CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
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CRM & Customer Service Industry Research & Market Reports
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Meralco's CX Transformation: Nurturing Customer Relationships and Trust While Promoting Online Journeys
... by the COVID-19 pandemic. Meralco's customer experience transformation included a technology platform overhaul, integrating digital channels with dedicated digital agents, and managed by a dedicated group overseeing all customer care within Meralco. "Customer experience transformations ... Read More
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Game On in Las Vegas as Verint Pushes to Close the Engagement Gap with Growing CX Automation Announcements
... in Las Vegas in June 2023. Key themes at the event were the use of artificial intelligence and generative AI in customer experience, agent assist, and call center technologies to improve agent performance and customer ... Read More
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Japan CX/CRM Applications Forecast, 2023–2027
... 2027."For the Japan CX software and CRM applications market to continue to grow, it is important for IT suppliers to establish a comprehensive support system for the shift to the Future of Customer Experience model, ... Read More
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Global Real Estate CRM System Supply, Demand and Key Producers, 2023-2029
... during the forecast period (2023-2029). Real estate CRM software helps real estate professionals identify, track, and manage customer interactions with current and prospective buyers and renters. These solutions can simplify multiple business processes, such as ... Read More
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Global Real Estate CRM System Market 2023 by Company, Regions, Type and Application, Forecast to 2029
... USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. The influence of COVID-19 and the Russia-Ukraine War were considered while ... Read More
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Global B2C CRM Software for Airports Supply, Demand and Key Producers, 2023-2029
... % CAGR during the forecast period (2023-2029). This report studies the global B2C CRM Software for Airports demand, key companies, and key regions. This report is a detailed and comprehensive analysis of the world market ... Read More
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Global B2C CRM Software for Airports Market 2023 by Company, Regions, Type and Application, Forecast to 2029
... valued at USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. The influence of COVID-19 and the Russia-Ukraine War were ... Read More
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Worldwide Enterprise Infrastructure Workloads Forecast, 2023–2027
... service providers that offer infrastructure services, and enterprises that plan their IT infrastructure spend can leverage this document toward their planning."IT budgets will tighten in the near term, but the demand that drove double-digit growth ... Read More
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Call Centre Operation in Australia - Industry Market Research Report
... the COVID-19 pandemic, and intensifying competition from offshore operators. While some client businesses outsourced their marketing, information and customer interaction services to call centres in countries like India and the Philippines, others have brought these ... Read More
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The Price of Loyalty: Incentives
... in and implemented a loyalty program as a top marketing initiative at their companies. Loyalty programs can be complicated, but they drive several advantages for retailers. However, they are not created off the cuff, in ... Read More
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IDC PeerScape: Best Practices to Personalize Digital CX in Hospitality and Travel
... first as guests expect and demand customized connected interactions with brands," says Dorothy Creamer, research manager, Hospitality and Travel Digital Transformation Strategies. "Digital CX must be personalized to maintain the higher level of service that ... Read More
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IDC PlanScape: Customer Loyalty in Retail
... customer connection."Loyalty programs, when translated into native and interconnected parts of the commerce platform, are key tools to enhance the overall customer experience and to foster profit and economic efficiency for modern retail companies," said ... Read More
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Saudi Arabia Software as a Service (SaaS) Market, By Solution Type (Customer Relationship Management (CRM), Human Capital Management (HCM), Enterprise Resource Planning (ERP), Operations and Manufacturing, Content Management System (CMS), Supply Chain Management (SCM)); By Deployment Model (Private Cloud, Public Cloud, Hybrid Cloud); By End User (Commercial Enterprises, BFSI, Hospitality & Healthcare, Industrial & Manufacturing, Government & Transportation, IT & Telecommunications), Trend Analysis, Competitive Landscape & Forecast, 2019–2029
... Deployment Model (Private Cloud, Public Cloud, Hybrid Cloud); By End User (Commercial Enterprises, BFSI, Hospitality & Healthcare, Industrial & Manufacturing, Government & Transportation, IT & Telecommunications), Trend Analysis, Competitive Landscape & Forecast, 2019–2029 Saudi Arabia ... Read More
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Salesforce: Empowering Personalized Experiences with Marketing and Commerce GPT
... company launched its generative AI (GenAI) products: Marketing GPT and Commerce GPT. Salesforce intends to usher in the next era of personalization with its recent GenAI-powered technology stack. Please Note: Extended description available upon request. Read More
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Hospital Contact Center Solution Market - Global Size, Share, Trend Analysis, Opportunity and Forecast Report, 2019–2029, Segmented By Service (Professional Services, Managed Services); By Deployment Mode (On-premises, Cloud); By Enterprise Type (Small & Medium-Sized Enterprises (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)
... (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa) Global Hospital Contact Center Solution Market Size More ... Read More
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Global Contact Center as a Service (CCaaS) Market Growth (Status and Outlook) 2023-2029
... 14330 million in 2029; it is expected to grow at a CAGR of 18.7% from 2023 to 2029. United States market for Contact Center as a Service (CCaaS) is estimated to increase from US$ million ... Read More
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Best Practices in Developing Telco B2B Customer Loyalty in EMEA
... telcos to actively manage B2B loyalty as their customer and partner ecosystems become increasingly complex. To excel in this area, telcos need a clear idea on how to differentiate their B2B loyalty offerings from B2C ... Read More
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Worldwide Contact Center Applications Software Market Shares, 2022: CCaaS Turns the Heat Up
... CCaaS, portion of the contact center market has officially become larger than the on premises/other for the first time," said Mary Wardley, program vice president, Customer Care and CRM at IDC. "While it took time ... Read More
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How Will GenAI Impact VOC Programs and Applications
... trends being seen and the headwinds faced by users, as well as the potential outcomes and functionality this new technology will provide. "GenAI is proving to be a major evolution in technology developed to gather, ... Read More
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SAP Sapphire Barcelona 2023: Three Takeaways
... cloud ERP options, revitalized the case for ERP modernization, and infused new goals into its 'Intelligent Enterprise' vision," said Bo Lykkegaard, associate VP, European Software Research at IDC. Please Note: Extended description available upon request. Read More
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A Telco Outlook on Generative AI
... the telecoms sector, reflecting on the past six months of industry discussions and considerations for using generative AI — and AI in general — in the telecoms industry. Please Note: Extended description available upon request. Read More
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Aptos Engage and Revionics Insight: Unified Retail
... 2023. Aptos continues to display leadership in omni-channel retail solutions, with Revionics leading in pricing optimization in the market. Aptos uncovers its strategies in expansion and growth with its executive team emphasizing the alignment with ... Read More
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European Contact Center Market Shares, 2022: Vendors Shaping 2022
... center is a very dynamic space that can ensure healthy revenue, but competition is fierce, and no vendor can remain complacent in the region," said Oru Mohiuddin, senior research manager, IDC European Unified Communications and ... Read More
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Gamification Market by Type (Structural, Content), Offering, Organization Size, Deployment Mode, Application (HRM, CRM, Customer Engagement), End-use Industry (BFSI, Retail & E-commerce, Education & Research) and Geography—Global Forecast to 2030
... an in-depth analysis of gamification market across five major geographies and emphasizes on the current market trends, market sizes, market shares, recent developments, and forecasts till 2030. The global gamification market is projected to reach ... Read More
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Worldwide Enterprise Performance Management Applications Market Shares, 2022: Navigating Uncertainty Through Data-Driven Planning, Scenario Evaluation, and Analysis
... for 2020–2022 and the corresponding shares and growth rates of the largest vendors worldwide. In 2022, the EPM applications market grew 8.7% to reach $6.3 billion. Public cloud deployments grew by 26.5%, while all other ... Read More
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