CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Global Cloud-Based Contact Centers Market Growth (Status and Outlook) 2024-2030
... demand in downstream market, the Cloud-Based Contact Centers is forecast to a readjusted size of US$ 43840 million by 2030 with a CAGR of 4.7% during review period. The research report highlights the growth potential ... Read More
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Siemens, Salesforce Partnership to Drive Customer-Centric Servitization in Manufacturing
... management (CRM) systems to drive service efficiency and customer experience in manufacturing."The Siemens and Salesforce partnership highlights the significance of integrating PLM and CRM systems to boost service capabilities and customer satisfaction as well as ... Read More
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Advancements in Contact Center Workforce Optimization—Global
... analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improved customer experience (CX). Improving employee ... Read More
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2024 Global Forecast for Healthcare Crm Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... product or service category is within the NAICS Chemical Manufacturing industry. The product or service category is within the NAICS Chemical Manufacturing industry. The global market is expected to increase from USD xx billion in ... Read More
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Contact Center Analytics Global Market Report 2024
... Risk and Compliance Management; Real-time Monitoring and Reporting; Workforce Optimization; Customer Experience Management5) By Verticals: BFSI; Healthcare and Life Sciences; Manufacturing; Retail and Consumer Goods; Energy and Utilities; Telecom and IT; Travel and Hospitality; Government ... Read More
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Social Media Analytics Market by Offering (Solution and Services), Analytics Type, Business Function (Marketing, Sales and Lead Generation, Finance, Customer Service, Human Resource, Operations), Vertical and Region - Global Forecast to 2028
... for Social Media Analytics is projected to grow from USD 4.8 billion in 2023 to USD 14.6 billion by 2028, at a CAGR of 24.9% during the forecast period. Social media analytics plays a significant ... Read More
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Cloud-Based Contact Center Market Report: Trends, Forecast and Competitive Analysis to 2030
... IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences markets. The global cloud-based contact center market is expected to reach an estimated ... Read More
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Global Customer Experience (CX) Outsourcing Services Growth Opportunities
... compelling incentives for businesses to outsource their CX activities. The market is poised to experience moderate disruption due to the emergence of generative AI technology, which will elevate agents’ productivity and allow companies to leverage ... Read More
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Global Customer Data Platform Market 2024-2028
... data platform market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market ... Read More
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Global Hosted PBX Market Size study & Forecast, by Offering (Solution, Services), by Application (Unified communication and collaboration, Mobility, Call center, Others), by Enterprise (Banking, Financial Services, & Insurance (BFSI), Retail & eCommerce, Healthcare & Life Sciences, Manufacturing, Others) and Regional Analysis, 2023-2030
... Life Sciences, Manufacturing, Others) and Regional Analysis, 2023-2030 Global Hosted PBX Market is valued at approximately USD xx billion in 2022 and is anticipated to grow with a healthy growth rate of more than xx% ... Read More
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Global Call and Contact Center Outsourcing Market Size study & Forecast, by Type (Email Support, Chat Support, Voice, Other) by Outsourcing (Offshore, Onshore), by Services (Inbound Services, Outbound Services), by Enterprise Size (Large Enterprises, Small Enterprises), End Use (IT & Telecom, BFSI, Retail, Manufacturing, Healthcare, Others) and Regional Analysis, 2023-2030
... Enterprises), End Use (IT & Telecom, BFSI, Retail, Manufacturing, Healthcare, Others) and Regional Analysis, 2023-2030 Global Call and Contact Center Outsourcing Market is valued approximately at USD 85.18 billion in 2022 and is anticipated to ... Read More
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Global Office and Contact Center Headsets Market 2024-2028
... The report on the office and contact center headsets market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers ... Read More
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Global Cloud-Based Financial Services CRM Market Professional Survey by Types, Applications, and Players, with Regional Growth Rate Analysis and Development Situation, from 2023 to 2028
... market growth of the Cloud-Based Financial Services CRM industry between the year 2018 to 2028, and breaks down according to the product type, downstream application, and consumption area of Cloud-Based Financial Services CRM. The report ... Read More
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Contact-Center-as-a-Service Market by Type (Integration & Deployment, Managed Services, Support & Maintenance), Solution (Automatic Call Distribution, Call Recording, Computer Telephony Integration), Enterprise Size, End Use - Global Forecast 2024-2030
... at USD 5.51 billion in 2023 and expected to reach USD 6.43 billion in 2024, at a CAGR 16.85% to reach USD 16.40 billion by 2030. FPNV Positioning Matrix The FPNV Positioning Matrix is pivotal ... Read More
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Convergent Billing Market by Solution (Customer Relationship Management, Mediation, Settlement & Payment Management), Service (Consulting Services, Customization Services, Managed Services), Deployment, Enterprise Size - Global Forecast 2024-2030
... USD 16.39 billion in 2023 and expected to reach USD 19.52 billion in 2024, at a CAGR 19.73% to reach USD 57.82 billion by 2030. FPNV Positioning Matrix The FPNV Positioning Matrix is pivotal in ... Read More
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Corrugated Packaging Software Market by Software Type (Customer Relationship, Design and Prepress Software, Enterprise Resource Planning (ERP) Software), Functionality (Inventory Management, Order Management, Packaging Design), End-Use Industry, Deploymen
... Software Market size was estimated at USD 8.16 billion in 2023 and expected to reach USD 9.14 billion in 2024, at a CAGR 12.47% to reach USD 18.58 billion by 2030. FPNV Positioning Matrix The ... Read More
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Patient Experience Technology Market by Component (Digital Patient Engagement, Patient Contact Center Tracking, Patient Contact Centers), Facility Type (Acute Care Facility, Post Acute Care Facility) - Global Forecast 2024-2030
... was estimated at USD 881.40 million in 2023 and expected to reach USD 986.88 million in 2024, at a CAGR 12.45% to reach USD 2,004.38 million by 2030. Global Patient Lifting Equipment Market FPNV Positioning ... Read More
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Clinical Alert & Notification System Market by Function Module (Chronic Care Management, Critical Lab Result, Device Messaging), End-User (Emergency Medical Services, Hospital Administrator & Support Staff, Hospital Contact Center), Deployment Mode - Glob
... The Clinical Alert & Notification System Market size was estimated at USD 6.60 billion in 2023 and expected to reach USD 7.60 billion in 2024, at a CAGR 15.33% to reach USD 17.92 billion by ... Read More
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Contact Center Analytics Market by Solution (Cross-Channel Analytics, Performance Analytics, Predictive Analytics), Service (Integration & Deployment, Managed Service, Support & Maintenance), Deployment, Enterprise Size - Global Forecast 2024-2030
... estimated at USD 2.60 billion in 2023 and expected to reach USD 3.10 billion in 2024, at a CAGR 19.39% to reach USD 9.02 billion by 2030. FPNV Positioning Matrix The FPNV Positioning Matrix is ... Read More
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Energy Cloud Market by Solution (Customer Relationship Management, Enterprise Asset Management, Reporting & Analytics), Service (Managed Services, Professional Services), Service Model, Deployment Model, Organization Size - Global Forecast 2024-2030
... estimated at USD 19.83 billion in 2023 and expected to reach USD 23.76 billion in 2024, at a CAGR 19.87% to reach USD 70.55 billion by 2030. FPNV Positioning Matrix The FPNV Positioning Matrix is ... Read More
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Hotel & Hospitality Management Software Market by Product (Booking & Reservation Software, Customer Relationship Management Software, Event Management Software), Deployment (On-Cloud, On-Premises), Organization Size, End-User - Global Forecast 2024-2030
... Market size was estimated at USD 2.50 billion in 2023 and expected to reach USD 2.66 billion in 2024, at a CAGR 6.83% to reach USD 3.98 billion by 2030. FPNV Positioning Matrix The FPNV ... Read More
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Customer Relationship Management Market by Solution (CRM Analytics, Customer Experience Management, Customer Service), Deployment (Cloud, On-Premise), Enterprise Size, End-Use - Global Forecast 2024-2030
... in 2023 and expected to reach USD 62.30 billion in 2024, at a CAGR 8.16% to reach USD 99.87 billion by 2030. FPNV Positioning Matrix The FPNV Positioning Matrix is pivotal in evaluating the Customer ... Read More
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Software as a Service Market by Deployment Type (Hybrid Cloud, Private Cloud, Public Cloud), Application (BI & Analytics, Collaboration & Communication, Customer Relationship Management), Industry - Global Forecast 2024-2030
... size was estimated at USD 77.72 billion in 2023 and expected to reach USD 87.56 billion in 2024, at a CAGR 13.31% to reach USD 186.41 billion by 2030. Global Software as a Service Market ... Read More
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Enterprise Software Market by Software (Business Intelligence Software, Content Management Software, Customer Relationship Management Software), Organization Size (Large Enterprises, SMEs), Vertical, Application, Deployment - Global Forecast 2024-2030
... USD 65.96 billion in 2023 and expected to reach USD 70.23 billion in 2024, at a CAGR 6.57% to reach USD 102.99 billion by 2030. FPNV Positioning Matrix The FPNV Positioning Matrix is pivotal in ... Read More
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Customer Journey Management Market by Services (Consulting Services, Managed Services, Professional Services), Touchpoint (Branch or Store, Call Center, Email), Deployment, Application, Verticals - Global Forecast 2024-2030
... USD 16.95 billion in 2023 and expected to reach USD 20.26 billion in 2024, at a CAGR 19.62% to reach USD 59.42 billion by 2030. FPNV Positioning Matrix The FPNV Positioning Matrix is pivotal in ... Read More
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