CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Global Customer Journey Analytics Software Market Size study, By Type (On-Premises, Cloud-based), By Application (Small and Medium Enterprises, Large Enterprises), and Regional Forecasts 2022-2028
... XX billion in 2021 and is anticipated to grow with a healthy growth rate of more than XX% over the forecast period 2022-2028. Customer journey analytics software is a variety of software that assists companies ... Read More
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Key Factors to Optimize Revenue Return from Investing in Customer Experience Improvement
... in improving their customer experience (CX). These range from a dedicated customer-centered leadership in the C-suite to the organization's approach in executing CX. The analysis is based on IDC's Future of Customers and Consumers Survey, ... Read More
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Reframing the Digital-First Customer Journey: Key Takeaways from IDC's Global CIO Advisory Board — April 2022 Edition
... held in April 2022 and moderated by IDC, this IDC Market Perspective provides an overview of how the customer journey has evolved, what makes up the digital experience architecture, as well as the key success ... Read More
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Adobe Leverages its Customer Journey and CDP Plays
... a modular and an end-to-end suite of tools, featuring Real-Time CDP, Journey Optimizer, and Workfront, all geared toward delivering individual customized experiences at enterprise scale."Adobe's stepwise, modular presentation of its personalization solution does a good ... Read More
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Salesforce CRM Document Generation Software Market
... global industry analysis for 2015-2021 and opportunity assessment for 2022-2032. The study offers a comprehensive assessment of the most important market dynamics. After conducting thorough research on the historical and current growth parameters, the growth ... Read More
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IDC Perspective: Enablement and Engagement Technologies Lead Sales Tech Spend Priority
... to provide value."The move to digital selling has generated a surge in sales technology spending with sales enablement and sales engagement emerging as top priorities for organizations," says Michelle Morgan, research manager of Sales Technology ... Read More
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2022 Global: System Of Insight - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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Customer Journey Analytics Software Market
... for 2015-2021 and opportunity assessment for 2022-2032. The study offers a comprehensive assessment of the most important market dynamics. After conducting thorough research on the historical and current growth parameters, the growth prospects of the ... Read More
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Global Voice of the Customer (VoC) Analytics Growth Opportunities
... with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence. VoC refers to the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, ... Read More
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Customer Experience: The New Driver of Consumer Brand Innovation
... capture, analyze, and respond to changes in the consumer landscape, whether on a macro, micro, segment, or individual consumer level. The fabled "segment of one" has the potential to become reality at last. Innovation at ... Read More
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Global Healthcare IT Market Size study, By Product & Services (Healthcare Provider Solutions {Clinical Solutions, Non-Clinical Solutions, Medication Management Systems, Workforce Management Solutions, Financial Management Systems (Billings & Accounting), Healthcare Information Exchanges, Medical Document Management Solutions}, Healthcare Payer Solutions {Claims Management Solutions, Population Health Management Solutions, Pharmacy Audit and Analysis Solutions, Payment Management Solutions, Customer Relationship Management Solutions, Member Eligibility Management Solutions, Fraud Analytics Solutions, Provider Network Management Solutions}, HCIT Outsourcing Services {IT Infrastructure Management Services, Payer HCIT Outsourcing Services, Provider HCIT Outsourcing Services, Operational HCIT Outsourcing Services}), By Component (Services, Software, Hardware), By End-User (Healthcare Providers {Hospitals, Ambulatory Care Centres, Home Healthcare Agencies & Assisted Living Facilities, Diagno
... Solutions}, Healthcare Payer Solutions {Claims Management Solutions, Population Health Management Solutions, Pharmacy Audit and Analysis Solutions, Payment Management Solutions, Customer Relationship Management Solutions, Member Eligibility Management Solutions, Fraud Analytics Solutions, Provider Network Management Solutions}, HCIT ... Read More
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Worldwide Sales Engagement Software Market Shares, 2021: Steady Investment and Acquisition Activity Underscore Continued Demand for Engagement Solutions
... on growth of the market and provides actionable advice for technology suppliers. "The benefit of a growing self-service market is that buyers already have intent. They've likely done their research and have identified obstacles," says ... Read More
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2022 Global Forecast for Customer Communications Management (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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The Future of Distribution
... from end customers, and the transformation of partner business models. There is no universal transformation blueprint, and every distributor's evolution path will be distinct. Nonetheless, the digital transformation of distribution is determined by three core ... Read More
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Healthcare CRM Market Size, Share & Trends Analysis Report By Product, By End-use, By Application (Community Outreach, Case Coordination & Management), By Technology, By Region, And Segment Forecasts, 2022 - 2030
... & Trends The global healthcare CRM market size is expected to reach USD 25.5 billion by 2030, according to a new report by Grand View Research, Inc. The market is expected to expand at a ... Read More
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Remote Service Without Losing Customer Engagement and the Human Experience
... also highlights how digital transformation initiatives can help organizations prioritize when a physical presence is needed and when remote service can achieve resolution or quality outcomes."Over the past two years contactless and remote experiences have ... Read More
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Customer Communications Management Market
... more important market dynamics. After conducting thorough research on the historical and current growth parameters of the Customer Communications Management Market, the growth prospects of the market are obtained with maximum precision. Market Segmentation The ... Read More
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Managing the Salesforce Partner Ecosystem in Asia/Pacific
... Sales in Asia/Pacific, which was held in early 2022. It reviews the regional initiatives that Salesforce is undertaking with its partner community and the challenges facing the company. Please Note: Extended description available upon request. Read More
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The Changing Face of Field Marketing
... and digital sales. Forward-looking guidance on the evolution of event marketing and the future of marketing and sales roles is provided. "The digital transformation occurring in field marketing is just the tip of the spear ... Read More
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Field Force Automation Market
... more important market dynamics. After conducting thorough research on the historical and current growth parameters of the Field Force Automation Market, the growth prospects of the market are obtained with maximum precision. Market Segmentation The ... Read More
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Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By Technology (Machine Learning, Natural Language Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2022 - 2028
... Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, ... Read More
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The Flight to First-Party Data and the Journey to Empathy@Scale, Part 2 — Personalization
... are struggling with the challenges of personalization," said Gerry Murray, research director of IDC's Marketing Technology Automation service. "One of the key challenges is the definition of personalization itself in terms of how much to ... Read More
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IDC Perspective: How to Grow In-Store Sustainability with Technology Solutions
... technologies to enhance their environmental sustainability. At the same time, consumer interest in sustainable shopping and sustainable brands has grown. The majority of retailers have increased investment in technology for sustainability initiatives in the past ... Read More
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IDC PeerScape: Practices for Using Mobile Technology to Better Engage Customers and Employees
... mobile technology programs more important than ever," says David Weldon, adjunct research advisor, IDC's IT Executive Programs (IEP). "Customers want immediate access to an organization, its information, and products or services — anywhere and at ... Read More
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Global Cloud Computing Market Size study, By Service Model (Infrastructure As A Service (Iaas), Platform As A Service (Paas), Software As A Service (Saas)), By Iaas (Primary Storage, Disaster Recovery And Backup, Archiving, Computet), By Paas (Application Development And Platforms, Application Testing And Quality, Analytics And Reporting, Integration And Orchestration, Data Management), By Saas (Customer Relationship Management (CRM), Enterprise Resource Management (ERM), Human Capital Management (HCM), Content Management, Collaboration And Productive Suites, Supply Chain Management (SCM), Others), By Deployment Model (Public Cloud, Private Cloud), By Organization Size (Small And Medium-Sized Enterprises (Smes), Large Enterprises), By Verticals (Banking, Financial Services, And Insurance (BFSI), Telecommunications, IT And Ites, Government And Public Sector, Retail And Consumer Goods, Manufacturing, Energy And Utilities, Media And Entertainment, Healthcare And Life Sciences, Others), an
... Paas (Application Development And Platforms, Application Testing And Quality, Analytics And Reporting, Integration And Orchestration, Data Management), By Saas (Customer Relationship Management (CRM), Enterprise Resource Management (ERM), Human Capital Management (HCM), Content Management, Collaboration And ... Read More
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