CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
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CRM & Customer Service Industry Research & Market Reports
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Global SaaS Customer Relationship Management (CRM) Market 2023-2027
... 13.43% during the forecast period. Our report on the SaaS customer relationship management (CRM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around ... Read More
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Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Region, Service (Customer Relationship Management, Finance and Accounting), Enterprise Size, Vertical (IT and Telecom, BFSI) and Segment Forecast, 2021-2026
... outsourcing market size was valued at US$316.43 billion in 2021 and is expected to grow at a compound annual growth rate (CAGR) of 5.0% during 2022-2026. The business process outsourcing market report provides an executive-level ... Read More
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Traffic Intelligence Offers All Retailers a Path to Understanding and Improving Customer Experience
... cloud technologies bring ecommerce-style analytics capabilities to the brick-and-mortar environment, retailers are eager to gain a layered, contextual understanding of the in-store experiences of their customers. The modern, intelligent store is a data-rich brand hub ... Read More
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Artificial Intelligence (AI) in BFSI Market Analysis And Forecast To 2031: By Technology (Machine Learning, Natural Language Processing (NLP), Computer Vision), By Component (Solution, Service), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), And Region
... Compliance & Security), By End-use (Bank, Insurance, Wealth Management), And Region The global Artificial Intelligence (AI) in BFSI Market was valued at 11.2 billion in 2021 and it is anticipated to grow up to USD ... Read More
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Worldwide Customer Experience Services Market Shares, 2020
... CX services vendors in what was already a highly competitive vendor landscape," said Sangeetika Srivastava, senior research analyst in IDC's Worldwide Services Group. "But this crisis also created new opportunities for vendors that helped the ... Read More
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Frost Radar™: Customer Experience Outsourcing Services in North America, 2022
... increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a row, improving CX ranked as the number-one business goal ... Read More
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Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact
... the critical information they need to assess the global customer journey mapping software market. This report focuses on customer journey mapping software market which is experiencing strong growth. The report gives a guide to the ... Read More
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Event Management Software Market - Global Industry Analysis (2019 - 2021), Growth Trends, and Market Forecast (2022 - 2029)
... the prospects of growth for event management software market. As suggested by a newly released report by Fairfield Market Research, global event management software market that recorded the revenue worth US$5.6 Bn in 2019 will ... Read More
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Customer Relationship Management Market Size & Share 2022 Outlook Report With COVID-19 Updated Analysis Forecast till 2030
... the market dynamics of the industry. It provides an in-depth analysis of the market segments which include types, applications, and competitor analysis. The global Customer Relationship Management market size is growing at a CAGR of ... Read More
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Customer Journey Analytics Market Growth Forecast Analysis Report 2030
... change the market dynamics of the industry. It provides an in-depth analysis of the market segments which include types, applications, and competitor analysis. The global Customer Journey Analytics market size is growing at a CAGR ... Read More
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Ingram Micro's Approach in Enabling Customer Success and Automation with Its Partners
... Market Note provides IDC's perspective on Ingram Micro's approach to enabling partners for customer success and operational automation, two important attributes for partner success with recurring revenue models. Please Note: Extended description available upon request. Read More
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Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment
... of SMB organizations."Today, SMB organizations have complex and mature marketing needs. To be successful, providers must deliver powerful, enterprise-grade platforms in formats that are easy to deploy, integrate, and optimize," said Roger Beharry Lall, research ... Read More
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The Changing Face of Customer Loyalty
... provide added value to loyalty scheme members. One-size-fits all is no longer relevant a tactic, replaced by decentralised and multidimensional ecosystems, which establish an emotional connection with customers and embrace personalised segmentation, with a positive ... Read More
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contact center software Market Size, Share & Trends Report, 2022-2030
... can change the market dynamics of the industry. It provides an in-depth analysis of the market segments which include types, applications, and competitor analysis. The global contact center software market size will reach USD million ... Read More
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Global Banking ERP Software Market Size study & Forecast, by Deployment Mode (On-Premises and Cloud), Application (Payment Management, Staff Operations Management, Customer Relationship Management [CRM], and Others), and End User (Large Enterprise, and Small & Medium Enterprises (SMEs)) and Regional Analysis, 2022-2029
... Medium Enterprises (SMEs)) and Regional Analysis, 2022-2029 Global Banking ERP Software Market is valued at approximately USD XX billion in 2021 and is anticipated to grow with a healthy growth rate of more than XX% ... Read More
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Frost Radar™: Quality Management Systems, 2022
... make it harder for companies to effectively act in accordance with requirements worldwide. Drug manufacturers, for example, must manage the complexities of products, services, and suppliers; innovate quickly; and factor in rising costs to improve ... Read More
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Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie
... In particular, the document focuses on how does Salesforce Genie stack up in helping enterprises move closer to their goal of achieving success in delivering contextual, real-time customer experiences. Please Note: Extended description available upon ... Read More
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Intelligent Virtual Assistant Global Market Briefing 2022Including: Chatbots; (IVA) Intelligent Virtual Assistant Smart Speaker
... growth rate (CAGR) of 35.76%. The global intelligent virtual assistant market is expected to grow from $7262.14 million in 2021 to $154225.07 million in 2031 at a CAGR of 35.74%. Intelligent Virtual Assistant Global Market ... Read More
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Chatbot Global Market Briefing 2022Including: On-Premise; Cloud
... is expected to grow from $4230.18 million in 2021 to $49953.28 million in 2031 at a CAGR of 28%. Chatbot Global Market Briefing 2022 provides strategists, marketers and senior management with the critical information they ... Read More
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Convergent Billing Market Share, Size, Trends, Industry Analysis Report; By Solution (Customer Relationship Management, Settlement and Payment Management, Mediation); By Service; By Deployment; By Region; Segment Forecast, 2022 - 2030
... size is expected to reach USD 69.6 billion by 2030, according to a new study by Polar Market Research. The report “Convergent Billing Market Share, Size, Trends, Industry Analysis Report; By Solution (Customer Relationship Management, ... Read More
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Frost Radar™: Global Business Process Management Services, 2022
... contact center services, and digital solutions companies. Growth across the global BPM services market has accelerated competition and forced service providers to differentiate themselves. Service providers must continuously innovate and spend on next-generation technology research ... Read More
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IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail
... store associates, store attractiveness, and the pursuit of true customer loyalty. Retailers that implemented immersive technologies have achieved enhanced online customer confidence (i.e., virtual try-ons and 3D product representation), better employee satisfaction and motivation (i.e., ... Read More
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Pharmaceutical Customer Relationship Management Software Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... study period (2022-2027). The emergence of the COVID-19 pandemic harmed the world economy and the healthcare system. There is a need to streamline the healthcare process during the COVID-19 times. A CRM software streamlines rapid ... Read More
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Frost Radar™: North American Enterprise Cloud Contact Center Market—2022
... 13.2% compound annual growth rate to reach $9.29 billion by 2026. The North American CCaaS market contributed $3.03 billion of that 2021 amount (representing 14.2% year-over-year growth) and is expected to reach $5.22 billion by ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
... "The customer service applications market continued its growth through 2021 with a resulting year-over-year growth rate of 17.0%," said Mary Wardley, VP, Customer Care and CRM at IDC. "Demonstrating the integral nature of customer service ... Read More
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