Insurance, Manufacturing, Retail and Consumer Goods, Telecom and IT, Energy and Utilities, Government and Defence, Travel and hospitality, Academia and Research, Other industries) and Regional Forecasts 2022-2028
... Compliance Management, Real-time Monitoring and Reporting, Workforce Optimization, Customer Experience Management, Others) by Industry (Healthcare and Life sciences, Banking, Financial Services and Insurance, Manufacturing, Retail and Consumer Goods, Telecom and IT, Energy and Utilities, Government ... Read More
-
2022 Global: System Of Insight - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
-
2022 Global: Speech Analytics - Innovative Markets Forecast (2028) report
... 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression analysis in ... Read More
-
Customer Journey Analytics Software Market
... for 2015-2021 and opportunity assessment for 2022-2032. The study offers a comprehensive assessment of the most important market dynamics. After conducting thorough research on the historical and current growth parameters, the growth prospects of the ... Read More
-
Global Voice of the Customer (VoC) Analytics Growth Opportunities
... with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence. VoC refers to the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, ... Read More
-
Call Center AI Market with Covid-19 Impact Analysis, By Component, Mode of Channel (Phone, Social Media, & Chat), Application (Workforce Optimization & Predictive Call Routing), Deployment Mode, Vertical and Region - Global Forecast to 2027
... The major factors driving the growth of the Call Center AI Market are the advent of AI by organizations to offer enhanced customer support services is driving the growth of the call center AI market. ... Read More
-
Hyper Automation Market, by Technology (Robotic Process Automation (RPA), Machine Learning (ML), Chatbots, Biometrics, Natural Language Generation, and Context-aware Computing), by End-use Industry (Manufacturing, Automotive, Healthcare, BFSI, Retail, and
... Europe, Asia Pacific, Latin America, Middle East, and Africa) - Size, Share, Outlook, and Opportunity Analysis, 2022 - 2028 The integration of digitalization or artificial intelligence and robotic process automation technologies in a single system ... Read More
-
Contact Center Analytics Market by Component (Software and Services), Deployment Mode, Organization Size, Application (Automatic Call Distributor, Risk and Compliance Management, and Workforce Optimization), Vertical and Region - Global Forecast to 2027
... analytics market size to grow from USD 1.7 billion in 2022 to USD 2.9 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 11.7% during the forecast period. Various factors such as rising ... Read More
-
Customer Experience: The New Driver of Consumer Brand Innovation
... capture, analyze, and respond to changes in the consumer landscape, whether on a macro, micro, segment, or individual consumer level. The fabled "segment of one" has the potential to become reality at last. Innovation at ... Read More
-
Speech Analytics Market: By Component (Solution and Services); By Organization Size (Large Enterprises, and Small and Medium-sized Enterprises (SMEs)); By Deployment (On-premise and Cloud); By Vertical (BFSI, Telecommunications, Healthcare, Retail, Government, Travel and Hospitality and Others); and Region – Analysis of Market Size, Share & Trends for 2014 – 2019 and Forecasts to 2030
... Others); and Region – Analysis of Market Size, Share & Trends for 2014 – 2019 and Forecasts to 2030 Product Overview Speech analytics tools help users recognize insights, feelings, and meanings in conversation, which provides ... Read More
-
Global Healthcare IT Market Size study, By Product & Services (Healthcare Provider Solutions {Clinical Solutions, Non-Clinical Solutions, Medication Management Systems, Workforce Management Solutions, Financial Management Systems (Billings & Accounting), Healthcare Information Exchanges, Medical Document Management Solutions}, Healthcare Payer Solutions {Claims Management Solutions, Population Health Management Solutions, Pharmacy Audit and Analysis Solutions, Payment Management Solutions, Customer Relationship Management Solutions, Member Eligibility Management Solutions, Fraud Analytics Solutions, Provider Network Management Solutions}, HCIT Outsourcing Services {IT Infrastructure Management Services, Payer HCIT Outsourcing Services, Provider HCIT Outsourcing Services, Operational HCIT Outsourcing Services}), By Component (Services, Software, Hardware), By End-User (Healthcare Providers {Hospitals, Ambulatory Care Centres, Home Healthcare Agencies & Assisted Living Facilities, Diagno
... Solutions}, Healthcare Payer Solutions {Claims Management Solutions, Population Health Management Solutions, Pharmacy Audit and Analysis Solutions, Payment Management Solutions, Customer Relationship Management Solutions, Member Eligibility Management Solutions, Fraud Analytics Solutions, Provider Network Management Solutions}, HCIT ... Read More
-
8x8 Industry Analyst Event — March 2022
... on March 16 and 17, 2022. The event provided a detailed overview of 8x8's contact center improvements and plans regarding its Experience Communication as a Service (XCaaS) platform. Please Note: Extended description available upon request. Read More
-
Worldwide Sales Engagement Software Market Shares, 2021: Steady Investment and Acquisition Activity Underscore Continued Demand for Engagement Solutions
... on growth of the market and provides actionable advice for technology suppliers. "The benefit of a growing self-service market is that buyers already have intent. They've likely done their research and have identified obstacles," says ... Read More
-
Contact Center As A Service Market Size, Share & Trends Analysis Report By Solution, By Service, By Enterprise Size, By End Use, By Region And Segment Forecasts, 2022 - 2030
... 2030, according to a new report by Grand View Research, Inc. The contact center as a service (CCaaS) market growth can be attributed to the rising adoption of cloud-based contact center services by enterprises to ... Read More
-
2022 Global Forecast for Customer Communications Management (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
-
The Future of Distribution
... from end customers, and the transformation of partner business models. There is no universal transformation blueprint, and every distributor's evolution path will be distinct. Nonetheless, the digital transformation of distribution is determined by three core ... Read More
-
Healthcare CRM Market Size, Share & Trends Analysis Report By Product, By End-use, By Application (Community Outreach, Case Coordination & Management), By Technology, By Region, And Segment Forecasts, 2022 - 2030
... & Trends The global healthcare CRM market size is expected to reach USD 25.5 billion by 2030, according to a new report by Grand View Research, Inc. The market is expected to expand at a ... Read More
-
Remote Service Without Losing Customer Engagement and the Human Experience
... also highlights how digital transformation initiatives can help organizations prioritize when a physical presence is needed and when remote service can achieve resolution or quality outcomes."Over the past two years contactless and remote experiences have ... Read More
-
Mitel Focuses on Modernizing UC that Goes Beyond UCaaS
... long hiatus, showcased three key presentations followed by a question-and-answer session. The key message of the event was that Mitel is very much in business and will focus on helping clients modernize UC solutions and ... Read More
-
Customer Communications Management Market
... more important market dynamics. After conducting thorough research on the historical and current growth parameters of the Customer Communications Management Market, the growth prospects of the market are obtained with maximum precision. Market Segmentation The ... Read More
-
2022 Global Forecast for Speech Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
-
2022 Global Forecast for Telecom Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
-
Managing the Salesforce Partner Ecosystem in Asia/Pacific
... Sales in Asia/Pacific, which was held in early 2022. It reviews the regional initiatives that Salesforce is undertaking with its partner community and the challenges facing the company. Please Note: Extended description available upon request. Read More
-
The Changing Face of Field Marketing
... and digital sales. Forward-looking guidance on the evolution of event marketing and the future of marketing and sales roles is provided. "The digital transformation occurring in field marketing is just the tip of the spear ... Read More
Research Assistance
