Category: Business Services & Administration
Business Services & Administration market research reports by IDC
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IDC PlanScape: HR Digital Transformation for Retailers
IDC PlanScape: HR Digital Transformation for Retailers This IDC PlanScape examines how digital transformation in HR can positively affect a retail organization, underlining steps toward a more impactful employee experience in view of flawless and efficient execution of modernization projects."Follow ... Read More
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Coke's Generative AI Deal with Bain: Dawn of a New Era in Digital Marketing
Coke's Generative AI Deal with Bain: Dawn of a New Era in Digital Marketing This IDC Market Note provides insights and recommendations related to the use of generative AI tools such as ChatGPT and DALL·E for marketing. The scale, scope, and intimacy (intrusion) capabilities of digital marketing have ... Read More
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Future of Work: Strategies for the Flexible Work Experience
Future of Work: Strategies for the Flexible Work Experience This IDC Perspective reviews the challenges that organizations face as they transition to a hybrid/flexible work experience. It also presents a framework for addressing those challenges, which assesses how organizations accelerate and expan ... Read More
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HPE Expands Circularity Programs with New Announcements
HPE Expands Circularity Programs with New Announcements This IDC Market Note discusses HPE's new programs to increase circular economy efforts. "By targeting SMB and midsize companies and focusing on increasing IT organizations' engagement levels, HPE is embracing its role as a trusted partner and l ... Read More
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IDC PeerScape: IT Management Best Practices for an Effective IT Sustainability Program
IDC PeerScape: IT Management Best Practices for an Effective IT Sustainability Program This IDC PeerScape presents the practices for developing an IT sustainability plan and keeping it on track. It examines the value of "cleaning house" before diving into an IT sustainability project, the guidance p ... Read More
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Employee Turnover: Understanding the Who, the Why, and How to Minimize
Employee Turnover: Understanding the Who, the Why, and How to Minimize This IDC Perspective discusses the topic of workforce turnover and how it is playing out across company size and business sector. The results shared came from IDC's 2022 survey of HR decision makers."Every organization has a pote ... Read More
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ESG and the Impact on Trust Perceptions
ESG and the Impact on Trust Perceptions This IDC Perspective explores ESG as a trust determinant in the IDC Trust Index, gauging the impact of positive and negative ESG performance on overall trust ratings and evaluating how ESG aligns with IDC's Trust Framework. The emerging class of ESG management ... Read More
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The SMB Recession Toolkit
The SMB Recession Toolkit This IDC Perspective offers a set of five clear actions SMBs can take to combat a recession and set themselves up for long-term growth. It also provides recent survey findings regarding macroeconomic challenges at SMBs in North America and Western Europe.According to Katie ... Read More
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How SMBs Leverage Their Security Services Providers to Drive Outcome-Based Security
How SMBs Leverage Their Security Services Providers to Drive Outcome-Based Security This IDC Perspective discusses two SMB organizations in detail as examples of how SMBs select and leverage their security services vendors to address the most common pain points faced by many SMBs and, more important ... Read More
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Strategic Alliances Leadership Council Highlights, December 2022
Strategic Alliances Leadership Council Highlights, December 2022 This IDC Market Perspective highlights key insights shared at the December 8, 2022, Strategic Alliances Leadership Council. The discussion continued to focus on critical topics that provide guidance and insights will enhance senior al ... Read More
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How can Governments Benefit from the Layoff of Tech Professionals?
How can Governments Benefit from the Layoff of Tech Professionals? This IDC Market Note describes the situation for the labor market as of the beginning of 2023, following several tech companies' announcements of massive employee layoffs. It analyzes the opportunity it might represent for public sec ... Read More
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The State of Video Surveillance Regulation: Staying Aware of the Impact of Regulation Is a Key to Market Success
The State of Video Surveillance Regulation: Staying Aware of the Impact of Regulation Is a Key to Market Success This IDC Market Perspective explores some of the recent developments in the regulatory space that will increasingly impact the video surveillance marketplace. Regulation of the use of vid ... Read More
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Employee Experience–Led Work Transformation Improves Operational Value Opportunities
Employee Experience–Led Work Transformation Improves Operational Value Opportunities This IDC Market Perspective assesses how service organizations accelerate the value of organizational transformation of work and employee experiences (EX). When it comes to EX-led work transformation, some organizat ... Read More
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Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era
Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers, as well as additional IDC primary research and info ... Read More
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U.S. Business Consulting Services Forecast Update, 2022–2026
U.S. Business Consulting Services Forecast Update, 2022–2026 This IDC study provides an analysis of the U.S. business consulting services market for the 2022–2026 period."The business consulting services market that most recently suffered from the COVID-19 pandemic uncertainty has been doing better ... Read More
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Is a New Era Upon Us for Space Management?
Is a New Era Upon Us for Space Management? This IDC Market Perspective assesses how organizations are currently engaging and strategizing around digital transformation (DX) for space management. The assessment looks at the direct and indirect value-added pathways of space management to improve on re ... Read More
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Workflow Optimization Improves Engagement and Productivity
Workflow Optimization Improves Engagement and Productivity This IDC Market Perspective assesses the benefits of workflow optimization toward improving productivity, business efficiency, and resulting revenue opportunities. The assessment looks at the direct and indirect value-add pathways of workflo ... Read More
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Workday Rising Europe 2022: Doubling Down on the Office of the CIO
Workday Rising Europe 2022: Doubling Down on the Office of the CIO This IDC Market Note summarizes key takeaways from Workday's recently held Rising event in Stockholm. It focuses on a key pillar of Workday's strategy to hit $10 billion by 2026 — the increased focus on the office of the CIO."As CIOs ... Read More
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UKG Aspire Event Roundup
UKG Aspire Event Roundup This IDC Market Note offers IDC's perspective on UKG's November 2022 Aspire customer event and announcements made by the company in conjunction with that event. Please Note: Extended description available upon request. ... Read More
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PwC Live 2022: Delivering the New Equation for the Public Sector
PwC Live 2022: Delivering the New Equation for the Public Sector This IDC Market Note reviews the industry analyst event recently hosted by PwC and summarizes PwC's plans to drive large-scale transformation, business process reengineering, change management, and compliance. "Digital transformation ... Read More
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Ceridian Insights 2022 Event Roundup
Ceridian Insights 2022 Event Roundup This IDC Market Note offers IDC's perspective on Ceridian's November 2022 Insights customer event and announcements made by the company in conjunction with that event. Please Note: Extended description available upon request. ... Read More
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Delivering Holistic CX Analytics Services with Best-of-Breed Partner Ecosystems and Proprietary Platforms
Delivering Holistic CX Analytics Services with Best-of-Breed Partner Ecosystems and Proprietary Platforms This IDC Market Perspective provides an overview of the penetration of analytics services as part of managed (outsourced) business process services engagements, including the partnerships and in ... Read More
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Diversity as a Pivotal Point in Organizational Change
Diversity as a Pivotal Point in Organizational Change This IDC Perspective discusses the topic of diversity and why it is rising in importance now along with some thoughts on how organizations can get started. Survey results shared came from IDC's 2022 HR Decision-Makers Survey."IDC believes that 20 ... Read More
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ADP Leads the Future of Work Planning with Agile Data
ADP Leads the Future of Work Planning with Agile Data This IDC Market Note highlights ADP's innovation and product delivery over the past year. FY22 has been an impressive year of rejuvenation for ADP as the brand burst onto the scene at the forefront in diversity, equity, inclusion, and belonging ( ... Read More
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Worldwide and U.S. Key Horizontal BPO Business Analytics Services Forecast, 2022–2026
Worldwide and U.S. Key Horizontal BPO Business Analytics Services Forecast, 2022–2026 This IDC study presents IDC's spending forecast and historical sizing for the worldwide key horizontal business process outsourcing business analytics services market by key horizontal areas including finance and a ... Read More