Category: IT Services
IT Services market research reports by Frost & Sullivan
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US Dedicated Internet Access Services Growth Opportunities
US Dedicated Internet Access Services Growth Opportunities In this research service, Frost & Sullivan focuses on leading service providers that provide comprehensive DIA service offerings in the US market. Service providers are primarily analyzed on the basis of their DIA portfolios, including their ... Read More
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Global Customer Experience (CX) Outsourcing Services Growth Opportunities
Global Customer Experience (CX) Outsourcing Services Growth Opportunities Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, and access to skilled talent and different locations and delivery models. ... Read More
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CX Investment Predictions for 2022
CX Investment Predictions for 2022 In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improvin ... Read More
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Economic Impact of COVID-19 on Brazil's ICT Market
Economic Impact of COVID-19 on Brazil's ICT Market Brazil, one of the most influential countries in Latin America, witnessed a period of strong economic growth and social progress between 2003 and 2014. This positioned the country as a regional leader on several fronts. The 2014-2016 recession resul ... Read More
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Security Priorities in the COVID Era—An it Decision Maker’s Perspective, 2020–2021
Security Priorities in the COVID Era—An it Decision Maker’s Perspective, 2020–2021 COVID-19 has brought about major changes for companies and industries globally. Numerous employees work remotely, companies increasingly pursue digital transformation initiatives, and more applications are being moved ... Read More
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Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021
Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021 The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining mor ... Read More
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Southeast Asia Enterprise Mobility Management Growth Opportunities
Southeast Asia Enterprise Mobility Management Growth Opportunities Enterprise mobility management (EMM) is software used to securely manage the endpoints of an enterprise. Endpoints can include desktops, computers, laptops, tablets, smartphones, wearables, and the Internet of Things that employees u ... Read More
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