CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Bloomreach Clarity: Taking Conversational Marketing and Commerce to the Next Level
... capability called Clarity. Clarity is a solution for brands to create conversational shopping agents to assist customers through their ecommerce journeys across channels. Brands can also use Clarity GenAI to assist with rapid concept development ... Read More
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Analysis of Finance Global Business Service Organizations
... of functions supported, years in establishment, and service provider use case of GBS transformation in finance."GBS can continue to drive value for global organizations with improved customer centricity and positive customer experiences and by building ... Read More
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BPO Services Market Summary, Competitive Analysis and Forecast to 2027 (Global Almanac)
... profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract ... Read More
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BPO Services Market Summary, Competitive Analysis and Forecast to 2027
... contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and the ... Read More
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Frost Radar™: Digital Platforms for Customer Care and Engagement in Electric Utilities and Retailers, 2023
... the world’s most dynamic industry in need of change. Electric utilities and power retailers are the backbone of the energy transition as they cope with increasing power demand and changing load patterns driven by electrification. ... Read More
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Growth Opportunities in the Global Network Services Industry, 2023
... than 50 countries. The top 12 providers have captured about 90% of the market. They consist of both network operators and system integrators, with a robust ecosystem of internet service providers and telecom partners around ... Read More
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Germany BPO Services Market Summary, Competitive Analysis and Forecast to 2027
... profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract ... Read More
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Call Center AI Market Size, Share & Trends Analysis Report By Component, By Application, By Deployment, By Enterprise Size, By Industry, By Channel, By Region, And Segment Forecasts, 2023 - 2030
... Growth & Trends The global call center AI market size is expected to reach USD 7.08 billion by 2030, according to a new study by Grand View Research, Inc. It is expected to expand at ... Read More
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Finance Cloud Market Size - By Type (Solution, Services), Application (Wealth Management, Revenue Management, Account Management, Customer Relationship Management, Asset Management), Deployment Model, Enterprise size & Global Forecast, 2023 - 2032
... will witness over 20.5% CAGR between 2023 and 2032, driven by the proliferation of initiatives and the increased utilization of cloud systems in the financial services sector. As financial organizations seek to optimize their operations, ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2022: The Leaders Continue to Lead
... 2022. "While the customer service applications market experienced a dip in growth from 17.2% in 2021 to 13.7% in 2022, the double-digit growth in such a large market, one totally estimated at $15.4 billion, is ... Read More
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Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands
Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands This IDC Vendor Profile offers an overview of Simplr's AI-first customer service platform including features and benefits. Please Note: Extended description available upon request. Read More
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United Arab Emirates Chatbots Market: Prospects, Trends Analysis, Market Size and Forecasts up to 2030
... micro and macro indicators in the United Arab Emirates market. Also, factors that are driving and restraining the chatbots market are highlighted in the study. This is an in-depth business intelligence report based on qualitative ... Read More
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United States Chatbots Market: Prospects, Trends Analysis, Market Size and Forecasts up to 2030
... macro indicators in the United States market. Also, factors that are driving and restraining the chatbots market are highlighted in the study. This is an in-depth business intelligence report based on qualitative and quantitative parameters ... Read More
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Poland Chatbots Market: Prospects, Trends Analysis, Market Size and Forecasts up to 2030
... in the Poland market. Also, factors that are driving and restraining the chatbots market are highlighted in the study. This is an in-depth business intelligence report based on qualitative and quantitative parameters of the market. ... Read More
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India Chatbots Market: Prospects, Trends Analysis, Market Size and Forecasts up to 2030
... in the India market. Also, factors that are driving and restraining the chatbots market are highlighted in the study. This is an in-depth business intelligence report based on qualitative and quantitative parameters of the market. ... Read More
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Vietnam Chatbots Market: Prospects, Trends Analysis, Market Size and Forecasts up to 2030
... in the Vietnam market. Also, factors that are driving and restraining the chatbots market are highlighted in the study. This is an in-depth business intelligence report based on qualitative and quantitative parameters of the market. ... Read More
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Argentina Chatbots Market: Prospects, Trends Analysis, Market Size and Forecasts up to 2030
... in the Argentina market. Also, factors that are driving and restraining the chatbots market are highlighted in the study. This is an in-depth business intelligence report based on qualitative and quantitative parameters of the market. ... Read More
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China Chatbots Market: Prospects, Trends Analysis, Market Size and Forecasts up to 2030
... in the China market. Also, factors that are driving and restraining the chatbots market are highlighted in the study. This is an in-depth business intelligence report based on qualitative and quantitative parameters of the market. ... Read More
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Frost Radar™: Workforce Optimization Solutions, 2023
... experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ... Read More
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Output Management Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... market to reach US$ 11.4 Billion by 2028, exhibiting a growth rate (CAGR) of 2.2% during 2023-2028. Output management software (OMS) is an application-based tool that is used by organizations to automate and centralize document ... Read More
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India Artificial Intelligence (AI) in BFSI Market, By Component (Solution, Services); By Technology (Machine Learning (ML), Natural Language Processing (NLP), Computer Vision, Speech Recognition); By Application (Back Office, Customer Service, Financial Advisory, Risk Management & Compliance); By End User (Banks, Insurance Companies, Wealth Management Firms); By Region (North India, South India, East India, West India), Trend Analysis, Competitive Landscape & Forecast, 2019–2029
... Compliance); By End User (Banks, Insurance Companies, Wealth Management Firms); By Region (North India, South India, East India, West India), Trend Analysis, Competitive Landscape & Forecast, 2019–2029 India Artificial Intelligence (AI) in BFSI Market Size ... Read More
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Speech-to-Text API Market By Component (Software, Services), By Deployment Mode (On-Premise, Cloud), By Application (Contact Center and Customer Management, Content Transcription, Fraud Detection and Prevention, Risk and Compliance Management, Subtitle Generation, Others), By Industry Vertical (BFSI, IT and Telecom, Healthcare, Retail and E-Commerce, Media and Entertainment, Education, Government and Defense, Others): Global Opportunity Analysis and Industry Forecast, 2022-2031
... (BFSI, IT and Telecom, Healthcare, Retail and E-Commerce, Media and Entertainment, Education, Government and Defense, Others): Global Opportunity Analysis and Industry Forecast, 2022-2031 Speech to text is a speech recognition software that enables the recognition ... Read More
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AI in Fintech Market By Component (Solution, Services), By Deployment Mode (On-premise, Cloud), By Application (Virtual Assistants (Chatbots), Business Analytics and Reporting, Customer Behavioral Analytics, Others): Global Opportunity Analysis and Industry Forecast, 2022-2031
... FinTech is used for a wide array of purposes, such as lending decision making, customer support, fraud detection, credit risk assessment, insurance, wealth management, and others. FinTech companies adopt AI for enhanced efficiency, improvised precision ... Read More
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Cloud-Based Contact Center Market Forecasts to 2030 – Global Analysis By Component (Solutions and Services), Deployment Mode (Private Cloud and Public Cloud), Organization Size (Small and Midsize Enterprises (SMEs) and Large Enterprises), Application (Call Routing and Queuing, Data Integration and Recording, Chat Quality and Monitoring, Real-Time Decision-Making, Workforce Optimization and Other Applications), End User (Banking, Financial Services, and Insurance (BFSI), Telecommunications, Information Technology, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences and Other End Users) and By Geography
... and Queuing, Data Integration and Recording, Chat Quality and Monitoring, Real-Time Decision-Making, Workforce Optimization and Other Applications), End User (Banking, Financial Services, and Insurance (BFSI), Telecommunications, Information Technology, Government and Public Sector, Retail and Consumer ... Read More
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Worldwide Customer Communications Management Software Market Shares, 2022: Economy Impedes Communications Modernization
... 2022 saw volatile exchange rates and a decline in communications technologies as buyers sought to derive more value out of their existing investments," said Marci Maddox, research vice president, IDC's Persuasive Content and Digital Experience ... Read More
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