CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Outsourced Contact Centers - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance ... Read More
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Answering Services and Contact Centers - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ... Read More
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Answering Services - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance sheet ... Read More
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Enterprise Systems Influencing Product Experience Beyond PXM: Product Experience Strategy for Commerce
... cycle of customer interactions with a product, spanning from discovery and evaluation to purchase, usage, and postpurchase engagement. Unlike standalone product information, PX is shaped by structured data (e.g., specifications, pricing, SKUs) and unstructured content ... Read More
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Tech Buyer Analysis of PXM, PIM, PLM, MDM, and DAM: Product Experience Strategy for Commerce
... an ecosystem of enterprise applications rather than a single platform. Organizations must integrate PXM, PIM, DAM, PLM, MDM, OMS, CRM, and commerce solutions to ensure omni-channel consistency, operational efficiency, and real-time personalization.A key challenge in ... Read More
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Moving the Goalposts: NRF 2025 Introduces Change
... and experience. The synopsis of the event is in line with the most important factors that retailers were considering whether they were in operations, technology, or experiences. At the end of a stellar year in ... Read More
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Japan Enterprise Applications Forecast, 2025–2029
... management (CRM) application market, and enterprise resource management (ERM) application market, which IDC defines as submarkets based on the Japan region. The Japan EA software market in 2024 was expected to perform well, thanks to ... Read More
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Insurance Chatbot Global Market Report 2025
... is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective with the ... Read More
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Auto Dealership CRM Software Global Market Report 2025
... crm software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly ... Read More
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Contact Center As A Service (CCaaS) Global Market Report 2025
... contact center as a service (ccaas) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to ... Read More
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Mobile CRM Software Global Market Report 2025
... market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective ... Read More
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Telecom Analytics Global Market Report 2025
... is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective with the ... Read More
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AI Agents Market by Agent Role (Productivity & Personal Assistants, Sales, Marketing, Customer Service, Code Generation), Agent Systems (Single Agent, Multi Agent), Product Type (Ready to Deploy Agents, Build Your Own Agents) - Global Forecast to 2030
... Impacting various sectors and business operations, the changes are prompted by several key factors. Companies are going for AI agents that can scale up personalized responses due to increasing complexities of customer interactions as well ... Read More
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Argentina Software Market Report and Forecast 2025-2034
... 2034. Aided by the growing digital transformation across industries and the expansion of cloud-based solutions, the market is expected to grow significantly by 2034. The Argentina software market value is increasing due to the critical ... Read More
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Healthcare Chatbots Global Market Report 2025
... is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective with the ... Read More
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AI for Sales and Marketing Market by Offering (CRM, Chatbots, AI Agents, Digital Marketing, CDP), Application (Content Marketing, Sentiment Analysis, Predictive Analytics, CX), Technology (ML, NLP, Generative AI) and End User - Global Forecast to 2030
... period. The rising demand for automation, personalized customer engagement, and data-driven insights drive AI for the sales and marketing market. AI enhances lead generation, customer segmentation, and predictive analytics, optimizing sales strategies and marketing ROI. ... Read More
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Cloud Based Contact Center Market – Growth, Share, Opportunities & Competitive Analysis, 2024 – 2032
... period (2024-2032). The market expansion is primarily driven by the increasing adoption of cloud-based solutions, offering businesses enhanced flexibility, scalability, and cost efficiency. The cloud-based contact center model facilitates seamless customer interactions across multiple channels, ... Read More
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BT Fills a Critical Gap in Contact Centers with Its Comprehensive Portfolio
... robust infrastructure and partnerships, BT provides end-to-end services, including consultancy, multicloud integration, and security, to facilitate seamless migration and modernization. Its focus on voice services, AI integration, and post-deployment support positions BT uniquely to drive ... Read More
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Middle East Contact Center Outsourcing Market - 2024-2031
... value of US$ 3,271.51 million in 2031. Contact center outsourcing in the Middle East is mostly driven by the emergence of the Internet, the reduction in telecom rates and the pool of educated, multilingual agents. ... Read More
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Key Takeaways from SugarCRM's 2025 Analyst Summit: Differentiated Strategy Focusing on Manufacturing, Wholesale, and Distribution
... IDC Market Note discusses the main takeaways from SugarCRM's Analyst Summit held in January 2025. It also outlines key strategy and product updates as well as provides IDC's analysis and main takeaways from the event. Read More
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Japan Multi-channel Market, Opportunity, Growth Drivers, Industry Trend Analysis and Forecast, 2024-2032
... strategies to enhance customer engagement, optimize brand visibility, and drive revenue growth. This approach integrates multiple digital and traditional marketing channels, enabling businesses to interact with consumers through various touchpoints, including email, social media, websites, ... Read More
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2025 Business Support Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Business Support Services industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts ... Read More
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2023 Enterprise Management Solutions Research Review
... area where businesses all over the world are using software solutions to track, maintain, and optimize their physical assets. It helps both improve operational uptime and save cost. Digital solutions are also changing the way ... Read More
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2025 Answering Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts using models ... Read More
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling customer relations business process ... Read More
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