CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2021: Salesforce, Adobe, and Oracle Remain at the Top
... market size of $26.3 billion and vendor market shares based on 2021 revenue. A companion market forecast document for the 2022–2026 period is also available separately."Success in digital-first business is driving increased investment for AI ... Read More
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IDC PlanScape: Retail Customer Analytics and Insights
... necessary to introduce change, and the starting points to assemble the culture, leadership, and resources essential to succeed."Customer analytics and insights as a practice provides the critical metric for all retailers to achieve true customer ... Read More
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2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Forecasts
... through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell customer relations business process management services combined with country and regional economic, firmographic, and demographic data. ... Read More
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Zoho's Growth in the European Market
... commitment to the European market, its operating model driving commercial competitiveness, and Canvas for Zoho CRM, its new module for creating a customizable visual interface for CRM."Zoho has grown in stature in the sales force ... Read More
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
... the back of favorable demand conditions caused by high corporate profit and investment. Over the five years to 2019, industry revenue has grown, driven by the increasing technological complexity of businesses and an eagerness to ... Read More
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Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth
... large and small must invest in dynamic, real-time, and personalized communications with their customers," according to Marci Maddox, research vice president of IDC's Persuasive Content and Digital Experience Strategies program. "Increasingly, the relationship with customers ... Read More
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Platform Culture Determines the Performance of Martech Majors and Their Customers
... front-office product teams determines the level of fragmentation or interoperability customers will inherit from their vendors. Integration is now more important to buyers than innovation at the product level, but innovation is needed in all ... Read More
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Future of Work - Thematic Research
... are in a stronger position than they have been for years, as companies are forced to improve not only wages and career development opportunities but also well-being and work-life balance. Workers have an opportunity to ... Read More
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Business Analytics & Enterprise Software Global Market Briefing 2022: Ukraine-Russia War Impact
... accounting for 30.8%. In terms of per capita consumption, the market was $45.5 and in terms of global GDP, the market was 0.36%. Business Analytics & Enterprise Software was the largest segment within the information ... Read More
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IDC PlanScape: Marketplaces for Retailers
... moments."Marketplaces are one of several digital tools that companies can use to improve and manage their market presence besides physical retail," said Cristiano Quattrini, associate senior advisor, IDC. "The best combination of solutions to approach ... Read More
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IDC PeerScape: Practices for Developing a Successful Customer Experience Initiative
... customer service," says David Weldon, adjunct research analyst with IDC's IT Executive Programs (IEP). "Customer engagement is fundamental to the entire situation; early on, it is less important, but further along the journey, when you ... Read More
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Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
... to working from home and customers sought alternative means of interaction. Banking, financial services, and insurance (BFSI) organizations made major changes to their processes and technology to address the initial crisis. Contact centers were busy ... Read More
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Worldwide Sales Force Productivity and Management Software Forecast, 2022–2026
... and inhibitors of the sales force productivity and management software market as well as a breakdown of public cloud and on-premises/other software deployment segments."While innovation in the sales tech space continues, IDC expects there will ... Read More
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Japan Unified Communications and Collaborative Workspace Shares, 2021: From Hybrid Work to Omni-Work
... in 2021. IDC classifies the market into four major solution segments — the IP telephony market, IP conference system market, IP contact center (IPCC) system market, and the collaborative workspace market — to analyze and ... Read More
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Social Media Analytics Market Forecast to 2028 – COVID-19 Impact and Global Analysis – by Component [Solutions and Services (Professional Services and Managed Services)], Application (Customer Experience Management, Competitive Intelligence, Sales & Marketing Management, and Others), Deployment (Cloud and On-Premise), Organization Size (Large Enterprises and SMEs), and Vertical (BFSI, IT & Telecommunication, Media & Entertainment, Retail & e-Commerce, and Others)
... Others), Deployment (Cloud and On-Premise), Organization Size (Large Enterprises and SMEs), and Vertical (BFSI, IT & Telecommunication, Media & Entertainment, Retail & e-Commerce, and Others) The social media analytics market is projected to reach US$ ... Read More
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Rethinking Customer Relationships for Broadcom's Acquisition of VMware: Using Facts to Drive a Strategic Partnership
... business partnership over the next several years. "Broadcom and VMware customers should double down on their relationships with these vendors by focusing on communications, product planning, and road maps, with a move toward a strategic ... Read More
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The Digital-First CEO: A Pathfinder for the Digital Business
... and technology. Coming out of the COVID-19 pandemic, a new breed of digital-first CEOs has emerged. These flagbearers of digital-first approaches are moving beyond transformation and aim for their companies to become digital businesses.“As Asia/Pacific ... Read More
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Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream
... the calendar year 2021."Following strong growth in 2020, the conversational artificial intelligence tools and technologies market saw even more significant and accelerated growth in 2021, growing 31.3% to $3.3 billion," says Hayley Sutherland, research manager, ... Read More
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Worldwide Customer Data Platform Market Shares, 2021: Stellar CDP Growth Proves Value of Unified Data for CX
... market valued at $2.2 billion in 2021."The global transition to digital-first or digital-only brands requires unified customer data that can be used across the enterprise to deliver the high levels of customer experience expected by ... Read More
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Worldwide Digital Commerce Applications Forecast, 2022–2026: Channels Evolve into Experiential Commerce Wonderland
... on B2B digital transformations, but this is only part of the story. Many of those same companies are incorporating B2C strategies into their transformation models to tap into the power of first-party data accessed via ... Read More
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China ERP Software Market, By Offering (Solutions, Services); By Deployment (Cloud, On-Premises, Hybrid); By Organization Size (SMEs, Large Enterprises); By End User (Industrial/Manufacturing, BFSI, Retail, Consumer Goods, Transportation, Government, IT/ITeS, Healthcare, Hospitality, Others); By Function (Financial Management, Human Capital Management, Supply Chain Management, Customer Management, Inventory Order Management, Work Order Management, Others), Trend Analysis, Competitive Market Share, and Forecast, 2018-2028
... (Financial Management, Human Capital Management, Supply Chain Management, Customer Management, Inventory Order Management, Work Order Management, Others), Trend Analysis, Competitive Market Share, and Forecast, 2018-2028 China ERP Software Market to Grow at a CAGR of ... Read More
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Worldwide Customer Data Platform Applications Software Forecast, 2022-2026: Market Continues Fast Pace to $5.7+ Billion by 2026
... experience is the top business driver for brands to transform into digital-first businesses, and this requires unified customer data for success, " said David Wallace, director, Customer Intelligence and Analytics research at IDC. "It's clear ... Read More
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Future of Customer Experience: Why Professional Services Are Critical to CX
... position their brand and design, create, market, and sell new products and services. By providing critical advice on consumer and business dynamics, CX services vendors also help organizations navigate a world of increasingly fast-paced social, ... Read More
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IDC PlanScape: Future of Customer Experience — Developing a Video Content Strategy
... data insights and AI/ML) to drive the future of personalized customer experiences. It describes the key evaluation criteria, use cases, risks, and success factors of deploying, implementing, and managing video platforms to redirect existing content ... Read More
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Amdocs Customer Engagement Puts Agents at the Center of the Telco Business
... contact center space, expected to be more than just about addressing queries and resolving issues. Contact centers are expected to play a pivotal role in driving customer loyalty and generating business revenue. Amdocs Customer Engagement ... Read More
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