Category: Customer Service
Customer Service market research reports by Frost & Sullivan
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Exploring European Use Cases for Generative AI in CX
Exploring European Use Cases for Generative AI in CX Early Use Cases are Encouraging and Helping to Drive GenAI Adoption Across Europe The emergence of generative AI (GenAI) has sparked intense global interest in AI and how it can help improve customer experience (CX). Several factors drive interest ... Read More
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Frost Radar™: Customer Experience Management in Asia-Pacific, 2024
Frost Radar™: Customer Experience Management in Asia-Pacific, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines The customer experience (CX) management services industry is forecast to grow rapidly, fueled by the recognition of CX as a ... Read More
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A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange
A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindxChange brought thought leaders from around the globe to Huntington Beach, California to tackle their challenges with other customer experien ... Read More
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Growth Opportunities from Benchmarking Global Passenger Vehicle OEMs’ Customer Service Channels
Growth Opportunities from Benchmarking Global Passenger Vehicle OEMs’ Customer Service Channels In this report, Frost & Sullivan profiles, analyzes, and benchmarks conventional and electric OEMs by their OES channel service and maintenance offerings. The geographic scope is global. The base year is ... Read More
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Global Business Process Management Services Growth Opportunities
Global Business Process Management Services Growth Opportunities Traditional BPM and customer experience (CX) services are undergoing a paradigm shift. The need for effective and efficient front- and back-office operations has led to process optimization through digitalization. In the past, organiza ... Read More
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Impact of 5G in Customer Experience
Impact of 5G in Customer Experience Highly proactive and engaging interactions create positive experiences. The COVID-19 pandemic has placed even more emphasis on these interactions, as customers expect organizations to be empathetic when responding to queries and providing resolutions in an efficie ... Read More
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Customer Experience Growth Opportunities for 2022
Customer Experience Growth Opportunities for 2022 A perfect storm of innovation occurs when unforeseen events or circumstances challenge human nature. Fall into a hole and you’ll find your way out. Take a truckload of lemons and go into the lemonade business. The English language is certainly pepper ... Read More
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