Category: CRM & Customer Service
Japan CRM & Customer Service
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Asia Pacific Customer Experience Management (CXM) Market, By Component (Solutions, Services); By Touchpoint (Social Media, Mobile Apps, Websites, Contact Centers, In-store/Branch Locations, Email and Chatbots); By Deployment Mode (On-premises, Cloud); By Enterprise Size (Small and Medium-sized Enterprises (SMEs), Large Enterprises); By Industry Vertical (BFSI (Banking, Financial Services, and Insurance), Retail & E-commerce, IT & Telecom, Healthcare, Government, Hospitality, Media & Entertainment, Others (Manufacturing, Utilities)); By Country (China, India, Japan, South Korea, Australia & New Zealand, Indonesia, Malaysia, Singapore, Vietnam, Rest of APAC), Trend Analysis, Competitive Landscape & Forecast, 2019–2030
... Medium-sized Enterprises (SMEs), Large Enterprises); By Industry Vertical (BFSI (Banking, Financial Services, and Insurance), Retail & E-commerce, IT & Telecom, Healthcare, Government, Hospitality, Media & Entertainment, Others (Manufacturing, Utilities)); By Country (China, India, Japan, South ... Read More
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Office Administrative and Other Business Services in Japan: ISIC 7499
... shape of the Office Administrative and Other Business Services: ISIC 7499 market at a national level. It provides the latest retail sales data, allowing you to identify the sectors driving growth. It identifies the leading ... Read More
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Japan CX Software/CRM Applications Forecast, 2024–2028
... to 2028.Saki Ota, senior market analyst, Software and Services, IDC Japan, says, "For the domestic CX-related software/CRM application market to continue growing, it will be important for IT suppliers to provide generative AI optimized for ... Read More
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Japan Chatbot Market Overview, 2028
... in chatbot design in accordance with Japanese customs and etiquette is one noticeable aspect. Chatbots in Japan are designed to be extremely courteous, respectful, and attentive, echoing the traditional Japanese hospitality standards known as ""omotenashi."" ... Read More
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Japan CRM Application Shares, 2022: Advancement of Digital CX with a Data-Driven Approach
... applications market in 2022. IDC categorized the Japan CRM applications market into six functional market segments: advertising applications, contact center applications, customer service applications, digital commerce applications, marketing campaign management applications, and sales productivity/management applications. ... Read More
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Japan CX/CRM Applications Forecast, 2023–2027
... 2027."For the Japan CX software and CRM applications market to continue to grow, it is important for IT suppliers to establish a comprehensive support system for the shift to the Future of Customer Experience model, ... Read More
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Japan BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under ... Read More
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Japan Unified Communications and Collaborative Workspace Shares, 2021: From Hybrid Work to Omni-Work
... in 2021. IDC classifies the market into four major solution segments — the IP telephony market, IP conference system market, IP contact center (IPCC) system market, and the collaborative workspace market — to analyze and ... Read More
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