Category: CRM & Customer Service
CRM & Customer Service market research reports by Frost & Sullivan
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A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Frost Radar™: North America Enterprise Cloud Contact Centers, 2024 A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines he North American cloud contact center market is in a mature stage with a diverse set of suppliers; the enterprise market c ... Read More
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Frost Radar™: North America Enterprise Cloud Contact Centers, 2024
Frost Radar™: North America Enterprise Cloud Contact Centers, 2024 A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines The North American cloud contact center market is in a mature stage with a diverse set of suppliers; the enterprise market ... Read More
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Frost Radar™: Unified Communications as a Service in Asia-Pacific, 2024
Frost Radar™: Unified Communications as a Service in Asia-Pacific, 2024 A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines Demand for unified communications as a service (UCaaS) continues to rise globally with the proliferation of cloud comm ... Read More
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Frost Radar : Unified Communications as a Service in Europe, 2024
The European unified communications-as-a-service (UCaaS) market is maturing quickly. This, combined with intensifying competition, is driving market participants to accelerate innovation and develop sustainable growth strategies. This Frost Radar™ analysis provides a perspective on key trends and as ... Read More
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Growth Opportunities in Global Customer Relationship Management, 2024
Growth Opportunities in Global Customer Relationship Management, 2024 Integrable, Easy-to-use CRM Solutions with AI and Data Analytics Enable Personalized Customer Experiences To deliver excellent customer experience, organizations require a single view of customers across all touchpoints, which the ... Read More
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Evolving Business Models Drive Industry Transformation and New Growth Opportunities in Programmable Communications
Evolving Business Models Drive Industry Transformation and New Growth Opportunities in Programmable Communications AI-Powered Innovation Creates Differentiation and Boosts Value Propositions API-based solutions often represent a significant departure from how businesses have become accustomed to pur ... Read More
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Top 10 Strategic Imperatives in Unified Communications and Collaboration, 2024
Top 10 Strategic Imperatives in Unified Communications and Collaboration, 2024 The Top Transformations Impacting Future Growth Potential The unified communications and collaboration (UC&C) landscape is undergoing a period of rapid evolution, driven by technological advancements, shifting business ne ... Read More
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Frost Radar™: Voice of Customer Analytics, 2024
Frost Radar™: Voice of Customer Analytics, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines Businesses receive massive amounts of customer feedback every day, obtained through eCommerce platforms, customer support calls, emails, socia ... Read More
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Next Generation 911 (2024 Edition)
Next Generation 911 (2024 Edition) Driving Transformational Growth in the US Public Safety Sector, 2024 2028 NG911 represents an industry transformation that proactively enhances public safety by acknowledging and catering to citizens’ rapidly evolving demands, products, lifestyles, and technologies ... Read More
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Frost Radar™: Cloud Contact Centers in Asia-Pacific, 2024
Frost Radar™: Cloud Contact Centers in Asia-Pacific, 2024 A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines This Frost Radar™ has ranked the key companies in the Asia-Pacific cloud contact center services industry using their Growth and Inn ... Read More
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Frost Radar™: Unified Communications as a Service in North America, 2024
Frost Radar™: Unified Communications as a Service in North America, 2024 A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines Advanced market maturity is resulting in a slower installed base and revenue growth because of slower adoption among ... Read More
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CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025
CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025 Customer Perspectives In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic res ... Read More
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Exploring European Use Cases for Generative AI in CX
Exploring European Use Cases for Generative AI in CX Early Use Cases are Encouraging and Helping to Drive GenAI Adoption Across Europe The emergence of generative AI (GenAI) has sparked intense global interest in AI and how it can help improve customer experience (CX). Several factors drive interest ... Read More
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Frost Radar™: Cloud Contact Centers in Latin America, 2024
Frost Radar™: Cloud Contact Centers in Latin America, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines This Frost Radar™ reveals the positioning of key companies in the Latin American cloud contact center as a service (CCaaS) industry ... Read More
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Frost Radar™: EMEA Cloud Contact Centers, 2024
Frost Radar™: EMEA Cloud Contact Centers, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines This Frost Radar™ reveals the contact center-as-a-service (CCaaS) industry leaders using their Growth and Innovation scores as highlighted in t ... Read More
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Growth Opportunities in Customer Experience Management Services, Asia-Pacific, 2024
Growth Opportunities in Customer Experience Management Services, Asia-Pacific, 2024 Employee Experience and Disruptive Digital Technologies Drive Customer Experience Investments The customer experience (CX) industry is being reshaped by changing operational models and technological innovations. On-p ... Read More
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Important Foundational Lessons and Growth Opportunities for Improving Customer Experience
Important Foundational Lessons and Growth Opportunities for Improving Customer Experience Key Takeaways From the 20th Annual Frost & Sullivan Customer Contact East Executive MindXchange The Frost & Sullivan Customer Contact East Executive MindXchange event revealed an evolving customer experience (C ... Read More
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Customer Experience Management Growth Opportunities in Latin America, 2024
Customer Experience Management Growth Opportunities in Latin America, 2024 A Closer Look into the Regional Market's Evolution This analysis of shifts in the customer experience management (CXM) industry in Latin America resulting from technological advances and customer expectations examines how pol ... Read More
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Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector
Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector Contact Center Growth Opportunities in North American Retail Along with healthcare, retail was one of the industries most impacted by the COVID-19 pandemic, which forced rapid change and innovati ... Read More
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Frost Radar™: Customer Experience Management in Latin America, 2024
Frost Radar™: Customer Experience Management in Latin America, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership ... Read More
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Growth Opportunities in CX Transformation 2024 to 2025
Growth Opportunities in CX Transformation 2024 to 2025 Customer Perspectives The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of fail ... Read More
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Frost Radar™: Multichannel Marketing Hubs, 2024
Frost Radar™: Multichannel Marketing Hubs, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines The Frost Radar™ for the multichannel marketing hub (MMH) industry analyzes providers offering software solutions that help companies streamli ... Read More
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Frost Radar™: Customer Relationship Management, 2024
Frost Radar™: Customer Relationship Management, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines Businesses want customer relationship management (CRM) software that unifies all data related to customers and deals, and provides advanc ... Read More
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Frost Radar™: Customer Experience Management in Asia-Pacific, 2024
Frost Radar™: Customer Experience Management in Asia-Pacific, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines The customer experience (CX) management services industry is forecast to grow rapidly, fueled by the recognition of CX as a ... Read More
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Frost Radar™: Customer Experience Management in Europe, 2024
Frost Radar™: Customer Experience Management in Europe, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines This Frost Radar™ reveals the positions of the key companies in the European customer experience management (CXM) industry using ... Read More
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