CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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2024 Global: Conversational Systems Market - Innovative Markets Forecast (2030) report
... 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 using regression ... Read More
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2024 Global: Customer Analytics Market - Innovative Markets Forecast (2030) report
... 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 using regression ... Read More
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2024 Global: Customer Journey Analytics Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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2024 Global: Cloud-Based Contact Center Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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2024 Global: Customer Experience Management Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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Brand Trust and the Future Consumer
... leading technology brands, and assesses the impact of generational differences on sentiment."Generational differences are a key component of brand sentiment," said Greg Ireland, research director, Future Consumer Agenda at IDC. "Younger adult consumers, particularly within ... Read More
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2024 Global: Customer Data Platform Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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2024 Global: Customer Relationship Management - Innovative Markets Forecast (2030) report
... 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 using regression ... Read More
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2024 Global: Customer Engagement Solutions Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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2024 Global: Contact Center Analytics Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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2024 Global: Customer Communications Management Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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2024 Global: Contact Center Software Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
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AWS re:Invent 2023: Compound Innovation for ISV Partners
... the expanded features and capabilities of the AWS Marketplace. AWS re:Invent 2023 featured over 140 announcements, including 30 announcements related to generative AI. Continuing innovation in infrastructure services — silicon, compute, storage, and databases — ... Read More
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CX Practices from Leading Organizations Show That a Focus on Customer Experience Does Indeed Drive Business Value
... featured as the winner and runners-up demonstrated how they are making significant impact within their customer and partner communities. Simultaneously, these organizations were able to successfully use customer experience to drive positive business outcomes leading ... Read More
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Overview of Client Performance Metrics That Matter for Services Industry
... reality." Choosing the right set of metrics can bridge the gap between framing the correct strategy to spur growth and achieving it. The wrong KPIs can lead to a lot of wasted time, effort, and ... Read More
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Corporate Strategy: Keys to Success from the Office of the CFO
... what can happen when there is a lack of corporate strategy. It provides the process outline and technology to enable corporate strategy development. It also reveals why every executive leader needs to understand the importance ... Read More
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Digital Payments in Retail: Streamlining the Omni-Channel Customer Journey
... implications for consumer behavior, and the strategic leveraging of transaction data for personalized marketing and enhanced customer engagement."In the dynamic landscape of retail, the adoption of digital payment methods transcends mere choice; it stands as ... Read More
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A Review of EMEA Telecom Customer Experience Platforms
... technological disruption. It highlights the role of AI in enhancing customer care capabilities and discusses the strategies telcos are adopting to differentiate themselves and grow revenues. It also discusses vendor examples from Amdocs, Cerillion, LotusFlare, ... Read More
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Artificial Intelligence in Telecommunications — Episode AI: A New Hope
... on the opportunities to be had from further investments in AI. Artificial intelligence has been deployed by telecommunications service providers all over the world, including those in Canada. Tremendous benefits from AI are being achieved ... Read More
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Thailand CRM Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)
... million by 2029, growing at a CAGR of 12.02% during the forecast period (2024-2029). Customer Relationship Management (CRM) software is among Thailand's fastest-growing enterprise software categories. Enterprises are focusing on intelligent and integrated CRM solutions ... Read More
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IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment
... and technology to improve customer experience, profitability, and sustainability outcomes across the end-to-end order life cycle. While inventory, orders, and fulfillment all must come together effectively, using one set of visible data, there are distinct ... Read More
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Business Process Outsourcing (BPO) Market Size, Share, Trends, Analysis, and Forecasts By Service (Customer Relationship Management (CRM) BPO, Finance and Accounting BPO, Human Resources BPO, Knowledge Process Outsourcing (KPO), Procurement and Supply-Cha
... Vertical, Enterprise Size, Region, and Segment Forecasts, 2023-2027 Summary The business process outsourcing (BPO) market report provides an executive-level overview of the business process outsourcing (BPO) industry worldwide today, with detailed forecasts of key indicators ... Read More
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The 2025-2030 World Outlook for Digital Customer Experience and Engagement Solutions
... given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative ... Read More
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The 2025-2030 World Outlook for Chatbots for Small Enterprises
... demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader ... Read More
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The 2025-2030 World Outlook for Contact Center Solutions
... potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the reader to quickly ... Read More
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