Category: IT Services
IT Services market research reports by Frost & Sullivan
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Latin American Dedicated Internet Access Services Market
Latin American Dedicated Internet Access Services Market Enterprise dedicated Internet access (DIA) services have successfully penetrated the Latin American market over the last decade and are now in a mature phase of the product life cycle. Several factors affect the adoption of DIA services in the ... Read More
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Frost Radar™: Global Business Process Management Services, 2022
Frost Radar™: Global Business Process Management Services, 2022 The global business process management (BPM) services market is highly competitive and fragmented due to the influx of global and local IT services, BPM services, consulting services, contact center services, and digital solutions compa ... Read More
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Customer Experience Outsourcing Services Market in Europe, Forecast to 2028
Customer Experience Outsourcing Services Market in Europe, Forecast to 2028 The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for compa ... Read More
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Customer Experience Outsourcing Services Market in North America, Forecast to 2028
Customer Experience Outsourcing Services Market in North America, Forecast to 2028 The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives fo ... Read More
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European Defense Cloud Computing Market Overview
European Defense Cloud Computing Market Overview In the last decade, digital transformation initiatives have rapidly developed in the global defense market. The Western Armed forces had to accelerate digital footprint implementation and adopt the cloud IT infrastructure to handle, analyze, and store ... Read More
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Frost Radar™: Greater China Web Application Firewall Solutions Market, 2022
Frost Radar™: Greater China Web Application Firewall Solutions Market, 2022 The COVID-19 pandemic caused a surge in online business and rapid adoption of digital technologies, triggering an explosion in business applications and application programming interfaces (APIs) that drive connected experien ... Read More
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Regional Multi Access Edge Computing Case Studies in Main Verticals
Regional Multi Access Edge Computing Case Studies in Main Verticals Multi-Access Edge Computing (MEC) solutions are gaining traction globally for their ability to deliver ultra-low latency, high bandwidth, real-time data processing, and data analytics, which are key to supporting latency-sensitive a ... Read More
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Frost Radar™: Global Web Application Firewall Solutions Market, 2022
Frost Radar™: Global Web Application Firewall Solutions Market, 2022 Across industries, business models have evolved into customer-centric, digitally dependent operations that rely on web and mobile applications to keep customers, employees, and other stakeholders connected. With this proliferation ... Read More
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Digital Employee Experience Management Platform Growth Opportunities
Digital Employee Experience Management Platform Growth Opportunities Businesses’ requirement to better enable remote work and their focus on improving employee morale and satisfaction have increased the demand for platforms that manage and help improve digital employee experience (DEX). These platfo ... Read More
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US Dedicated Internet Access Services Growth Opportunities
US Dedicated Internet Access Services Growth Opportunities In this research service, Frost & Sullivan focuses on leading service providers that provide comprehensive DIA service offerings in the US market. Service providers are primarily analyzed on the basis of their DIA portfolios, including their ... Read More
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Global Customer Experience (CX) Outsourcing Services Growth Opportunities
Global Customer Experience (CX) Outsourcing Services Growth Opportunities Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, and access to skilled talent and different locations and delivery models. ... Read More
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CX Investment Predictions for 2022
CX Investment Predictions for 2022 In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improvin ... Read More
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Economic Impact of COVID-19 on Brazil's ICT Market
Economic Impact of COVID-19 on Brazil's ICT Market Brazil, one of the most influential countries in Latin America, witnessed a period of strong economic growth and social progress between 2003 and 2014. This positioned the country as a regional leader on several fronts. The 2014-2016 recession resul ... Read More
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Security Priorities in the COVID Era—An it Decision Maker’s Perspective, 2020–2021
Security Priorities in the COVID Era—An it Decision Maker’s Perspective, 2020–2021 COVID-19 has brought about major changes for companies and industries globally. Numerous employees work remotely, companies increasingly pursue digital transformation initiatives, and more applications are being moved ... Read More
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Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021
Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021 The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining mor ... Read More
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Southeast Asia Enterprise Mobility Management Growth Opportunities
Southeast Asia Enterprise Mobility Management Growth Opportunities Enterprise mobility management (EMM) is software used to securely manage the endpoints of an enterprise. Endpoints can include desktops, computers, laptops, tablets, smartphones, wearables, and the Internet of Things that employees u ... Read More
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