CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
-
Asia Pacific Loyalty Programs Market Intelligence and Future Growth Dynamics Databook – 50+ KPIs on Loyalty Programs Trends by End-Use Sectors, Operational KPIs, Retail Product Dynamics, and Consumer Demographics - Q3 2024 Update
... PayNXT360’s, loyalty market in the region is expected to grow by 11.0% on annual basis to reach US$52,052.8 million in 2024. In value terms, the loyalty market in the region has recorded a CAGR of ... Read More
-
CRM System Providers in the UK - Industry Market Research Report
... services have expanded to include the automation of many back-office roles, sales procedures and marketing personalisation. Growing technology adoption and the desire by businesses to make operations more efficient and productive have boosted demand for ... Read More
-
The New Loyalty Playbook: Strategies From Leading Brands
... expanding and improving loyalty initiatives with a variety of reward incentives and experiences, companies can generate greater value for both their business and their customers. Euromonitor International’s The New Loyalty Playbook: Strategies From Leading Brands ... Read More
-
Sales Promotion Services
... (all based in the US), as well as Aimia (based in Canada), Cimpress (Netherlands), and 4imprint (UK). COMPETITIVE LANDSCAPE Demand is driven by economic growth and by corporate profits. The profitability of individual companies depends ... Read More
-
Telephone Call Centers
... Conduent, Concentrix, FoundEver, and TeleTech (all based in the US), as well as Atento (Spain), Teleperformance (France), and Transcom Worldwide (Luxembourg). COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The profitability ... Read More
-
UAE Finance Cloud Market Assessment, By Solution [Financial Forecasting, Financial Reporting and Analysis, Security, Governance, Risk and Compliance, Others], By Services [Professional Services, Managed Services], By Application [Revenue Management, Wealth Management, Customer Relationship Management, Account Management, Others], By Deployment [Public Cloud, Private Cloud, Hybrid Cloud], By Enterprise [Large Enterprise, Small and Medium Enterprise], By End-user [Banks, Financial Institutions, Insurance Companies], By Region, Opportunities and Forecast, 2017-2031F
... Management, Others], By Deployment [Public Cloud, Private Cloud, Hybrid Cloud], By Enterprise [Large Enterprise, Small and Medium Enterprise], By End-user [Banks, Financial Institutions, Insurance Companies], By Region, Opportunities and Forecast, 2017-2031F UAE finance cloud market ... Read More
-
Frost Radar™: Voice of Customer Analytics, 2024
... through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to garner customer data that they can use to enhance market intelligence. Voice of customer (VoC) ... Read More
-
2024 Order Management Software Market
... to compete with Amazon and Walmart. And retail supply chain disruptions, record inflation and a looming global recession are greatly challenging retailers after multiple years of growth. Companies must get to a single version of ... Read More
-
Organizational Growth Market Analysis and Forecast to 2033: By Type (Strategic Growth, Operational Growth, Financial Growth, Market Expansion, Product Development, Customer Acquisition, Revenue Growth, Profit Growth, Employee Growth, Others), Product (Software Solutions, Consulting Services, Training Programs, Market Intelligence Tools, Customer Relationship Management Systems, Enterprise Resource Planning Systems, Business Analytics Tools, Performance Management Systems, Others), Services (Advisory Services, Implementation Services, Support Services, Outsourcing Services, Training and Development Services, Market Research Services, Customer Support Services, Others), Technology (Artificial Intelligence, Machine Learning, Big Data Analytics, Cloud Computing, Internet of Things, Blockchain, Robotic Process Automation, Augmented Reality, Virtual Reality, Others), Component (Software, Hardware, Services, Middleware, Network Infrastructure, Data Storage, Security Solutions, Communication S
... Programs, Market Intelligence Tools, Customer Relationship Management Systems, Enterprise Resource Planning Systems, Business Analytics Tools, Performance Management Systems, Others), Services (Advisory Services, Implementation Services, Support Services, Outsourcing Services, Training and Development Services, Market Research Services, ... Read More
-
Global live Chat Software Market 2024-2028
... live chat software market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
-
Global Contact Center Workforce Software Market Research Report 2024(Status and Outlook)
... center, such as agents, supervisors, and managers. The software provides various features and tools to streamline the workforce management process, such as forecasting, scheduling, time tracking, performance monitoring, coaching, and analytics. The software also enables ... Read More
-
Outsourced Contact Centers - 2024 U.S. Market Research Report with Updated Analysis & Forecasts
... in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
-
Answering Services and Contact Centers - 2024 U.S. Market Research Report with Updated Analysis & Forecasts
... assessments of the industry in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by ... Read More
-
Business Support Services - 2024 U.S. Market Research Report with Updated Analysis & Forecasts
... in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
-
Answering Services - 2024 U.S. Market Research Report with Updated Analysis & Forecasts
... United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration ... Read More
-
Indonesia CRM Software - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
... USD 2.60 billion by 2029, growing at a CAGR of 5.30% during the forecast period (2024-2029). Key Highlights CRM stands for customer relationship management, which refers to any tool, strategy, or process that aids businesses ... Read More
-
Contact Center Outsourcing - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
... USD 156.79 billion by 2029, growing at a CAGR of 7.48% during the forecast period (2024-2029). Key Highlights The contact center outsourcing services help decrease operating costs and improve the efficiency of organizations that outsource ... Read More
-
Cloud Services Brokerage Market By Service Type (Aggregation (Multi-Cloud, Data Integration, Automation & Orchestration), Intermediation (Security, Performance & Usage), Arbitrage (Marketplace, Service Catalog, Enablement)) - Global Forecast to 2029
... expected to grow from USD 11.4 billion in 2024 to USD 26.2 billion by 2029 at a Compound Annual Growth Rate (CAGR) of 18.0% during the forecast period. With technological advancement constantly introducing new cloud ... Read More
-
Workforce Management
... at a CAGR of 7.8% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 7.4% CAGR and reach US$18.3 Billion by the end of ... Read More
-
Contact Center Analytics Market Report: Trends, Forecast and Competitive Analysis to 2030
... retail and e-commerce, government and education, IT and telecom, and travel and hospitality markets. The global contact center analytics market is expected to reach an estimated $3.4 billion by 2030 with a CAGR of 11.3% ... Read More
-
Global Businesses Cloud Contact Center Software Market Research Report 2024(Status and Outlook)
... require multiple communications channels (including phone calls and messaging), sophisticated call routing, agent management and analytics. The Global Businesses Cloud Contact Center Software Market Size was estimated at USD 2534.48 million in 2023 and is ... Read More
-
Contact Center-as-a-Service (CCaaS)
... by 2030, growing at a CAGR of 17.8% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 17.2% CAGR and reach US$12.7 Billion by ... Read More
-
Next Generation 911 (2024 Edition)
... products, lifestyles, and technologies. In contrast to a legacy voice-centric E911 network, NG911 supports a more diverse set of IP-based communications, including text, data, photos, and video exchanges that enhance first responders’ speed, accuracy, and ... Read More
-
Global Contact Center Consulting Service Market Analysis and Forecast 2024-2030
... 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period. The US & Canada market for Contact Center Consulting Service is estimated to increase from $ million in 2024 to reach ... Read More
-
Frost Radar™: Cloud Contact Centers in Asia-Pacific, 2024
... the Asia-Pacific cloud contact center services industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based ... Read More
Research Assistance
