CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Retail Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... reach US$ 22.2 Billion by 2028, exhibiting a growth rate (CAGR) of 20.3% during 2023-2028. The growing online shopping activities of individuals to avail discounts and save time, increasing adoption of cloud-based retail analytics solutions, ... Read More
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2023 Outbound Telemarketing Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes ... Read More
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Customer Experience Trends in the Manufacturing Industry: A Customer Perspective—Global, 2023–2024
... the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in ... Read More
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Global AI-powered Mental Health Chatbot Market Growth (Status and Outlook) 2023-2029
... growing demand in downstream market, the AI-powered Mental Health Chatbot is forecast to a readjusted size of US$ million by 2029 with a CAGR of % during review period. The research report highlights the growth ... Read More
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From Perception to Practice: Revenue Life-Cycle Management, Aligning IT and LOB Priorities, and the Potential Future of RLM
... IDC's 2023 SaaSPath Survey. In the dynamic world of digital commerce, revenue life-cycle management (RLM) stands out as essential for efficient operations and revenue optimization. Yet there's a notable difference in how it's viewed by ... Read More
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2023 Answering Services and Contact Centers Global Market Size & Growth Report with Updated COVID-19 & Recession Risk Forecasts
... growth, and regional share across 4 global regions, 22 subregions, and 216 countries. Historical data is from 2011 through 2022, with forecasts for 2023 and 2027. The historical data utilizes in-depth survey results from companies ... Read More
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Outsourced Contact Centers - 2023 U.S. Market Research Report with Updated COVID-19 & Recession Risk Forecasts
... the industry in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, ... Read More
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Answering Services and Contact Centers - 2023 U.S. Market Research Report with Updated COVID-19 & Recession Risk Forecasts
... and in-depth assessments of the industry in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry ... Read More
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2023 Outsourced Contact Centers Global Market Size & Growth Report with Updated COVID-19 & Recession Risk Forecasts
... across 4 global regions, 22 subregions, and 216 countries. Historical data is from 2011 through 2022, with forecasts for 2023 and 2027. The historical data utilizes in-depth survey results from companies in the Outsourced Contact ... Read More
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Answering Services - 2023 U.S. Market Research Report with Updated COVID-19 & Recession Risk Forecasts
... in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
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Pricing Excellence Buyer Case Study: Spire Healthcare Significantly Improves the Customer and Salesperson Experience While Improving Company Efficiency and Performance with PROS
... with transforming the way the company organizes, manages price, and sells its catalog of over 2,500 offerings across its 39 hospitals. Core to its transformation, Spire Healthcare is implementing PROS pricing solutions, including PROS Smart ... Read More
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Automotive Dealer Management System Market by Function (Customer Service, Data Reports, Inventory Management), Application (Customer Relationship Management, Dealer Tracking, Finance), End User, Deployment - Global Forecast 2023-2030
... to reach USD 7.85 billion by 2030 from USD 3.66 billion in 2022, at a CAGR of 9.98% during the forecast period. Market Segmentation & Coverage: This research report analyzes various sub-markets, forecasts revenues, and ... Read More
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Global CRM Outsourcing Market 2023-2027
... market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the ... Read More
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Social Customer Relationship Management Market Outlook to 2030- Forecasts of Market Size, Share, Companies, Countries, Trends, Opportunities, and Industry Developments Report
... size poised to register an optimistic growth between 2024 and 2030. Robust demand from end-user industries, widening applications, and investments in new technologies support the long-term market growth potential. The late-2023 edition- “Social Customer Relationship ... Read More
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Cloud Computing Market by Service Model (Infrastructure as a Service, Platform as a Service, Software as a Service), Solution (Collaboration & Productivity Suites, Customer Relationship Management, Human Capital Management), Workload, Infrastructure, Depl
... Industry - Global Forecast 2023-2030 The Cloud Computing Market size was estimated at USD 456.05 billion in 2022 and expected to reach USD 524.76 billion in 2023, at a CAGR 15.20% to reach USD 1,414.98 ... Read More
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Customer Relationship Management Market Outlook to 2030- Forecasts of Market Size, Share, Companies, Countries, Trends, Opportunities, and Industry Developments Report
... to register an optimistic growth between 2024 and 2030. Robust demand from end-user industries, widening applications, and investments in new technologies support the long-term market growth potential. The late-2023 edition- “Customer Relationship Management Market Outlook ... Read More
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Global Sales Training Providers Market Professional Survey by Types, Applications, and Players, with Regional Growth Rate Analysis and Development Situation, from 2023 to 2028
... growth of the Sales Training Providers industry between the year 2018 to 2028, and breaks down according to the product type, downstream application, and consumption area of Sales Training Providers. The report also introduces players ... Read More
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Insurance Platform Market by Offering (Software (Policy Management, Video KYC/eKYC), Services), Application (Claims Management, CRM, Underwriting & Rating), Insurance Type (General Insurance, Life Insurance), End-user and Region - Global Forecast to 2028
... market is projected to grow from USD 81.7 billion in 2023 to USD 156.0 billion by 2028, at a compound annual growth rate (CAGR) of 13.8% during the forecast period. The growth of the insurance ... Read More
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Asia-Pacific Chatbot Market Outlook, 2028
... recent years, the market has grown significantly year over year, with no indications of stopping. In the Asia-Pacific area, chatbots are being used in a variety of industry verticals. Finance and banking, healthcare, e-commerce, customer ... Read More
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United States (USA) Chatbot Market Overview, 2028
... industries. Furthermore, the market benefits from the ongoing evolution of artificial intelligence and natural language processing technology. These developments have enabled chatbots to not only more precisely understand and respond to user inputs but also ... Read More
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Argentina Chatbot Market Overview, 2028
... with innovative solutions that improve customer interaction, streamline operations, and boost efficiency across a wide range of businesses. Argentina's chatbot market is rapidly expanding, owing to reasons such as rising digitization, a tech-savvy populace, and ... Read More
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Global Chatbot Market Outlook, 2028
... meaningful interactions with users. These chatbots empower businesses to effectively engage with their customers and clients through various communication channels like video, text, voice, file sharing, and images. They are easily accessible through digital platforms ... Read More
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Middle East & Africa Chatbot Market Outlook, 2028
... emerged as a disruptive force among the technological breakthroughs making ripples in the Middle East & Africa market. Chatbots powered by artificial intelligence (AI) are transforming company interactions with customers and streamlining operations. In recent ... Read More
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India Chatbot Market Overview, 2028
... and development of chatbots, driven by increasing company digitization, rising smartphone penetration, and the need for effective customer support solutions. This booming business is distinguished by a varied range of applications, ranging from e-commerce and ... Read More
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United Arab Emirates (UAE) Chatbot Market Overview, 2028
... force within this dynamic landscape. The UAE has seen a spectacular spike in the adoption of chatbot technology across multiple industries, including finance, healthcare, e-commerce, and customer service, as part of its commitment to supporting ... Read More
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