CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Market Perspective: Healthtech DNBs in India and Opportunities for IT Providers
... businesses (DNBs) and opportunities for technology vendors to help them reach their goal toward customer acquisition, path to resiliency, and public offering."Healthtech DNBs are growing rapidly, and partnerships are a win-win for DNBs and technology ... Read More
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Firms Make Progress in Resolving Customer Data Silos, But the Lack of Enterprise Customer Centricity Remains Unaddressed
... The analysis is based on data from IDC's Future of CX Survey that was recently fielded. IDC finds that many CX executives are trying to battle dual priorities of operational efficiency and CX improvement and ... Read More
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Intelligent Retail Decision Making at NRF 2023
... past few years, artificial intelligence (AI) has become a noticeable feature at the show. The focus on AI has shifted, but why? And more importantly, why now? AI is known for driving optimization, efficiency, and ... Read More
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Global Customer Experience Management Market Size study, by Touch Point Type (Store/Branch, Call Center, social media, E-Mail, Mobile, Web Services, Others), By End-Use (Telecom & IT, Public Sector, Energy and Utilities, Retail, Manufacturing, Healthcare, BFSI) and Regional Forecasts 2022-2029
... and Regional Forecasts 2022-2029 Global Customer Experience Management Market is valued at approximately USD 9228.77 Million in 2021 and is anticipated to grow with a healthy growth rate of more than 15.4 % over the ... Read More
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Global Contact Center as a Service Market Growth (Status and Outlook) 2023-2029
... With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their ... Read More
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Highlights from NRF 2023: Retail's Big Show
... attracted over 35,000 attendees across the industry, double the number seen last year at NRF 2022 in the midst of the global COVID-19 pandemic. Technology innovations focused on seven key areas: customer experience, intelligent operations, ... Read More
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Global Contact Center Outsourcing Service Market Growth (Status and Outlook) 2023-2029
... your call center and customer service operations. LPI (LP Information)' newest research report, the “Contact Center Outsourcing Service Industry Forecast” looks at past sales and reviews total world Contact Center Outsourcing Service sales in 2022, ... Read More
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Global Contact Centers Speech Market Growth (Status and Outlook) 2023-2029
... call routing & queuing, and real-time decision making. LPI (LP Information)' newest research report, the “Contact Centers Speech Industry Forecast” looks at past sales and reviews total world Contact Centers Speech sales in 2022, providing ... Read More
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IDC PlanScape: Future of Customer Experience — Implementing Customer Experience Suites Using a CX Services Partner
... and execute a business project that involves implementation of customer experience (CX) software. It describes the types of vendors operating in the CX services space, and it describes the key capabilities and characteristics to look ... Read More
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Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027
... market size to grow from USD 1.9 billion in 2022 to USD 7.0 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 29.7% during the forecast period. Several factors, such as the rising ... Read More
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Global Artificial Intelligence in Call Center Market Growth (Status and Outlook) 2023-2029
... Intelligence in Call Center sales in 2022, providing a comprehensive analysis by region and market sector of projected Artificial Intelligence in Call Center sales for 2023 through 2029. With Artificial Intelligence in Call Center sales ... Read More
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Call Centres in the UK - Industry Market Research Report
... to reach £2.5 billion. More and more, companies are making use of technology to boost customer interaction and diversify revenue streams, which has driven call centre demand. Alongside this, the COVID-19 pandemic propelled the need ... Read More
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Global Intelligent Outbound Call Center Market Growth (Status and Outlook) 2023-2029
... an intelligent customer service bot for enterprise customers. Intelligent customer service bot product. The intelligent outbound bot can automatically initiate robotic outbound calls according to business scenarios, collect business results through human-robot voice dialogues, and ... Read More
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Global Businesses Cloud Contact Center Software Market Growth (Status and Outlook) 2023-2029
... communications channels (including phone calls and messaging), sophisticated call routing, agent management and analytics. LPI (LP Information)' newest research report, the “Businesses Cloud Contact Center Software Industry Forecast” looks at past sales and reviews total ... Read More
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Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... 28.8 Billion by 2028, exhibiting a growth rate (CAGR) of 12.71% during 2023-2028. Healthcare customer relationship management (HCRM) refers to a specialized software-based solution designed for medical institutions to manage customer-related processes. It is usually ... Read More
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Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By Technology (Machine Learning, Natural Language Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2023 - 2032
... Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, ... Read More
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Monitoring Kyndryl's Performance in 2023
... markets it competes and partners in. Kyndryl identified several strategic objectives to address its position in the market coming out of its November 2021 spin-off. IDC will provide specific commentary periodically throughout 2023 on how ... Read More
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Customer Journey Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... reach US$ 29.6 Billion by 2028, exhibiting a growth rate (CAGR) of 17.5% during 2023-2028. Customer journey analytics refers to the process of analyzing and tracking customer experience across every touchpoint in the customer journey. ... Read More
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Serverless Architecture Market Forecasts to 2028 – Global Analysis By Component (Monitoring, Analytics and Other Components), Deployment Model (Private Cloud, Public Cloud and Hybrid), Organization Size (SMEs and Large Enterprises), Software Type (Backend-as-a-service (BaaS), Function-as-a-service (FaaS) and Database), Application (Finance, Human resource information system and Other Applications), End User and Geography
... (FaaS) and Database), Application (Finance, Human resource information system and Other Applications), End User and Geography According to Stratistics MRC, the Global Serverless Architecture Market is accounted for $11.81 billion in 2022 and is expected ... Read More
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Speech-to-text API Market Forecasts to 2028 – Global Analysis By Component (Software and Service), By Deployment (On-Premises and Cloud), By Organization Size (Large Enterprises and Small & Medium-sized Enterprises (SMEs)), By Industry (Banking Finance Services and Insurances (BFSI), IT & Telecom and Other Industries), By Application (Contact Center and Customer Management, Content Transcription and Other Applications) and Geography
... and Insurances (BFSI), IT & Telecom and Other Industries), By Application (Contact Center and Customer Management, Content Transcription and Other Applications) and Geography According to Stratistics MRC, the Global Speech-to-text API Market is accounted for ... Read More
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Cloud-Based Contact Center Market Intelligence Report - Global Forecast 2023-2030
... during the forecast period. Market Statistics: The report provides market sizing and forecasts across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF; multiple currency support helps organization leaders to make better ... Read More
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Saudi Arabia CRM Software Market By Deployment (On-Premises, Cloud), By Enterprise (Large Enterprise, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, Others), By Vertical (BFSI, Manufacturing, IT & Telecom, Retail & Consumer Goods, Healthcare), By Region, Competition Forecast & Opportunities, 2027
... Retail & Consumer Goods, Healthcare), By Region, Competition Forecast & Opportunities, 2027 Saudi Arabia CRM software market is anticipated to register growth with an impressive CAGR in the forecast period, 2023-2027, on the account of ... Read More
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Smart Advisors Market: Segmented: By Component (Software, Services), By Industry (Financial Services, Healthcare, Consumer Electronics, Retails, Travel & Hospitality, Government, Education, Others), By Application (Websites, social media, Mobile Platform, Contact Centers), And Region – Global Analysis of Market Size, Share & Trends For 2021–2022 And Forecasts To 2032
... Analysis of Market Size, Share & Trends For 2021–2022 And Forecasts To 2032 According to a recently published Fatpos Global study on "Smart Advisors Market," the market is segmented by material type, thickness, application, transparency, ... Read More
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Vietnam Software as a Service Market By Business Application (Sales & Marketing, Customer Relationship Management, Business Operations, Finance, Database Management, Enterprise Resource Planning, Others), By Offering (Horizontal SaaS, Vertical SaaS), By Organization Size (Large Enterprises, SMEs), By Deployment (Cloud, On-Premises), By End User (Manufacturing, Healthcare, IT & Telecom, Retail, Education, BFSI, Others), By Region, Competition Forecast & Opportunities, 2018-2028
... SMEs), By Deployment (Cloud, On-Premises), By End User (Manufacturing, Healthcare, IT & Telecom, Retail, Education, BFSI, Others), By Region, Competition Forecast & Opportunities, 2018-2028 The Vietnam Software as a Service Market was valued at USD ... Read More
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Speech Analytics Market by Component (Solutions, Services), Business Function, Application (Customer Experience Management, Sentiment Analysis), Vertical (BFSI, Telecom, Healthcare and Life Sciences) and Region - Global Forecast to 2027
... to grow from USD 2.3 billion in 2022 to USD 5.1 billion by 2027, at a compound annual growth rate (CAGR) of 17.3% during the forecast period. The speech analytics market is expected to grow ... Read More
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