CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Revenue Forecasts to (2031) and Analytics for the Document Preparation, Call Centers, Collection Agencies, Business Support Services (U.S.): Financial Benchmarks, Metrics, P&L, KPIs, NAIC 561400
... Call Centers, Collection Agencies, Business Support Services (U.S.): Financial Benchmarks, Metrics, P&L, KPIs, NAIC 561400 Vital industry-specific data including metrics, benchmarks, historic numbers, growth rates and forecasts that will save countless hours of research. Key ... Read More
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Connect the Enterprise to Orchestrate End-to-End Customer-Centric Journeys
... to take on a more customer-centric business model. The challenge for the customer-centric model is that, while it is intuitively true that a deep understanding of customer behavior has significant business value, it is extremely ... Read More
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Call Center Outsourcing Market in Europe 2025-2029
... report on the call center outsourcing market in europe provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and ... Read More
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2025 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Analysis & Forecasts
... regional share across 4 global regions, 22 subregions, and 195 countries. Historical data is from 2013 through 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the ... Read More
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2025 Answering Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... 22 subregions, and 195 countries. Historical data is from 2013 through 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services industry combined with country ... Read More
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2025 Business Support Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... global regions, 22 subregions, and 195 countries. Historical data is from 2013 through 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Business Support Services industry ... Read More
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2025 Outsourced Contact Centers Global Market Size & Growth Report with Updated Analysis & Forecasts
... global regions, 22 subregions, and 195 countries. Historical data is from 2013 through 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry ... Read More
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Contact Centre Systems (UK) - Industry Report
... Seek out the most attractive acquisition opportunities • Analyse industry trends • Benchmark their own financial performance Using an exclusive methodology, a quick glance of this Contact Centre Systems (UK) report will tell you the ... Read More
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The Future Of Grocery Retailing - All About Platforms/Ecosystems And Tech: Loyalty Schemes, Retail Media And AI Agents
... thinking, AI and ML processes andhas re-launched last-mile deliveries. This report analyses the evolving grocery retaillandscape, focusing on the significant roles of technologyand artificial intelligence. It examines the strategies ofmajor players like Walmart, Amazon, and ... Read More
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CX Growth Opportunities in the Manufacturing Industry 2024 to 2025
... in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage. Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer ... Read More
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Business Applications Markets in China
... maintains a high speed growth which has been stimulated by the consecutive increases of industrial output, imports & exports, consumer consumption and capital investment for over two decades. This new study examines China's economic trends, ... Read More
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Frost Radar™: Workforce Engagement Management, 2024
... customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize ... Read More
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Office Administrative and Other Business Services in Canada: ISIC 7499
... shape of the Office Administrative and Other Business Services: ISIC 7499 market at a national level. It provides the latest retail sales data, allowing you to identify the sectors driving growth. It identifies the leading ... Read More
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IDC Planscape: Quantum-Safe Cryptography for Government
... posed by quantum computers to current cryptographic systems and the need for post-quantum cryptography to secure sensitive information and safeguard government resources. The document also outlines the new standards released by NIST and provides guidance ... Read More
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Artificial Intelligence in Tourism Market by Solution (Virtual Assistant & Chatbots, Pricing & Revenue Management, Booking Management System), End Users (Maritime Travel, Aviation, Cruise Line Operators, Resorts & Theme Parks) - Global Forecast to 2030
... The AI in tourism market is estimated at USD 2.95 billion in 2024 and USD 13.38 billion in 2030 at a Compound Annual Growth Rate (CAGR) of 28.7%. AI has largely improved mobility solutions in ... Read More
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A Focus on Hyper-Personalization in Voice of the Customer Programs
... individualized customer experiences. By analyzing direct, indirect, and inferred customer data, brands can enhance loyalty and revenue through tailored digital interactions. This document highlights the importance of trust, data protection, and the integration of AI ... Read More
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Worldwide Customer Relationship Management Applications Software Forecast, 2024–2028: AI-Driven Data Strategies Fueling Market Growth
... be crucial to navigate an era of accelerated disruption. Companies will seek solutions to leverage data in novel ways to address complexity, harnessing the opportunities afforded by artificial intelligence (AI) to refine their decision-making processes ... Read More
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IDC PeerScape: Practices to Enhance Employee and Customer Experience in Modern Contact Centers
... platform."Legacy contact center infrastructures are not adequate to support modern employee and customer expectations. Contact centers must upgrade to cloud infrastructures that can help them develop connected workflows by consolidating business operations into a common ... Read More
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Worldwide Website Software Market Shares, 2023: Accelerated Market Growth Unlocks Vendor Opportunities
... emerging trends and provides actionable advice for technology suppliers.“The website software market was reinvigorated in 2023,” said James McCormick, senior research director, Persuasive Content and Digital Experience Strategies at IDC. “Accelerating growth in 2023 highlights ... Read More
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Worldwide Customer Relationship Management Applications Software Market Shares, 2023: Thriving Amid Accelerated Disruption
... billion."AI is becoming ubiquitous, transforming sales, marketing, and customer engagement strategies. Generative AI presents unprecedented opportunities to improve customer interactions and enhance worker productivity. Vendors will play a crucial role in transformation as strategic partners, ... Read More
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Worldwide Customer Communications Management Software Forecast, 2024–2028
... deployment type. It includes continued adjustments of technology spend influenced by the recession, talent shortages, supply chain implications, and IT spend reductions on forecasts through 2028. This document updates the market forecast included in Worldwide ... Read More
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Europe Contact Center Market Shares, 2023: Vendors Who Shaped the Market
... emergence of GenAI can change the structure of contact centers, requiring a rethinking of workloads, agent responsibilities, supervisory roles, and overall operations and management." — Research Director Oru Mohiuddin, European Unified Communications and Collaboration, IDC Read More
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CX Growth Opportunities in the Banking, Financial, and Insurance (BFSI) Industry 2024 to 2025
... financial decisions more volatile. According the Frost & Sullivan’s Global 360o Research Team, “Global headline inflation will fall from 6.9% in 2023 to 5.8% in 2024, while core inflation will persist. Advanced economies will start ... Read More
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
... buoyant demand from the late 2010s and high private investment in computers and software. While revenue is expected to grow at a CAGR of 5.7% to $161.7 billion over the five years to 2023, growth ... Read More
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