CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Worldwide Marketing Campaign Management Software Market Shares, 2021: Midmarket Gets Big Money
... infrastructure is far ahead of the practice transformations it should enable," said Gerry Murray, research director of IDC's Marketing Automation Technology research service. "Brands are struggling to find new measures to describe their data relationships ... Read More
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Pandora Drives Revenue Growth and CX Improvement Through Digital-Enabled Business Transformation
... — Programme NOW — when the COVID-19 pandemic hit. Thanks in part to transformation of technology and work practices that had been driven by Programme NOW during 2019, Pandora was able not just to prevent ... Read More
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2022 Data Management Services Global Market Size & Growth Report with COVID-19 Impact
... global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell data management services combined with ... Read More
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2022 Inbound Telemarketing Services Global Market Size & Growth Report with COVID-19 Impact
... regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell inbound telemarketing services combined with country ... Read More
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2022 Telemarketing and Call Support Services Global Market Size & Growth Report with COVID-19 Impact
... share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell telemarketing and ... Read More
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2022 Sales Promotion Services Global Market Size & Growth Report with COVID-19 Impact
... global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell sales promotion services combined with ... Read More
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2022 Sales Management and Development Consulting and Implementation Services Global Market Size & Growth Report with COVID-19 Impact
... covers market size, revenue, growth, and share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results ... Read More
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2022 Call Support Services Global Market Size & Growth Report with COVID-19 Impact
... regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell call support services combined with country ... Read More
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2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with COVID-19 Impact
... growth, and share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell ... Read More
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Worldwide Customer Relationship Management Applications Software Market Shares, 2021: Salesforce Continues to Lead the Growth Across CRM Applications
... for 2021, valued at $64.96 billion."In 2021, many companies continued to pivot toward the more digital world that we now live in, including the procurement of technologies that would help them improve their level of ... Read More
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Answering Services and Contact Centers - 2022 U.S. Market Research Report with Updated COVID-19 Forecasts
... the industry in the United States with over 100+ data sets covering 2013-2026. This Kentley Insights report includes historical and forecasted market size, product lines, profitability, financial ratios, BCG matrix, statistics by state, operating expense ... Read More
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2022 Answering Services and Contact Centers Global Market Size & Growth Report with COVID-19 Impact
... across 4 global regions, 22 subregions, and 216 countries. Historical data is from 2010 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies in the Answering Services ... Read More
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Outsourced Contact Centers - 2022 U.S. Market Research Report with Updated COVID-19 Forecasts
... United States with over 100+ data sets covering 2013-2026. This Kentley Insights report includes historical and forecasted market size, product lines, profitability, financial ratios, BCG matrix, statistics by state, operating expense details, organizational breakdown, consolidation ... Read More
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2022 Outsourced Contact Centers Global Market Size & Growth Report with COVID-19 Impact
... 22 subregions, and 216 countries. Historical data is from 2010 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry combined with ... Read More
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Answering Services - 2022 U.S. Market Research Report with Updated COVID-19 Forecasts
... with over 100+ data sets covering 2013-2026. This Kentley Insights report includes historical and forecasted market size, product lines, profitability, financial ratios, BCG matrix, statistics by state, operating expense details, organizational breakdown, consolidation analysis, employee ... Read More
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Infobip — Enabling the Future of Communications
... developer, and business use case solutions and services. It also assesses Infobip's go-to-market model, investments into acquisitions, pricing, and product strategies. It provides insight into the competitive landscape and Infobip's differentiators, as well as essential ... Read More
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Utilities Charging the Net-Zero Economy: Highlights from the IDC European Utilities Summit 2022
... Energy Insights, on May 9 and 10, 2022. "With ongoing disruption to the energy sector and beyond, utilities are learning how to thrive in the never normal," said Jean-François Segalotto, associate research director, IDC Energy ... Read More
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Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026
... for the purchase of everything from groceries to medicines to everything a person could need because of the COVID-19 pandemic," said Alan Webber, vice president for Customer Experience Management Strategies at IDC. "Though in-person interactions ... Read More
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IDC Perspective: Redefining User Experience: Evolving Requirements and the Role of Data in Driving Real-Time Hyper-Personalized Engagement
... to the needs in the post pandemic era. Hyper-personalization is the need of the hour in a digital-first world in which customers and consumers are always online and need everything at the very moment. This ... Read More
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European CRM Application Market Shares, 2021: Salesforce Dominates While Microsoft Climbs
... in 2020. This study includes tables and charts mapping the market shares of Western European vendors for advertising, marketing, sales, digital commerce, customer service, and call center applications. "The European CRM applications market has proven ... Read More
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Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry
... to invest in transformative technologies to prepare for unexpected events, new emergencies and build resilience. Currently, among the primary focal areas for retailers is to build e-commerce capabilities and support the diverse workforce with unified ... Read More
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Global Healthcare BPO Market Size study, by Payer Service (Human Resource Management Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), by Provider Service (Patient Enrollment and Strategic Planning, Patient Care Service, Revenue Cycle Management) by Pharmaceutical Service (Research and Development Manufacturing, Non-clinical Service, Supply Chain Management & Logistics, Sales & Marketing Services, Other Non-Clinical Services) and Regional Forecasts 2022-2028
... Patient Care Service, Revenue Cycle Management) by Pharmaceutical Service (Research and Development Manufacturing, Non-clinical Service, Supply Chain Management & Logistics, Sales & Marketing Services, Other Non-Clinical Services) and Regional Forecasts 2022-2028 Global Healthcare BPO Market ... Read More
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Top 10 Takeaways from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange
... innovative, collaborative, and analytical in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical executives. Enthusiasm levels were high, and participants dove into each of the sessions with great energy. As a result, they ... Read More
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Intelligent Virtual Assistant (IVA) Based Banking Market By Product (Chatbots, Smart Speakers), By User Interface (Text-to-Text, Text-to-Speech, Automatic Speech Recognition): Global Opportunity Analysis and Industry Forecast, 2021-2031
... and employ artificial intelligence to assist them. Customers can save time on the most basic activities by using these clever virtual assistants, allowing them to become more active in their banking procedures. Moreover, banks are ... Read More
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Global Customer Experience (CX) Outsourcing Services Growth Opportunities
... locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions and services that help them achieve business goals. The priority of CX outsourcers has recently ... Read More
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