CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Healthcare IT Market - By Solution (Radiology Information Systems, Electronic Health Record, Picture Archiving and Communication Systems, Computerized Physician Order Entry, Vendor Neutral Archives, mHealth, Healthcare Analytics, Telehealth, SCM, CRM, Fraud Management, RCM), By End-Use (Healthcare Providers, Healthcare Payer), & Forecast, 2023 - 2032
... (Healthcare Providers, Healthcare Payer), & Forecast, 2023 - 2032 The healthcare information technology (IT) market is expected to grow enormously through 2030 owing to expanding elderly population across the world. In addition, soaring prevalence of ... Read More
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Pricing Excellence Buyer Case Study: Promotional Product Wholesaler Improves Company Profit, Efficiency, and Customer Experience with Zilliant
... transforming the way it prices and sells its catalog of over 200,000 SKUs through its 10 international brands. Core to the transformation was implementing Zilliant's price optimization and management software, which ultimately delivered a better ... Read More
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Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future
... and analysis of Avaya's February 14, 2023, announcement that it had entered into a Restructuring Support Agreement (RSA) with the overwhelming support of more than 90% of the company's secured lenders. Avaya is looking to ... Read More
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GoTo Democratizes Digital Channel by Bringing the Capabilities to SMBs
... This document also explores how the offering fits in with GoTo's product portfolio as well as how it stacks up against similar competing technologies on the market today. Please Note: Extended description available upon request. Read More
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Significant Recent Announcements in the Voice of the Customer Market
... depth of artificial intelligence (AI), machine learning (ML), and NLP in their offerings," says Lou Reinemann, research director for Voice of the Customer and Customer Success Applications at IDC. "There is a rush to add ... Read More
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Conversational AI is Now the Heart of Customer Experience
... contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and customer self-service. When people talk about the infusion of AI across the customer contact ... Read More
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AI and the Future of Consumer-Generated Content
... impact the consumer content creation process but for many creators, AI will augment rather than replace the human element in content creation," says Greg Ireland, research director at IDC. "Vendors in the content creations tools ... Read More
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Vietnam Conversational AI Market - By Component (Solutions, Managed Services, Professional Services); By Type (Chatbots, Intelligent Virtual Assistants (IVA)); By Deployment (Cloud, On-Premises); By Technology (Natural Language Processing (NLP), ML & Deep Learning, Automatic Speech Recognition (ASR)), Trend Analysis, Competitive Landscape & Forecast, 2019–2029
... Recognition (ASR)), Trend Analysis, Competitive Landscape & Forecast, 2019–2029 Vietnam Conversational AI Market Size almost Quadruples to Touch USD 604.5 Million by 2029 Vietnam conversational AI (artificial intelligence) market is gaining traction because of the ... Read More
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Business Process Management Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... to reach US$ 24.5 Billion by 2028, exhibiting a growth rate (CAGR) of 10.68% during 2023-2028. The increasing need for boosting productivity and engagement of businesses, rising technological advancements in improving the functionalities of BPM ... Read More
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South America Event Apps Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The South America event apps market is expected to grow from US$ 31.90 million in 2022 to ... Read More
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Middle East & Africa Event Apps Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The Middle East & Africa event apps market is expected to grow from US$ 61.74 ... Read More
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Turning Data into Social Value for Sustainable and Responsible Retail
... goals. It shows that digital transformation and better use of data through data analytics increase efficiencies and contribute to more sustainable and socially responsible operations. "Sustainability and social responsibility rhyme with operational efficiency and should ... Read More
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The Field Service Experience Boosts the Next Sale
... expects a buying journey that is holistic, nonlinear, and highly personalized. Still, organizations continue to operate in highly siloed ways that fail to link buyer interactions across customer-facing teams," says Michelle Morgan, research manager, Sales ... Read More
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Enterprise Perceptions of the Importance of Software Vendor Customer Success Services
... the challenging economic environment, is forcing enterprise software buyers to elevate the importance of customer success services in their procurement processes. Well-executed customer success services speed up product adoption and speed-to-value while proving ROI, which ... Read More
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End-User Perceptions of the Value Delivery of Software Vendor Customer Success Services
... but there are various quality improvement areas that need addressing by vendors. These include providing customer success services for all their clients, delivering more business outcome discussions and metrics, and ensuring customer success services are ... Read More
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Europe Event Apps Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The Europe event apps market is expected to grow from US$ 432.52 million in 2022 to US$ ... Read More
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Asia Pacific Event Apps Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The Asia Pacific event apps market is expected to grow from US$ 306.81 million in 2022 ... Read More
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Unicorn Digital-Native Businesses' Journey and Best Practices in Asia/Pacific
... but the journey to achieve this standing is not an easy one. There are key characteristics of successful DNBs and multiple stages in the unicorn journey, which if emulated or studied, will help guide DNBs ... Read More
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Saudi Arabia Cloud Services Market, By Type (Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS)); By Deployment Model (Private Cloud, Public Cloud, Hybrid Cloud); By Organization Size (Large Enterprises, SMEs); By Application (Asset Management, Customer Relationship Management, Enterprise Resource Management, Supply Chain Management, Project & Portfolio Management, Business Intelligence); By Industry Vertical (BFSI, IT & Telecom, Government, Media & Entertainment, Healthcare), Trend Analysis, Competitive Landscape & Forecast, 2019–2029
... Enterprises, SMEs); By Application (Asset Management, Customer Relationship Management, Enterprise Resource Management, Supply Chain Management, Project & Portfolio Management, Business Intelligence); By Industry Vertical (BFSI, IT & Telecom, Government, Media & Entertainment, Healthcare), Trend Analysis, ... Read More
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Chatbot Market Size, Share & Trends, Analysis Report By Application (Customer Services, Branding & Advertising), By Type, By Vertical, By Region (North America, Europe, Asia Pacific, South America), And Segment Forecasts, 2023 - 2030
... Market Growth & Trends The global chatbot market size is expected to reach USD 27,297.2 million by 2030, registering a CAGR of 23.3% from 2023 to 2030, according to a new report by Grand View ... Read More
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Global Cloud-Based Contact Centers Market Growth (Status and Outlook) 2023-2029
... 2022, providing a comprehensive analysis by region and market sector of projected Cloud-Based Contact Centers sales for 2023 through 2029. With Cloud-Based Contact Centers sales broken down by region, market sector and sub-sector, this report ... Read More
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Contact Center As A Service Market Analysis and Forecast to 2032: By Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises and SMEs), and Region
... (CCaaS) is a type of cloud-based call center solution that delivers a complete suite of customer contact features and tools through a pay-as-you-go, subscription-based model. CCaaS solutions are typically delivered via the internet, using a ... Read More
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Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
... 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employees also received higher eNPS scores. Overall, there will be significant growth ... Read More
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Global OCC (Office Call Center) Headphone Market Growth 2023-2029
... center platforms; from Cisco to Avaya to Genesys Cloud. LPI (LP Information)' newest research report, the “OCC (Office Call Center) Headphone Industry Forecast” looks at past sales and reviews total world OCC (Office Call Center) ... Read More
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Cloud Services Market By Component (Solution, Services), By Type (Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), Others), By Deployment Model (Private Cloud, Public Cloud, Hybrid), By Enterprise Size (Large Enterprises, Small and Medium Enterprises), By Application (Asset Management, Customer Relationship Management (CRM), Enterprise Resource Management (ERP), Supply Chain Management (SCM), Project and Portfolio Management, Business Intelligence, Others), By Industry Vertical (BFSI, IT and Telecom, Government, Media and Entertainment, Healthcare, Manufacturing, Oil and Gas, Metals and Mining, Petrochemicals, Energy and Utilities, Pulp and Paper, Agriculture, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031
... Size (Large Enterprises, Small and Medium Enterprises), By Application (Asset Management, Customer Relationship Management (CRM), Enterprise Resource Management (ERP), Supply Chain Management (SCM), Project and Portfolio Management, Business Intelligence, Others), By Industry Vertical (BFSI, IT ... Read More
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