CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
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CRM & Customer Service Industry Research & Market Reports
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Customer Engagement Solutions
... at a CAGR of 11.7% over the analysis period 2024-2030. Customer Engagement Solutions, one of the segments analyzed in the report, is expected to record a 10.5% CAGR and reach US$31.7 Billion by the end ... Read More
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Social Customer Relationship Management (CRM)
... Billion by 2030, growing at a CAGR of 10.8% over the analysis period 2024-2030. Social CRM Solutions, one of the segments analyzed in the report, is expected to record a 10.1% CAGR and reach US$7.8 ... Read More
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Cloud-Based Contact Center
... at a CAGR of 22.9% over the analysis period 2024-2030. Cloud-Based Contact Center Solutions, one of the segments analyzed in the report, is expected to record a 24.0% CAGR and reach US$122.2 Billion by the ... Read More
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Customer Communication Management (CCM)
... 2030, growing at a CAGR of 11.5% over the analysis period 2024-2030. Software Suite, one of the segments analyzed in the report, is expected to record a 11.3% CAGR and reach US$2.4 Billion by the ... Read More
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Advanced Analytics
... CAGR of 18.2% over the analysis period 2024-2030. Big Data Analytics, one of the segments analyzed in the report, is expected to record a 19.2% CAGR and reach US$89.5 Billion by the end of the ... Read More
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Service Analytics
... CAGR of 13.7% over the analysis period 2024-2030. Service Analytics Solutions, one of the segments analyzed in the report, is expected to record a 12.8% CAGR and reach US$1.6 Billion by the end of the ... Read More
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Sales Enablement Platform
... at a CAGR of 20.9% over the analysis period 2024-2030. Sales Enablement Platform, one of the segments analyzed in the report, is expected to record a 18.9% CAGR and reach US$7.6 Billion by the end ... Read More
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Telecom Analytics
... CAGR of 14.1% over the analysis period 2024-2030. Telecom Analytics Solution, one of the segments analyzed in the report, is expected to record a 13.0% CAGR and reach US$19.1 Billion by the end of the ... Read More
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Contact Center Analytics
... at a CAGR of 14.6% over the analysis period 2024-2030. Contact Center Analytics Solutions, one of the segments analyzed in the report, is expected to record a 13.4% CAGR and reach US$3.5 Billion by the ... Read More
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Speech Analytics
... CAGR of 21.0% over the analysis period 2024-2030. Speech Analytics Solutions, one of the segments analyzed in the report, is expected to record a 18.0% CAGR and reach US$5.2 Billion by the end of the ... Read More
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Artificial Intelligence (AI) in Call Centers
... reach US$9.0 Billion by 2030, growing at a CAGR of 23.5% over the analysis period 2024-2030. AI Compute Platforms, one of the segments analyzed in the report, is expected to record a 22.1% CAGR and ... Read More
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Customer Information System
... at a CAGR of 11.3% over the analysis period 2024-2030. Customer Information Solutions, one of the segments analyzed in the report, is expected to record a 10.6% CAGR and reach US$2.0 Billion by the end ... Read More
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CRM Analytics
... CAGR of 10.0% over the analysis period 2024-2030. Sales & Marketing Analytics, one of the segments analyzed in the report, is expected to record a 10.9% CAGR and reach US$12.8 Billion by the end of ... Read More
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Contact Center-as-a-Service (CCaaS)
... at a CAGR of 17.7% over the analysis period 2024-2030. CCaaS Solutions, one of the segments analyzed in the report, is expected to record a 17.1% CAGR and reach US$12.7 Billion by the end of ... Read More
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Customer Journey Analytics Global Market Report 2025
... market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective ... Read More
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Cloud Based Contact Center Global Market Report 2025
... contact center market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly ... Read More
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Predictions for CX Transformation, 2025 to 2026
... Improving the customer experience (CX) and employee experience (EX) are top of mind again in 2025. This is not surprising as Frost & Sullivan research shows a direct correlation between a heightened EX directly impacting ... Read More
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Telemarketing & Call Centers in the US - Industry Market Research Report
... operate as physical locations, many of the services offered can be provided remotely. So as the pandemic forced other companies to shutter their doors, at least temporarily, call centers easily adjusted their operations to accommodate; ... Read More
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Age of Copilots Begins in Financial Services: VeriPark Perspective
... company's strategic initiatives, focusing particularly on their recently introduced Role-Based Copilot solutions, and examines the go-to-market model for these offerings. Additionally, the report offers recommendations for VeriPark to maximize the benefits that can be delivered ... Read More
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Call Center AI Global Market Report 2025
... Media And Entertainment; Travel And HospitalityCovering: IBM Corporation; Microsoft Corporation Inc.; Oracle Corporation;Amazon Web Services Inc.;SAP SE Call Center AI Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management ... Read More
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Call Centre Operation in Australia - Industry Market Research Report
... contributions or donations, and providing information to clients. Telemarketing companies do not own the products or provide the services that they represent. This report covers the scope, size, disposition and growth of the industry including ... Read More
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2025 Global Forecast for Contact Center Workforce Software Market (2026-2031 Outlook)-High Tech Outlook Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2025 Global Forecast for Contact Center Analytics Market (2026-2031 Outlook)-High Tech Outlook Report
... product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from ... Read More
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2025 Global: Contact Center Operations Software Market - Innovative Markets Forecast (2031) report
... accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only ... Read More
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2025 Global: Contact Center Workforce Software Market - Innovative Markets Forecast (2031) report
... accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only ... Read More
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