CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Brazil Chatbot Market Overview, 2028
... an exponential rate, redefining consumer interactions, streamlining processes, and improving user experiences across a wide range of industries. Brazil is undergoing a digital transition, with firms increasingly adopting technology in order to remain competitive. Chatbots ... Read More
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10 Key Announcements from Dreamforce 2023
... Copilot Studio. It also includes major announcements with partners such as Google, Genesys, Databricks, and AWS."Salesforce is one of the largest and most influential companies in the world when it comes to front-end applications like ... Read More
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Asia/Pacific (Excluding Japan and China) Customer Experience Services Forecast, 2022–2027
... landscape of Asia/Pacific, businesses recognize that delivering exceptional CX is the key to unlocking growth and loyalty. They turn to trusted partners for invaluable guidance because navigating this diverse region requires local insight and global ... Read More
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Worldwide Customer Relationship Management Software Market Shares, 2022: Growth Continues Despite Economic Gloom
... billion."The market year 2022 was supposed to be a return to 'business as normal' — meaning, without the pall of the COVID-19 pandemic. For most of the year, it did but with concerns of inflation ... Read More
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IDC PeerScape: Lessons Learned in Measuring Customer Experience
... measurement best practices.There are three key best practices that an organization must learn and adopt if they are to deliver superior customer-centric digital products and services:Shifting to a customer-centric culture where the customer experience and ... Read More
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Worldwide Customer Service Applications Software Forecast, 2023-2027: Growth Remains in Double Digits Despite Economic Concerns
... survey research data reveals that even in the current climate of possible recession and inflation activities, investment in customer experience is one of the three top IT initiatives most immune to budget cuts," says Mary ... Read More
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Bloomreach Clarity: Taking Conversational Marketing and Commerce to the Next Level
... capability called Clarity. Clarity is a solution for brands to create conversational shopping agents to assist customers through their ecommerce journeys across channels. Brands can also use Clarity GenAI to assist with rapid concept development ... Read More
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Analysis of Finance Global Business Service Organizations
... of functions supported, years in establishment, and service provider use case of GBS transformation in finance."GBS can continue to drive value for global organizations with improved customer centricity and positive customer experiences and by building ... Read More
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Global AI Mental Health Chatbots Market 2023 by Company, Regions, Type and Application, Forecast to 2029
... USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. AI Mental Health Chatbots have been gaining popularity and developing a ... Read More
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Global Mental Health Chatbots Market 2023 by Company, Regions, Type and Application, Forecast to 2029
... in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. Mental Health Chatbots are AI-driven applications designed to provide support and assistance for ... Read More
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BPO Services Market Summary, Competitive Analysis and Forecast to 2027 (Global Almanac)
... profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract ... Read More
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Global Mental Health Chatbots Supply, Demand and Key Producers, 2023-2029
... forecast period (2023-2029). Mental Health Chatbots are AI-driven applications designed to provide support and assistance for individuals dealing with mental health issues. They offer a range of services, including emotional support, therapy, and coping strategies. ... Read More
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BPO Services Market Summary, Competitive Analysis and Forecast to 2027
... contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and the ... Read More
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Frost Radar™: Digital Platforms for Customer Care and Engagement in Electric Utilities and Retailers, 2023
... the world’s most dynamic industry in need of change. Electric utilities and power retailers are the backbone of the energy transition as they cope with increasing power demand and changing load patterns driven by electrification. ... Read More
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Growth Opportunities in the Global Network Services Industry, 2023
... than 50 countries. The top 12 providers have captured about 90% of the market. They consist of both network operators and system integrators, with a robust ecosystem of internet service providers and telecom partners around ... Read More
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Germany BPO Services Market Summary, Competitive Analysis and Forecast to 2027
... profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract ... Read More
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Call Center AI Market Size, Share & Trends Analysis Report By Component, By Application, By Deployment, By Enterprise Size, By Industry, By Channel, By Region, And Segment Forecasts, 2023 - 2030
... Growth & Trends The global call center AI market size is expected to reach USD 7.08 billion by 2030, according to a new study by Grand View Research, Inc. It is expected to expand at ... Read More
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Finance Cloud Market Size - By Type (Solution, Services), Application (Wealth Management, Revenue Management, Account Management, Customer Relationship Management, Asset Management), Deployment Model, Enterprise size & Global Forecast, 2023 - 2032
... will witness over 20.5% CAGR between 2023 and 2032, driven by the proliferation of initiatives and the increased utilization of cloud systems in the financial services sector. As financial organizations seek to optimize their operations, ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2022: The Leaders Continue to Lead
... 2022. "While the customer service applications market experienced a dip in growth from 17.2% in 2021 to 13.7% in 2022, the double-digit growth in such a large market, one totally estimated at $15.4 billion, is ... Read More
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Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands
Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands This IDC Vendor Profile offers an overview of Simplr's AI-first customer service platform including features and benefits. Please Note: Extended description available upon request. Read More
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South America Automotive Dealer Management System Market Segmented By Service Type (Cloud Based, On Site), By End Use (Public, Private), By Application (Inventory Management, Dealer Tracking, Customer Relationship Management, Others), By Country, Competition, Opportunity, and Forecast, 2018-2028F
... Forecast, 2018-2028F South America Automotive Dealer Management System market is predicted to proliferate during the upcoming period, owing to the increased demand for software and services for the same by automotive dealers. For the upcoming ... Read More
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Asia-Pacific Automotive Dealer Management System Market By Service Type (Cloud Based, On Site), By End Use (Public, Private), By Application (Inventory Management, Dealer Tracking, Customer Relationship Management, Others), By Country, Competition Forecast & Opportunities, 2028
... Asia-Pacific Automotive Dealer Management System Market is predicted to thrive during the upcoming years due to the rising demand for improved and accessible inventory management in automotive industry. The market is experiencing rapid growth and ... Read More
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United Arab Emirates Chatbots Market: Prospects, Trends Analysis, Market Size and Forecasts up to 2030
... micro and macro indicators in the United Arab Emirates market. Also, factors that are driving and restraining the chatbots market are highlighted in the study. This is an in-depth business intelligence report based on qualitative ... Read More
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United States Chatbots Market: Prospects, Trends Analysis, Market Size and Forecasts up to 2030
... macro indicators in the United States market. Also, factors that are driving and restraining the chatbots market are highlighted in the study. This is an in-depth business intelligence report based on qualitative and quantitative parameters ... Read More
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Poland Chatbots Market: Prospects, Trends Analysis, Market Size and Forecasts up to 2030
... in the Poland market. Also, factors that are driving and restraining the chatbots market are highlighted in the study. This is an in-depth business intelligence report based on qualitative and quantitative parameters of the market. ... Read More
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