CRM & Customer Service market research reports by IDC

• Corporate Strategy: Keys to Success from the Office of the CFO

  Mar 13, 2024  |  Published by: IDC  |  USD 7,500

  Corporate Strategy: Keys to Success from the Office of the CFO This IDC Perspective discusses the importance of corporate strategy to not only the company but also the office of the CFO. The document discloses what can happen when there is a lack of corporate strategy. It provides the process outlin ... Read More

• Digital Payments in Retail: Streamlining the Omni-Channel Customer Journey

  Mar 13, 2024  |  Published by: IDC  |  USD 7,500

  Digital Payments in Retail: Streamlining the Omni-Channel Customer Journey This IDC Perspective explores the transformative impact of digital payment methods on the retail landscape, delving into the widespread adoption of existing and emerging technologies, their implications for consumer behavior, ... Read More

• A Review of EMEA Telecom Customer Experience Platforms

  Mar 11, 2024  |  Published by: IDC  |  USD 7,500

  A Review of EMEA Telecom Customer Experience Platforms This IDC Market Perspective provides an in-depth analysis of the telecom customer experience platform, focusing on the industry's efforts to improve customer service amid revenue stagnation and technological disruption. It highlights the role of ... Read More

• Artificial Intelligence in Telecommunications — Episode AI: A New Hope

  Mar 11, 2024  |  Published by: IDC  |  USD 7,500

  Artificial Intelligence in Telecommunications — Episode AI: A New Hope This IDC Market Perspective presents AI use cases across those telecom operating domains from around the world to provide insights to Canadian telecom service providers on the opportunities to be had from further investments in A ... Read More

• IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment

  Mar 05, 2024  |  Published by: IDC  |  USD 7,500

  IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment This IDC PeerScape is part 2 of a two-part series that aims to home in on specific practices that retailers can enable through improved processes and technology to improve customer experience, profitability, and su ... Read More

• Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth

  Feb 27, 2024  |  Published by: IDC  |  USD 7,500

  Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth This IDC Perspective emphasizes the importance of achieving customer value parity for businesses to thrive and grow profitably. It highlights the need for companies to focus on delivering empathetic c ... Read More

• From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024

  Feb 26, 2024  |  Published by: IDC  |  USD 7,500

  From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024 This IDC Perspective presents key insights into and strategic considerations regarding retail CX from NRF24. The NRF Retail Big Show 2024 emphasized the growing ... Read More

• Red Hat's Partner Program Investments Focus on Improved Engagement and Enhanced Customer Experience

  Feb 21, 2024  |  Published by: IDC  |  USD 2,500

  Red Hat's Partner Program Investments Focus on Improved Engagement and Enhanced Customer Experience This IDC Market Note analyzes recent modifications to Red Hat's global partner engagement model and program framework designed to drive a globally consistent and simplified partner experience. Highlig ... Read More

• IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail

  Feb 20, 2024  |  Published by: IDC  |  USD 7,500

  IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail This IDC PeerScape looks at how leading retail brands have been successfully using frontline workforce engagement technology to retain, train, and empower their employees and solve operational problems. Retai ... Read More

• Siemens, Salesforce Partnership to Drive Customer-Centric Servitization in Manufacturing

  Feb 12, 2024  |  Published by: IDC  |  USD 2,500

  Siemens, Salesforce Partnership to Drive Customer-Centric Servitization in Manufacturing This IDC Market Note discusses the recently announced partnership between Siemens and Salesforce to integrate functionalities of their respective product life-cycle management (PLM) and customer relationship man ... Read More

• Worldwide Enterprise Communities Applications Forecast, 2023–2027: Fans for Brands, Not Just Customers

  Dec 21, 2023  |  Published by: IDC  |  USD 7,500

  Worldwide Enterprise Communities Applications Forecast, 2023–2027: Fans for Brands, Not Just Customers This IDC study discusses the worldwide enterprise communities applications market for the 2023–2027 forecast period. Communities are as old as people and evoke a sense of identity and belonging. Th ... Read More

• Sales Force Productivity and Performance Market Dynamics and Vendors for 2024

  Dec 21, 2023  |  Published by: IDC  |  USD 7,500

  Sales Force Productivity and Performance Market Dynamics and Vendors for 2024 This IDC Market Perspective examines new developments and trends that will continue to impact the sales force productivity and performance market in 2024. It also provides a non-exhaustive list of vendors that encapsulate ... Read More

• What the CFO Persona and Their Delegates Are Looking for in Software Applications for 2024 and Beyond

  Dec 20, 2023  |  Published by: IDC  |  USD 7,500

  What the CFO Persona and Their Delegates Are Looking for in Software Applications for 2024 and Beyond This IDC Market Perspective shares insight into what CFOs and their offices will be looking for in their evaluations of software in 2024. In our recent IDC 2023 CFO survey, we received feedback on w ... Read More

• Revolutionizing the Digital Landscape: A Deep Dive into Logo’s Cutting-Edge Solutions and Customer-Centric Services

  Dec 16, 2023  |  Published by: IDC  |  USD 7,500

  Revolutionizing the Digital Landscape: A Deep Dive into Logo’s Cutting-Edge Solutions and Customer-Centric Services This IDC Vendor Profile focuses on Logo and its products and services, strategy, and outlook for growth. It covers how the vendor has emerged as the leader in the enterprise applicatio ... Read More

• Verint's Open CCaaS Platform and Bots Take Center Stage at Verint Analyst Days, 2023

  Dec 15, 2023  |  Published by: IDC  |  USD 2,500

  Verint's Open CCaaS Platform and Bots Take Center Stage at Verint Analyst Days, 2023 This IDC Market Note discusses the recent Verint analyst conference held in Scottsdale, Arizona, from November 13 to 15, 2023. Business, product, and strategy road map presentations were given by company executives ... Read More

• Unlocking the Potential of Generative AI in Customer Care Services: Use Cases, Buyer Expectations, and Service Provider Investments

  Dec 12, 2023  |  Published by: IDC  |  USD 7,500

  Unlocking the Potential of Generative AI in Customer Care Services: Use Cases, Buyer Expectations, and Service Provider Investments This IDC Perspective looks at the use of generative AI in customer care business process services. This includes an assessment of use cases/applications, perceived ben ... Read More

• IDC PeerScape: Livestream Shopping in Retail — Practices for Contextualizing Consumer Experience

  Nov 20, 2023  |  Published by: IDC  |  USD 7,500

  IDC PeerScape: Livestream Shopping in Retail — Practices for Contextualizing Consumer Experience This IDC PeerScape explores how the rise of livestream shopping in the retail sector can profoundly impact consumer experience."Livestream shopping does not just sell products; it clearly represents a va ... Read More

• Worldwide Customer Relationship Management Applications Software Forecast, 2023-2027: Data in Action Through AI

  Nov 03, 2023  |  Published by: IDC  |  USD 7,500

  Worldwide Customer Relationship Management Applications Software Forecast, 2023-2027: Data in Action Through AI This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2027."2023 will be remembered as the year the orientation of customer outreac ... Read More

• The Vital Shift Toward Security and Regulatory Compliance among Retailers in Asia/Pacific

  Oct 31, 2023  |  Published by: IDC  |  USD 7,500

  The Vital Shift Toward Security and Regulatory Compliance among Retailers in Asia/Pacific This IDC Perspective explores the retail landscape in Asia/Pacific, stressing the importance of personalized solutions to cater to varied retail needs. In today's fast-changing digital world, protecting custome ... Read More

• HubSpot's Inbound 2023: Bringing AI to the SMB Marketing Masses

  Oct 18, 2023  |  Published by: IDC  |  USD 2,500

  HubSpot's Inbound 2023: Bringing AI to the SMB Marketing Masses This IDC Market Note discusses HubSpot's successfully hosted Inbound 2023, the annual industry event, held both in Boston and online from September 6 to 8, 2023, that drew a live attendance of 12,000 and a substantial online audience, ... Read More

• From Perception to Practice: Revenue Life-Cycle Management, Aligning IT and LOB Priorities, and the Potential Future of RLM

  Oct 12, 2023  |  Published by: IDC  |  USD 7,500

  From Perception to Practice: Revenue Life-Cycle Management, Aligning IT and LOB Priorities, and the Potential Future of RLM This IDC Market Perspective delves into the nuances of differing perspectives based on SaaS customer feedback in IDC's 2023 SaaSPath Survey. In the dynamic world of digital com ... Read More

• Pricing Excellence Buyer Case Study: Spire Healthcare Significantly Improves the Customer and Salesperson Experience While Improving Company Efficiency and Performance with PROS

  Oct 10, 2023  |  Published by: IDC  |  USD 7,500

  Pricing Excellence Buyer Case Study: Spire Healthcare Significantly Improves the Customer and Salesperson Experience While Improving Company Efficiency and Performance with PROS This IDC Perspective discovers the experience that U.K. healthcare provider, Spire Healthcare, had with transforming the w ... Read More

• 10 Key Announcements from Dreamforce 2023

  Sep 29, 2023  |  Published by: IDC  |  USD 7,500

  10 Key Announcements from Dreamforce 2023 This IDC Perspective summarizes the key announcements from the Salesforce Dreamforce 2023 event. These include the launch and availability of the Einstein 1 Platform, Einstein Copilot, and Einstein 1 Copilot Studio. It also includes major announcements with ... Read More

• Asia/Pacific (Excluding Japan and China) Customer Experience Services Forecast, 2022–2027

  Sep 29, 2023  |  Published by: IDC  |  USD 7,500

  Asia/Pacific (Excluding Japan and China) Customer Experience Services Forecast, 2022–2027 This IDC study provides an analysis of the Asia/Pacific (excluding Japan and China) (APEJC) customer experience services market for the 2023–2027 forecast period."In the dynamic landscape of Asia/Pacific, busin ... Read More

• Worldwide Customer Relationship Management Software Market Shares, 2022: Growth Continues Despite Economic Gloom

  Sep 29, 2023  |  Published by: IDC  |  USD 7,500

  Worldwide Customer Relationship Management Software Market Shares, 2022: Growth Continues Despite Economic Gloom This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2022, valued at $77.1 billion."The market year 2022 was ... Read More

< prev 1 2 3 4 5 6 7 8 9 10 next >