CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
-
2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with COVID-19 Impact
... growth, and share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell ... Read More
-
Worldwide Customer Relationship Management Applications Software Market Shares, 2021: Salesforce Continues to Lead the Growth Across CRM Applications
... for 2021, valued at $64.96 billion."In 2021, many companies continued to pivot toward the more digital world that we now live in, including the procurement of technologies that would help them improve their level of ... Read More
-
Infobip — Enabling the Future of Communications
... developer, and business use case solutions and services. It also assesses Infobip's go-to-market model, investments into acquisitions, pricing, and product strategies. It provides insight into the competitive landscape and Infobip's differentiators, as well as essential ... Read More
-
Utilities Charging the Net-Zero Economy: Highlights from the IDC European Utilities Summit 2022
... Energy Insights, on May 9 and 10, 2022. "With ongoing disruption to the energy sector and beyond, utilities are learning how to thrive in the never normal," said Jean-François Segalotto, associate research director, IDC Energy ... Read More
-
Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026
... for the purchase of everything from groceries to medicines to everything a person could need because of the COVID-19 pandemic," said Alan Webber, vice president for Customer Experience Management Strategies at IDC. "Though in-person interactions ... Read More
-
IDC Perspective: Redefining User Experience: Evolving Requirements and the Role of Data in Driving Real-Time Hyper-Personalized Engagement
... to the needs in the post pandemic era. Hyper-personalization is the need of the hour in a digital-first world in which customers and consumers are always online and need everything at the very moment. This ... Read More
-
European CRM Application Market Shares, 2021: Salesforce Dominates While Microsoft Climbs
... in 2020. This study includes tables and charts mapping the market shares of Western European vendors for advertising, marketing, sales, digital commerce, customer service, and call center applications. "The European CRM applications market has proven ... Read More
-
Global Healthcare BPO Market Size study, by Payer Service (Human Resource Management Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), by Provider Service (Patient Enrollment and Strategic Planning, Patient Care Service, Revenue Cycle Management) by Pharmaceutical Service (Research and Development Manufacturing, Non-clinical Service, Supply Chain Management & Logistics, Sales & Marketing Services, Other Non-Clinical Services) and Regional Forecasts 2022-2028
... Patient Care Service, Revenue Cycle Management) by Pharmaceutical Service (Research and Development Manufacturing, Non-clinical Service, Supply Chain Management & Logistics, Sales & Marketing Services, Other Non-Clinical Services) and Regional Forecasts 2022-2028 Global Healthcare BPO Market ... Read More
-
Top 10 Takeaways from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange
... innovative, collaborative, and analytical in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical executives. Enthusiasm levels were high, and participants dove into each of the sessions with great energy. As a result, they ... Read More
-
Global Customer Experience (CX) Outsourcing Services Growth Opportunities
... locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions and services that help them achieve business goals. The priority of CX outsourcers has recently ... Read More
-
Artificial Intelligence in Retail Market: Market Segments: By Technology (Natural Language Processing, Machine Learning and Deep Learning, and Others); By Deployment (Cloud and On-Premise); By Solution (Visual Search, Virtual Assistant, Product Recommendation and Planning, Price Optimization, Customer Relationship Management and Others); By Application (In-Store Visual Monitoring and Surveillance, Market Forecasting, Predictive Merchandising, Programmatic Advertising and Others); and Region – Global Analysis by Market Size, Share & Trends for 2014 – 2019 and Forecasts to 2030
... Optimization, Customer Relationship Management and Others); By Application (In-Store Visual Monitoring and Surveillance, Market Forecasting, Predictive Merchandising, Programmatic Advertising and Others); and Region – Global Analysis by Market Size, Share & Trends for 2014 – ... Read More
-
2022 Global Forecast for All-In-One Crm Software Market (2023-2028 Outlook)-High Tech & Emerging Markets Report
... countries. The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales ... Read More
-
Customer Communications Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment (Cloud-Based and On Premise), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Industry (BFSI, IT and Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others)
... IT and Telecom, Manufacturing, Retail, Energy & Utilities, Government, and Others) The customer communications management market size is expected to grow from US$ 1,325.6 million in 2021 to US$ 2,752.4 million by 2028; The customer ... Read More
-
Customer Experience: Removing Friction to Enable the Conversation — Agent and Customer Authentication
... managers focus on removing the friction that impedes customer conversations."Ensuring that the agent and/or the customer is who they say they are quickly and accurately has the potential to remove seconds off the interaction time ... Read More
-
Global Customer Journey Analytics Software Market Size study, By Type (On-Premises, Cloud-based), By Application (Small and Medium Enterprises, Large Enterprises), and Regional Forecasts 2022-2028
... XX billion in 2021 and is anticipated to grow with a healthy growth rate of more than XX% over the forecast period 2022-2028. Customer journey analytics software is a variety of software that assists companies ... Read More
-
Key Factors to Optimize Revenue Return from Investing in Customer Experience Improvement
... in improving their customer experience (CX). These range from a dedicated customer-centered leadership in the C-suite to the organization's approach in executing CX. The analysis is based on IDC's Future of Customers and Consumers Survey, ... Read More
-
Reframing the Digital-First Customer Journey: Key Takeaways from IDC's Global CIO Advisory Board — April 2022 Edition
... held in April 2022 and moderated by IDC, this IDC Market Perspective provides an overview of how the customer journey has evolved, what makes up the digital experience architecture, as well as the key success ... Read More
-
Adobe Leverages its Customer Journey and CDP Plays
... a modular and an end-to-end suite of tools, featuring Real-Time CDP, Journey Optimizer, and Workfront, all geared toward delivering individual customized experiences at enterprise scale."Adobe's stepwise, modular presentation of its personalization solution does a good ... Read More
-
Salesforce CRM Document Generation Software Market
... global industry analysis for 2015-2021 and opportunity assessment for 2022-2032. The study offers a comprehensive assessment of the most important market dynamics. After conducting thorough research on the historical and current growth parameters, the growth ... Read More
-
IDC Perspective: Enablement and Engagement Technologies Lead Sales Tech Spend Priority
... to provide value."The move to digital selling has generated a surge in sales technology spending with sales enablement and sales engagement emerging as top priorities for organizations," says Michelle Morgan, research manager of Sales Technology ... Read More
-
2022 Global: System Of Insight - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
-
Customer Journey Analytics Software Market
... for 2015-2021 and opportunity assessment for 2022-2032. The study offers a comprehensive assessment of the most important market dynamics. After conducting thorough research on the historical and current growth parameters, the growth prospects of the ... Read More
-
Global Voice of the Customer (VoC) Analytics Growth Opportunities
... with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence. VoC refers to the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, ... Read More
-
Customer Experience: The New Driver of Consumer Brand Innovation
... capture, analyze, and respond to changes in the consumer landscape, whether on a macro, micro, segment, or individual consumer level. The fabled "segment of one" has the potential to become reality at last. Innovation at ... Read More
-
Global Healthcare IT Market Size study, By Product & Services (Healthcare Provider Solutions {Clinical Solutions, Non-Clinical Solutions, Medication Management Systems, Workforce Management Solutions, Financial Management Systems (Billings & Accounting), Healthcare Information Exchanges, Medical Document Management Solutions}, Healthcare Payer Solutions {Claims Management Solutions, Population Health Management Solutions, Pharmacy Audit and Analysis Solutions, Payment Management Solutions, Customer Relationship Management Solutions, Member Eligibility Management Solutions, Fraud Analytics Solutions, Provider Network Management Solutions}, HCIT Outsourcing Services {IT Infrastructure Management Services, Payer HCIT Outsourcing Services, Provider HCIT Outsourcing Services, Operational HCIT Outsourcing Services}), By Component (Services, Software, Hardware), By End-User (Healthcare Providers {Hospitals, Ambulatory Care Centres, Home Healthcare Agencies & Assisted Living Facilities, Diagno
... Solutions}, Healthcare Payer Solutions {Claims Management Solutions, Population Health Management Solutions, Pharmacy Audit and Analysis Solutions, Payment Management Solutions, Customer Relationship Management Solutions, Member Eligibility Management Solutions, Fraud Analytics Solutions, Provider Network Management Solutions}, HCIT ... Read More
Research Assistance
