Category: Customer Service
Customer Service market research reports by IDC
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Worldwide Customer Service Applications Software Forecast, 2024–2028: On Target to Achieve $33.8 Billion in 2028
Worldwide Customer Service Applications Software Forecast, 2024–2028: On Target to Achieve $33.8 Billion in 2028 This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2024 to 2028."The customer service applications market has entered ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2023: A Market with Consistent Growth
Worldwide Customer Service Applications Software Market Shares, 2023: A Market with Consistent Growth This IDC study examines the customer service applications market for 2021–2023. Revenue and market share of the leading vendors are provided for 2023. "The customer service applications market has ... Read More
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Zendesk Relate 2024: Democratizing AI-Infused Customer Service
Zendesk Relate 2024: Democratizing AI-Infused Customer Service This IDC Market Note highlights key announcements from Zendesk Relate 2024, many of which doubled down on Zendesk's focus on intelligent customer experiences. This year, there was much more emphasis on incorporating the employee experie ... Read More
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Customer Experience Design and Build for Optimal Customer Journeys: Innovation Case Studies
Customer Experience Design and Build for Optimal Customer Journeys: Innovation Case Studies This IDC Market Note discusses the importance of understanding how a customer interacts with a brand on each step of their journey, allowing brands to recognize the actions and approaches needed to be taken a ... Read More
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Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth
Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth This IDC Perspective emphasizes the importance of achieving customer value parity for businesses to thrive and grow profitably. It highlights the need for companies to focus on delivering empathetic c ... Read More
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Worldwide Customer Service Applications Software Forecast, 2023-2027: Growth Remains in Double Digits Despite Economic Concerns
Worldwide Customer Service Applications Software Forecast, 2023-2027: Growth Remains in Double Digits Despite Economic Concerns This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2023 to 2027."IDC survey research data reveals that ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2022: The Leaders Continue to Lead
Worldwide Customer Service Applications Software Market Shares, 2022: The Leaders Continue to Lead This IDC study examines the customer service applications market for 2020–2023. Revenue and market share of the leading vendors are provided for 2022. "While the customer service applications market ex ... Read More
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Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands
Simplr: Generative AI-First Approach to Customer Service for Enterprise Brands This IDC Vendor Profile offers an overview of Simplr's AI-first customer service platform including features and benefits. Please Note: Extended description available upon request. ... Read More
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Driving Better Customer Service Outcomes with the Application of Technology in Logistics in Asia/Pacific
Driving Better Customer Service Outcomes with the Application of Technology in Logistics in Asia/Pacific In this IDC Perspective, the requirement for supply chain participants to face an increasing need to cater to diverse consumer needs while ensuring efficient and cost-effective supply chain opera ... Read More
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Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers?
Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers? This IDC Perspective discusses about the ChatGPT technologies. Chatbots like ChatGPT have not traditionally been used as shopping assistants in ecommerce, but the prospec ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate This IDC study examines the customer service applications market for 2019–2021. Revenue and market share of the leading vendors are provided for 2021. "The customer service applications market cont ... Read More
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Dixa: Combining Contextual Knowledge Platform and Conversational AI to Empower Customer Service Agents
Dixa: Combining Contextual Knowledge Platform and Conversational AI to Empower Customer Service Agents This IDC Market Note presents IDC's opinions on Dixa, a European provider of customer service applications. This is a rapidly expanding market category, with vendor revenues in Europe growing 17% y ... Read More
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Worldwide Customer Service Applications Software Forecast, 2022-2026
Worldwide Customer Service Applications Software Forecast, 2022-2026 This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2022 to 2026."Customer service applications continue to evolve in the broader customer care applications market ... Read More
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Edge: Empowering Customer Experience
Edge: Empowering Customer Experience This IDC Market Note provides a view on the growing importance of customer experience as a differentiator and how edge compute technology can help to properly execute on it. As demand continues to rise and weigh heavily on bandwidth, enterprises will need to use ... Read More
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