CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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2025 Business Support Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Business Support Services industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts ... Read More
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling customer relations business process ... Read More
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2025 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Analysis & Forecasts
... 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services and Contact Centers industry combined with country and regional economic, firmographic, and demographic data. Our ... Read More
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2025 Answering Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts using models ... Read More
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Artificial Intelligence in Tourism Market by Solution (Virtual Assistant & Chatbots, Pricing & Revenue Management, Booking Management System), End Users (Maritime Travel, Aviation, Cruise Line Operators, Resorts & Theme Parks) - Global Forecast to 2030
... the tourism sector, primarily through ridesharing and shuttles. Data analytics and machine learning algorithms optimize the choice of route based on real-time analysis of the traffic data and historical data on vehicles following the most ... Read More
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2025 Outsourced Contact Centers Global Market Size & Growth Report with Updated Analysis & Forecasts
... forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts ... Read More
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2025 Call Support Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling call support services. The survey data is ... Read More
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2025 Inbound Telemarketing Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling inbound telemarketing services. The survey data is ... Read More
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2025 Outbound Telemarketing Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling outbound telemarketing services, including fax broadcasting services. ... Read More
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Call Centers
... CAGR of 6.0% over the analysis period 2024-2030. In-House Call Centers, one of the segments analyzed in the report, is expected to record a 5.9% CAGR and reach US$373.7 Billion by the end of the ... Read More
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Customer Relationship Management (CRM) Software
... Billion by 2030, growing at a CAGR of 11.8% over the analysis period 2024-2030. SMEs, one of the segments analyzed in the report, is expected to record a 14.6% CAGR and reach US$92.9 Billion by ... Read More
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Contact Center Software
... at a CAGR of 19.9% over the analysis period 2024-2030. Contact Center Solutions, one of the segments analyzed in the report, is expected to record a 17.9% CAGR and reach US$117.1 Billion by the end ... Read More
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Audio Communication Monitoring
... at a CAGR of 12.0% over the analysis period 2024-2030. Quality Analysis, one of the segments analyzed in the report, is expected to record a 12.2% CAGR and reach US$3.8 Billion by the end of ... Read More
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Workforce Management
... CAGR of 7.6% over the analysis period 2024-2030. Workforce Management Solutions, one of the segments analyzed in the report, is expected to record a 7.3% CAGR and reach US$18.3 Billion by the end of the ... Read More
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Artificial Intelligence in Retail Market by Solution (Personalized Product Recommendation, Visual Search, Virtual Stores, Virtual Customer Assistant, CRM), Type (Generative AI, Other AI), End-user (Online, Offline) - Global Forecast to 2030
... for AI adoption in retail is the growing consumer demand for personalized shopping experiences. AI technologies such as machine learning and natural language processing enable retailers to analyze large volumes of consumer data to understand ... Read More
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CRM Outsourcing
... CAGR of 4.3% over the analysis period 2024-2030. Retail End-Use, one of the segments analyzed in the report, is expected to record a 4.9% CAGR and reach US$5.1 Billion by the end of the analysis ... Read More
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Global Chatbot Market 2025-2029
... analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, ... Read More
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Healthcare CRM
... CAGR of 12.5% over the analysis period 2024-2030. Healthcare CRM Software, one of the segments analyzed in the report, is expected to record a 11.9% CAGR and reach US$27.4 Billion by the end of the ... Read More
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Sales Intelligence
... CAGR of 11.0% over the analysis period 2024-2030. Sales Intelligence Software, one of the segments analyzed in the report, is expected to record a 10.2% CAGR and reach US$4.9 Billion by the end of the ... Read More
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Customer Experience Management
... at a CAGR of 11.5% over the analysis period 2024-2030. Customer Experience Management Solutions, one of the segments analyzed in the report, is expected to record a 9.8% CAGR and reach US$17.2 Billion by the ... Read More
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Customer Success Platforms
... at a CAGR of 19.0% over the analysis period 2024-2030. Customer Success Solutions, one of the segments analyzed in the report, is expected to record a 15.5% CAGR and reach US$3.9 Billion by the end ... Read More
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Digital Business Support Systems
... 2030, growing at a CAGR of 14.7% over the analysis period 2024-2030. Digital Business Support Services, one of the segments analyzed in the report, is expected to record a 15.4% CAGR and reach US$13.3 Billion ... Read More
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Customer Engagement Solutions
... at a CAGR of 11.7% over the analysis period 2024-2030. Customer Engagement Solutions, one of the segments analyzed in the report, is expected to record a 10.5% CAGR and reach US$31.7 Billion by the end ... Read More
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Customer Communication Management (CCM)
... 2030, growing at a CAGR of 11.5% over the analysis period 2024-2030. Software Suite, one of the segments analyzed in the report, is expected to record a 11.3% CAGR and reach US$2.4 Billion by the ... Read More
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Cloud-Based Contact Center
... at a CAGR of 22.9% over the analysis period 2024-2030. Cloud-Based Contact Center Solutions, one of the segments analyzed in the report, is expected to record a 24.0% CAGR and reach US$122.2 Billion by the ... Read More
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