CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
-
European Contact Center Forecast, 2024–2028
... for market players. The European contact center market is projected to grow significantly from 2023 to 2028, driven by the adoption of GenAI and other AI technologies. Key trends include the shift to cloud platforms, ... Read More
-
Answering Services and Contact Centers - US Industry Market Research Report with Updated Analysis & Forecasts
... assessments of the industry in the United States with over 100+ data sets covering 2016-2029. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by ... Read More
-
Outsourced Contact Centers - US Industry Market Research Report with Updated Analysis & Forecasts
... in the United States with over 100+ data sets covering 2016-2029. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
-
Answering Services - US Industry Market Research Report with Updated Analysis & Forecasts
... United States with over 100+ data sets covering 2016-2029. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration ... Read More
-
Telephone Call Centers
... Conduent, Concentrix, FoundEver, and TeleTech (all based in the US), as well as Atento (Spain), Teleperformance (France), and Transcom Worldwide (Luxembourg). COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The profitability ... Read More
-
Sales Promotion Services
... (all based in the US), as well as Aimia (based in Canada), Cimpress (Netherlands), and 4imprint (UK). COMPETITIVE LANDSCAPE Demand is driven by economic growth and by corporate profits. The profitability of individual companies depends ... Read More
-
AI In Education Market by Software Type (Learning Management System (LMS), Adaptive Learning Platform, Chatbot & Virtual Assistant, Plagiarism Detection Tools), Technology, Academic Application (Predictive Analysis, Gamification) - Global Forecast to 2030
... education market is projected to grow from USD 2.21 billion in 2024 to USD 5.82 billion by 2030, at a compound annual growth rate (CAGR) of 17.5% during the forecast period. The growing reliance on ... Read More
-
Asia Pacific Customer Experience Management (CXM) Market, By Component (Solutions, Services); By Touchpoint (Social Media, Mobile Apps, Websites, Contact Centers, In-store/Branch Locations, Email and Chatbots); By Deployment Mode (On-premises, Cloud); By Enterprise Size (Small and Medium-sized Enterprises (SMEs), Large Enterprises); By Industry Vertical (BFSI (Banking, Financial Services, and Insurance), Retail & E-commerce, IT & Telecom, Healthcare, Government, Hospitality, Media & Entertainment, Others (Manufacturing, Utilities)); By Country (China, India, Japan, South Korea, Australia & New Zealand, Indonesia, Malaysia, Singapore, Vietnam, Rest of APAC), Trend Analysis, Competitive Landscape & Forecast, 2019–2030
... Medium-sized Enterprises (SMEs), Large Enterprises); By Industry Vertical (BFSI (Banking, Financial Services, and Insurance), Retail & E-commerce, IT & Telecom, Healthcare, Government, Hospitality, Media & Entertainment, Others (Manufacturing, Utilities)); By Country (China, India, Japan, South ... Read More
-
Top Five Trends in Loyalty
... business margins, enhance customer engagement and foster brand advocacy. Euromonitor International’s Top Five Trends in Loyalty report is designed specifically for current and potential stakeholders in the emerging loyalty industry. It provides data and insights ... Read More
-
Global Contact Center Quality Assurance Software Market Growth (Status and Outlook) 2024-2030
... 2023. With growing demand in downstream market, the Contact Center Quality Assurance Software is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report ... Read More
-
Consumer Loyalty in Sports
... technologies that can disrupt them. While emotional connection remains at the heart of loyalty in sports, the next generation of sports loyalty programmes are characterised by a wider use of tools and an increased scope ... Read More
-
Call Centres in the UK - Industry Market Research Report
... to reach £3.4 billion. More and more companies are making use of technology to boost customer interaction and diversify revenue streams, which has driven demand for call centres. Alongside this, the pandemic propelled the need ... Read More
-
Thailand ICT Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)
... billion by 2029, at a CAGR of 8.45% during the forecast period (2024-2029). The Increased Technology Adoption Across Diverse Industries to Drive the ICT Sector in Thailand Key Highlights Thailand's information and communication technology (ICT) ... Read More
-
Office Administrative and Other Business Services in Germany: ISIC 7499
... shape of the Office Administrative and Other Business Services: ISIC 7499 market at a national level. It provides the latest retail sales data, allowing you to identify the sectors driving growth. It identifies the leading ... Read More
-
Revenue Forecasts to (2031) and Analytics for the Document Preparation, Call Centers, Collection Agencies, Business Support Services (U.S.): Financial Benchmarks, Metrics, P&L, KPIs, NAIC 561400
... and forecasts that will save countless hours of research. Key Findings: Document Preparation, Call Centers, Collection Agencies, Business Support Services Industry (U.S.) to reach $1,695,539,091,817 by 2031. Document Preparation, Call Centers, Collection Agencies, Business Support ... Read More
-
Orange Business Adds Value to UC&C and Contact Centers with Extra Layers of Services
... digital transformation processes. Leveraging connectivity, cloud, and cybersecurity, Orange Business collaborates with a wide ecosystem to offer flexible, secure, and comprehensive solutions. The company focuses on improving customer and employee experiences, providing tailored migration support, ... Read More
-
Sales Enablement Platform
... by 2030, growing at a CAGR of 20.7% over the analysis period 2023-2030. Platform Component, one of the segments analyzed in the report, is expected to record a 18.7% CAGR and reach US$7.6 Billion by ... Read More
-
Artificial Intelligence in Retail Market by Solution (Personalized Product Recommendation, Visual Search, Virtual Stores, Virtual Customer Assistant, CRM), Type (Generative AI, Other AI), End-user (Online, Offline) - Global Forecast to 2030
... retail market is estimated to be USD 31.12 billion in 2024 to USD 164.74 billion in 2030 at a CAGR of 32.0% from 2024 to 2030. One of the primary drivers for AI adoption in ... Read More
-
Advanced Analytics
... at a CAGR of 18.2% over the analysis period 2023-2030. Big Data Analytics, one of the segments analyzed in the report, is expected to record a 19.2% CAGR and reach US$89.5 Billion by the end ... Read More
-
Service Analytics
... at a CAGR of 13.7% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 12.9% CAGR and reach US$1.6 Billion by the end of ... Read More
-
Customer Communication Management (CCM)
... reach US$5.1 Billion by 2030, growing at a CAGR of 11.4% over the analysis period 2023-2030. Software Suite, one of the segments analyzed in the report, is expected to record a 11.3% CAGR and reach ... Read More
-
Sales Intelligence
... at a CAGR of 11.0% over the analysis period 2023-2030. Software Component, one of the segments analyzed in the report, is expected to record a 10.2% CAGR and reach US$4.9 Billion by the end of ... Read More
-
IDC FutureScape: Worldwide Future of Customer Experience 2025 Predictions
... customer experience, the true potential of generative AI will hinge on harnessing not only its technological prowess but also the organizations' ability to create shared experience value for the company as well as customers," said ... Read More
-
INBOUND 2024: HubSpot’s Vision to Make Customer Management Easy, Fast, and Unified
... of inbound marketing. At INBOUND 2024, HubSpot CEO Yamini Rangan highlighted the challenges facing marketers and sales professionals, including declining win rates and customer engagement. In response, HubSpot introduced over 200 new capabilities and many ... Read More
-
IDC PeerScape: Retail Practices for Implementing Loyalty Applications
... customers, said Ornella Urso, research director, IDC Retail Insights. Implementing a robust loyalty platform is essential for retailers seeking to enhance customer experience and drive profitability. By addressing challenges in data integration, privacy, and continuous ... Read More
Research Assistance
