CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Global Cloud-based CRM Software Market Growth (Status and Outlook) 2023-2029
... 2022, providing a comprehensive analysis by region and market sector of projected Cloud-based CRM Software sales for 2023 through 2029. With Cloud-based CRM Software sales broken down by region, market sector and sub-sector, this report ... Read More
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Global Corporate Call Center Outsourcing Services Market Growth (Status and Outlook) 2023-2029
... own in-house employees. Contact centers can communicate with customers across a variety of methods, including phone, email, live chat, instant messaging, and social. The handoff of customer interactions to an outside provider ultimately gives companies ... Read More
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Bigtincan Extends Revenue Intelligence Capabilities with Acquisition of SalesDirector.ai
... December 28, 2022. This document also examines some of the trends within sales enablement and how Bigtincan's acquisition of SalesDirector.ai meets the new demands of B2B tech buyers. Please Note: Extended description available upon request. Read More
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Customer Self-Service Software Global Market Briefing 2023
... customer self-service software market is expected to grow from $12899.22 million in 2022 to $98566.49 million in 2032 at a CAGR of 22.55%. Customer Self-Service Software Global Market Briefing 2023 provides strategists, marketers and senior ... Read More
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Global Enterprise Software Market Size study & Forecast, by Type (Enterprise Resource Planning (ERP) Software, Business Intelligence Software, Content Management Software, Supply Chain Management Software, Customer Relationship Management Software, Others), by Deployment (On-premise, Cloud), by Enterprise Size (Large Enterprise, Small & Medium Enterprise), by End-User (BFSI, Retail, Healthcare, IT & Telecom, Government & Education, Manufacturing, Others), and Regional Analysis, 2022-2029
... Enterprise Size (Large Enterprise, Small & Medium Enterprise), by End-User (BFSI, Retail, Healthcare, IT & Telecom, Government & Education, Manufacturing, Others), and Regional Analysis, 2022-2029 Global Enterprise Software Market is valued at approximately USD 196.4 ... Read More
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Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022
... momentum: increasing acceptance of CX as a formidable competitive differentiation strategy and compelling incentives for companies to outsource their CX operations. Improving CX ranked as the number one business goal for the third year in ... Read More
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Trends in Collaboration, Communities, Conferencing, and Events
... the enterprise needs to consider when moving forward. Specifically, this document brings together these seemingly distinct product types because they comprise an emerging pattern of social business that, despite economic headwinds, are increasingly required to ... Read More
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North America (NAFTA) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights The North American Free Trade Agreement (NAFTA) is a trade agreement between ... Read More
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Frost Radar™: Customer Relationship Management Software, 2023
... CRM vendors already offer solutions with collaboration features that can integrate with contact center applications, but they need to continue ironing out the creases that hinder optimal integrations to outperform their competitors. With tremendous volumes ... Read More
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BRIC Countries (Brazil, Russia, India, China) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights Brazil, Russian Federation, India and China (BRIC) are the ... Read More
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Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers?
... as shopping assistants in ecommerce, but the prospects for the future are quite tantalizing. GPT-3 and ChatGPT could represent powerful tools for enhancing personalized product, search, and shopping experiences. By analyzing customer data such as ... Read More
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BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 (Global Almanac)
... also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and ... Read More
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G8 Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights The G8 countries contributed $159,306.1 million in 2021 to the global bpo services ... Read More
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Top 5 Emerging Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights These countries contributed $41,285.0 million to the global bpo services ... Read More
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BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and the annual ... Read More
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Business Support Services Global Market Briefing 2023
... per capita consumption, the market was $80.1 and in terms of global GDP, the market was 0.58%. Business support services was the fourth largest segment within the commercial services market accounting for 12.1% preceded and ... Read More
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Business Analytics & Enterprise Software Global Market Briefing 2023
... In terms of per capita consumption, the market was $54.2 and in terms of global GDP, the market was 0.39%. Business Analytics & Enterprise Software was the largest segment within the information technology market accounting ... Read More
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Global Office and Contact Center Headset Market - Growth, Trends, Covid-19 Impact, and Forecasts (2023 - 2028)
... forecast period (2022-2027). The growth of business process outsourcing and call centers due to the evolving business environment and government involvement has increased the demand for professional headphones in offices and contact centers. · The ... Read More
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Europe Cloud Crm Market - Growth, Trends, Covid-19 Impact, and Forecasts (2023 - 2028)
... it is expected to reach USD 16.61 billion by 2027, registering a CAGR of 6.5% over the period 2022-2027 (henceforth referred to as the forecast period). Key Highlights Cloud CRM is a CRM software in ... Read More
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Event Apps Market Forecast to 2028 - COVID-19 Impact and Global Analysis by Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The event apps market is expected to grow from US$ 1,203.89 million in 2022 to US$ 2,648.46 million by ... Read More
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Global Call Center Services Market Growth (Status and Outlook) 2023-2029
... 2022, providing a comprehensive analysis by region and market sector of projected Call Center Services sales for 2023 through 2029. With Call Center Services sales broken down by region, market sector and sub-sector, this report ... Read More
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Revenue Enablement as the Next Step in the Enablement Journey
... a revenue enablement framework within their organization. "Revenue enablement is a natural extension of current sales enablement capabilities. Both aim to provide sellers with the tools, knowledge, and resources they need to sell more effectively ... Read More
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Global Contact Center Gamification Platform Market Growth (Status and Outlook) 2023-2029
... Platform sales in 2022, providing a comprehensive analysis by region and market sector of projected Contact Center Gamification Platform sales for 2023 through 2029. With Contact Center Gamification Platform sales broken down by region, market ... Read More
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Global Customer Communications Management Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
... and geography), competitor landscape, recent status, and development trends. Furthermore, the report provides strategies for companies to overcome threats posed by COVID-19. Technological innovation and advancement will further optimize the performance of the product, enabling ... Read More
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Global Call Center Gamification Software Market Growth (Status and Outlook) 2023-2029
... Software sales in 2022, providing a comprehensive analysis by region and market sector of projected Call Center Gamification Software sales for 2023 through 2029. With Call Center Gamification Software sales broken down by region, market ... Read More
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