CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Social Media Analytics Market Forecast to 2028 – COVID-19 Impact and Global Analysis – by Component [Solutions and Services (Professional Services and Managed Services)], Application (Customer Experience Management, Competitive Intelligence, Sales & Marketing Management, and Others), Deployment (Cloud and On-Premise), Organization Size (Large Enterprises and SMEs), and Vertical (BFSI, IT & Telecommunication, Media & Entertainment, Retail & e-Commerce, and Others)
... Others), Deployment (Cloud and On-Premise), Organization Size (Large Enterprises and SMEs), and Vertical (BFSI, IT & Telecommunication, Media & Entertainment, Retail & e-Commerce, and Others) The social media analytics market is projected to reach US$ ... Read More
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Rethinking Customer Relationships for Broadcom's Acquisition of VMware: Using Facts to Drive a Strategic Partnership
... business partnership over the next several years. "Broadcom and VMware customers should double down on their relationships with these vendors by focusing on communications, product planning, and road maps, with a move toward a strategic ... Read More
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The Digital-First CEO: A Pathfinder for the Digital Business
... and technology. Coming out of the COVID-19 pandemic, a new breed of digital-first CEOs has emerged. These flagbearers of digital-first approaches are moving beyond transformation and aim for their companies to become digital businesses.“As Asia/Pacific ... Read More
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Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream
... the calendar year 2021."Following strong growth in 2020, the conversational artificial intelligence tools and technologies market saw even more significant and accelerated growth in 2021, growing 31.3% to $3.3 billion," says Hayley Sutherland, research manager, ... Read More
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Worldwide Customer Data Platform Market Shares, 2021: Stellar CDP Growth Proves Value of Unified Data for CX
... market valued at $2.2 billion in 2021."The global transition to digital-first or digital-only brands requires unified customer data that can be used across the enterprise to deliver the high levels of customer experience expected by ... Read More
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Worldwide Digital Commerce Applications Forecast, 2022–2026: Channels Evolve into Experiential Commerce Wonderland
... on B2B digital transformations, but this is only part of the story. Many of those same companies are incorporating B2C strategies into their transformation models to tap into the power of first-party data accessed via ... Read More
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China ERP Software Market, By Offering (Solutions, Services); By Deployment (Cloud, On-Premises, Hybrid); By Organization Size (SMEs, Large Enterprises); By End User (Industrial/Manufacturing, BFSI, Retail, Consumer Goods, Transportation, Government, IT/ITeS, Healthcare, Hospitality, Others); By Function (Financial Management, Human Capital Management, Supply Chain Management, Customer Management, Inventory Order Management, Work Order Management, Others), Trend Analysis, Competitive Market Share, and Forecast, 2018-2028
... (Financial Management, Human Capital Management, Supply Chain Management, Customer Management, Inventory Order Management, Work Order Management, Others), Trend Analysis, Competitive Market Share, and Forecast, 2018-2028 China ERP Software Market to Grow at a CAGR of ... Read More
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Worldwide Customer Data Platform Applications Software Forecast, 2022-2026: Market Continues Fast Pace to $5.7+ Billion by 2026
... experience is the top business driver for brands to transform into digital-first businesses, and this requires unified customer data for success, " said David Wallace, director, Customer Intelligence and Analytics research at IDC. "It's clear ... Read More
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Future of Customer Experience: Why Professional Services Are Critical to CX
... position their brand and design, create, market, and sell new products and services. By providing critical advice on consumer and business dynamics, CX services vendors also help organizations navigate a world of increasingly fast-paced social, ... Read More
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IDC PlanScape: Future of Customer Experience — Developing a Video Content Strategy
... data insights and AI/ML) to drive the future of personalized customer experiences. It describes the key evaluation criteria, use cases, risks, and success factors of deploying, implementing, and managing video platforms to redirect existing content ... Read More
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Amdocs Customer Engagement Puts Agents at the Center of the Telco Business
... contact center space, expected to be more than just about addressing queries and resolving issues. Contact centers are expected to play a pivotal role in driving customer loyalty and generating business revenue. Amdocs Customer Engagement ... Read More
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PandaConf Marketing Track at Collision 2022 Highlights Market Opportunities, Technology Disruptors, and Overall Industry Optimism
... of Collision 2022. The disruptive forces, fresh players, shifting incumbents, and intriguing customer case studies portend a renewed sense of enthusiasm. Despite the negative news stories of the day, and the COVID-19 pandemic pullbacks of ... Read More
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Global Business Process Management Services Growth Opportunities
... digitalization. In the past, organizations focused primarily on optimizing their front-office operations (customer facing functions including customer service and sales), while back-office processes (support functions including finance, accounting, and human resources) took a back seat. ... Read More
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United States Customer Technical Support Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... expected to reach USD 11,719.7 million by 2027, registering a CAGR of 7.69% over the forecast period, 2022-2027. Key Highlights American businesses are increasingly embracing intelligent automation as part of initiatives for digital transformation that ... Read More
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Business Analytics & Enterprise Software Market Covering ERP Software; CRM Software; Other Software; BI Software; SCM Software; Global Summary 2022
... at a compound annual growth rate (CAGR) of 13.81%. The global business analytics & enterprise software market is expected to grow from $352.23in 2021 to $694.13in 2026 at a CAGR of 14.53 %. Business Analytics ... Read More
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Customer Communications Management Market Analysis and Forecast to 2031: By Component (Solutions and Services), Deployment Type (On-premises, Cloud), Organization Size (SMEs, Large Enterprises), and Region
... to create, manage, and deliver customer communications. This can include anything from customer service communications and notifications to marketing messages and product information. Key Trends Some of the key trends in CCM technology include: - ... Read More
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Business Process as a service (BPaaS) Market Global Briefing 2022
... rate (CAGR) of 6.87%. Business Process as a service (BPaaS) Market Global Briefing 2022 provides strategists, marketers and senior management with the critical information they need to assess the global business process as a service ... Read More
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IDC PeerScape: Customer Adventure Practices for Unlocking Loyalty and Long-Term Value
... is entering the next phase. Organizations featured here all use deeper customer intimacy, hyper-relevant journeys, and emotional engagement to create customer adventures, delivering vivid and memorable experiences that delight customers," said Van Valdez, associate research ... Read More
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Customer Engagement Solutions Market by Component (Solution, Services), By Vertical (Automotive & Transportation, Consumer Goods & Retail, Healthcare & Life Sciences, Media & Entertainment, Telecommunication); By Development Mode; By Region; Segment Forecast, 2022 - 2030
... The global customer engagement solutions market size is expected to reach USD 43.91 billion by 2030, according to a new study by Polaris Market Research. The report Customer Engagement Solutions Market by Component (Solution, Services), ... Read More
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ZoomInfo Cements Its Pivot from Data Provider to Revenue Platform
... itself, moving beyond that of a data vendor to that of a full-blown, multiplatform revenue tool. This will inevitably have ripple effects in the salestech and martech categories as others will need to determine how ... Read More
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The Future of Industries in Latin America
... also want secure payment methods and effective delivery. This translates into reliable, secure, and fast technologies from the beginning to the supply chains' last mile to provide satisfactory experiences that build digital trust and gain ... Read More
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European CRM Applications Forecast, 2022-2026
... advertising, contact center, customer service, digital commerce, marketing, and sales applications — and by European country/region. "The European CRM applications market is continuing its positive growth trajectory into 2022 and beyond. While the market is ... Read More
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Worldwide Marketing Campaign Management Software Market Shares, 2021: Midmarket Gets Big Money
... infrastructure is far ahead of the practice transformations it should enable," said Gerry Murray, research director of IDC's Marketing Automation Technology research service. "Brands are struggling to find new measures to describe their data relationships ... Read More
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Pandora Drives Revenue Growth and CX Improvement Through Digital-Enabled Business Transformation
... — Programme NOW — when the COVID-19 pandemic hit. Thanks in part to transformation of technology and work practices that had been driven by Programme NOW during 2019, Pandora was able not just to prevent ... Read More
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2022 Data Management Services Global Market Size & Growth Report with COVID-19 Impact
... global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell data management services combined with ... Read More
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