Category: IT Services
IT Services market research reports by Frost & Sullivan
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Evolution of the CDN Industry
Evolution of the CDN Industry Competition Intensifying to Enable Future Workflows This compact yet impactful study considers the evolution of the CDN industry as it comes to encompass a wider range of integrated services, leveraging the distributed network as an edge platform. Traditional CDNs are s ... Read More
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Global Customer Experience (CX) Outsourcing Services Growth Opportunities
Global Customer Experience (CX) Outsourcing Services Growth Opportunities The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource thei ... Read More
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Managed and Professional Security Services Growth Opportunities in China
Managed and Professional Security Services Growth Opportunities in China The COVID-19 pandemic transformed business models as consumers moved toward online channels. In response, organizations rapidly adopted digital technologies and incorporated them into their daily operations and customer-facing ... Read More
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Top 10 Growth Opportunities in Customer Experience (CX), 2024
Top 10 Growth Opportunities in Customer Experience (CX), 2024 The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investment ... Read More
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Analysis of the European UCaaS Market—Forecast to 2029
Analysis of the European UCaaS Market—Forecast to 2029 Macro-economic and socio-political trends have considerably impacted the European UCaaS market since early 2020. The COVID-19 pandemic-related lockdowns triggered a massive shift to remote and hybrid work, disrupted supply chains and business mo ... Read More
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Customer Experience Outsourcing Services in Europe, Forecast to 2029
Customer Experience Outsourcing Services in Europe, Forecast to 2029 Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Mod ... Read More
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Frost Radar™: External Risk Mitigation and Management, 2023
Frost Radar™: External Risk Mitigation and Management, 2023 Enterprise digitalization efforts have altered the modern threat landscape. IT is more complex, and third-party integration is more essential, complicating security and increasing attack surfaces. Traditional perimeter-based security measur ... Read More
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Customer Experience Outsourcing Services in North America, Forecast to 2029
Customer Experience Outsourcing Services in North America, Forecast to 2029 During the forecast period (2023 to 2029), the North American (NA) customer experience (CX) outsourcing services market is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for co ... Read More
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The State of the Cloud: Leveraging Cloud Computing, AI, and Data for Business Success
The State of the Cloud: Leveraging Cloud Computing, AI, and Data for Business Success According to business respondents to the 2023 Frost & Sullivan Global Cloud User survey, cloud and artificial intelligence (AI) represent the most critical aspects of digital transformation. As such, companies cont ... Read More
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Artificial Intelligence and Machine Learning Implementation Platform Growth Opportunities
Artificial Intelligence and Machine Learning Implementation Platform Growth Opportunities Globally, businesses are reestablishing themselves in geopolitically unstable markets, with an emphasis on unlocking data's potential and leveraging artificial intelligence (AI) to support business outcomes. Ab ... Read More
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Frost Radar™: Secure Access Service Edge, 2023
Frost Radar™: Secure Access Service Edge, 2023 Across industries, organizations find themselves in need of transforming their legacy networking and security infrastructure to better support both a hybrid workforce and increased use of cloud-based services. Added to this need is the challenge of achi ... Read More
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Brazilian ICT Service Growth Opportunities
Brazilian ICT Service Growth Opportunities Cloud Service Revenue Growth will Boost Market Growth This Frost & Sullivan research service analyzes the Brazilian information and communications technology (ICT) services market, providing market sizing and forecasts by service, in terms of revenue. In th ... Read More
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Frost Radar™: Unified Communications as a Service in Europe, 2023
Frost Radar™: Unified Communications as a Service in Europe, 2023 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines This is an in-depth analysis of the top 21 growth and innovation leaders in the European unified communications as a service ... Read More
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Asia-Pacific Customer Experience Outsourcing Services Market, Growth Forecast to 2029
Asia-Pacific Customer Experience Outsourcing Services Market, Growth Forecast to 2029 The Need for Digital Competency and Rightshoring Capabilities Drives Market Growth This study provides forecasts for the Asia-Pacific (APAC) customer experience (CX) outsourcing services market from 2021 to 2029. ... Read More
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Frost Radar™: Business Process Management Services, 2023
Frost Radar™: Business Process Management Services, 2023 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines Traditionally, business process management (BPM) or business process outsourcing (BPO) services were implemented as a cost-optimizati ... Read More
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Growth Opportunities for Cloud Marketplaces
Growth Opportunities for Cloud Marketplaces The Current State and Future Evolution of Enterprise Solutions in a Digital Ecosystem In the past decade, organizations have increasingly turned to the cloud to support their digital operations. Companies find the cloud a more efficient way to host their d ... Read More
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Global Economic Shifts and Reskilling Growth Opportunities-2040
Global Economic Shifts and Reskilling Growth Opportunities-2040 Macroeconomic Forces, Technological Advancements, and Business Model Transformation Drive Life-long Learning and Skilling Initiatives Talent reskilling has emerged as a pivotal response to the evolving demands of industries and the work ... Read More
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Voice of the Enterprise Security Customer-Security Services
Voice of the Enterprise Security Customer-Security Services A Survey of Enterprise End Users Who Influence Cybersecurity Budgets, Focused on Security Services This report presents a comprehensive analysis of the worldwide cybersecurity services landscape, encompassing the security posture of organiz ... Read More
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Frost Radar™: Dedicated Internet Access in North America, 2023
Frost Radar™: Dedicated Internet Access in North America, 2023 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines Dedicated internet access (DIA) has become a must-have for businesses that rely heavily on cloud applications because any inter ... Read More
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North American Dedicated Internet Access (DIA) Services, 2023
North American Dedicated Internet Access (DIA) Services, 2023 Increasing Adoption of SD-WAN and Demand for High-speed Connectivity Driving Future Growth Potential of DIA Services This report focuses on leading service providers that offer comprehensive dedicated Internet access (DIA) services in the ... Read More
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Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022
Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022 The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years. Two drivers will fuel this momentum: increasing acceptance of CX as a formidable compet ... Read More
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Frost Radar™: European Customer Experience Outsourcing Services, 2023
Frost Radar™: European Customer Experience Outsourcing Services, 2023 Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling ... Read More
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Frost Radar™: Australia Customer Experience Outsourcing Services, 2022
Frost Radar™: Australia Customer Experience Outsourcing Services, 2022 Organizations across the board realize the increasing importance of customer experience (CX) in driving business success and delivering an excellent experience as a competitive differentiator. Customers view positive experiences ... Read More
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Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022
Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022 Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robu ... Read More
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Frost Radar™: Customer Experience Outsourcing Services in North America, 2022
Frost Radar™: Customer Experience Outsourcing Services in North America, 2022 The customer experience (CX) outsourcing services landscape will sustain a strong growth trajectory during the next five years. Two drivers will fuel this momentum: the increasing acceptance of CX as a formidable competiti ... Read More
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