Category: CRM & Customer Service
CRM & Customer Service market research reports by Frost & Sullivan
-
Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe
Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), ... Read More
-
Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021
Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021 The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining mor ... Read More
-
The Importance of Workforce Optimization in Modern and Agile Contact Centers
The Importance of Workforce Optimization in Modern and Agile Contact Centers This research study covers the workforce optimization market in the contact center space from a global lens. The study outlines the key elements present in a comprehensive WFO strategy as well as some of the main players in ... Read More
-
Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry
Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collabora ... Read More
Research Assistance
