CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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2023 Global: Data Integration Market - Innovative Markets Forecast (2029) report
... 2018 through 2029. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2018 to 2029 using regression ... Read More
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2023 Global: Cloud-Based Contact Center - Innovative Markets Forecast (2029) report
... 2018 through 2029. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2018 to 2029 using regression ... Read More
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Contact Center Transformation Market - Growth, Trends, COVID-19 Impact, and Forecasts (2023 - 2028)
... infrastructure has been digitally transforming the contact centers, flexibility and scalability are added. Benefits, such as the rapid expansion of resources to handle peaks during holiday seasons and scale back during other seasons, have been ... Read More
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Frost Radar™: Cloud Contact Center Services in Asia-Pacific, 2023
... from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027. Large enterprise clients in mature markets, including Japan, Australia, New Zealand, ... Read More
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Conversational AI Market by Offering, Conversational Interface, Business Function (Sales & Marketing, HR, ITSM), Channel, Technology, Vertical (BFSI, Retail & eCommerce, Healthcare & Life Sciences) and Region - Global Forecast to 2028
... market is expected to grow from USD 10.7 billion in 2023 to USD 29.8 billion by 2028, at a CAGR of 22.6% during the forecast period. There are several commercial utilizes for artificial intelligence (AI) ... Read More
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Global Contact Center Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029
... requests by telephone. Market Overview: The latest research study on the global Contact Center market finds that the global Contact Center market reached a value of USD 89861.33 million in 2022. It’s expected that the ... Read More
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AI in Project Management Market by Component (Solution (Robotic Process Automation, Chatbots & Intelligent Virtual Assistants, Others), Service), Application, Deployment Mode, Organization Size, Vertical and Region - Global Forecast to 2028
... in project management is projected to grow from USD 2.5 billion in 2023 to USD 5.7 billion by 2028, at a CAGR of 17.3% during the forecast period. There are several commercial uses for artificial ... Read More
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Cloud Microservices Platform Market By Component (Platform, Services), By Deployment Type (Public, Private, Hybrid), By Application (Data Analytics, Database Applications, Customer Relationship Management, Others), By End User (BFSI, IT and Telecommunications, Government, Healthcare, Retail and eCommerce, Manufacturing, Others): Global Opportunity Analysis and Industry Forecast, 2022-2031
... eCommerce, Manufacturing, Others): Global Opportunity Analysis and Industry Forecast, 2022-2031 The global cloud microservices platform market is anticipated to reach $6,370.7 million by 2031, growing from $952.6 million in 2021 at a CAGR of 21.2 ... Read More
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Cloud-based Contact Center Market– Global Industry Size, Share, Trends, Opportunity, and Forecast. 2018-2028
... trends across vertical industries, including business and enterprise, and the need to develop new capabilities for the current market all contribute to the innovative nature of cloud-based contact centers. Cost reduction is one of the ... Read More
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Asia/Pacific CRM Application Market Shares, 1H22: Salesforce Dominates While Shopify Climbs
... first half of 2022 (January—June 2022). "Moving into the era of the digital business, delivering personalized, seamless, and contextualized experiences at scale is critical as a means to driving exceptional CX. While there has been ... Read More
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Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank
... (CX) transformation journey and how Infosys, a global IT and outsourcing service provider, helped the bank reinvent its CX functions. This document contains the key highlights of the bank's CX efforts and guidance for organizations ... Read More
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"Voice of the Customer" Programs: Where Are They Today? More Importantly, Where Are They Going?
... on customer feedback and sentiment as it is used to improve products, services, and customer journeys and experiences. Brands can, and need to, listen to their customers more than ever. There is more data than ... Read More
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Exploring the Versatility of CPaaS: Use Cases Across Vertical Industries
... evolving demands of the enterprise and consumers, it is important for CPaaS vendors to relentlessly innovate and offer best-in-class, future-proof communication that offers all possible communication channels and features. "Customer experience is the core of ... Read More
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Customer Data Platforms: Foundation for the Future of Customer Experience
... Resiliency and Spending (FERS) Survey and other IDC research. Technology buyers can use this research to benchmark their CDP adoption and learn about new developments in the market. Technology vendors can use this research to ... Read More
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Salesforce Vendor Profile: Addressing Holistic Human Services Through Composable Case Management
... sources. And by embedding real-time decision support into the benefits and services processes through the composable case management capabilities of Public Sector Solutions, Salesforce enables real-time case team and cross-agency collaboration to create empathetic and ... Read More
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Driving Healthcare Consumer Experience and Engagement Through Technology
... the humanization of healthcare. Healthcare organizations, facing a myriad of challenges including labor shortages, inflation, burnout, and regulatory changes, must now acknowledge and embrace the evolving customer sentiment regarding what constitutes a great healthcare experience. ... Read More
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Healthcare IT Market - By Solution (Radiology Information Systems, Electronic Health Record, Picture Archiving and Communication Systems, Computerized Physician Order Entry, Vendor Neutral Archives, mHealth, Healthcare Analytics, Telehealth, SCM, CRM, Fraud Management, RCM), By End-Use (Healthcare Providers, Healthcare Payer), & Forecast, 2023 - 2032
... (Healthcare Providers, Healthcare Payer), & Forecast, 2023 - 2032 The healthcare information technology (IT) market is expected to grow enormously through 2030 owing to expanding elderly population across the world. In addition, soaring prevalence of ... Read More
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Pricing Excellence Buyer Case Study: Promotional Product Wholesaler Improves Company Profit, Efficiency, and Customer Experience with Zilliant
... transforming the way it prices and sells its catalog of over 200,000 SKUs through its 10 international brands. Core to the transformation was implementing Zilliant's price optimization and management software, which ultimately delivered a better ... Read More
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Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future
... and analysis of Avaya's February 14, 2023, announcement that it had entered into a Restructuring Support Agreement (RSA) with the overwhelming support of more than 90% of the company's secured lenders. Avaya is looking to ... Read More
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GoTo Democratizes Digital Channel by Bringing the Capabilities to SMBs
... This document also explores how the offering fits in with GoTo's product portfolio as well as how it stacks up against similar competing technologies on the market today. Please Note: Extended description available upon request. Read More
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Significant Recent Announcements in the Voice of the Customer Market
... depth of artificial intelligence (AI), machine learning (ML), and NLP in their offerings," says Lou Reinemann, research director for Voice of the Customer and Customer Success Applications at IDC. "There is a rush to add ... Read More
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Conversational AI is Now the Heart of Customer Experience
... contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and customer self-service. When people talk about the infusion of AI across the customer contact ... Read More
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AI and the Future of Consumer-Generated Content
... impact the consumer content creation process but for many creators, AI will augment rather than replace the human element in content creation," says Greg Ireland, research director at IDC. "Vendors in the content creations tools ... Read More
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Vietnam Conversational AI Market - By Component (Solutions, Managed Services, Professional Services); By Type (Chatbots, Intelligent Virtual Assistants (IVA)); By Deployment (Cloud, On-Premises); By Technology (Natural Language Processing (NLP), ML & Deep Learning, Automatic Speech Recognition (ASR)), Trend Analysis, Competitive Landscape & Forecast, 2019–2029
... Recognition (ASR)), Trend Analysis, Competitive Landscape & Forecast, 2019–2029 Vietnam Conversational AI Market Size almost Quadruples to Touch USD 604.5 Million by 2029 Vietnam conversational AI (artificial intelligence) market is gaining traction because of the ... Read More
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Business Process Management Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... to reach US$ 24.5 Billion by 2028, exhibiting a growth rate (CAGR) of 10.68% during 2023-2028. The increasing need for boosting productivity and engagement of businesses, rising technological advancements in improving the functionalities of BPM ... Read More
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