CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Global Sales Intelligence Market 2024-2028
... report on the sales intelligence market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding ... Read More
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Global Contact Centers Speech Applications Market Growth (Status and Outlook) 2024-2030
... growing demand in downstream market, the Contact Centers Speech Applications is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report highlights the growth ... Read More
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Highlights and Insights from Smart Communications INNOVATE Conference 2024
... to boost customer satisfaction, optimize operations, and stay competitive. Cloud-based solutions like SaaS and intelligent forms pave the way for the future of personalized interactions, powered by generative AI. To master CCM in this digital ... Read More
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Telemarketing & Call Centres in Canada - Industry Market Research Report
... landscape. Industry operators provide a variety of domestic and international clients with inbound call services such as technical support and customer assistance, as well as outbound call services such as telemarketing, fundraising and debt collection. ... Read More
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Growth Opportunities in CX Transformation 2024 to 2025
... align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are the top three compelling factors ... Read More
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Frost Radar™: Multichannel Marketing Hubs, 2024
... providers offering software solutions that help companies streamline and enhance marketing efforts across multiple channels. It plots 12 selected providers based on 10 growth and innovation criteria, comprising quantitative and qualitative factors. The vertical Growth ... Read More
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Contact Center Software Market - Forecasts from 2024 to 2029
... aggregation of various processes that automate the integral processes associated with a contact center is called the contact center software. Automatic call distribution, call recording, computer telephony integration, customer collaboration, dialer, interactive voice responses, and ... Read More
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Software as a Service Market Assessment, By Deployment Model [Public Cloud Hosting, Private Cloud Hosting, Hybrid Cloud Hosting], By Component [Software, Service], By Use Case [Customer Relationship Management, Human Capital Management, Enterprise Resource Planning, BI & Analytics, Content, Collaboration & Communication, Others], By User Type [Business to Business, Business to Customer], By Industry Vertical [IT & Telecom, Banking, Financial Services & Insurance, Healthcare, Retail & Consumer Goods, Manufacturing, Education, Travel & Hospitality, Others], By Region, Opportunities and Forecast, 2017-2031F
... & Analytics, Content, Collaboration & Communication, Others], By User Type [Business to Business, Business to Customer], By Industry Vertical [IT & Telecom, Banking, Financial Services & Insurance, Healthcare, Retail & Consumer Goods, Manufacturing, Education, Travel ... Read More
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Call Centre Operation in New Zealand - Industry Market Research Report
... $276.6 million at an annualised 2.8% over the five years to 2022-23. Negative business confidence and mounting competition have also fuelled industry declines. Call centre operators have faced strong price competition from call centres in ... Read More
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Contact Center Modernization: Crucial in the Age of Instant Gratification
... of advanced technologies, unification/aggregation of data, and advanced AI capabilities — particularly GenAI — hold immense power in transforming customer and employee experience. "Modernizing contact centers is not just a tech upgrade, but also a ... Read More
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Understanding Partner Developments and Opportunities: Highlights From IDC's 1Q24 Partner Advisory Board Session
... partners from EMEA representing a variety of vendors shared insights into customer trends and buying behavior as well as what market dynamics will drive their business decisions this year."Partners are aware the way vendors recognize ... Read More
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Cloud-based Contact Center Market by Offering (Software by Engagement Type and Services), Communication Channel (Voice, Digital, and Self-service), Application (Marketing Automation, Helpdesk Management), Vertical and Region - Global Forecast to 2029
... market is projected to grow from USD 26.2 billion in 2024 to USD 86.4 billion by 2029, at a compound annual growth rate (CAGR) of 26.9% during the forecast period. The market is anticipated to ... Read More
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Healthcare CRM Market Size, Share & Trends Analysis Report By Functionality, By Deployment Mode (On-premise Model, Cloud/Web-based Model), By End-use, By AI-Powered Healthcare CRM, By Region, And Segment Forecasts, 2024 - 2030
... Growth & Trends The global healthcare CRM market size is anticipated to reach USD 30.65 billion by 2030, registering a CAGR of 7.7% from 2024 to 2030, according to a new report by Grand View ... Read More
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Sales Intelligence Solutions
... by 2030, growing at a CAGR of 9.9% over the period 2023-2030. Sales Intelligence Software, one of the segments analyzed in the report, is expected to record 9.2% CAGR and reach US$3.5 Billion by the ... Read More
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Contact Center Software Market Size, Share, and Analysis, By Component (Solution and Services), By Deployment (Cloud and On-Premise), By Organization Size (Small & Medium Enterprises and Large Enterprises), By Vertical (BFSI, ITES, IT and Telecom, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034
... Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034 Contact Center Software Market Size, ... Read More
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2024 Global Forecast for Customer Communications Management Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Customer Data Platform Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Contact Center Analytics Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Call Center Ai Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Consent Management Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from ... Read More
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2024 Global Forecast for Digital Business Support System (Bss) Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... 50 countries. The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected ... Read More
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2024 Global Forecast for Contact Center As A Service Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... 50 countries. The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected ... Read More
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2024 Global Forecast for Contact Center Software Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Chatbot Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD ... Read More
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Global Contact Center Consulting Service Market by Size, by Type, by Application, by Region, History and Forecast 2019-2030
... US$ million in 2024 to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period. The US & Canada market for Contact Center Consulting Service is estimated to ... Read More
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