Category: E-Commerce & Online Retailing
E-Commerce & Online Retailing market research reports by IDC
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A Review of EMEA Telecom Customer Experience Platforms
A Review of EMEA Telecom Customer Experience Platforms This IDC Market Perspective provides an in-depth analysis of the telecom customer experience platform, focusing on the industry's efforts to improve customer service amid revenue stagnation and technological disruption. It highlights the role of ... Read More
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IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment
IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment This IDC PeerScape is part 2 of a two-part series that aims to home in on specific practices that retailers can enable through improved processes and technology to improve customer experience, profitability, and su ... Read More
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Top Trends in Managed Edge and Content Delivery Services in 2024
Top Trends in Managed Edge and Content Delivery Services in 2024 This IDC Perspective anticipates key trends in the managed edge and content delivery services market in 2024. These include the acceleration of network as a service (NaaS) productization, CDN providers pivoting to edge cloud delivery, ... Read More
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Digital Commerce Trends: NRF Buzzword Bingo 2024
Digital Commerce Trends: NRF Buzzword Bingo 2024 This IDC Market Perspective offers a detailed analysis of the language used in the public displays of booth vendors at the National Retailers Federation conference held from January 13 to 16, 2024, in New York City. This analysis will provide insight ... Read More
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IDC Perspective: Unveiling GenAI Value Streams in Insurance
IDC Perspective: Unveiling GenAI Value Streams in Insurance This IDC Perspective examines the challenges the insurance industry faces in incorporating generative AI (GenAI) as it navigates between potential benefits and regulatory hurdles. Despite some insurers cautiously adopting GenAI, ongoing obs ... Read More
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Siemens, Salesforce Partnership to Drive Customer-Centric Servitization in Manufacturing
Siemens, Salesforce Partnership to Drive Customer-Centric Servitization in Manufacturing This IDC Market Note discusses the recently announced partnership between Siemens and Salesforce to integrate functionalities of their respective product life-cycle management (PLM) and customer relationship man ... Read More
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How Key Manufacturing Trends are Shaping Digital Commerce and CX Priorities in 2024 and Beyond
How Key Manufacturing Trends are Shaping Digital Commerce and CX Priorities in 2024 and Beyond This IDC Perspective analyzes how key transformative trends in manufacturing are shaping digital commerce and customer experience (CX) priorities. "In a rapidly changing market driven by technological adva ... Read More
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A Super Platform for the Modern, Omni-Channel Store
A Super Platform for the Modern, Omni-Channel Store This IDC Perspective defines a framework for a modern technology "super platform" for the store that allows retailers to become more agile and able to innovate faster in their never-ending quest to improve business performance by better serving cus ... Read More
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How EMEA Retailers Are Moving Toward Unified Commerce for a Contextualized Customer Experience: A Selection of Retail Stories from ORIF 2023
How EMEA Retailers Are Moving Toward Unified Commerce for a Contextualized Customer Experience: A Selection of Retail Stories from ORIF 2023 This IDC Perspective features IDC Retail Insights' selection of retail and brands stories shared at the Oracle Retail Industry Forum (ORIF) event held in Vienn ... Read More
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Payments in Asia/Pacific 2023: Real-Time, Cross-Border, and Localization Trends Dominate
Payments in Asia/Pacific 2023: Real-Time, Cross-Border, and Localization Trends Dominate The IDC Market Perspective analyzes notable developments in Asia/Pacific in 2023 and beyond. Although the region is diverse in its spread of development and financial services, several key themes, such as real-t ... Read More
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The Vital Shift Toward Security and Regulatory Compliance among Retailers in Asia/Pacific
The Vital Shift Toward Security and Regulatory Compliance among Retailers in Asia/Pacific This IDC Perspective explores the retail landscape in Asia/Pacific, stressing the importance of personalized solutions to cater to varied retail needs. In today's fast-changing digital world, protecting custome ... Read More
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Reverse Experiences for Customer-Led Retail: Key Insights from the IDC European Retail Xchange 2023
Reverse Experiences for Customer-Led Retail: Key Insights from the IDC European Retail Xchange 2023 This IDC Perspective recaps key insights from the IDC Retail Xchange 2023, held in Amsterdam on September 18 and 19, 2023. During the event, executives from top retail, consumer packaged goods (CPG), ... Read More
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Dassault Systèmes' Industry Analyst Event 2023 — A Perspective Across Some Industries
Dassault Systèmes' Industry Analyst Event 2023 — A Perspective Across Some Industries This IDC Market Perspective summarizes key announcements during 3DS Industry Analyst Days 2023, held on May 31 and June 1, 2023, at the Dassault Systèmes headquarters in Paris. At the event, Dassault Systèmes execu ... Read More
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How Do Experiential Value Streams Contribute to Customer Success?
How Do Experiential Value Streams Contribute to Customer Success? This IDC Perspective discusses the importance of value creation for stakeholders in the future enterprise, such as customers, partners, employees, management, community, environment, and so forth. IDC explores the market trends and de ... Read More
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Order Management's Essential Role in Creating a Positive Omni-Channel Experience
Order Management's Essential Role in Creating a Positive Omni-Channel Experience This IDC Perspective discusses order management's role in creating a positive omni-channel experience. To transform order management to create satisfactory outcomes for all stakeholders across the shopping journey, reta ... Read More
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Worldwide Digital Commerce Applications Market Shares, 2022: The Great Reality Check — 2022 Marks a Year of Shifting Priorities
Worldwide Digital Commerce Applications Market Shares, 2022: The Great Reality Check — 2022 Marks a Year of Shifting Priorities This IDC study provides the worldwide market shares for the worldwide digital commerce applications market for 2022.Heather Hershey, research director of Worldwide Digital ... Read More
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IDC PlanScape: Revenue Operations and Intelligence for Predictable Revenue Growth and a Seamless Customer Experience
IDC PlanScape: Revenue Operations and Intelligence for Predictable Revenue Growth and a Seamless Customer Experience This IDC PlanScape provides a framework for how organizations can embrace revenue operations and intelligence to increase cross-departmental collaboration, drive predictable revenue, ... Read More
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ONDC Is Reshaping Indian Kirana, Tapping into $810 Billion eCommerce Opportunity
ONDC Is Reshaping Indian Kirana, Tapping into $810 Billion eCommerce Opportunity This IDC Market Note offers insights on Open Network for Digital Commerce (ONDC), which is reshaping kirana in India to tap into the $810 billion ecommerce opportunity. The Open Network for Digital Commerce represents a ... Read More
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Buy Now, Pay Later in Asia/Pacific
Buy Now, Pay Later in Asia/Pacific This IDC Perspective explores the state of buy now, pay later (BNPL) in Asia/Pacific, its technology drivers, and recent regulatory moves. It also uncovers critical success factors and provides a guide for BNPL providers, merchants, and technology vendors to naviga ... Read More
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Blue Yonder ICON: Taking the 250-Year View on Supply Chains
Blue Yonder ICON: Taking the 250-Year View on Supply Chains This IDC Perspective details key takeaways from Blue Yonder ICON. This year's Blue Yonder ICON presented a vision of a revolutionized supply chain that combines abundance with sustainability by reimagining the way data is stored, accessed, ... Read More
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IDC PlanScape: Customer Loyalty in Retail
IDC PlanScape: Customer Loyalty in Retail This IDC PlanScape analyzes the various facets of retail loyalty, from the viewpoint of companies and consumers in terms of tools and competitive advantages generated through fostering commitment and customer connection."Loyalty programs, when translated int ... Read More
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Retailers to Unlock Sourcing Resilience through Supplier Diversification and Nearshoring
Retailers to Unlock Sourcing Resilience through Supplier Diversification and Nearshoring This IDC study is about the steps that retailers are taking to manage global omni-channel sourcing and supply chains. These operations post challenges on a good day; unmanageable disruption of the flow of invent ... Read More
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What Digital Business Looks Like in 2023
What Digital Business Looks Like in 2023 This IDC Perspective examines the current state of digital business in 2023. We look at survey data combined with real-world examples to identify what the most advanced digital businesses are achieving, where most companies are on their digital business journ ... Read More
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Unifying the Customer Experience: The Power of Omni-Channel Collaboration
Unifying the Customer Experience: The Power of Omni-Channel Collaboration The ever-evolving customer experience (CX) space has brought in changes in modes of communications. Long gone are the days when customers can connect with the brand through phone calls, SMS, and emails only. Customers want two ... Read More
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IDC Market Forecast: Computer Vision AI Software in APEJ 2021-2026
IDC Market Forecast: Computer Vision AI Software in APEJ 2021-2026 IDC estimates that the APEJ Computer Vision AI software market reached US$278.1 million in 2022. The total vendor revenue is forecast to grow to nearly US$836.8 million in 2026 at a five-year compound annual growth rate (CAGR) of 31. ... Read More
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