CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector
... COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples’ lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these ... Read More
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IDC PeerScape: Practices to Improve Workforce Experience with Unified Platform Strategies in Hospitality and Travel
... objectives while engaging and empowering frontline workforce. Operators should use this document to understand how to approach an enterprise platform migration, from understanding the problems that need solving to choosing a technology partner that best ... Read More
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EU AI Act: Summary of Potential Impacts on Digital Commerce, Experience Software, and CX Process Design
... penalties for noncompliance. Scheduled to take effect in 2024, the Act classifies AI systems into four risk categories — unacceptable, high, limited, and minimal risk — each with specific regulatory requirements aimed at safeguarding user ... Read More
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Enterprise Connect 2024: AI's Level Up for Collaboration, UCaaS, and CCaaS
... Connect 2024 conference and expo, which was held in Kissimmee, Florida, from March 25 to March 28, 2024. The incremental but significant progress in applying GenAI across the UCaaS, CCaaS, and collaboration markets was highlighted. ... Read More
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Oracle NetSuite Partners Drive "Suite Up" Strategy to Unlock AI Benefits and Enhanced Customer Experience
... event hosted by Oracle NetSuite on April 17, 2024. The event provided an update on NetSuite's EMEA business strategy, partnering strategy, and focus areas for 2024 and beyond. Please Note: Extended description available upon request. Read More
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Zendesk Relate 2024: Democratizing AI-Infused Customer Service
... more emphasis on incorporating the employee experience and its role in delivering empathetic service outcomes. As Zendesk continues to push upmarket into the enterprise segment, the challenge will be differentiating in a crowded market for ... Read More
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Customer Care Centers in the US - Industry Market Research Report
... centers handled things relatively well. With easily adaptable workplace setups, many centers transitioned to work-from-home offices with ease. As downstream businesses cut costs by reducing their workforce or saw employees leave for greener pastures, many ... Read More
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A2P Messaging Market by Offering (Platforms, Services), Application (Authentication, Promotional & Marketing, CRM), Communication Channel (SMS, Operator IP, Third-party Apps, Fixed Fees), SMS Traffic, End User and Region - Global Forecast to 2029
... that the A2P messaging market size is projected to grow from USD 73.1 billion in 2024 to USD 84.8 billion by 2029, at a CAGR of 3.0% during the forecast period. Urbanization leads to increased ... Read More
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Global Wealth Management CRM Market Growth (Status and Outlook) 2024-2030
... multiple sources, making it easy for advisors to get a full view of their clients through a single pane of glass. These kinds of insights are having a major impact on an industry that typically ... Read More
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Frost Radar™: Customer Experience Management in Latin America, 2024
... industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of ... Read More
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Global Sales Intelligence Market 2024-2028
... report on the sales intelligence market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding ... Read More
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Global Contact Centers Speech Applications Market Growth (Status and Outlook) 2024-2030
... growing demand in downstream market, the Contact Centers Speech Applications is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report highlights the growth ... Read More
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Highlights and Insights from Smart Communications INNOVATE Conference 2024
... to boost customer satisfaction, optimize operations, and stay competitive. Cloud-based solutions like SaaS and intelligent forms pave the way for the future of personalized interactions, powered by generative AI. To master CCM in this digital ... Read More
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Telemarketing & Call Centres in Canada - Industry Market Research Report
... landscape. Industry operators provide a variety of domestic and international clients with inbound call services such as technical support and customer assistance, as well as outbound call services such as telemarketing, fundraising and debt collection. ... Read More
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Growth Opportunities in CX Transformation 2024 to 2025
... align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are the top three compelling factors ... Read More
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Frost Radar™: Multichannel Marketing Hubs, 2024
... providers offering software solutions that help companies streamline and enhance marketing efforts across multiple channels. It plots 12 selected providers based on 10 growth and innovation criteria, comprising quantitative and qualitative factors. The vertical Growth ... Read More
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Contact Center Software Market - Forecasts from 2024 to 2029
... aggregation of various processes that automate the integral processes associated with a contact center is called the contact center software. Automatic call distribution, call recording, computer telephony integration, customer collaboration, dialer, interactive voice responses, and ... Read More
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Software as a Service Market Assessment, By Deployment Model [Public Cloud Hosting, Private Cloud Hosting, Hybrid Cloud Hosting], By Component [Software, Service], By Use Case [Customer Relationship Management, Human Capital Management, Enterprise Resource Planning, BI & Analytics, Content, Collaboration & Communication, Others], By User Type [Business to Business, Business to Customer], By Industry Vertical [IT & Telecom, Banking, Financial Services & Insurance, Healthcare, Retail & Consumer Goods, Manufacturing, Education, Travel & Hospitality, Others], By Region, Opportunities and Forecast, 2017-2031F
... & Analytics, Content, Collaboration & Communication, Others], By User Type [Business to Business, Business to Customer], By Industry Vertical [IT & Telecom, Banking, Financial Services & Insurance, Healthcare, Retail & Consumer Goods, Manufacturing, Education, Travel ... Read More
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Call Centre Operation in New Zealand - Industry Market Research Report
... $276.6 million at an annualised 2.8% over the five years to 2022-23. Negative business confidence and mounting competition have also fuelled industry declines. Call centre operators have faced strong price competition from call centres in ... Read More
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Contact Center Modernization: Crucial in the Age of Instant Gratification
... of advanced technologies, unification/aggregation of data, and advanced AI capabilities — particularly GenAI — hold immense power in transforming customer and employee experience. "Modernizing contact centers is not just a tech upgrade, but also a ... Read More
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Understanding Partner Developments and Opportunities: Highlights From IDC's 1Q24 Partner Advisory Board Session
... partners from EMEA representing a variety of vendors shared insights into customer trends and buying behavior as well as what market dynamics will drive their business decisions this year."Partners are aware the way vendors recognize ... Read More
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Cloud-based Contact Center Market by Offering (Software by Engagement Type and Services), Communication Channel (Voice, Digital, and Self-service), Application (Marketing Automation, Helpdesk Management), Vertical and Region - Global Forecast to 2029
... market is projected to grow from USD 26.2 billion in 2024 to USD 86.4 billion by 2029, at a compound annual growth rate (CAGR) of 26.9% during the forecast period. The market is anticipated to ... Read More
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Healthcare CRM Market Size, Share & Trends Analysis Report By Functionality, By Deployment Mode (On-premise Model, Cloud/Web-based Model), By End-use, By AI-Powered Healthcare CRM, By Region, And Segment Forecasts, 2024 - 2030
... Growth & Trends The global healthcare CRM market size is anticipated to reach USD 30.65 billion by 2030, registering a CAGR of 7.7% from 2024 to 2030, according to a new report by Grand View ... Read More
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Sales Intelligence Solutions
... by 2030, growing at a CAGR of 9.9% over the period 2023-2030. Sales Intelligence Software, one of the segments analyzed in the report, is expected to record 9.2% CAGR and reach US$3.5 Billion by the ... Read More
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Contact Center Software Market Size, Share, and Analysis, By Component (Solution and Services), By Deployment (Cloud and On-Premise), By Organization Size (Small & Medium Enterprises and Large Enterprises), By Vertical (BFSI, ITES, IT and Telecom, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034
... Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034 Contact Center Software Market Size, ... Read More
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