CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
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CRM & Customer Service Industry Research & Market Reports
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Worldwide Sales Acceleration Software Forecast, 2023–2027
... the total worldwide market and by geographic region broken out by deployment method. It includes commentary on market growth and the emerging trends and provides actionable advice for technology suppliers. Highlights of this document include: ... Read More
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Worldwide Marketing Campaign Management Software Forecast, 2023–2027
... research service. "Within a year, all martech solutions will feature prompt-based user interfaces and scripted use cases in addition to an explosion of personalized content. However, prompt-based buying behavior will also become common and that ... Read More
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Global Chatbot Market Size & Share Analysis - Growth Trends & Forecasts (2023 - 2028)
... of 30.29% over the forecast period 2022 - 2027. The chatbot market is witnessing growth due to increasing demand for messenger applications and the growing adoption of consumer analytics by various businesses globally. Vendors globally ... Read More
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Business Support Services Market Covering Telephone Call Centers; Collection Agencies; Credit Bureaus; Business Service Centers; Document Preparation Services; Global Summary 2023
... fourth largest segment within the commercial services market accounting for 12.1%. In terms of per capita consumption, the market was $80.1 and in terms of global GDP, the market was 0.58%. Business support services was ... Read More
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Web Accessibility: Preparing for Compliance in 2025 Brings an Intersection of DEI and Customer Experience
... or other impairments affecting equal access, navigation, and interaction with websites. The document offers guidelines to serve as a template for organizations to consider steps in auditing and remediating accessibility issues and establish a culture ... Read More
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Cloud-based Contact Center Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... reach US$ 77.7 Billion by 2028, exhibiting a growth rate (CAGR) of 22.5% during 2023-2028. The increasing use of m-banking apps, rising adoption of cloud computing, and the integration of advanced technologies represent some of ... Read More
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Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Service (Customer Relationship Management, Finance and Accounting), Vertical (IT and Telecom, BFSI), Enterprise Size, Region and Segment Forecast, 2023-2026
... offers a thorough, forward-looking analysis of the global business process outsourcing market, and key segments in a concise format to help executives build proactive and profitable growth strategies. The global business process outsourcing market size ... Read More
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Customer Relationship Management (CRM) Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... market to reach US$ 110.3 Billion by 2028, exhibiting a growth rate (CAGR) of 11.2% during 2023-2028. Customer relationship management, or CRM, refers to various solutions and software employed by organizations to manage the external ... Read More
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Global Recruitment Process Outsourcing (RPO) Market 2023-2030
... End-Use Industries (BFSI, Healthcare, Energy and Power, Manufacturing, IT & Telecom, Education, and Others) Forecast Period (2023-2030) The global RPO market is anticipated to grow at a considerable CAGR of 17.3% during the forecast period. ... Read More
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Worldwide Sales Readiness Software Market Shares, 2022: Organizations Prioritize Sales Preparedness
... emerging trends and provides actionable advice for technology suppliers."The sales readiness software market grew steadily at 24.6% in 2022," says Michelle Morgan, research manager for Sales Force Performance and Productivity at IDC. "Growth can be ... Read More
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Customer Relationship Management (CRM) Software: Global Markets
... report provides estimated market data for the forecast period 2022 through 2027. Revenue forecasts for this period are segmented based on component, deployment, organization size, application, end-use industry and region. The report also focuses on ... Read More
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Field Force Automation Market Outlook- Global Industry Size, Share, Trends, Growth Opportunities, Forecasts by Types, Applications, Countries, and Companies, 2023 to 2030
... outlook of Field Force Automation markets, including forecasts across types, applications, companies, and countries. The report provides market share of potential Field Force Automation market segments and growth opportunities. The report provides insights, industry analysis, ... Read More
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The Effects of an "Inverted Perspective" Approach on Retail Customer Experience
... and indicating how an appropriate back-end platform design can influence consumer service and experience. The integration of "inverted approaches" into the design of retail processes helps retailers focus their attention on the profitability and efficiency ... Read More
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Growth Opportunities in the Voice of Employee Analytics for Customer Experience Success
... analyzed systematically using a VoE analytics tool. Businesses use VoE tools to collect employee ideas, grievances, suggestions, and requirements about the workplace to measure employee experience (EX) and engagement. VoE data and insights are used ... Read More
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Global CRM in Healthcare Market 2023-2027
... CRM in healthcare market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Natural Language Processing Market by Component, Organization Size, Application, Sector (IT & Telecommunications, BFSI, Retail & E-commerce and Healthcare & Life Sciences)—Global Forecast to 2030
... (IT & Telecommunications, BFSI, Retail & E-commerce and Healthcare & Life Sciences)—Global Forecast to 2030 The research report titled ‘Natural Language Processing Market by Component, Organization Size, Application, Sector (IT & Telecommunications, BFSI, Retail & ... Read More
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Programmable Communications Outlook and Opportunities
... and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose capabilities either within a business’s existing communications infrastructure or as an overlay alongside ... Read More
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The Moments That Matter: Use Customer Data to Drive the Right Customer Experience and Increase Revenue and Market Share
... straightforward advice on how to relook at what matters in the digital world. The moments that matter are critical for the customer experience. As organizations digitally transform, many lose sight of the customer, the customer ... Read More
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Retail Contact Center Growth Opportunities in North America—2023
... foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the ... Read More
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Chatbot Market by Offering, Bot Communication (Text, Audio, & Video), Type, Business Function (Sales & Marketing, Contact Centers), Channel Integration, Vertical (Retail & eCommerce, Healthcare & Life Sciences) and Region - Global Forecast to 2028
... The market for chatbot market is estimated to grow from USD 5.4 billion in 2023 to USD 15.5 billion by 2028, at a CAGR of 23.3% during the forecast period. Increasing focus on customer engagement ... Read More
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Application Integration Market by Offering (Platforms and Services), Integration Type, Application (Customer Relationship Management, Enterprise Resource Planning), Vertical (BFSI, Retail & eCommerce, Automotive) and Region - Global Forecast to 2028
... of 20.0% during the forecast period. The rising need to improve time-to-market and boost ROI is driving the application integration market growth. Customer Relationship Management segment to account for larger market share during the forecast ... Read More
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e& enterprise's Analyst Day, 2023: On the Journey from Telco to Techco
... over a decade, we have witnessed the efforts of telecom operators around the globe to transform from traditional connectivity providers into integrated ICT players. e& Group, previously known as Etisalat, is a prominent example of ... Read More
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Artificial Intelligence Platform: By deployment (Cloud and On-premises), By Application (Forecasts and prescriptive models, Chatbots, Speech recognition, Text recognition and Others), By End user (Automotive, IT & Telecommunication, Media and entertainment, Healthcare, Manufacturing and Others) And Region – Global Analysis of Market Size, Share & Trends For 2019–2020 And Forecasts To 2031
... And Region – Global Analysis of Market Size, Share & Trends For 2019–2020 And Forecasts To 2031 Artificial Intelligence Platform: By deployment (Cloud and On-premises), By Application (Forecasts and prescriptive models, Chatbots, Speech recognition, Text ... Read More
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Digital Transformation Market - Global Industry Analysis (2019 - 2022), Growth Trends, and Market Forecast (2023 - 2030)
... sophisticated ones. This has initiated a wave of breakthrough developments across the domain, leading to the incorporation of cutting-edge technologies such as big data, AI, and cloud computing. With such rampant advancements and acceptance of ... Read More
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Cloud-based Contact Center Market: Current Analysis and Forecast (2022-2030)
... call center technology does not require a physical location. It also means anytime, anywhere access, giving you the flexibility to deploy remote agents around the world and scale the workforce to meet demand as needed. ... Read More
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