Category: Software & Enterprise Computing
Software & Enterprise Computing market research reports by Frost & Sullivan
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Growth Opportunities in the Voice of Employee Analytics for Customer Experience Success
Growth Opportunities in the Voice of Employee Analytics for Customer Experience Success Improving Employee Experience a Top Business Priority to Unlocking Future Growth Potential VoE is the voice of the employee that is collected and analyzed systematically using a VoE analytics tool. Businesses use ... Read More
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Programmable Communications Outlook and Opportunities
Programmable Communications Outlook and Opportunities API Driven Communications Power Next Generation Customer and Employee Experiences Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging ... Read More
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Retail Contact Center Growth Opportunities in North America—2023
Retail Contact Center Growth Opportunities in North America—2023 Successful Providers Must Bridge the Physical and Digital Realms Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footp ... Read More
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Growth Opportunities Driven by the Rise of the Creator Economy
Growth Opportunities Driven by the Rise of the Creator Economy A New Era Of Digital Innovation is Driving a Media Revolution Among Brands and Marketers Marketing is changing rapidly. Customers are no longer driven by advertisements; instead, their purchase decisions are influenced by their favorite ... Read More
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Global Asset Performance Management Market Forecast
Global Asset Performance Management Market Forecast Next Generation Real Time Technologies Driving Transformational Growth in Industrial Environments An increasingly competitive and regulated industrial environment is forcing all industry verticals to partner with strategic asset performance managem ... Read More
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How Generative AI is Transforming Digital Content Services
How Generative AI is Transforming Digital Content Services ChatGPT Sparks Public Awareness of and Growth Opportunities for AI Platforms, Start ups, Cloud Providers, and Dataset Vendors From its conception in the 1950s to early 2023, artificial intelligence (AI) underwent a series of improvements, fr ... Read More
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Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024 Employee Engagement is the Top Corporate Objective Patients are consumers and expect excellent customer service for every product and service they buy. Patients invest in their health and s ... Read More
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Global Medical Imaging Equipment and Informatics Market Outlook 2023
Global Medical Imaging Equipment and Informatics Market Outlook 2023 New Business Models, Marketplace Platforms, and Cloud based Solutions Register Increased Implementations The global medical imaging equipment and informatics market is experiencing a surge in innovative manufacturing and supply cha ... Read More
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Evaluating Demand for PBX Functionality and PSTN Connectivity
Evaluating Demand for PBX Functionality and PSTN Connectivity Is the Future of Business Call Control Mobile? Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technolo ... Read More
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Global Growth Opportunities for Telecommunications Service Providers in Artificial Intelligence (AI)
Global Growth Opportunities for Telecommunications Service Providers in Artificial Intelligence (AI) AI Enables Enhanced Business Operations, Data Monetization, and Service Customization to Support Growth In this report, Frost & Sullivan examines the role of AI in the telecommunications services ind ... Read More
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Global Network Performance Monitoring Solution and Application Performance Monitoring Solution Growth Opportunities
Global Network Performance Monitoring Solution and Application Performance Monitoring Solution Growth Opportunities Increasing Network Complexity and Accelerating Digital Transformation will Ensure Future Growth Potential This analytics covers solutions that facilitate network performance monitoring ... Read More
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Global Network Access Control Market Growth Opportunities
Global Network Access Control Market Growth Opportunities Transformational Growth Powered by Cloud Adoption and Zero-trust Security Measures With digital transformation and organizations transitioning to the cloud, network access control (NAC) solutions have moved from strengthening an organization’ ... Read More
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Global Content Monetization Opportunities for Telcos in the Metaverse
Global Content Monetization Opportunities for Telcos in the Metaverse Diversification beyond a telco’s core connectivity business is a necessity as various traditional services (e.g., fixed-line telephony, wireless telephony, and broadband offerings) commoditize. Telcos that successfully transition ... Read More
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Growth Opportunities for Track and Trace Solutions in the Global Container Shipping Sector
Growth Opportunities for Track and Trace Solutions in the Global Container Shipping Sector This study focuses on track and trace solutions used in the container shipping industry, specifically dry and reefer containers. Track and trace solutions are used to track (identify location and history) ship ... Read More
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Frost Radar™: Cloud Contact Center Services in Asia-Pacific, 2023
Frost Radar™: Cloud Contact Center Services in Asia-Pacific, 2023 The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% c ... Read More
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Global Security Service Edge (SSE) Market—2023
Global Security Service Edge (SSE) Market—2023 The Security Service Edge (SSE) market is growing, one might say, violently. Two mad rushes drive that growth: large enterprises pursuing secure cloud transformation to move from legacy hardware to a cloud Zero Trust Architecture (ZTA), and medium enter ... Read More
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Growth Opportunities in Industry Clouds
Growth Opportunities in Industry Clouds For more than a decade, cloud has been a critical force powering digital transformation efforts for enterprises around the world. Hyperscalers, such as AWS and Microsoft, that provide infrastructure- and platform-as-a-service offerings to clients across variou ... Read More
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Growth Opportunities for Artificial Intelligence in the Public Cloud, 2023
Growth Opportunities for Artificial Intelligence in the Public Cloud, 2023 This Frost & Sullivan research examines the growing need for artificial intelligence (AI) services to help businesses meet key goals and objectives, as well as the strategic position of public cloud service providers to devel ... Read More
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US DoD Tactical Networks
US DoD Tactical Networks This report focuses the US Department of Defense (DoD) tactical networks market activities and opportunities. Tactical networks are deployable and mobile information technology (IT) and radio networks used for battle management, weapons systems, and the command and control o ... Read More
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Conversational AI is Now the Heart of Customer Experience
Conversational AI is Now the Heart of Customer Experience Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource f ... Read More
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Conversational AI in Healthcare
Conversational AI in Healthcare The impact of the digital revolution continues to disrupt the healthcare industry. This includes evolving digital technological capabilities, new business models and marketing approaches, the healthcare consumerism trend, the changing regulatory environment, and compe ... Read More
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Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024 Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee ... Read More
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IoT Start-up Tracker— Digital Banking and Financial Services Growth Opportunities
IoT Start-up Tracker— Digital Banking and Financial Services Growth Opportunities The banking and financial services industry is increasingly focused on reducing cost and increasing efficiency and profitability. This Internet of things (IoT) start-up tracker helps participants in the digital banking ... Read More
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Managed and Professional Security Services Growth Opportunities in the Americas
Managed and Professional Security Services Growth Opportunities in the Americas Organizations are increasingly adopting hybrid and multicloud environments to leverage their advantages and deal with the socioeconomic changes of the COVID-19 pandemic and the subsequent acceleration of digital transfor ... Read More
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Frost Radar™: Americas Managed and Professional Security Services, 2023
Frost Radar™: Americas Managed and Professional Security Services, 2023 In a constantly growing field of more than 120 industry participants across North America and Latin America, Frost & Sullivan independently plotted 12 of the top companies in this Frost Radar™ analysis. The market is populated b ... Read More
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