CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Worldwide Sales Engagement Software Market Shares, 2021: Steady Investment and Acquisition Activity Underscore Continued Demand for Engagement Solutions
... on growth of the market and provides actionable advice for technology suppliers. "The benefit of a growing self-service market is that buyers already have intent. They've likely done their research and have identified obstacles," says ... Read More
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2022 Global Forecast for Customer Communications Management (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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The Future of Distribution
... from end customers, and the transformation of partner business models. There is no universal transformation blueprint, and every distributor's evolution path will be distinct. Nonetheless, the digital transformation of distribution is determined by three core ... Read More
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Healthcare CRM Market Size, Share & Trends Analysis Report By Product, By End-use, By Application (Community Outreach, Case Coordination & Management), By Technology, By Region, And Segment Forecasts, 2022 - 2030
... & Trends The global healthcare CRM market size is expected to reach USD 25.5 billion by 2030, according to a new report by Grand View Research, Inc. The market is expected to expand at a ... Read More
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Remote Service Without Losing Customer Engagement and the Human Experience
... also highlights how digital transformation initiatives can help organizations prioritize when a physical presence is needed and when remote service can achieve resolution or quality outcomes."Over the past two years contactless and remote experiences have ... Read More
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Customer Communications Management Market
... more important market dynamics. After conducting thorough research on the historical and current growth parameters of the Customer Communications Management Market, the growth prospects of the market are obtained with maximum precision. Market Segmentation The ... Read More
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Managing the Salesforce Partner Ecosystem in Asia/Pacific
... Sales in Asia/Pacific, which was held in early 2022. It reviews the regional initiatives that Salesforce is undertaking with its partner community and the challenges facing the company. Please Note: Extended description available upon request. Read More
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The Changing Face of Field Marketing
... and digital sales. Forward-looking guidance on the evolution of event marketing and the future of marketing and sales roles is provided. "The digital transformation occurring in field marketing is just the tip of the spear ... Read More
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Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By Technology (Machine Learning, Natural Language Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2022 - 2028
... Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, ... Read More
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Field Force Automation Market
... more important market dynamics. After conducting thorough research on the historical and current growth parameters of the Field Force Automation Market, the growth prospects of the market are obtained with maximum precision. Market Segmentation The ... Read More
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The Flight to First-Party Data and the Journey to Empathy@Scale, Part 2 — Personalization
... are struggling with the challenges of personalization," said Gerry Murray, research director of IDC's Marketing Technology Automation service. "One of the key challenges is the definition of personalization itself in terms of how much to ... Read More
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IDC Perspective: How to Grow In-Store Sustainability with Technology Solutions
... technologies to enhance their environmental sustainability. At the same time, consumer interest in sustainable shopping and sustainable brands has grown. The majority of retailers have increased investment in technology for sustainability initiatives in the past ... Read More
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IDC PeerScape: Practices for Using Mobile Technology to Better Engage Customers and Employees
... mobile technology programs more important than ever," says David Weldon, adjunct research advisor, IDC's IT Executive Programs (IEP). "Customers want immediate access to an organization, its information, and products or services — anywhere and at ... Read More
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Global Cloud Computing Market Size study, By Service Model (Infrastructure As A Service (Iaas), Platform As A Service (Paas), Software As A Service (Saas)), By Iaas (Primary Storage, Disaster Recovery And Backup, Archiving, Computet), By Paas (Application Development And Platforms, Application Testing And Quality, Analytics And Reporting, Integration And Orchestration, Data Management), By Saas (Customer Relationship Management (CRM), Enterprise Resource Management (ERM), Human Capital Management (HCM), Content Management, Collaboration And Productive Suites, Supply Chain Management (SCM), Others), By Deployment Model (Public Cloud, Private Cloud), By Organization Size (Small And Medium-Sized Enterprises (Smes), Large Enterprises), By Verticals (Banking, Financial Services, And Insurance (BFSI), Telecommunications, IT And Ites, Government And Public Sector, Retail And Consumer Goods, Manufacturing, Energy And Utilities, Media And Entertainment, Healthcare And Life Sciences, Others), an
... Paas (Application Development And Platforms, Application Testing And Quality, Analytics And Reporting, Integration And Orchestration, Data Management), By Saas (Customer Relationship Management (CRM), Enterprise Resource Management (ERM), Human Capital Management (HCM), Content Management, Collaboration And ... Read More
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Future of Customer Experience: Create a Better Value Exchange by Thoughtfully Managing Friction During Customer Engagements
... If done thoughtfully, introducing friction in customer engagements can create a better exchange of value between enterprises and customers. This document discusses the imperative for rethinking customer friction and the five key tenets that enterprises ... Read More
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2022 Global: Field Force Automation - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global Forecast for Sales Intelligence (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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2022 Global Forecast for Retail Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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2022 Global Forecast for Sales Enablement Platform (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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Developments in the European CX Vendor Landscape
... presents opportunities to differentiate and compete. The study identifies examples of vendors that have been able to carve out successful tracks and demonstrate impressive growth.As the COVID-19 pandemic began to set in two years ago, ... Read More
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Employee Empowerment in the Hybrid Workplace: A European Future-of-Work View
... individual."As we move into fully hybrid or remote working environments, empowering employees is in the interest of the C-suite, from the CEO to the CTO and the CHRO," said Angela Salmeron, research director, IDC's European ... Read More
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Concentrix Enhances CX Technology Portfolio with Acquisition of PK
... Market Note discusses Concentrix's acquisition of PK including an overview of new and complementary offerings, expertise, and talent and IDC's view on the impact on current market dynamics. Please Note: Extended description available upon request. Read More
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CRM Market in India 2022
... gather information from various customer-company interactions, including their website, phone, live chat, direct mail, marketing material, and social media profiles. CRM systems can also provide customer-facing workers with detailed information regarding purchase history, preferences, and ... Read More
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How Does Organizational CX Strategy Impact Success in CX Transformation?
... for enterprises. This analysis is based on IDC's September 2021 Future of Customers and Consumers Survey."While technology is a foundation for a digital-first future customer enterprise, it is not exclusive," said Sudhir Rajagopal, research director, ... Read More
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2022 Global Forecast for Marketing Automation (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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