CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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AI as a Service Market by Product Type (Chatbots, ML Framework, API, No Code/Low Code ML Tools), Service Type (Machine Learning as a Service, Natural Language Processing as a Service (Text to Speech), Generative AI as a Service) - Global Forecast to 2029
... as a Service) - Global Forecast to 2029 The AI as a service market is projected to grow from USD 14.00 billion in 2024 to USD 72.13 billion by 2029, at a compound annual growth ... Read More
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2024 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 2012 through 2023, with forecasts for 2024 and ... Read More
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Telecom Cloud Market Size and Forecast (2022 - 2031): Global and Regional Share, Trends, and Growth Opportunity Analysis by Type (Public Cloud, Private Cloud, and Hybrid Cloud), by Service (Communication as a Service (CaaS), Network as a Service (NaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)), by Application (Billing and Provisioning, Unified Communication, Customer Relationship Management (CRM), Operations Support Systems/Business Support Systems (OSS/BSS), and Others), and by End-User (Telecom Operators, Enterprises, and Others), and by Region (North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa)
... as a Service (NaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)), by Application (Billing and Provisioning, Unified Communication, Customer Relationship Management (CRM), Operations Support Systems/Business Support ... Read More
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Global IT Business Process Outsourcing (BPO) Market 2024-2028
... report on the it business process outsourcing (BPO) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
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2024 Broadband, Cable, Telephony, and Satellite Providers Global Market Size & Growth Report with Updated Recession Risk Forecasts
... growth, and regional share across 4 global regions, 22 subregions, and 195 countries. Historical data is from 2012 through 2023, with forecasts for 2024 and 2028. The historical data utilizes in-depth survey results from companies ... Read More
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2024 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Recession Risk Forecasts
... regional share across 4 global regions, 22 subregions, and 195 countries. Historical data is from 2012 through 2023, with forecasts for 2024 and 2028. The historical data utilizes in-depth survey results from companies in the ... Read More
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Answering Services - US Industry Market Research Report with Updated Analysis & Forecasts
... United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration ... Read More
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Outsourced Contact Centers - US Industry Market Research Report with Updated Analysis & Forecasts
... in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
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Answering Services and Contact Centers - US Industry Market Research Report with Updated Analysis & Forecasts
... assessments of the industry in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by ... Read More
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2024 Outsourced Contact Centers Global Market Size & Growth Report with Updated Recession Risk Forecasts
... global regions, 22 subregions, and 195 countries. Historical data is from 2012 through 2023, with forecasts for 2024 and 2028. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry ... Read More
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Speech Analytics
... at a CAGR of 20.9% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 17.9% CAGR and reach US$5.2 Billion by the end of ... Read More
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Customer Success Platforms
... at a CAGR of 18.9% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 15.5% CAGR and reach US$3.9 Billion by the end of ... Read More
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Customer Information System
... at a CAGR of 11.3% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 10.5% CAGR and reach US$2.0 Billion by the end of ... Read More
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Cloud-Based Contact Center
... by 2030, growing at a CAGR of 23.0% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 24.1% CAGR and reach US$122.2 Billion by ... Read More
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Digital Business Support Systems
... 2030, growing at a CAGR of 14.5% over the analysis period 2023-2030. Services Component, one of the segments analyzed in the report, is expected to record a 15.3% CAGR and reach US$13.3 Billion by the ... Read More
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Customer Experience Management
... at a CAGR of 11.4% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 9.8% CAGR and reach US$17.2 Billion by the end of ... Read More
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Social Customer Relationship Management (CRM)
... is expected to reach US$11.9 Billion by 2030, growing at a CAGR of 10.9% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 10.3% ... Read More
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Telecom Analytics
... at a CAGR of 14.2% over the analysis period 2023-2030. Solution Component, one of the segments analyzed in the report, is expected to record a 13.1% CAGR and reach US$19.1 Billion by the end of ... Read More
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Healthcare CRM
... at a CAGR of 12.5% over the analysis period 2023-2030. Healthcare CRM Software, one of the segments analyzed in the report, is expected to record a 11.9% CAGR and reach US$27.4 Billion by the end ... Read More
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Global Contact Center Gamification Platform Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... USD 479.5 million in 2023 and is forecast to a readjusted size of USD 849.7 million by 2030 with a CAGR of 8.5% during review period. Contact Center Gamification Platform is a software solution designed ... Read More
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Worldwide Digital Commerce Applications Market Shares, 2023: The Year Omni-Channel Commerce Came Roaring Back
... marked a definitive shift toward omni-channel strategies, with physical retail making a notable comeback," says Heather Hershey, research director, Worldwide Digital Commerce at IDC. "Consumers are searching for authentic experiences that can delight them in ... Read More
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Worldwide Customer Service Applications Software Forecast, 2024–2028: On Target to Achieve $33.8 Billion in 2028
... customer service applications market has entered into a steady state of growth being helped by the incorporation of AI capabilities. While this is good for suppliers, end-user organizations are working through the new associated costs ... Read More
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CRM System Providers in the US - Industry Market Research Report
... improve and optimize their business processes. Prior to 2020, high corporate profit and low interest rates encouraged capital investment among businesses, including introducing customer relationship management (CRM) software to operations. In 2020, the pandemic significantly ... Read More
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Global Customer Contact Agent Gamification Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... USD 569 million in 2023 and is forecast to a readjusted size of USD 1067 million by 2030 with a CAGR of 9.4% during review period. Customer Contact Agent Gamification refers to the application of ... Read More
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Global Customer Information System Market 2024-2028
... information system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market ... Read More
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