CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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SugarCRM Expands Revenue Intelligence Capabilities With sales-i Acquisition
... on new revenue opportunities."SugarCRM's recent acquisition highlights the growing importance of data-driven insights for navigating the complexities of B2B manufacturing relationships. The confluence of sales intelligence, sales automation, and AI capabilities empowers manufacturers to identify ... Read More
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Global Outsourced Call Centers (Outsourced Contact Centers) Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... size was valued at USD million in 2023 and is forecast to a readjusted size of USD million by 2030 with a CAGR of % during review period. In today’s business parlance, outsourcing refers to ... Read More
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Worldwide Contact Center Applications Software Market Shares, 2023: It's a Cloud World
... the year that began the 'race to embrace' generative AI technology among suppliers. GenAI enhancements abound," said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. "However, end-user organizations are following with ... Read More
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Telecom Service Assurance Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)
... USD 17.97 billion by 2029, growing at a CAGR of 10.04% during the forecast period (2024-2029). Key Highlights One of the primary drivers for the global telecom service assurance market is the escalating mobile penetration ... Read More
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Global Cloud-Based Contact Centers Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... million in 2023 and is forecast to a readjusted size of USD 45010 million by 2030 with a CAGR of 4.3% during review period. The Global Info Research report includes an overview of the development ... Read More
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2024 Global: Live Chat Software Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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2024 Global: Intelligent Virtual Assistant Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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2024 Global: Field Force Automation Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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2024 Global: Healthcare Crm Market - Innovative Markets Forecast (2030) report
... 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 using regression ... Read More
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Growth Opportunities in Customer Experience Management Services, Asia-Pacific, 2024
... legacy contact center systems and solutions cannot keep up with evolving customer needs and advances in technology. Customers in the digital era expect highly personalized and continued customer service across their preferred communication channels. However, ... Read More
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Event Management Software Market by Offering (Services, Software), Deployment Mode (Cloud, On-premises), Event Type (Virtual, In-Person), Organization Size, End User, and Geography - Global Industry Analysis, Opportunities and Forecast up to 2030
... Market Size The global event management software market size was valued at $15.43 billion in 2024 and is projected to reach $40.81 billion by 2030, growing at a CAGR of 17.6% during the forecast period. ... Read More
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Global HubSpot Consulting Service Competitive Landscape Professional Research Report 2024
... and customer service platform. These consultants assist businesses in leveraging the full potential of HubSpot tools to optimize their inbound marketing strategies, automate workflows, and improve overall customer relationship management. HubSpot consultants may offer services ... Read More
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Global CRM Software for Forex Brokerages Competitive Landscape Professional Research Report 2024
... forex trading industry. Tailored to the unique needs of forex brokerages, this software enables efficient management of client information, trading history, and account details in a centralized database. It facilitates lead management, allowing brokerages to ... Read More
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Global CRM Cloud Competitive Landscape Professional Research Report 2024
... interactions, sales, marketing, and customer service activities in a centralized platform. The CRM system stores customer data, including contact information, purchase history, communication preferences, and other relevant details, allowing companies to gain a comprehensive understanding ... Read More
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Important Foundational Lessons and Growth Opportunities for Improving Customer Experience
... an evolving customer experience (CX) landscape in which a back-to-basics theme emerged. While the rate of change is accelerating, thanks in large part to technology innovation designed to meet the challenge of growing customer engagements, ... Read More
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Genesys Xperience 2024: Highlights and Insights
... The event, which highlighted Genesys' continued expansion beyond the contact center to become more of a true experience orchestration company, included a number of product and partnership announcements such as cloud AI innovations, cloud journey ... Read More
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Triple Hybrid Architecture by Accident
... It underscores the implications for operational efficiency, cost, agility, and innovation while advising technology suppliers and service providers on assisting clients to understand, assess, and strategically align with their goals through IT consulting and strategy, ... Read More
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Customer Experience Management Growth Opportunities in Latin America, 2024
... and customer expectations examines how politics, the economy, and the introduction of digital technologies into the customer journey have affected the industry. The focus will be on the evolution of CXM companies as holistic solution ... Read More
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A Deeper Look at VOC 2.0 and Unstructured Data
... alongside structured data to gain a comprehensive understanding of customer sentiment and satisfaction. Despite the rapid accumulation of unstructured data offering valuable insights into the customer journey, organizations face challenges in generating accurate insights and ... Read More
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Hotel & Hospitality Management Software Market by Product (Booking & Reservation Software, Customer Relationship Management Software, Event Management Software), Deployment (On-Cloud, On-Premises), Organization Size, End-User - Global Forecast 2024-2030
... Market size was estimated at USD 6.63 billion in 2023 and expected to reach USD 7.06 billion in 2024, at a CAGR 6.83% to reach USD 10.54 billion by 2030. Hotel & hospitality management software ... Read More
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AI Studio Market by Offering (Software (Type, User Interface, Deployment Mode) and Services), Application (Customer Service Automation, Automatic Content Generation, Sentiment Analysis), Data Modality, Vertical and Region - Global Forecast to 2029
... market is projected to grow from USD 6.4 billion in 2024 to USD 32.7 billion by 2029, at a compound annual growth rate (CAGR) of 38.4% during the forecast period. The market is anticipated to ... Read More
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Healthcare Marketing & Communications Market by Type (Multi-Channel, Omnichannel), Services (Customer Relationship Management (CRM), Digital Marketing Services, Healthcare Advertising & Public Relations), End-User - Global Forecast 2024-2030
... estimated at USD 49.08 billion in 2023 and expected to reach USD 52.64 billion in 2024, at a CAGR 7.38% to reach USD 80.80 billion by 2030. Healthcare marketing & communications encompass various strategies and ... Read More
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Artificial Intelligence (AI) Market by Component (Hardware, Software, and Services), Deployment (Cloud and On-Premise), Application (Virtual Assistants/Chatbots, Forecasts & Modeling, Text Analytics, Speech Analytics, Computer Vision, Predictive Maintenance, and Others), and End User Industry (BFSI, Government, Aerospace & Defense, Automotive, Healthcare IT & Telecom, Manufacturing, Education, Retail & E-commerce, Energy & Utilities, Media & Entertainment, and Others) – Global Opportunity Analysis and Industry Forecast, 2024–2030
... Government, Aerospace & Defense, Automotive, Healthcare IT & Telecom, Manufacturing, Education, Retail & E-commerce, Energy & Utilities, Media & Entertainment, and Others) – Global Opportunity Analysis and Industry Forecast, 2024–2030 Artificial Intelligence (AI) Market size ... Read More
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Customer Data Platform Market Size, Share, and Analysis, By Component (Platform and Services), By Application (Personalized Recommendations, Predictive Analysis, Marketing Data Segmentation, Customer Retention & Engagement, Security Management, and Others), By Vertical (BFSI, Retail & E-commerce, Media & Entertainment, Travel & Hospitality, Telecom & IT, and Others), By Capability (Open Access, Real-Time Analytics, Audience Management, and Identity Management), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034
... E-commerce, Media & Entertainment, Travel & Hospitality, Telecom & IT, and Others), By Capability (Open Access, Real-Time Analytics, Audience Management, and Identity Management), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) ... Read More
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Customer Relationship Management (CRM) Market Size, Share, Growth and Global Industry Analysis By Type & Application, Regional Insights and Forecast to 2024-2032
... was valued at 91.43 billion in 2023, and the market is now projected to grow from 101.41 billion in 2024 to USD 262.74 billion by 2032, exhibiting a CAGR of 12.6% during the forecast period ... Read More
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