Category: Software & Enterprise Computing
Software & Enterprise Computing market research reports by Frost & Sullivan
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Growth Opportunities for Track and Trace Solutions in the Global Container Shipping Sector
Growth Opportunities for Track and Trace Solutions in the Global Container Shipping Sector This study focuses on track and trace solutions used in the container shipping industry, specifically dry and reefer containers. Track and trace solutions are used to track (identify location and history) ship ... Read More
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Frost Radar™: Cloud Contact Center Services in Asia-Pacific, 2023
Frost Radar™: Cloud Contact Center Services in Asia-Pacific, 2023 The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% c ... Read More
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Global Security Service Edge (SSE) Market—2023
Global Security Service Edge (SSE) Market—2023 The Security Service Edge (SSE) market is growing, one might say, violently. Two mad rushes drive that growth: large enterprises pursuing secure cloud transformation to move from legacy hardware to a cloud Zero Trust Architecture (ZTA), and medium enter ... Read More
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Growth Opportunities in Industry Clouds
Growth Opportunities in Industry Clouds For more than a decade, cloud has been a critical force powering digital transformation efforts for enterprises around the world. Hyperscalers, such as AWS and Microsoft, that provide infrastructure- and platform-as-a-service offerings to clients across variou ... Read More
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Growth Opportunities for Artificial Intelligence in the Public Cloud, 2023
Growth Opportunities for Artificial Intelligence in the Public Cloud, 2023 This Frost & Sullivan research examines the growing need for artificial intelligence (AI) services to help businesses meet key goals and objectives, as well as the strategic position of public cloud service providers to devel ... Read More
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US DoD Tactical Networks
US DoD Tactical Networks This report focuses the US Department of Defense (DoD) tactical networks market activities and opportunities. Tactical networks are deployable and mobile information technology (IT) and radio networks used for battle management, weapons systems, and the command and control o ... Read More
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Conversational AI is Now the Heart of Customer Experience
Conversational AI is Now the Heart of Customer Experience Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource f ... Read More
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Conversational AI in Healthcare
Conversational AI in Healthcare The impact of the digital revolution continues to disrupt the healthcare industry. This includes evolving digital technological capabilities, new business models and marketing approaches, the healthcare consumerism trend, the changing regulatory environment, and compe ... Read More
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Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024 Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee ... Read More
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IoT Start-up Tracker— Digital Banking and Financial Services Growth Opportunities
IoT Start-up Tracker— Digital Banking and Financial Services Growth Opportunities The banking and financial services industry is increasingly focused on reducing cost and increasing efficiency and profitability. This Internet of things (IoT) start-up tracker helps participants in the digital banking ... Read More
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Managed and Professional Security Services Growth Opportunities in the Americas
Managed and Professional Security Services Growth Opportunities in the Americas Organizations are increasingly adopting hybrid and multicloud environments to leverage their advantages and deal with the socioeconomic changes of the COVID-19 pandemic and the subsequent acceleration of digital transfor ... Read More
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Frost Radar™: Americas Managed and Professional Security Services, 2023
Frost Radar™: Americas Managed and Professional Security Services, 2023 In a constantly growing field of more than 120 industry participants across North America and Latin America, Frost & Sullivan independently plotted 12 of the top companies in this Frost Radar™ analysis. The market is populated b ... Read More
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Growth Opportunities in the Global Cloud-based Medical Imaging Informatics Market, Forecast to 2026
Growth Opportunities in the Global Cloud-based Medical Imaging Informatics Market, Forecast to 2026 Medical imaging informatics solution deployment is shifting from the on-premises model to a cloud-based infrastructure. The conventional on-premises model, which requires every enterprise to buy, oper ... Read More
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Global AI Maturity Survey Analysis
Global AI Maturity Survey Analysis AI holds the potential to deliver significant benefits for economies and societies—from enabling new business models and driving operational efficiencies to the provision of accurate predictive outcomes. As AI promises to create immense value, organizations have st ... Read More
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Global State of AI, 2022
Global State of AI, 2022 About 87% of enterprises believe that artificial intelligence (AI) and machine learning (ML) are important in achieving business goals centered around growing revenue, increasing operational efficiency, and boosting customer experience. However, where are global organization ... Read More
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Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022
Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022 The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years. Two drivers will fuel this momentum: increasing acceptance of CX as a formidable compet ... Read More
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Frost Radar™: Customer Relationship Management Software, 2023
Frost Radar™: Customer Relationship Management Software, 2023 Businesses want collaborative customer relationship management (CRM) software that unifies all resources related to a particular deal and customer, eliminating siloes between different customer-facing teams and departments. Most CRM vendo ... Read More
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Growth Opportunities for GPS & PNT in the US Department of Defense
Growth Opportunities for GPS & PNT in the US Department of Defense For more than 40 years, global positioning system (GPS) has been the main source of continuous and real-time position, navigation, and timing (PNT) information for more than 40 years. Today, numerous industries depend on this type of ... Read More
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Regulations and Evolving Markets Drive Growth in the Quality Management Software Industry
Regulations and Evolving Markets Drive Growth in the Quality Management Software Industry As the QMS Systems market grows at a vertiginous pace, Frost & Sullivan provides a thorough, in-depth analysis of the dynamics shaping the industry to companies seeking entry as well as those who have already j ... Read More
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Frost Radar™: European Customer Experience Outsourcing Services, 2023
Frost Radar™: European Customer Experience Outsourcing Services, 2023 Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling ... Read More
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Frost Radar™: Australia Customer Experience Outsourcing Services, 2022
Frost Radar™: Australia Customer Experience Outsourcing Services, 2022 Organizations across the board realize the increasing importance of customer experience (CX) in driving business success and delivering an excellent experience as a competitive differentiator. Customers view positive experiences ... Read More
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Sensor Technologies Impacting the Physical and Digital Security Market
Sensor Technologies Impacting the Physical and Digital Security Market Physical security information management provides a comprehensive approach to thwarting attacks through the integration, correlation, visualization, workflow, and analysis of data obtained from events. All physical security syste ... Read More
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Global Customer Relationship Management Growth Opportunities, 2022
Global Customer Relationship Management Growth Opportunities, 2022 To deliver a great customer experience, organizations today want a single view of customers across all touchpoints, which can be achieved through customer relationship management (CRM) solutions. The goal for businesses is to capture ... Read More
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Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022
Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022 Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robu ... Read More
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2023 Top Trends-Growth Opportunities
2023 Top Trends-Growth Opportunities Frost and Sullivan expects 2023 to be the year of resilience. Businesses will face a range of challenges, including a global economic slowdown, supply chain bottlenecks, and geopolitical shocks. Organizations of all sizes and types will be compelled to find new a ... Read More
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