CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-Premises), Organization Size ( Large and Small and Medium-Sized Enterprises), Industry and Region - Global Forecast to 2027
... market size is expected to grow from USD 35.2 billion in 2022 to USD 93.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 21.6% during the forecast period. The infusion of Artificial ... Read More
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Amdocs Customer Engagement Puts Agents at the Center of the Telco Business
... contact center space, expected to be more than just about addressing queries and resolving issues. Contact centers are expected to play a pivotal role in driving customer loyalty and generating business revenue. Amdocs Customer Engagement ... Read More
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Growth Opportunities from Benchmarking Global Passenger Vehicle OEMs’ Customer Service Channels
... scope is global. The base year is 2021; global sales reflect 2019, 2020, and 2021. The study benchmarks the OEMs and their OES services in the following segments: Maintenance offerings; digital retail and omni-channel strategies; ... Read More
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PandaConf Marketing Track at Collision 2022 Highlights Market Opportunities, Technology Disruptors, and Overall Industry Optimism
... of Collision 2022. The disruptive forces, fresh players, shifting incumbents, and intriguing customer case studies portend a renewed sense of enthusiasm. Despite the negative news stories of the day, and the COVID-19 pandemic pullbacks of ... Read More
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Global Business Process Management Services Growth Opportunities
... digitalization. In the past, organizations focused primarily on optimizing their front-office operations (customer facing functions including customer service and sales), while back-office processes (support functions including finance, accounting, and human resources) took a back seat. ... Read More
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Cloud-Based Contact Center Market Intelligence Report - Global Forecast to 2027
... 17.83% during the forecast period. Market Statistics: The report provides market sizing and forecast across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when ... Read More
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United States Customer Technical Support Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... expected to reach USD 11,719.7 million by 2027, registering a CAGR of 7.69% over the forecast period, 2022-2027. Key Highlights American businesses are increasingly embracing intelligent automation as part of initiatives for digital transformation that ... Read More
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Business Analytics & Enterprise Software Market Covering ERP Software; CRM Software; Other Software; BI Software; SCM Software; Global Summary 2022
... at a compound annual growth rate (CAGR) of 13.81%. The global business analytics & enterprise software market is expected to grow from $352.23in 2021 to $694.13in 2026 at a CAGR of 14.53 %. Business Analytics ... Read More
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Customer Communications Management Market Analysis and Forecast to 2031: By Component (Solutions and Services), Deployment Type (On-premises, Cloud), Organization Size (SMEs, Large Enterprises), and Region
... to create, manage, and deliver customer communications. This can include anything from customer service communications and notifications to marketing messages and product information. Key Trends Some of the key trends in CCM technology include: - ... Read More
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Worldwide Contact Center Applications Software Forecast, 2022–2026: The Transition Continues
... innovation stage. While it is one of the last applications segments to fully embrace cloud, the public and dedicated private cloud options for cloud deployment are creating an environment of cloud citizens," says Mary Wardley, ... Read More
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Business Process as a service (BPaaS) Market Global Briefing 2022
... rate (CAGR) of 6.87%. Business Process as a service (BPaaS) Market Global Briefing 2022 provides strategists, marketers and senior management with the critical information they need to assess the global business process as a service ... Read More
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IDC PeerScape: Customer Adventure Practices for Unlocking Loyalty and Long-Term Value
... is entering the next phase. Organizations featured here all use deeper customer intimacy, hyper-relevant journeys, and emotional engagement to create customer adventures, delivering vivid and memorable experiences that delight customers," said Van Valdez, associate research ... Read More
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Global Cloud-Based Contact Center Market Size study, byComponent (Solutions and Services), by Deployment Mode (Public and Private Cloud), by Organization Size (SMEs, Large Enterprises), by Verticals(BFSI, Telecommunications,IT and Ites, Government and Public Sector, Retail and consumer goods, Manufacturing, Energy and utilities, media and entertainment, Healthcare and Life Sciences, Other Verticals) and Regional Forecasts 2022-2028
... consumer goods, Manufacturing, Energy and utilities, media and entertainment, Healthcare and Life Sciences, Other Verticals) and Regional Forecasts 2022-2028 Global Cloud-Based Contact Center Market is valued at approximately USD 13.5 billion in 2021 and is ... Read More
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Global Bot Services Market Size study, By Technology (Framework, Platform), By Deployment (Websites, Contact Center, Social Media, Mobile Applications), By Mode (Text, Audio, Video), By End-User (Banking, Financial Services, and Insurance (BFSI), Retail and E-commerce, Telecom, Healthcare, Others), and Regional Forecasts 2022-2028
... Telecom, Healthcare, Others), and Regional Forecasts 2022-2028 Global Bot Services Market is valued at approximately USD XX million in 2021 and is anticipated to grow with a healthy growth rate of more than XX% over ... Read More
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Customer Engagement Solutions Market by Component (Solution, Services), By Vertical (Automotive & Transportation, Consumer Goods & Retail, Healthcare & Life Sciences, Media & Entertainment, Telecommunication); By Development Mode; By Region; Segment Forecast, 2022 - 2030
... The global customer engagement solutions market size is expected to reach USD 43.91 billion by 2030, according to a new study by Polaris Market Research. The report Customer Engagement Solutions Market by Component (Solution, Services), ... Read More
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Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, Services); By Deployment Model; By Organization Size; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030
... market size is expected to reach USD 7.43 billion by 2030, according to a new study by Polaris Market Research. The report “Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, ... Read More
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Contact Center Analytics Market By Component (Solution, Services), By Deployment Model (On-premise, Cloud), By Industry Vertical (BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom, Travel and hospitality, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031
... Industry Forecast, 2021-2031 Contact center analytics refers to the processes and tools that organizations use to gain business performance insights. Management is capable to track and improve various service metrics, including call times, employee performance, ... Read More
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Bot Services Market by Service Type (Platform & Framework), Mode of Channel (Social Media, Website), Interaction Type, Business Function (Sales & Marketing, IT, HR), Vertical (BFSI, Retail & eCommerce) and Region - Global Forecast to 2027
... 2027 The bot services market size to grow from USD 1.6 billion in 2022 to USD 6.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 33.2% during the forecast period. Various factors ... Read More
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2022 Global Forecast for Chatbots In Healthcare Market (2023-2028 Outlook)-High Tech & Emerging Markets Report
... countries. The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales ... Read More
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Cloud-Based Contact Center Market by Component (Solutions and Services), Deployment Mode (Public and Private Cloud), Organization Size, Industry (BFSI, Telecommunications, and Retail and Consumer Goods) and Region - Global Forecast to 2027
... contact center market size is to grow from USD 17.1 billion in 2022 to USD 54.6 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 26.1% during the forecast period. Cloud-based Contact Center ... Read More
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ZoomInfo Cements Its Pivot from Data Provider to Revenue Platform
... itself, moving beyond that of a data vendor to that of a full-blown, multiplatform revenue tool. This will inevitably have ripple effects in the salestech and martech categories as others will need to determine how ... Read More
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The Future of Industries in Latin America
... also want secure payment methods and effective delivery. This translates into reliable, secure, and fast technologies from the beginning to the supply chains' last mile to provide satisfactory experiences that build digital trust and gain ... Read More
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European CRM Applications Forecast, 2022-2026
... advertising, contact center, customer service, digital commerce, marketing, and sales applications — and by European country/region. "The European CRM applications market is continuing its positive growth trajectory into 2022 and beyond. While the market is ... Read More
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Global Office and Contact Center Headset Market Size study, byType (Office and Contact Center), By Connectivity Type (Wired and Wireless)and Regional Forecasts 2022-2028
... in 2021 and is anticipated to grow with a healthy growth rate of more than xx% over the forecast period 2022-2028. In call centres and offices, the use of headsets is expanding, which is boosting ... Read More
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Sustainability and Circularity Matters—Contact Center Growth Opportunities under the ESG Umbrella
... publishing environmental, societal, and governance (ESG) reports detailing internal progress on the United Nations' Sustainability Design Goals (SDGs) and promoting these to customers and supply chain partners. This is particularly timely, given that the COVID-19 ... Read More
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