CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Bot Services Market by Technology (Framework, Platform), Deployment (Contact Center, Mobile Applications, Social Media), Mode, End-User - Global Forecast 2024-2030
... to reach USD 1.46 billion in 2024, at a CAGR 29.88% to reach USD 7.08 billion by 2030. Global Bot Services Market FPNV Positioning Matrix The FPNV Positioning Matrix is pivotal in evaluating the Bot ... Read More
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Contact Center Software Market by Services (Managed Services, Professional Services), Type (Inbound, Integration, Omni-Channel), Deployment, Verticals - Global Forecast 2024-2030
... expected to reach USD 35.10 billion in 2024, at a CAGR 13.13% to reach USD 73.68 billion by 2030. FPNV Positioning Matrix The FPNV Positioning Matrix is pivotal in evaluating the Contact Center Software Market. ... Read More
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Healthcare Chatbots Global Market Report 2024
... Patients; Healthcare Providers; Insurance CompaniesCovering: Your.MD Ltd.; HealthTap Inc.; Sensely Inc.; Buoy Health Inc.; Infermedica Healthcare Chatbots Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical ... Read More
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Customer Loyalty in Retail and Apparel - Thematic Intelligence
... money, talk positively about the business, and return to make more purchases in the future. This is the definition of customer loyalty, and the difference between the success or failure of a retailer. However, building ... Read More
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Open Source CRM Software Market
... Industry (BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education, and Others), By Application (Marketing, Sales, Customer service and support, and Others), By Component (Software and Services), By Geography (North America, Europe, Asia ... Read More
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Global Digital BSS (Business Support Systems) Market Size study & Forecast, by Offering (Solution, Services) By Solution (Revenue and Billing Management, Customer Management, Order Management, Product Management, Others) By Vertical (BFSI, IT and ITES, Telecom, Retail and E-commerce, Media and Entertainment, Manufacturing, Energy and Utilities, Others) and Regional Analysis, 2023-2030
... Retail and E-commerce, Media and Entertainment, Manufacturing, Energy and Utilities, Others) and Regional Analysis, 2023-2030 Global Digital BSS (Business Support Systems) Market is valued approximately at USD 4.97billion in 2022 and is anticipated to grow ... Read More
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Global Emotion Analytics Market Research Report 2024(Status and Outlook)
... attitude, then can be used in CRM (Customer Relationship Management) area, such as to identify how a customer perceives a product, the presentation of a product or an interaction with a representative. The Global Emotion ... Read More
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The Transformation of Customer Loyalty: A Pan-Industry View
... refined and adapted to withstand disruption and changing market conditions. This report explores how loyalty programmes are evolving across key industries worldwide. Euromonitor International's The Transformation of Customer Loyalty: A Pan-Industry View global briefing offers ... Read More
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Online CRM Software Global Market Insights 2024, Analysis and Forecast to 2029, by Manufacturers, Regions, Technology, Application, Product Type
... its CAGR from 2019 to 2023, and also forecasts its market size to the end of 2029 and its CAGR from 2024 to 2029. For geography segment, regional supply, demand, major players, price is presented ... Read More
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Mexico chatbot in BFSI Market Report and Forecast 2024-2032
... between 2024 and 2032. Aided by the steady advancement of artificial intelligence technology and growing digital transformation in the banking, financial services and insurance (BFSI) sector, the market is expected to grow significantly by 2032. ... Read More
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Global Artificial Intelligence in Customer Experience Market Size, Share & Trends Analysis Report, by Deployment, By Application, By End User Industry, By Region Forecasts, 2023 - 2030
... valued at US $ 9.4 Billion in 2022 and is expected to reach US $ 28 Billion by 2030 growing at a CAGR of 14.6% during the forecast period 2023 – 2030. The application of ... Read More
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2024 Global Audio Communication Monitoring Market Industry (2030 Outlook)
... Global Advanced Market Outlook reports provide market size data for a three-year historical trend (2018-2021), a three-year forecast estimate trends (2022-2024), and a five-year outlook projection (2025-2030) for 46 countries. Market and product shipments include ... Read More
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2024 Global Forecast for Cloud-Based Contact Center Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... or service category is within the NAICS Chemical Manufacturing industry. The product or service category is within the NAICS Chemical Manufacturing industry. The global market is expected to increase from USD xx billion in 2025 ... Read More
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2024 Global Forecast for Customer Engagement Solutions Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... or service category is within the NAICS Chemical Manufacturing industry. The product or service category is within the NAICS Chemical Manufacturing industry. The global market is expected to increase from USD xx billion in 2025 ... Read More
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2024 Global Forecast for Customer Journey Analytics Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... or service category is within the NAICS Chemical Manufacturing industry. The product or service category is within the NAICS Chemical Manufacturing industry. The global market is expected to increase from USD xx billion in 2025 ... Read More
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2024 Global Forecast for Customer Experience Management Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... or service category is within the NAICS Chemical Manufacturing industry. The product or service category is within the NAICS Chemical Manufacturing industry. The global market is expected to increase from USD xx billion in 2025 ... Read More
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2024 Global Forecast for Customer Relationship Management (2025-2030 Outlook)-High Tech & Emerging Markets Report
... or service category is within the NAICS Chemical Manufacturing industry. The product or service category is within the NAICS Chemical Manufacturing industry. The global market is expected to increase from USD xx billion in 2025 ... Read More
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Loyalty Management Market By Type (Customer Retention, Customer Loyalty, Channel Loyalty), By Enterprise Size (Large Enterprise, Small and Medium-sized Enterprise), By Industry Vertical (Retail, BFSI, Travel and Hospitality, Manufacturing, IT and Telecom, Media and Entertainment, Healthcare, Others): Global Opportunity Analysis and Industry Forecast, 2023-2032
... Healthcare, Others): Global Opportunity Analysis and Industry Forecast, 2023-2032 The loyalty management market was valued at $5,490 million in 2022 and is estimated to reach $44,006.08 million by 2032, exhibiting a CAGR of 23.5% from ... Read More
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Global Wealth Management CRM Market Professional Survey by Types, Applications, and Players, with Regional Growth Rate Analysis and Development Situation, from 2023 to 2028
... growth of the Wealth Management CRM industry between the year 2018 to 2028, and breaks down according to the product type, downstream application, and consumption area of Wealth Management CRM. The report also introduces players ... Read More
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Top 10 Growth Opportunities in Customer Experience (CX), 2024
... In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach to CX investments. This industry is in a disruptive state as IT decision-makers and ... Read More
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Worldwide Enterprise Communities Applications Forecast, 2023–2027: Fans for Brands, Not Just Customers
... a sense of identity and belonging. The ease of finding digital communities has enabled people to find "their people," both personally and professionally. 64% of workers use external communities to do their job, and that ... Read More
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Sales Force Productivity and Performance Market Dynamics and Vendors for 2024
... also provides a non-exhaustive list of vendors that encapsulate the overarching themes that are driving these trends and will continue to influence the sales technology space well into 2024.“In the evolving landscape of B2B sales, ... Read More
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What the CFO Persona and Their Delegates Are Looking for in Software Applications for 2024 and Beyond
... evaluations of software in 2024. In our recent IDC 2023 CFO survey, we received feedback on what has frustrated CFOs and their offices. In addition, the survey highlights what they are looking for in technology ... Read More
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Hosted PBX Market by Offering (Solution and Services), Application (Unified Communication & Collaboration, Mobility, Contact Center), Vertical (BFSI, Retail & eCommerce, Manufacturing, Healthcare & Life Sciences) and Region - Global forecast to 2028
... PBX market is estimated at USD 11.5 billion in 2023 to USD 24.9 billion by 2028, at a Compound Annual Growth Rate (CAGR) of 16.8%. The evolution of Interactive Voice Response (IVR) systems, particularly the ... Read More
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Customer Experience Outsourcing Services in Europe, Forecast to 2029
... as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generative AI is driving more interest in digital, ... Read More
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