CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Revolutionizing the Digital Landscape: A Deep Dive into Logo’s Cutting-Edge Solutions and Customer-Centric Services
... vendor has emerged as the leader in the enterprise application domain and examines how it uses its customer-oriented and innovation-focused approach to position itself in Türkiye and other geographies.“The transformations in the enterprise application software ... Read More
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Verint's Open CCaaS Platform and Bots Take Center Stage at Verint Analyst Days, 2023
... held in Scottsdale, Arizona, from November 13 to 15, 2023. Business, product, and strategy road map presentations were given by company executives and are discussed in this document. Please Note: Extended description available upon request. Read More
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Global Outbound Telemarketing Services Market 2023-2027
... projections indicate a 2%-4% increase within this category during the forecast period. This comprehensive intelligence report delves into global procurement strategies, offering valuable insights into pricing models, supplier selection criteria, and category management objectives. Unlocking ... Read More
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Asia-Pacific Contact Center Applications Tracker, 2023
... 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam, Malaysia, Indonesia, the Philippines, and Thailand are forecast to witness ... Read More
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Unlocking the Potential of Generative AI in Customer Care Services: Use Cases, Buyer Expectations, and Service Provider Investments
... includes an assessment of use cases/applications, perceived benefits from the agent and customer perspective, key decision makers in utilizing generative AI, and service provider investments."Applications of generative AI in customer care services will help address ... Read More
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Call Center AI Global Market Report 2024
... Media And Entertainment; Travel And HospitalityCovering: Artificial Solutions International AB; IBM Corporation; Microsoft Corporation Inc.; Oracle Corporation;Amazon Web Services Inc. Call Center AI Global Market Report 2024 from The Business Research Company provides strategists, marketers ... Read More
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Cloud Based Contact Center Global Market Report 2024
... Private; Hybrid 4) By Application: Call Routing And Queuing; Data Integration And Recording; Chat Quality And Monitoring; Real-Time Decision Making; Workforce Optimization5) By End-User: Banking, Financial Services and Insurance (BFSI); IT And Telecom; Media And ... Read More
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A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange
... California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improving employee engagement. The highly interactive event created an opportunity for participants ... Read More
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Customer Journey Analytics Global Market Report 2024
... Application: Customer Segmentation and Targeting; Customer Behavioral Analysis; Customer Churn Analysis; Brand Management; Campaign Management; Product Management5) By Industry Vertical: BFSI; IT And Telecom; Healthcare; Retail And eCommerce; Government And Defense; Media And Entertainment; ManufacturingCovering: ... Read More
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Telephone Call Centers Global Market Briefing 2023
... growth rate (CAGR) of 2.02%. The global telephone call centers market is expected to grow from $145.09 billion in 2022 to $177.77 billion in 2032 at a CAGR of 2.05%. Telephone Call Centers Global Market ... Read More
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Retail Analytics Global Market Briefing 2023
... global retail analytics market is expected to grow from $5509.96 million in 2022 to $43810.3 million in 2032 at a CAGR of 23.04%. Retail Analytics Global Market Briefing 2023 provides strategists, marketers and senior management ... Read More
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Customer Loyalty Ecosystems
... multiple benefits, including increased customer engagement and data on customers’ shopping habits. To join an ecosystem, companies should consider which ecosystem model best complements their business model and existing loyalty scheme. Euromonitor International's Customer Loyalty ... Read More
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Property Management Market by Offering (Solutions (Facility Management, CRM Software), Services), Ownership, Geographic Location, End User (Commercial, Industrial, Residential, Recreational Marinas), and Region - Global Forecast to 2028
... grow from USD 24.7 billion in 2023 to USD 36.4 billion by 2028, at a compound annual growth rate (CAGR) of 8.0% during the forecast period. The market is anticipated to grow due to the ... Read More
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In-Store Analytics Market By Component (Software, Services), By Deployment Mode (On-premise, Cloud), By Enterprise Size (Large Enterprise, Small and Medium-sized Enterprise), By Application (Customer Management, Marketing Management, Merchandising Analysis, Store Operations Management, Risk and Compliance Management, Others): Global Opportunity Analysis and Industry Forecast, 2023-2032
... Management, Others): Global Opportunity Analysis and Industry Forecast, 2023-2032 The In-store analytics market was valued for $2,914.73 million in 2022 and is estimated to reach $26,948.25 million by 2032, exhibiting a CAGR of 25.3% from ... Read More
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Call Center Outsourcing Market in Europe 2024-2028
... report on the call center outsourcing market in Europe provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
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Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2024
... centers; Physicians ClinicsCovering: Abbott Laboratories; Medtronic plc; Biotronik SE & Co KG; Cardiac Science Corporation; Schiller AG Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2024 from The Business Research Company provides strategists, ... Read More
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
... buoyant demand from the late 2010s and high private investment in computers and software. While revenue is expected to grow at a CAGR of 5.7% to $161.7 billion over the five years to 2023, growth ... Read More
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Sales Training Provider Market Size, Share, Trends, Growth, Outlook, and Insights Report, 2023- Industry Forecasts by Type, Application, Segments, Countries, and Companies, 2021- 2030
... industry. In 2023, the market is poised to register positive year-on-year growth over 2022. Further, the Sales Training Provider market size maintains a super-linear growth trajectory, registering continuous expansion from 2023 to 2030. As we ... Read More
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CRM in Airlines Market Size, Share, Trends, Growth, Outlook, and Insights Report, 2023- Industry Forecasts by Type, Application, Segments, Countries, and Companies, 2021- 2030
... industry. In 2023, the market is poised to register positive year-on-year growth over 2022. Further, the CRM in Airlines market size maintains a super-linear growth trajectory, registering continuous expansion from 2023 to 2030. As we ... Read More
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IDC PeerScape: Livestream Shopping in Retail — Practices for Contextualizing Consumer Experience
... sell products; it clearly represents a valuable step of the omni-channel and contextual customer experience. It is a digital pathway that bridges the gap between the virtual and physical worlds, enriching the buying experience with ... Read More
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Outbound Telemarketing Market Size, Share, Trends, Growth, Outlook, and Insights Report, 2023- Industry Forecasts by Type, Application, Segments, Countries, and Companies, 2018- 2030
... 2023, the market is poised to register positive year-on-year growth over 2022. Further, the Outbound Telemarketing market size maintains a super-linear growth trajectory, registering continuous expansion from 2023 to 2030. As we enter the late ... Read More
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Frost Radar™: Unified Communications as a Service in Europe, 2023
... top 21 growth and innovation leaders in the European unified communications as a service (UCaaS) market. Competition is intensifying as the market matures. As a result, it is exceedingly important for participants to accelerate innovation ... Read More
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Chatbot Market - Global Chatbot Industry Analysis, Size, Share, Growth, Trends, Regional Outlook, and Forecast 2023-2030 - (By Offering Coverage, By Type Coverage, By Medium Coverage, By Business Function Coverage, By Application Coverage, By Vertical Coverage, By Geographic Coverage and By Company)
... Coverage, By Geographic Coverage and By Company) The global chatbot market, valued at US$5 billion in 2022, is projected to reach US$27.06 billion by 2030, representing a robust CAGR of 23.5% from 2023 to 2030, ... Read More
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Ready, Set, Go! The Race is on to Capitalize on Generative AI in the Contact Center
... interest and holds great promise for optimizing business operations by automating routine tasks, streamlining workflows, and providing intelligent insights that improve efficiency, quality, and performance. Ongoing innovation in artificial intelligence (AI) has introduced GenAI with ... Read More
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Worldwide Customer Relationship Management Applications Software Forecast, 2023-2027: Data in Action Through AI
... of customer outreach, sales, and engagement executed an extraordinary pivot, said Mary Wardley, vice president for Customer Service and Contact Center Applications at IDC. "The tsunami of generative AI has awakened all CRM practitioners to ... Read More
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