CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Customer Experience Management Market Size, Trends and Analysis by Region, IT Infrastructure, Software Type, Service Type, Industry Verticals and Segment Forecast to 2030
... global Customer Experience Management (CXM) market by IT infrastructure, software type, service type, vertical, regional segments, and key opportunities in a concise format to help executives build proactive and profitable growth strategies. The Customer Experience ... Read More
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Outsourced Contact Centers - 2023 U.S. Market Research Report with Updated COVID-19 & Potential Recession Forecasts
... the industry in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, ... Read More
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Global Customer Experience (CX) Outsourced Market (2023 Edition) – Analysis By Service Channel, End-User, By Region, By Country: Drivers, Trends and Forecast to 2029
... Customer Experience (CX) Outsourced Market (2023 Edition)” which provides a complete analysis of the Global Customer experience (CX) outsourcing Market industry in terms of market segmentation by service channel (Voice/Call Center Outsourced, social media/Chat/Web Outsourced, ... Read More
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2023 Inbound Telemarketing Services Global Market Size & Growth Report with Global Recession Risk Impact
... 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes in-depth ... Read More
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North America Customer Care BPO Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others)
... Manufacturing, Healthcare and Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others) The North America customer care BPO market is expected to grow from US$ 8,275.80 million in 2023 to US$ 12,003.48 million by ... Read More
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Answering Services and Contact Centers - 2023 U.S. Market Research Report with Updated COVID-19 & Potential Recession Forecasts
... and in-depth assessments of the industry in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry ... Read More
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2023 Customer Relations Business Process Management Services Global Market Size & Growth Report with Global Recession Risk Impact
... size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and ... Read More
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2023 Marketing Research Services by Phone Global Market Size & Growth Report with Global Recession Risk Impact
... growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The ... Read More
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2023 Call Support Services Global Market Size & Growth Report with Global Recession Risk Impact
... 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes in-depth ... Read More
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Answering Services - 2023 U.S. Market Research Report with Updated COVID-19 & Potential Recession Forecasts
... in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
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Digital BSS Market by Offering (Solutions & Services), Solution (Revenue & Billing Management, Customer Management, Order Management, and Product Management), Vertical (BFSI, Telecom, and Retail & eCommerce) and Region - Global Forecast to 2028
... digital BSS market is estimated at USD 5.8 billion in 2023 to USD 12.5 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 16.6%. The increasing adoption of cloud-based solutions over traditional on-premises ... Read More
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2023 Outbound Telemarketing Services Global Market Size & Growth Report with Global Recession Risk Impact
... 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes in-depth ... Read More
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Contact Center Software Market by Component (Solutions (Omnichannel Routing, Reporting & Analytics), Services), Organization Size, Deployment Mode, Vertical (BFSI, Telecommunications, & Retail & Consumer Goods) and Region - Global Forecast to 2028
... of contact center software is projected to grow from USD 41.9 billion in 2023 to USD 109.7 billion by 2028 at a CAGR of 21.2% during the forecast period. The growing demand for personalized and ... Read More
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European CRM Application Market Shares, 2022: A Buoyant CRM Market as CX Remains the Top Enterprise Priority
... market shares of leading vendors in sales, marketing, advertising, digital commerce, customer service, and call center applications."Our research shows us that while organizations are feeling the strain of the current economic climate, focusing on customers ... Read More
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Worldwide Contact Center Applications Software Forecast, 2023–2027: Crossing Over 50% into Cloud
... away from being in a global health pandemic, the software world is entering a new era of 'generative AI'–focused use cases and solutions, a leading use case being customer handling," says Mary Wardley, program VP, ... Read More
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IDC PlanScape: Revenue Operations and Intelligence for Predictable Revenue Growth and a Seamless Customer Experience
... predictable revenue, and deliver exceptional customer experiences."By aligning and empowering every facet of an organization, revenue operations and intelligence unlocks the potential for seamless collaboration, data-driven decision making, and predictable growth," says Michelle Morgan, research ... Read More
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IDC PlanScape: Digital Resilience for Insurance Organizations
... to enhance digital resilience. The framework also serves as a scorecard for executives to identify weaknesses and prioritize technology initiatives, use cases, and process/policy changes across functions and the organization. Please Note: Extended description available ... Read More
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Significant Vendor Announcements in VOC
... in their offerings," says Lou Reinemann, research director, Voice of the Customer and Customer Success Applications at IDC. "To address concerns about privacy of data as well as inaccuracies in AI insights, VOC practitioners are ... Read More
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Contact Center Software Market
... & Maintenance, Training & Consulting, Managed Services), By Deployment (Hosted, On-Premise), By Enterprise Size (Large Enterprises, Small & Medium Enterprises), By End Use (BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & ... Read More
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Insights Engine Market Share, Size, Trends, Industry Analysis Report, By Component (Software, Services); By Deployment (Cloud, On-premise); By Enterprise Size; By Application; By Vertical; By Region, And Segment Forecasts, 2023 - 2032
... engine market size is expected to reach USD 14.74 billion by 2032, according to a new study by Polaris Market Research. The report “Insight Engine Market Share, Size, Trends, Industry Analysis Report, By Component (Software, ... Read More
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Global Applicant Tracking Systems Market 2023-2027
... applicant tracking systems market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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Contact Center Digital Transformation in the BFSI Industry: A Customer Perspective-Global, 2023-2024
... Extending this further, BFSI contact centers are now focusing on automating processes to assimilate information and generate insights that deliver memorable experiences at a fraction of the cost. Cost pressures and resource constraints are perpetual ... Read More
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IDC PlanScape: The Retail CRM Platform
... have emerged as indispensable tools for success. They empower retail companies to forge meaningful connections with customers, capturing valuable insights that fuel personalized experiences and drive loyalty. By harnessing the power of CRM platforms, retailers ... Read More
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Meralco's CX Transformation: Nurturing Customer Relationships and Trust While Promoting Online Journeys
... by the COVID-19 pandemic. Meralco's customer experience transformation included a technology platform overhaul, integrating digital channels with dedicated digital agents, and managed by a dedicated group overseeing all customer care within Meralco. "Customer experience transformations ... Read More
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Game On in Las Vegas as Verint Pushes to Close the Engagement Gap with Growing CX Automation Announcements
... in Las Vegas in June 2023. Key themes at the event were the use of artificial intelligence and generative AI in customer experience, agent assist, and call center technologies to improve agent performance and customer ... Read More
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