CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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6G Market by Enterprise Application (Holographic Communication, Tactile/Haptic Internet, Fully Automated Driving, Industry 5.0, Internet of Bio-Nano-Things, Deep-sea Sightseeing), Usage Scenario (FeMBB, ERLLC, umMTC, LDHMC, ELPC) - Global Forecast to 2035
... estimated at USD 3.96 billion in 2030 to USD 68.69 billion by 2035, at a Compound Annual Growth Rate (CAGR) of 76.9%. 6G has led to the demand for broadband, reliable connectivity for proper support ... Read More
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Frost Radar™: Unified Communications as a Service in Asia-Pacific, 2024
... (UCaaS) continues to rise globally with the proliferation of cloud communications among mainstream enterprises. Asia-Pacific is primed for robust cloud communications growth as more businesses transition toward cloud solutions to boost their digital agility, reduce ... Read More
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Frost Radar : Unified Communications as a Service in Europe, 2024
... trends and assesses 19 growth and innovation leaders. The Frost Radar™ plots the selected UCaaS providers based on five growth and five innovation criteria that comprise both qualitative and quantitative factors. The quantitative metric used ... Read More
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Global Contact Center Market 2024-2028
... provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest ... Read More
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The Indirect Channel: An Instrumental Go-to-Market Aspect for Many UC&C Providers
... channels for scalability and enhanced customer experiences. It discusses the benefits of a balanced approach between direct and indirect sales, the importance of integrations and AI capabilities, and the necessity of managed services to meet ... Read More
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Growth Opportunities in Global Customer Relationship Management, 2024
... touchpoints, which they can achieve through customer relationship management (CRM) solutions. Businesses aim to capture and leverage the wealth of available customer data to have profitable, productive, value-rich, experience-enhancing, and loyalty-building interactions with their customers ... Read More
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Contact Center Global Market Insights 2024, Analysis and Forecast to 2029, by Market Participants, Regions, Technology, Application, Product Type
... CAGR from 2019 to 2023, and also forecasts its market size to the end of 2029 and its CAGR from 2024 to 2029. For geography segment, regional supply, demand, major players, price is presented from ... Read More
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AWS Marketplace and Build Partner GTM Success
... accelerate business growth, streamline sales processes, and enhance customer engagement. AWS specifically has made available a long list of benefits and attributes for increasing sales for build partner software through AWS Marketplace."AWS has built up ... Read More
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Global Contact Center Quality Assurance Software Market Growth (Status and Outlook) 2024-2030
... 2023. With growing demand in downstream market, the Contact Center Quality Assurance Software is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report ... Read More
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Healthcare CRM Market: Global Market Size, Forecast, Insights, and Competitive Landscape
... report provides holistic understanding of the market along with market sizing, forecast, drivers, challenges, and competitive landscape. The report presents a clear picture of the global healthcare CRM market by segmenting the market based on ... Read More
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Evolving Business Models Drive Industry Transformation and New Growth Opportunities in Programmable Communications
... purchasing and deploying communications. Their value lies in providing a powerful toolset to make business communications applications richer and more tightly integrated within business workflows. For example, an organization may choose to allow its customers ... Read More
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Global Contact Center Intelligence Industry Trends Analysis Report 2024, Forecast to 2032 (Broken Down by Type, End User, Regional Analysis, and Competitive Landscape)
... by conducting both qualitative and quantitative analysis of the market, sharing concrete numbers and thorough insights from different market segments. The quantitative analysis includes both historical and forecast data of various market segments, while the ... Read More
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CRM Applications Companies in China
... the manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is one of the world’s major producers for industrial and consumer products. Far outpacing other economies in the world, ... Read More
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CRM Applications Industry Forecasts - China Focus
... manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is one of the world’s major producers for industrial and consumer products. Far outpacing other economies in the world, China ... Read More
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CRM Applications Markets in China
... maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption and capital investment for over two decades. This new study examines China's economic trends, ... Read More
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Top 10 Strategic Imperatives in Unified Communications and Collaboration, 2024
... shifting business needs, and the growing prevalence of remote and hybrid work arrangements. As organizations seek to enhance communication and collaboration efficiencies, a set of strategic imperatives has emerged that will significantly shape the future ... Read More
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The Unfolding of UC&C Solutions for Employee and Customer Engagement
... has undergone significant transformation, driven by the need to adapt to evolving business environments and technological advancements. Providers have navigated through challenges such as market saturation, economic fluctuations, and competitive pressures, leading to an evolved ... Read More
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Global Customer Engagement Solutions Market 2024-2028
... engagement solutions market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market ... Read More
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Saudi Arabia Finance Cloud Market Assessment, By Solution [Financial Forecasting, Financial Reporting and Analysis, Security, Governance, Risk and Compliance, Others], By Services [Professional Services, Managed Services], By Application [Revenue Management, Wealth Management, Customer Relationship Management, Account Management, Others], By Deployment [Public Cloud, Private Cloud, Hybrid Cloud], By End-user [Banks, Financial Institutions, Insurance Companies], By Region, Opportunities and Forecast, 2017-2031F
... Account Management, Others], By Deployment [Public Cloud, Private Cloud, Hybrid Cloud], By End-user [Banks, Financial Institutions, Insurance Companies], By Region, Opportunities and Forecast, 2017-2031F Saudi Arabia finance cloud market is projected to witness a CAGR ... Read More
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Voice Assistant Market – Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Technology (Speech Recognition, Text to Speech Recognition, Voice Recognition & Natural Language Processing), By Application (Messenger Bots, Websites, Contact Centers & Others), By Region & Competition, 2019-2029F
... Others), By Region & Competition, 2019-2029F Global Voice Assistant Market was valued at USD 4.1 Billion in 2023 and is anticipated to project robust growth in the forecast period with a CAGR of 30% through ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2023: A Market with Consistent Growth
... 2023. "The customer service applications market has settled into a stable rhythm. A growth of 14.6% is relatively high when the age of the market is considered reflecting the ongoing requirement for these applications and ... Read More
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AI Agents Market by Agent Role (Productivity & Personal Assistants, Sales, Marketing, Customer Service, Code Generation), Agent Systems (Single Agent, Multi Agent), Product Type (Ready to Deploy Agents, Build Your Own Agents) - Global Forecast to 2030
... to 2030 The AI agents market is projected to grow from USD 5.1 billion in 2024 to USD 47.1 billion in 2030, with a CAGR of 44.8% during 2024–2030. The AI agent market has been ... Read More
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Global Customer Relationship Management (CRM) in Healthcare Market 2024-2028
... period. The report on the customer relationship management (CRM) in healthcare market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The ... Read More
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Global Loyalty Programs Market Intelligence and Future Growth Dynamics Databook – 50+ KPIs on Loyalty Programs Trends by End-Use Sectors, Operational KPIs, Retail Product Dynamics, and Consumer Demographics - Q3 2024 Update
... global loyalty market is expected to grow by 11.1% on annual basis to reach US$150.9 billion in 2024. In value terms, global loyalty market has recorded a CAGR of 12.4% during 2019–2023.Global loyalty market will ... Read More
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India Loyalty Programs Market Intelligence and Future Growth Dynamics Databook – 50+ KPIs on Loyalty Programs Trends by End-Use Sectors, Operational KPIs, Retail Product Dynamics, and Consumer Demographics - Q3 2024 Update
... loyalty market in the country is expected to grow by 12.0% on annual basis to reach US$5,371.5 million in 2024. In value terms, the loyalty market in the country has recorded a CAGR of 13.5% ... Read More
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