Category: E-Commerce & Online Retailing
E-Commerce & Online Retailing market research reports by IDC
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Unifying the Customer Experience: The Power of Omni-Channel Collaboration
Unifying the Customer Experience: The Power of Omni-Channel Collaboration The ever-evolving customer experience (CX) space has brought in changes in modes of communications. Long gone are the days when customers can connect with the brand through phone calls, SMS, and emails only. Customers want two ... Read More
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IDC Market Forecast: Computer Vision AI Software in APEJ 2021-2026
IDC Market Forecast: Computer Vision AI Software in APEJ 2021-2026 IDC estimates that the APEJ Computer Vision AI software market reached US$278.1 million in 2022. The total vendor revenue is forecast to grow to nearly US$836.8 million in 2026 at a five-year compound annual growth rate (CAGR) of 31. ... Read More
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Channels and Alliances Predictions in Latin America, 2023 and Beyond
Channels and Alliances Predictions in Latin America, 2023 and Beyond Vendors continue to express interest in the distribution channel. Especially, cloud platform vendors are interested in securing cloud commits that enhance their value and attract third-party intellectual property (IP) that compleme ... Read More
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SaaS Company Compressed Valuations Make Attractive Takeover Targets
SaaS Company Compressed Valuations Make Attractive Takeover Targets This IDC Market Perspective focuses on functional areas in which SaaS spending is expected to increase. SaaS company valuations have been depressed over the past two years, leading to a number of acquisitions of SaaS companies in ou ... Read More
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The "Inverted Perspective" Approach in the Retail Value Chain
The "Inverted Perspective" Approach in the Retail Value Chain This IDC Perspective proposes additional models and approaches to retail companies in defining and managing internal processes throughout the entire retail value chain. As operational efficiency is a relevant priority and challenge for re ... Read More
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TPIsoftware: Helping Create Digital Businesses Through Software Innovation
TPIsoftware: Helping Create Digital Businesses Through Software Innovation This IDC Market Note discusses the key takeaways from a strategy update provided by TPIsoftware, a specialized enterprise software and services partner based in Taiwan and operating in multiple countries in the Asia/Pacific r ... Read More
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Pricing Excellence Buyer Case Study: Promotional Product Wholesaler Improves Company Profit, Efficiency, and Customer Experience with Zilliant
Pricing Excellence Buyer Case Study: Promotional Product Wholesaler Improves Company Profit, Efficiency, and Customer Experience with Zilliant This IDC Perspective presents a case study that unveils the experience that promotional products wholesaler, PromoProducts, had with transforming the way it ... Read More
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Retail Forecasting — The Value of the Crystal Ball
Retail Forecasting — The Value of the Crystal Ball This IDC Perspective puts the essential function of demand forecasting on display because it is the foundation for the basic role of retail merchandising. The value of demand forecasting has been growing dramatically across the past few years in ret ... Read More
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Intelligent Retail Decision Making at NRF 2023
Intelligent Retail Decision Making at NRF 2023 This IDC Perspective covers the direction of intelligent retail at NRF 2023: Retail's Big Show has been a staple fixture in the retail market every year. In the past few years, artificial intelligence (AI) has become a noticeable feature at the show. Th ... Read More
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Highlights from NRF 2023: Retail's Big Show
Highlights from NRF 2023: Retail's Big Show This IDC Perspective reviews key trends and technology innovations that were highlighted at NRF 2023: Retail's Big Show — held January 15–17, 2023, in New York City, which attracted over 35,000 attendees across the industry, double the number seen last yea ... Read More
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The Convergence of Media and Retail Use Cases
The Convergence of Media and Retail Use Cases This IDC Perspective features the convergence of media and retail use cases. The concept of home entertainment, automation, shoppable ads, and ecommerce convergence has been debated for years without resolution. The reasons are many but primarily resulti ... Read More
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IDC PlanScape: Omni-Channel Payment Platforms
IDC PlanScape: Omni-Channel Payment Platforms This IDC PlanScape focuses on the relevance of an omni-channel payment platform as a relevant tool for retailers to meet consumers' channel-transparency expectations and as a powerful source of relevant data to help and support the retailer's strategy an ... Read More
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Buyer Needs Shift from Digital Transformation to Operating as a Digital Business
Buyer Needs Shift from Digital Transformation to Operating as a Digital Business This IDC Market Note discusses recent news and themes supporting the shift from digital transformation to digital business. Based on this information, we provide recommendations for professional services providers. Plea ... Read More
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A Review of Select Fintechs from the Temenos Community Forum 2022
A Review of Select Fintechs from the Temenos Community Forum 2022 This IDC Perspective provides an overview of selected companies participating in the Temenos Community Forum 2022 and portraited through interviews conducted by the author. At the time of the Temenos Community Forum 2022, they were al ... Read More
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Headless Commerce: Modular Headless Commerce
Headless Commerce: Modular Headless Commerce This IDC Perspective looks into headless commerce, more specifically modular headless commerce (MHC). While it may seem ironic, most marketing concerning headless commerce actually emphasizes the "head" (aka the front end, or presentation layer of a websi ... Read More
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Consumer Market Model Insights: Global Market for Consumer Digital Goods and Services and the Sharing Economy
Consumer Market Model Insights: Global Market for Consumer Digital Goods and Services and the Sharing Economy This IDC Market Perspective examines the consumer digital goods and services and the sharing economy spend worldwide. It reveals the regions, key verticals, and generational cohorts that con ... Read More
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Headless Commerce: Simplified Headless Commerce
Headless Commerce: Simplified Headless Commerce This IDC Perspective discusses the importance of simplified headless commerce. The term headless is so overused in technology marketing that it has become cliche. To further understand the category, we need to differentiate between platforms that are c ... Read More
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AWS Brings Personalization and Automation to Retail at Scale
AWS Brings Personalization and Automation to Retail at Scale This IDC Market Note covers a recent AWS tour of Amazon Fresh, Neiman Marcus, and the Nike store. It also covers some of the technologies that enhance customer and associate experiences alike. In IDC's view, the technology innovations that ... Read More
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Worldwide Subscription Management Applications Forecast, 2022–2026
Worldwide Subscription Management Applications Forecast, 2022–2026 This IDC study provides an initial forecast for the worldwide subscription management applications revenue through 2026."As the global economy shifts toward selling ongoing services, companies will need subscription management solut ... Read More
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The Unified Content Model — A Modern Approach for the Digital-First Business
The Unified Content Model — A Modern Approach for the Digital-First Business This IDC Market Perspective covers the evolving market of business and persuasive content in enterprises. It offers a new approach to the content supply chain — the Unified Content Model — for enterprises to optimize how co ... Read More
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IDC PlanScape: Future of Digital Innovation — Managing Customer Entitlements Efficiently
IDC PlanScape: Future of Digital Innovation — Managing Customer Entitlements Efficiently This IDC study examines entitlement management solutions."Companies should consider commercial entitlement management solutions to centralize operations, enable business model agility, reduce revenue leakage, an ... Read More
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Traffic Intelligence Offers All Retailers a Path to Understanding and Improving Customer Experience
Traffic Intelligence Offers All Retailers a Path to Understanding and Improving Customer Experience This IDC Perspective discusses how traffic intelligence offers all retailers a path to understanding and improving the customer experience. As edge and cloud technologies bring ecommerce-style analyti ... Read More
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Worldwide Customer Experience Services Market Shares, 2020
Worldwide Customer Experience Services Market Shares, 2020 This IDC study discusses worldwide customer experience services market shares for 2020."The pressure of sudden consumer and business change caused by the COVID-19 pandemic created huge challenges for CX services vendors in what was already a ... Read More
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IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail
IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail This IDC PeerScape identifies the main challenges that peers in the retail industry must overcome through immersive technologies: product visualization and trial online, empowerment of store associates, store attract ... Read More
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Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey
Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey This IDC Market Note is primarily focused on Salesforce OMS. After a hiatus of three years, the Salesforce Dreamforce conference was back on in San Francisco in September, with a 1,000+ ... Read More