CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Artificial Intelligence in Retail Market: Market Segments: By Technology (Natural Language Processing, Machine Learning and Deep Learning, and Others); By Deployment (Cloud and On-Premise); By Solution (Visual Search, Virtual Assistant, Product Recommendation and Planning, Price Optimization, Customer Relationship Management and Others); By Application (In-Store Visual Monitoring and Surveillance, Market Forecasting, Predictive Merchandising, Programmatic Advertising and Others); and Region – Global Analysis by Market Size, Share & Trends for 2014 – 2019 and Forecasts to 2030
... Optimization, Customer Relationship Management and Others); By Application (In-Store Visual Monitoring and Surveillance, Market Forecasting, Predictive Merchandising, Programmatic Advertising and Others); and Region – Global Analysis by Market Size, Share & Trends for 2014 – ... Read More
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Artificial Intelligence (AI) in Fintech Market: Segmented: By Type (Solution, Services), By Deployment (On-Premise, Cloud), By Application (Chatbots, Credit Scoring, Business Analytics and Reporting, Quantitative and Asset Management, Fraud Detection, and Other Applications), And Region – Global Analysis of Market Size, Share & Trends For 2019–2021 And Forecasts To 2031
... – Global Analysis of Market Size, Share & Trends For 2019–2021 And Forecasts To 2031 Artificial Intelligence (AI) in Fintech Market to surpass USD 113.9 billion by 2031 from USD 8.4 billion in 2021 at ... Read More
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2022 Global Forecast for All-In-One Crm Software Market (2023-2028 Outlook)-High Tech & Emerging Markets Report
... countries. The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales ... Read More
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Europe Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Country and Growth Forecast, 2022 - 2028
... The Europe Contact Center Analytics Market would witness market growth of 10.5% CAGR during the forecast period (2022-2028). The demand for predictive analytics along with real-time monitoring, and enhanced customer experience management solutions, has pushed ... Read More
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Global Call Center AI Market Size study, by Component (Solutions, Services ), by Mode of Channel ( Phone, Social Media, Chat, Email or Text, Website), By Application ( Workforce Optimization, Predictive Call Routing,Journey Orchestration , Agent Performance Management, Sentiment Analysis, Appointment Scheduling, Other Applications), By Deployment Mode (Cloud, On-premises), By Organization Size ( SMEs, Large Enterprises), by Verticals (BFSI, Media & entertainment, Retail & eCommerce, Healthcare & Life Sciences, Travel & Hospitality, IT & Telecom, Transportation & Logistics, Others) and Regional Forecasts 2022-2028
... Agent Performance Management, Sentiment Analysis, Appointment Scheduling, Other Applications), By Deployment Mode (Cloud, On-premises), By Organization Size ( SMEs, Large Enterprises), by Verticals (BFSI, Media & entertainment, Retail & eCommerce, Healthcare & Life Sciences, Travel ... Read More
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North America Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Country and Growth Forecast, 2022 – 2028
... 2028 The North America Contact Center Analytics Market would witness market growth of 9.8% CAGR during the forecast period (2022-2028). The data, including aspects like call volume, call duration, and other critical performance metrics, can ... Read More
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Global Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Regional Outlook and Forecast, 2022 – 2028
... The Global Contact Center Analytics Market size is expected to reach $3.1 billion by 2028, rising at a market growth of 11.2% CAGR during the forecast period. The analysis of common contact center metrics to ... Read More
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Customer Communications Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment (Cloud-Based and On Premise), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT and Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)
... IT and Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others) The customer communications management market size is expected to grow from US$ 1,325.6 million in 2021 to US$ 2,752.4 million by 2028; The customer ... Read More
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Customer Experience: Removing Friction to Enable the Conversation — Agent and Customer Authentication
... managers focus on removing the friction that impedes customer conversations."Ensuring that the agent and/or the customer is who they say they are quickly and accurately has the potential to remove seconds off the interaction time ... Read More
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Global Customer Journey Analytics Software Market Size study, By Type (On-Premises, Cloud-based), By Application (Small and Medium Enterprises, Large Enterprises), and Regional Forecasts 2022-2028
... XX billion in 2021 and is anticipated to grow with a healthy growth rate of more than XX% over the forecast period 2022-2028. Customer journey analytics software is a variety of software that assists companies ... Read More
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IDC Perspective: Benchmarks for Contact Center Key Performance Indicators
... that align with your business goals is essential but continuously auditing and updating them is equally important to keep up with the evolving needs of customers. As more omni-channel experiences are enabled, new KPIs should ... Read More
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Key Factors to Optimize Revenue Return from Investing in Customer Experience Improvement
... in improving their customer experience (CX). These range from a dedicated customer-centered leadership in the C-suite to the organization's approach in executing CX. The analysis is based on IDC's Future of Customers and Consumers Survey, ... Read More
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Global Cloud-based Contact Center Market 2022-2026
... forecast period. Our report on the cloud-based contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers ... Read More
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Reframing the Digital-First Customer Journey: Key Takeaways from IDC's Global CIO Advisory Board — April 2022 Edition
... held in April 2022 and moderated by IDC, this IDC Market Perspective provides an overview of how the customer journey has evolved, what makes up the digital experience architecture, as well as the key success ... Read More
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Enterprise Collaboration Service Market, By Solution (Messaging (Video Conferencing,Contact Centre) and Mobility/Telephony (Collaborative Tool), By Deployment (On Premise, Off Premise and Hybrid), By Type (Hardware, Software, Services, Consulting, Integra
... Financial services and Insurance (BFSI),Retail, Healthcare, Government, Education, Information Technology, Media and Entertainment, Other (Transportation and Manufacturing)) and by Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa) - Size, Share, Outlook, ... Read More
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Adobe Leverages its Customer Journey and CDP Plays
... a modular and an end-to-end suite of tools, featuring Real-Time CDP, Journey Optimizer, and Workfront, all geared toward delivering individual customized experiences at enterprise scale."Adobe's stepwise, modular presentation of its personalization solution does a good ... Read More
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Salesforce CRM Document Generation Software Market
... global industry analysis for 2015-2021 and opportunity assessment for 2022-2032. The study offers a comprehensive assessment of the most important market dynamics. After conducting thorough research on the historical and current growth parameters, the growth ... Read More
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Impact of 5G in Customer Experience
... queries and providing resolutions in an efficient manner. However, lockdowns and other physical restrictions have established the challenging nature of delivering exceptional customer service in recent times, and organizations have had to find ways to ... Read More
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Asia-pacific Contact Center Software Market Forecast 2022-2030
... rising awareness regarding consumer rights, and significant network and IT infrastructure investments are propelling the market growth. MARKET INSIGHTS The Asia-Pacific contact center software market growth analysis includes the evaluation of Indonesia, South Korea, India, ... Read More
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Europe Contact Center Software Market Forecast 2022-2030
... solutions and migration of small & medium businesses towards cloud-based technologies are boosting the market growth in the region. MARKET INSIGHTS The Europe contact center software market growth evaluation covers the analysis of Germany, Italy, ... Read More
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IDC Perspective: Enablement and Engagement Technologies Lead Sales Tech Spend Priority
... to provide value."The move to digital selling has generated a surge in sales technology spending with sales enablement and sales engagement emerging as top priorities for organizations," says Michelle Morgan, research manager of Sales Technology ... Read More
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Global Contact Center Software Market Forecast 2022-2030
... the emerging role of social media, and continuous transitions to cloud-based contact centers are expected to accelerate market growth. MARKET INSIGHTS Contact centers employ contact center software to rapidly manage client contacts through fax, email, ... Read More
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North America Contact Center Software Market Forecast 2022-2030
... driven by the early adoption of new and upgraded technologies, increased research and development work, and industry collaborations to develop new products. MARKET INSIGHTS The North America contact center software market growth analysis includes the ... Read More
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India Contact Center Software Market Forecast 2022-2028
... initiatives by key players promote market growth in the country. MARKET INSIGHTS Contact center software increases the efficiency and effectiveness of contact centers, specifically focusing on facilitating interactions between contact center agents and customers. This ... Read More
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Global Contact Center Analytics Market Size study, by By Component (Software, Services) by Deployment Model (On-Premises, On-Demand) by Organization Size (Large Enterprises, Small and Medium-Sized Enterprises) by Application (Automatic Call Distributor, Log Management, Risk and Compliance Management, Real-time Monitoring and Reporting, Workforce Optimization, Customer Experience Management, Others) by Industry (Healthcare and Life sciences, Banking, Financial Services and Insurance, Manufacturing, Retail and Consumer Goods, Telecom and IT, Energy and Utilities, Government and Defence, Travel and hospitality, Academia and Research, Other industries) and Regional Forecasts 2022-2028
... Compliance Management, Real-time Monitoring and Reporting, Workforce Optimization, Customer Experience Management, Others) by Industry (Healthcare and Life sciences, Banking, Financial Services and Insurance, Manufacturing, Retail and Consumer Goods, Telecom and IT, Energy and Utilities, Government ... Read More
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