CRM & Customer Service market research reports by Frost & Sullivan

• Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry

  Jun 07, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry Retail sales are an important economic indicator because consumer spending reflects the strength of an economy and its fundamentals. Retailers are expected to invest in transformative technolog ... Read More

• Top 10 Takeaways from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange

  Jun 06, 2022  |  Published by: Frost & Sullivan  |  USD 2,450

  Top 10 Takeaways from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange The 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical in sunny Fort Lauderdale was packed ... Read More

• Global Customer Experience (CX) Outsourcing Services Growth Opportunities

  Jun 01, 2022  |  Published by: Frost & Sullivan  |  USD 6,000

  Global Customer Experience (CX) Outsourcing Services Growth Opportunities Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, and access to skilled talent and different locations and delivery models. ... Read More

• Impact of 5G in Customer Experience

  May 17, 2022  |  Published by: Frost & Sullivan  |  USD 2,450

  Impact of 5G in Customer Experience Highly proactive and engaging interactions create positive experiences. The COVID-19 pandemic has placed even more emphasis on these interactions, as customers expect organizations to be empathetic when responding to queries and providing resolutions in an efficie ... Read More

• Global Voice of the Customer (VoC) Analytics Growth Opportunities

  May 05, 2022  |  Published by: Frost & Sullivan  |  USD 2,450

  Global Voice of the Customer (VoC) Analytics Growth Opportunities Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to c ... Read More

• CX Investment Predictions for 2022

  Mar 30, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  CX Investment Predictions for 2022 In a customer survey of 1,210 IT and telecom decision-makers around the world and across verticals (with 58% of respondents in a senior management position), improving customer experience is ranked as the top business objective in 2022, followed closely by improvin ... Read More

• Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022

  Mar 11, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022 The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). ... Read More

• Customer Experience Growth Opportunities for 2022

  Mar 04, 2022  |  Published by: Frost & Sullivan  |  USD 2,450

  Customer Experience Growth Opportunities for 2022 A perfect storm of innovation occurs when unforeseen events or circumstances challenge human nature. Fall into a hole and you’ll find your way out. Take a truckload of lemons and go into the lemonade business. The English language is certainly pepper ... Read More

• Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

  Mar 02, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021 The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and ... Read More

• Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe

  Feb 10, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), ... Read More

• Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

  Jan 31, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021 The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining mor ... Read More

• The Importance of Workforce Optimization in Modern and Agile Contact Centers

  Jan 24, 2022  |  Published by: Frost & Sullivan  |  USD 2,450

  The Importance of Workforce Optimization in Modern and Agile Contact Centers This research study covers the workforce optimization market in the contact center space from a global lens. The study outlines the key elements present in a comprehensive WFO strategy as well as some of the main players in ... Read More

• Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry

  Jan 12, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collabora ... Read More

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