CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
-
IDC PlanScape: Future of Customer Experience — Developing a Video Content Strategy
... data insights and AI/ML) to drive the future of personalized customer experiences. It describes the key evaluation criteria, use cases, risks, and success factors of deploying, implementing, and managing video platforms to redirect existing content ... Read More
-
Amdocs Customer Engagement Puts Agents at the Center of the Telco Business
... contact center space, expected to be more than just about addressing queries and resolving issues. Contact centers are expected to play a pivotal role in driving customer loyalty and generating business revenue. Amdocs Customer Engagement ... Read More
-
PandaConf Marketing Track at Collision 2022 Highlights Market Opportunities, Technology Disruptors, and Overall Industry Optimism
... of Collision 2022. The disruptive forces, fresh players, shifting incumbents, and intriguing customer case studies portend a renewed sense of enthusiasm. Despite the negative news stories of the day, and the COVID-19 pandemic pullbacks of ... Read More
-
Global Business Process Management Services Growth Opportunities
... digitalization. In the past, organizations focused primarily on optimizing their front-office operations (customer facing functions including customer service and sales), while back-office processes (support functions including finance, accounting, and human resources) took a back seat. ... Read More
-
United States Customer Technical Support Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... expected to reach USD 11,719.7 million by 2027, registering a CAGR of 7.69% over the forecast period, 2022-2027. Key Highlights American businesses are increasingly embracing intelligent automation as part of initiatives for digital transformation that ... Read More
-
Business Analytics & Enterprise Software Market Covering ERP Software; CRM Software; Other Software; BI Software; SCM Software; Global Summary 2022
... at a compound annual growth rate (CAGR) of 13.81%. The global business analytics & enterprise software market is expected to grow from $352.23in 2021 to $694.13in 2026 at a CAGR of 14.53 %. Business Analytics ... Read More
-
Customer Communications Management Market Analysis and Forecast to 2031: By Component (Solutions and Services), Deployment Type (On-premises, Cloud), Organization Size (SMEs, Large Enterprises), and Region
... to create, manage, and deliver customer communications. This can include anything from customer service communications and notifications to marketing messages and product information. Key Trends Some of the key trends in CCM technology include: - ... Read More
-
Business Process as a service (BPaaS) Market Global Briefing 2022
... rate (CAGR) of 6.87%. Business Process as a service (BPaaS) Market Global Briefing 2022 provides strategists, marketers and senior management with the critical information they need to assess the global business process as a service ... Read More
-
IDC PeerScape: Customer Adventure Practices for Unlocking Loyalty and Long-Term Value
... is entering the next phase. Organizations featured here all use deeper customer intimacy, hyper-relevant journeys, and emotional engagement to create customer adventures, delivering vivid and memorable experiences that delight customers," said Van Valdez, associate research ... Read More
-
Customer Engagement Solutions Market by Component (Solution, Services), By Vertical (Automotive & Transportation, Consumer Goods & Retail, Healthcare & Life Sciences, Media & Entertainment, Telecommunication); By Development Mode; By Region; Segment Forecast, 2022 - 2030
... The global customer engagement solutions market size is expected to reach USD 43.91 billion by 2030, according to a new study by Polaris Market Research. The report Customer Engagement Solutions Market by Component (Solution, Services), ... Read More
-
ZoomInfo Cements Its Pivot from Data Provider to Revenue Platform
... itself, moving beyond that of a data vendor to that of a full-blown, multiplatform revenue tool. This will inevitably have ripple effects in the salestech and martech categories as others will need to determine how ... Read More
-
The Future of Industries in Latin America
... also want secure payment methods and effective delivery. This translates into reliable, secure, and fast technologies from the beginning to the supply chains' last mile to provide satisfactory experiences that build digital trust and gain ... Read More
-
European CRM Applications Forecast, 2022-2026
... advertising, contact center, customer service, digital commerce, marketing, and sales applications — and by European country/region. "The European CRM applications market is continuing its positive growth trajectory into 2022 and beyond. While the market is ... Read More
-
Worldwide Marketing Campaign Management Software Market Shares, 2021: Midmarket Gets Big Money
... infrastructure is far ahead of the practice transformations it should enable," said Gerry Murray, research director of IDC's Marketing Automation Technology research service. "Brands are struggling to find new measures to describe their data relationships ... Read More
-
Pandora Drives Revenue Growth and CX Improvement Through Digital-Enabled Business Transformation
... — Programme NOW — when the COVID-19 pandemic hit. Thanks in part to transformation of technology and work practices that had been driven by Programme NOW during 2019, Pandora was able not just to prevent ... Read More
-
2022 Data Management Services Global Market Size & Growth Report with COVID-19 Impact
... global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell data management services combined with ... Read More
-
2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with COVID-19 Impact
... growth, and share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell ... Read More
-
Worldwide Customer Relationship Management Applications Software Market Shares, 2021: Salesforce Continues to Lead the Growth Across CRM Applications
... for 2021, valued at $64.96 billion."In 2021, many companies continued to pivot toward the more digital world that we now live in, including the procurement of technologies that would help them improve their level of ... Read More
-
Infobip — Enabling the Future of Communications
... developer, and business use case solutions and services. It also assesses Infobip's go-to-market model, investments into acquisitions, pricing, and product strategies. It provides insight into the competitive landscape and Infobip's differentiators, as well as essential ... Read More
-
Utilities Charging the Net-Zero Economy: Highlights from the IDC European Utilities Summit 2022
... Energy Insights, on May 9 and 10, 2022. "With ongoing disruption to the energy sector and beyond, utilities are learning how to thrive in the never normal," said Jean-François Segalotto, associate research director, IDC Energy ... Read More
-
Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026
... for the purchase of everything from groceries to medicines to everything a person could need because of the COVID-19 pandemic," said Alan Webber, vice president for Customer Experience Management Strategies at IDC. "Though in-person interactions ... Read More
-
IDC Perspective: Redefining User Experience: Evolving Requirements and the Role of Data in Driving Real-Time Hyper-Personalized Engagement
... to the needs in the post pandemic era. Hyper-personalization is the need of the hour in a digital-first world in which customers and consumers are always online and need everything at the very moment. This ... Read More
-
European CRM Application Market Shares, 2021: Salesforce Dominates While Microsoft Climbs
... in 2020. This study includes tables and charts mapping the market shares of Western European vendors for advertising, marketing, sales, digital commerce, customer service, and call center applications. "The European CRM applications market has proven ... Read More
-
Global Healthcare BPO Market Size study, by Payer Service (Human Resource Management Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), by Provider Service (Patient Enrollment and Strategic Planning, Patient Care Service, Revenue Cycle Management) by Pharmaceutical Service (Research and Development Manufacturing, Non-clinical Service, Supply Chain Management & Logistics, Sales & Marketing Services, Other Non-Clinical Services) and Regional Forecasts 2022-2028
... Patient Care Service, Revenue Cycle Management) by Pharmaceutical Service (Research and Development Manufacturing, Non-clinical Service, Supply Chain Management & Logistics, Sales & Marketing Services, Other Non-Clinical Services) and Regional Forecasts 2022-2028 Global Healthcare BPO Market ... Read More
-
Top 10 Takeaways from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange
... innovative, collaborative, and analytical in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical executives. Enthusiasm levels were high, and participants dove into each of the sessions with great energy. As a result, they ... Read More
Research Assistance
