CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
-
2024 Global Forecast for Customer Relationship Management (2025-2030 Outlook)-High Tech & Emerging Markets Report
... or service category is within the NAICS Chemical Manufacturing industry. The product or service category is within the NAICS Chemical Manufacturing industry. The global market is expected to increase from USD xx billion in 2025 ... Read More
-
Global Wealth Management CRM Market Professional Survey by Types, Applications, and Players, with Regional Growth Rate Analysis and Development Situation, from 2023 to 2028
... growth of the Wealth Management CRM industry between the year 2018 to 2028, and breaks down according to the product type, downstream application, and consumption area of Wealth Management CRM. The report also introduces players ... Read More
-
Top 10 Growth Opportunities in Customer Experience (CX), 2024
... In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach to CX investments. This industry is in a disruptive state as IT decision-makers and ... Read More
-
Worldwide Enterprise Communities Applications Forecast, 2023–2027: Fans for Brands, Not Just Customers
... a sense of identity and belonging. The ease of finding digital communities has enabled people to find "their people," both personally and professionally. 64% of workers use external communities to do their job, and that ... Read More
-
Sales Force Productivity and Performance Market Dynamics and Vendors for 2024
... also provides a non-exhaustive list of vendors that encapsulate the overarching themes that are driving these trends and will continue to influence the sales technology space well into 2024.“In the evolving landscape of B2B sales, ... Read More
-
What the CFO Persona and Their Delegates Are Looking for in Software Applications for 2024 and Beyond
... evaluations of software in 2024. In our recent IDC 2023 CFO survey, we received feedback on what has frustrated CFOs and their offices. In addition, the survey highlights what they are looking for in technology ... Read More
-
Hosted PBX Market by Offering (Solution and Services), Application (Unified Communication & Collaboration, Mobility, Contact Center), Vertical (BFSI, Retail & eCommerce, Manufacturing, Healthcare & Life Sciences) and Region - Global forecast to 2028
... PBX market is estimated at USD 11.5 billion in 2023 to USD 24.9 billion by 2028, at a Compound Annual Growth Rate (CAGR) of 16.8%. The evolution of Interactive Voice Response (IVR) systems, particularly the ... Read More
-
Customer Experience Outsourcing Services in Europe, Forecast to 2029
... as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generative AI is driving more interest in digital, ... Read More
-
Revolutionizing the Digital Landscape: A Deep Dive into Logo’s Cutting-Edge Solutions and Customer-Centric Services
... vendor has emerged as the leader in the enterprise application domain and examines how it uses its customer-oriented and innovation-focused approach to position itself in Türkiye and other geographies.“The transformations in the enterprise application software ... Read More
-
Verint's Open CCaaS Platform and Bots Take Center Stage at Verint Analyst Days, 2023
... held in Scottsdale, Arizona, from November 13 to 15, 2023. Business, product, and strategy road map presentations were given by company executives and are discussed in this document. Please Note: Extended description available upon request. Read More
-
Global Outbound Telemarketing Services Market 2023-2027
... projections indicate a 2%-4% increase within this category during the forecast period. This comprehensive intelligence report delves into global procurement strategies, offering valuable insights into pricing models, supplier selection criteria, and category management objectives. Unlocking ... Read More
-
Asia-Pacific Contact Center Applications Tracker, 2023
... 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam, Malaysia, Indonesia, the Philippines, and Thailand are forecast to witness ... Read More
-
Unlocking the Potential of Generative AI in Customer Care Services: Use Cases, Buyer Expectations, and Service Provider Investments
... includes an assessment of use cases/applications, perceived benefits from the agent and customer perspective, key decision makers in utilizing generative AI, and service provider investments."Applications of generative AI in customer care services will help address ... Read More
-
Call Center AI Global Market Report 2024
... Media And Entertainment; Travel And HospitalityCovering: Artificial Solutions International AB; IBM Corporation; Microsoft Corporation Inc.; Oracle Corporation;Amazon Web Services Inc. Call Center AI Global Market Report 2024 from The Business Research Company provides strategists, marketers ... Read More
-
Cloud Based Contact Center Global Market Report 2024
... Private; Hybrid 4) By Application: Call Routing And Queuing; Data Integration And Recording; Chat Quality And Monitoring; Real-Time Decision Making; Workforce Optimization5) By End-User: Banking, Financial Services and Insurance (BFSI); IT And Telecom; Media And ... Read More
-
A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange
... California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improving employee engagement. The highly interactive event created an opportunity for participants ... Read More
-
Customer Journey Analytics Global Market Report 2024
... Application: Customer Segmentation and Targeting; Customer Behavioral Analysis; Customer Churn Analysis; Brand Management; Campaign Management; Product Management5) By Industry Vertical: BFSI; IT And Telecom; Healthcare; Retail And eCommerce; Government And Defense; Media And Entertainment; ManufacturingCovering: ... Read More
-
Telephone Call Centers Global Market Briefing 2023
... growth rate (CAGR) of 2.02%. The global telephone call centers market is expected to grow from $145.09 billion in 2022 to $177.77 billion in 2032 at a CAGR of 2.05%. Telephone Call Centers Global Market ... Read More
-
Retail Analytics Global Market Briefing 2023
... global retail analytics market is expected to grow from $5509.96 million in 2022 to $43810.3 million in 2032 at a CAGR of 23.04%. Retail Analytics Global Market Briefing 2023 provides strategists, marketers and senior management ... Read More
-
Customer Loyalty Ecosystems
... multiple benefits, including increased customer engagement and data on customers’ shopping habits. To join an ecosystem, companies should consider which ecosystem model best complements their business model and existing loyalty scheme. Euromonitor International's Customer Loyalty ... Read More
-
Property Management Market by Offering (Solutions (Facility Management, CRM Software), Services), Ownership, Geographic Location, End User (Commercial, Industrial, Residential, Recreational Marinas), and Region - Global Forecast to 2028
... grow from USD 24.7 billion in 2023 to USD 36.4 billion by 2028, at a compound annual growth rate (CAGR) of 8.0% during the forecast period. The market is anticipated to grow due to the ... Read More
-
In-Store Analytics Market By Component (Software, Services), By Deployment Mode (On-premise, Cloud), By Enterprise Size (Large Enterprise, Small and Medium-sized Enterprise), By Application (Customer Management, Marketing Management, Merchandising Analysis, Store Operations Management, Risk and Compliance Management, Others): Global Opportunity Analysis and Industry Forecast, 2023-2032
... Management, Others): Global Opportunity Analysis and Industry Forecast, 2023-2032 The In-store analytics market was valued for $2,914.73 million in 2022 and is estimated to reach $26,948.25 million by 2032, exhibiting a CAGR of 25.3% from ... Read More
-
Call Center Outsourcing Market in Europe 2024-2028
... report on the call center outsourcing market in Europe provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
-
Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2024
... centers; Physicians ClinicsCovering: Abbott Laboratories; Medtronic plc; Biotronik SE & Co KG; Cardiac Science Corporation; Schiller AG Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2024 from The Business Research Company provides strategists, ... Read More
-
Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
... buoyant demand from the late 2010s and high private investment in computers and software. While revenue is expected to grow at a CAGR of 5.7% to $161.7 billion over the five years to 2023, growth ... Read More
Research Assistance
