CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
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CRM & Customer Service Industry Research & Market Reports
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Cloud-Based Contact Center
... by 2030, growing at a CAGR of 23.0% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 24.1% CAGR and reach US$122.2 Billion by ... Read More
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Digital Business Support Systems
... 2030, growing at a CAGR of 14.5% over the analysis period 2023-2030. Services Component, one of the segments analyzed in the report, is expected to record a 15.3% CAGR and reach US$13.3 Billion by the ... Read More
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Customer Experience Management
... at a CAGR of 11.4% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 9.8% CAGR and reach US$17.2 Billion by the end of ... Read More
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Social Customer Relationship Management (CRM)
... is expected to reach US$11.9 Billion by 2030, growing at a CAGR of 10.9% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 10.3% ... Read More
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Telecom Analytics
... at a CAGR of 14.2% over the analysis period 2023-2030. Solution Component, one of the segments analyzed in the report, is expected to record a 13.1% CAGR and reach US$19.1 Billion by the end of ... Read More
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Healthcare CRM
... at a CAGR of 12.5% over the analysis period 2023-2030. Healthcare CRM Software, one of the segments analyzed in the report, is expected to record a 11.9% CAGR and reach US$27.4 Billion by the end ... Read More
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Global Contact Center Gamification Platform Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... USD 479.5 million in 2023 and is forecast to a readjusted size of USD 849.7 million by 2030 with a CAGR of 8.5% during review period. Contact Center Gamification Platform is a software solution designed ... Read More
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Worldwide Digital Commerce Applications Market Shares, 2023: The Year Omni-Channel Commerce Came Roaring Back
... marked a definitive shift toward omni-channel strategies, with physical retail making a notable comeback," says Heather Hershey, research director, Worldwide Digital Commerce at IDC. "Consumers are searching for authentic experiences that can delight them in ... Read More
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Worldwide Customer Service Applications Software Forecast, 2024–2028: On Target to Achieve $33.8 Billion in 2028
... customer service applications market has entered into a steady state of growth being helped by the incorporation of AI capabilities. While this is good for suppliers, end-user organizations are working through the new associated costs ... Read More
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Global Customer Contact Agent Gamification Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... USD 569 million in 2023 and is forecast to a readjusted size of USD 1067 million by 2030 with a CAGR of 9.4% during review period. Customer Contact Agent Gamification refers to the application of ... Read More
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CRM System Providers in the US - Industry Market Research Report
... improve and optimize their business processes. Prior to 2020, high corporate profit and low interest rates encouraged capital investment among businesses, including introducing customer relationship management (CRM) software to operations. In 2020, the pandemic significantly ... Read More
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Global Customer Information System Market 2024-2028
... information system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market ... Read More
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6G Market by Enterprise Application (Holographic Communication, Tactile/Haptic Internet, Fully Automated Driving, Industry 5.0, Internet of Bio-Nano-Things, Deep-sea Sightseeing), Usage Scenario (FeMBB, ERLLC, umMTC, LDHMC, ELPC) - Global Forecast to 2035
... estimated at USD 3.96 billion in 2030 to USD 68.69 billion by 2035, at a Compound Annual Growth Rate (CAGR) of 76.9%. 6G has led to the demand for broadband, reliable connectivity for proper support ... Read More
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Frost Radar™: Unified Communications as a Service in Asia-Pacific, 2024
... (UCaaS) continues to rise globally with the proliferation of cloud communications among mainstream enterprises. Asia-Pacific is primed for robust cloud communications growth as more businesses transition toward cloud solutions to boost their digital agility, reduce ... Read More
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Frost Radar : Unified Communications as a Service in Europe, 2024
... trends and assesses 19 growth and innovation leaders. The Frost Radar™ plots the selected UCaaS providers based on five growth and five innovation criteria that comprise both qualitative and quantitative factors. The quantitative metric used ... Read More
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Global Contact Center Market 2024-2028
... provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest ... Read More
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The Indirect Channel: An Instrumental Go-to-Market Aspect for Many UC&C Providers
... channels for scalability and enhanced customer experiences. It discusses the benefits of a balanced approach between direct and indirect sales, the importance of integrations and AI capabilities, and the necessity of managed services to meet ... Read More
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Growth Opportunities in Global Customer Relationship Management, 2024
... touchpoints, which they can achieve through customer relationship management (CRM) solutions. Businesses aim to capture and leverage the wealth of available customer data to have profitable, productive, value-rich, experience-enhancing, and loyalty-building interactions with their customers ... Read More
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Contact Center Global Market Insights 2024, Analysis and Forecast to 2029, by Market Participants, Regions, Technology, Application, Product Type
... CAGR from 2019 to 2023, and also forecasts its market size to the end of 2029 and its CAGR from 2024 to 2029. For geography segment, regional supply, demand, major players, price is presented from ... Read More
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AWS Marketplace and Build Partner GTM Success
... accelerate business growth, streamline sales processes, and enhance customer engagement. AWS specifically has made available a long list of benefits and attributes for increasing sales for build partner software through AWS Marketplace."AWS has built up ... Read More
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Healthcare CRM Market: Global Market Size, Forecast, Insights, and Competitive Landscape
... report provides holistic understanding of the market along with market sizing, forecast, drivers, challenges, and competitive landscape. The report presents a clear picture of the global healthcare CRM market by segmenting the market based on ... Read More
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Evolving Business Models Drive Industry Transformation and New Growth Opportunities in Programmable Communications
... purchasing and deploying communications. Their value lies in providing a powerful toolset to make business communications applications richer and more tightly integrated within business workflows. For example, an organization may choose to allow its customers ... Read More
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Global Contact Center Intelligence Industry Trends Analysis Report 2024, Forecast to 2032 (Broken Down by Type, End User, Regional Analysis, and Competitive Landscape)
... by conducting both qualitative and quantitative analysis of the market, sharing concrete numbers and thorough insights from different market segments. The quantitative analysis includes both historical and forecast data of various market segments, while the ... Read More
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CRM Applications Companies in China
... the manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is one of the world’s major producers for industrial and consumer products. Far outpacing other economies in the world, ... Read More
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CRM Applications Industry Forecasts - China Focus
... manufacturing capabilities and rising consumer consumptions in China have transformed China’s society and economy. China is one of the world’s major producers for industrial and consumer products. Far outpacing other economies in the world, China ... Read More
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