CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Japan Enterprise Applications Forecast, 2025–2029
... management (CRM) application market, and enterprise resource management (ERM) application market, which IDC defines as submarkets based on the Japan region. The Japan EA software market in 2024 was expected to perform well, thanks to ... Read More
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Auto Dealership CRM Software Global Market Report 2025
... crm software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly ... Read More
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Insurance Chatbot Global Market Report 2025
... is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective with the ... Read More
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Open Source CRM Software Market, By Type (Operational CRM, Analytical CRM, Collaborative CRM, and Other types), By Deployment Mode (On-premises, Cloud-based, and Hybrid), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End-user Industry (BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education, and Others), By Application (Marketing, Sales, Customer service and support, and Others), By Component (Software and Services), By Geography (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)
... CRMs provide a cost-effective alternative for managing relationships and interactions with customers. Some key benefits of open source CRMs include low upfront costs, flexibility to customize features as per business needs, and avoiding vendor lock-ins. ... Read More
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Mobile CRM Software Global Market Report 2025
... market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective ... Read More
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Contact Center As A Service (CCaaS) Global Market Report 2025
... contact center as a service (ccaas) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to ... Read More
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Telecom Analytics Global Market Report 2025
... is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective with the ... Read More
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AI Agents Market by Agent Role (Productivity & Personal Assistants, Sales, Marketing, Customer Service, Code Generation), Agent Systems (Single Agent, Multi Agent), Product Type (Ready to Deploy Agents, Build Your Own Agents) - Global Forecast to 2030
... Impacting various sectors and business operations, the changes are prompted by several key factors. Companies are going for AI agents that can scale up personalized responses due to increasing complexities of customer interactions as well ... Read More
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Argentina Software Market Report and Forecast 2025-2034
... 2034. Aided by the growing digital transformation across industries and the expansion of cloud-based solutions, the market is expected to grow significantly by 2034. The Argentina software market value is increasing due to the critical ... Read More
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Sprinklr '25 Winter SQuAD: Finding a Firm Footing for Growth with a Refreshed Strategy and Continued Investments for an Intelligent Core
... refreshed growth strategy. The company has set itself an ambitious growth plan and Read's three-phased approach is a direct response to meet this goal. Product updates spanned the full suite of solutions, with the resonant ... Read More
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Global Customer Experience Management Services, Forecast to 2029
... struggling to deliver efficient and consistent experiences. This is bringing greater attention and investment opportunities into the CX management services market. Organizations use outsourcing as a competitive strategy to unlock a range of benefits, including ... Read More
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Healthcare Chatbots Global Market Report 2025
... is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective with the ... Read More
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AI for Sales and Marketing Market by Offering (CRM, Chatbots, AI Agents, Digital Marketing, CDP), Application (Content Marketing, Sentiment Analysis, Predictive Analytics, CX), Technology (ML, NLP, Generative AI) and End User - Global Forecast to 2030
... period. The rising demand for automation, personalized customer engagement, and data-driven insights drive AI for the sales and marketing market. AI enhances lead generation, customer segmentation, and predictive analytics, optimizing sales strategies and marketing ROI. ... Read More
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Cloud Based Contact Center Market - Growth, Share, Opportunities & Competitive Analysis, 2024 – 2032
... during the forecast period from 2024 to 2032. The adoption of content curation software is driven by the increasing need for businesses to efficiently aggregate, organize, and distribute content across various platforms. The rising emphasis ... Read More
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Top Market Shifts That Are Impacting the CX Market, and How Companies Establish Their 2025 CX Strategies and Initiatives
... generative artificial intelligence (GenAI), which is expected to profoundly impact customer engagement and support. The integration of AI into CX initiatives raises concerns about customer trust, regulatory compliance, and the need for skilled talent. In ... Read More
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BT Fills a Critical Gap in Contact Centers with Its Comprehensive Portfolio
... robust infrastructure and partnerships, BT provides end-to-end services, including consultancy, multicloud integration, and security, to facilitate seamless migration and modernization. Its focus on voice services, AI integration, and post-deployment support positions BT uniquely to drive ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
... IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. Read More
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Middle East Contact Center Outsourcing Market - 2024-2031
... value of US$ 3,271.51 million in 2031. Contact center outsourcing in the Middle East is mostly driven by the emergence of the Internet, the reduction in telecom rates and the pool of educated, multilingual agents. ... Read More
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Japan Multi-channel Market, Opportunity, Growth Drivers, Industry Trend Analysis and Forecast, 2024-2032
... strategies to enhance customer engagement, optimize brand visibility, and drive revenue growth. This approach integrates multiple digital and traditional marketing channels, enabling businesses to interact with consumers through various touchpoints, including email, social media, websites, ... Read More
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2025 Business Support Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Business Support Services industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts ... Read More
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2023 Enterprise Management Solutions Research Review
... area where businesses all over the world are using software solutions to track, maintain, and optimize their physical assets. It helps both improve operational uptime and save cost. Digital solutions are also changing the way ... Read More
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2025 Answering Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts using models ... Read More
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2025 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Analysis & Forecasts
... 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services and Contact Centers industry combined with country and regional economic, firmographic, and demographic data. Our ... Read More
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling customer relations business process ... Read More
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Artificial Intelligence in Tourism Market by Solution (Virtual Assistant & Chatbots, Pricing & Revenue Management, Booking Management System), End Users (Maritime Travel, Aviation, Cruise Line Operators, Resorts & Theme Parks) - Global Forecast to 2030
... the tourism sector, primarily through ridesharing and shuttles. Data analytics and machine learning algorithms optimize the choice of route based on real-time analysis of the traffic data and historical data on vehicles following the most ... Read More
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